What Help me Fix does

Help me Fix is a London-based, UK-focused B2B SaaS company that provides an AI-powered property repair diagnostic and triage platform for housing associations, councils, letting agents, contractors, and insurance providers. Founded in 2019 by Ettan Bazil after he exited a plumbing and heating business, the company was bootstrapped until becoming part of the Aareon Group. The platform combines a multimodal AI assistant (Aidenn), real-time video triage with sub-30-second pick-up times, a centralized Contact Hub for workflow management, and a 24/7 remote engineer network covering 20 trade categories. Aidenn is pre-trained on 50,000+ triaged video sessions and supports 200 languages, with add-on modules for boiler diagnostics (Fault Finder, 13,000+ boilers), damp and mould compliance (Upkeep Training, Awaab's Law), and complex UK property compliance (Yuno). Quantified outcomes across case study customers include 68.1% average resolution rate, 84% emergency de-escalation, 80% first-time fix rates, and £430,503 in cumulative customer cost savings.

Help me Fix operates a SaaS subscription model offered as software-only or software + people (managed remote engineer) solutions, distributed through direct enterprise sales, a self-serve 'Start Free' product-led growth trial, and an integration ecosystem spanning Fixflo, SimPRO, ServiceM8, JobLogic, Commusoft, Jobber, and Zapier (3,000+ apps). Pricing is quote-based for enterprise and freemium for trial, with no publicly disclosed price points. The company holds 180+ organisations managing 100,000+ properties and 150+ letting agencies, with named customers including Morgan Sindall, Sedgwick, Pobl Group, Plus Dane, Moat, and Linley & Simpson. The company is GDPR compliant, conforms to WCAG 2.1 Level AA, operates as a limited-risk system under the EU AI Act, and is a Housing Innovation Awards 2026 finalist.

Name

Help me Fix

Legal name

Help me Fix Ltd

Website

https://helpmefix.io

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Help me Fix is a London-based B2B SaaS platform that uses AI (Aidenn), video triage, and a remote engineer network to diagnose property repairs for UK housing associations, letting agents, contractors, and insurers, reducing call-outs and operational costs.

Ownership category

akta.pro rank

Product category

Property Maintenance Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industries

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Responsible AI, AI Governance & Compliance Services (BPAEAHAJ), Regulatory Readiness & Audit Automation (e.g., EU AI Act, NIST AI RMF, ISO/IEC 42001) (HDAAAMAE)

Keywords

• Property repair diagnostics
• Video triage software
• AI repair assistant
• Housing maintenance platform
• Contractor triage solutions

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription: Platform subscription model offering software-only or software + people solution. Customers can subscribe to access Aidenn AI, Video Triage, Contact Hub, and Network Engineers. Enterprise deployments with case study evidence of cost savings and efficiency gains.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Help me Fix sells an AI-powered property repair diagnostic and triage SaaS platform that combines the Aidenn AI agent (resident-facing Aidenn Assist and internal Ask Aidenn), real-time Video Triage with on-screen drawing and in-call AI, Contact Hub workflow orchestration, and an optional 24/7 Network Engineers remote workforce. It is offered to housing associations, letting agents, contractors, and insurance providers either as software-only or as software plus remote engineers, with white-label resident and engineer apps and Open API/webhook integrations.

Product overview

Help me Fix is a comprehensive AI-powered property repair diagnostic and triage platform offered as software-only or software + people solutions. The core platform consists of four integrated products: Aidenn (AI-powered repairs assistant with resident-facing and internal versions), Contact Hub (centralized operations and workflow management platform), Video Diagnostics (remote video triage with real-time support), and Network Engineers (24/7 remote engineer workforce). The three-stage triage process combines AI Diagnostics (for automated first-stage triage), Video Triage (real-time expert guidance), and Workflows (automated follow-on dispatch and reporting). Key add-on modules include Damp & Mould Add-on (housing compliance), Advanced Boiler Diagnostics (Fault Finder-powered), and Complex Compliance (Yuno-powered for Ask Aidenn). All components integrate via Open API, webhooks, and Zapier (3000+ apps).

Differentiator

Problem solved

Functional benefit

Brands

• Aidenn: AI Agent for Repairs - A multimodal AI system that analyses user-reported symptoms (text, images, and video) to suggest possible causes for property-repair issues.
• Contact Hub
• Network Engineers
• Resident App
• Engineers App

Products and services

• Aidenn AI-powered repairs assistant that resolves simple issues, provides helpful resources, files job reports, and escalates to video triage. Pre-trained on property repairs with access to boiler diagnostics, user manuals, and part finder. Offered in two versions: Aidenn Assist (resident-facing chat widget) and Ask Aidenn (internal assistant for planners, contact centre agents, and property managers). Supports 200 languages and powers AI-first triage that resolves or diagnoses around 80% of repairs.
• Contact Hub Centralized operations platform for managing AI diagnostic and video triage sessions, configuring apps, grouping locations and teams, managing users, priority routing, app configuration, workflow building, and Open RESTful API/webhook integration. Used by contact centres, property management teams, and internal technicians to orchestrate the full triage-to-dispatch workflow.
• Video Diagnostics AI-powered remote video diagnostics platform with 30-second pick-up times, white-label download-free resident and engineer apps, instant translation and captions across 200+ languages, in-call AI for assisted diagnostics, draw-on-screen functionality, image capture, and automated PDF job reporting. Connects residents with contact centre agents, property managers, and field engineers for real-time fault diagnosis.
• Network Engineers 24/7 remote engineer workforce available with under-1-minute pick-up times, covering 20 trade categories including renewables and damp & mould. Provides expert remote diagnostics to fill gaps in customer technical workforces, supports semi-retired tradespeople, and has handled 40,000+ network calls. Sold as part of the software + people bundle alongside the core platform.
• Damp and Mould Add-on Add-on module for Aidenn that provides expert guidance for diagnosing damp and mould issues, visual identification resources, regulatory compliance support for Awaab's Law, assisted diagnostics for residents, and condensation management guides. Developed in partnership with Upkeep Training and targeted at UK social housing providers.
• Advanced Boiler Diagnostics Add-on module powered by Fault Finder that provides professional-grade boiler diagnostics with access to a database of 13,000+ gas, electric, and oil boilers and recommendations for 7,000+ parts including white box alternatives. Available inside both Aidenn Assist and Ask Aidenn for precise fault identification and parts sourcing.
• Complex Compliance Add-on module for Ask Aidenn built in partnership with Yuno that enables instant retrieval and calculation of property-specific licensing requirements and costs, planning information and fees, fire safety requirements and certification rules, and EPC/property data integration to support faster compliance decisions by property managers.

Quantifiable outcome

• 30% reduction in unnecessary site visits
• +7 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability11 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• FixflocoreTechnology or IntegrationFull integration with Fixflo for easy data transfer. Combine Fixflo's powerful reporting with Help me Fix diagnostics and triage for an unbeatable combined solution. Allows letting agents to combine Fixflo's maintenance management with Help me Fix AI diagnostics.
• Upkeep TrainingcoreStrategic or Co-development PartnerPartnership with award-winning social housing training provider to develop comprehensive damp and mould add-on for Aidenn. Includes expert guidance for diagnosing damp and mould issues, visual identification resources, regulatory compliance support for Awaab's Law, assisted diagnostics for residents, and condensation management guides.
• City Plumbing SuppliescoreStrategic or Co-development PartnerPartnership to deliver AI-driven boiler diagnostics, video triage and seamless parts ordering across the UK housing sector. Aidenn's Part Finder skill integrates with City Plumbing Supplies for seamless plumbing and heating parts experience.
• YunocoreStrategic or Co-development PartnerComplex Compliance module built in partnership with Yuno helps property managers and compliance teams make faster, more informed decisions. Capabilities include property-specific licensing requirements and costs, planning information, fire safety requirements, and EPC data integration.
• Fault FindercoreTechnology or IntegrationPowered by Fault Finder, provides professional-grade boiler diagnostics with access to database of over 13,000 gas, electric, and oil boilers, and recommendations for more than 7,000 parts including cost-effective white box alternatives.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Others

• Zapier: Workflow automation platform connecting 6,000+ apps including Help me Fix's triage and dispatch workflows. Functions as an integration enabler rather than direct competitor — relevant for understanding the integration ecosystem around Help me Fix.
• Aareon AG: European proptech parent company of Help me Fix, providing housing association and property management software across Germany, France, UK, and Nordics. As the parent group, Aareon is the most direct contextual peer in the proptech vertical and could expand Help me Fix's reach into continental Europe.

Direct peers

• Plentific: Online marketplace and operations platform connecting property managers with vetted tradespeople for repairs and maintenance across the UK and EU. Directly comparable to Help me Fix in targeting landlords, letting agents, and housing providers for property repair workflow.
• Arthur Online: UK property management platform for letting agents, landlords, and housing providers with maintenance workflow features. Direct UK market peer in the same customer segments (letting agents and housing providers) as Help me Fix.
• Property Meld: Property maintenance coordination platform for property managers and residents with workflow automation for repair requests. Functionally similar to Help me Fix in streamlining maintenance triage and resolution, though more US-focused.
• Fixflo: Property maintenance and repair reporting software for letting agents, social housing providers, and property managers. Help me Fix is integrated with Fixflo (rather than competing head-on), making it a complementary workflow peer in the same property maintenance stack.

Broad incumbents

• ServiceTitan: Field service management software platform for commercial and residential trades, including HVAC, plumbing, and property maintenance. A larger incumbent that overlaps with Help me Fix's contractor and field-service workflow angle, though broader in scope.
• Yardi: Enterprise real estate and property management software suite serving residential and commercial portfolios globally. Overlaps with Help me Fix at the housing/letting agent customer level but offers a much broader ERP-style platform.
• Buildium: Property management software for residential portfolios including maintenance request handling, vendor management, and tenant communication. Comparable end-customer base (landlords, property managers) to Help me Fix but US-focused and broader in scope.

Emerging players

• Tradify: Job management software for tradespeople (electricians, plumbers, HVAC) that competes for the contractor side of Help me Fix's customer base. Smaller scope than Help me Fix's full triage platform but overlapping workflow functionality.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights8 records

Customer concentration

• LinkedInlinkedin.com/company/helpmefix
• Facebookfacebook.com/helpmefixapp

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Help me Fix