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Bonafide

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uuid0007ewu

Namestring
Bonafide
Legal namestring
Skyeglobal.ai, Inc.
Websiteurl
bonafide.ai
Company typeenum
Private
Founded yearint
2024
Descriptiontext

Bonafide (legally Skyeglobal.ai, Inc., a Delaware corporation) is an AI alignment platform that helps travel and hospitality brands ensure accurate representation in AI-powered search, discovery, and shopping interfaces. Founded in 2024 and headquartered in San Francisco, the company targets large hotel chains, international airlines, and loyalty programs whose operational data — pricing, amenities, policies, loyalty terms — is frequently misrepresented by large language models such as ChatGPT, Gemini, Claude, and Perplexity; Bonafide reports that 33% of AI responses about travel and loyalty brands are misaligned with verified brand truth.

The platform is organized as three integrated modules wrapped around a central Context Layer. Curate aggregates and validates enterprise content from CMS, CRM, CRS, PMS, and POS systems, resolving conflicts and structuring data with full audit trails and versioning. Orchestrate delivers verified, property-level brand truth to LLMs, AI agents, search and discovery platforms, and commerce channels at the moment of query. Tune continuously monitors AI responses across millions of prompts, detects drift (hallucinations, stale data, competitor noise), and pushes corrections back through Curate in a closed feedback loop where alignment compounds with each interaction. A proprietary Alignment Score methodology quantifies brand representation in real time.

Bonafide monetizes through annual enterprise SaaS subscriptions on a quote-based pricing model, sold via an enterprise field-sales motion anchored by scheduled 30-minute demos that show real LLM responses side-by-side and a written alignment gap report. Named enterprise customers include The Peninsula Hotels, Aimbridge, IAG (British Airways, Iberia, Vueling), Highgate, Pyramid Global Hospitality, Host Hotels & Resorts, Starwood, Embergrove, and United Airlines Ventures. Published case studies report +36% to +47% alignment lift, a 2.5x LLM accuracy improvement (25% to 63%) at an international air carrier, and a +24% increase in conversions from generative AI referrals at an independent luxury hotel. Distribution is augmented by the IAGi Accelerator relationship, Amadeus Ventures inclusion, a Visiting Media strategic partnership for end-to-end AI distribution, and event presence at HITEC 2026 and ALIGN: AI 2026.

Short descriptiontext

Bonafide is an AI alignment platform for travel and hospitality brands that structures enterprise data into a verified context layer, delivers it to LLMs, and monitors AI responses in real time to push corrections through a closed feedback loop.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
1–10
akta.pro rankint
HeadquartersSan Francisco, United States
HQ citystring
San Francisco
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
AI alignment platform, generative commerce infrastructure, enterprise data curation, LLM context delivery, brand data verification
Industry3 codes
1AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI)
CodeHDAEANAIPrimaryYes
2AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety)
CodeHDAEANAFPrimaryNo
3Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies)
CodeHDAEANAEPrimaryNo
NAICS code1 code
  • Software Publishers513210
SIC code1 code
  • Services-Prepackaged Software7372
Product category
AI Alignment Platform
No data
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model1 record
1SaaS Platform Subscription
TypeSubscription Recurring
Description

Enterprise SaaS subscription model for AI alignment platform. Brands pay for access to Curate, Orchestrate, and Tune modules. Revenue appears to be subscription-based with enterprise deals.

bonafide.ai
Marketing channels4 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels2 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components4 values
Personnel, Technology or R&D, Marketing or Sales, Operations
Pricing details1 tier
1Enterprise SaaS - Custom pricing based on brand needs
ModelSubscriptionBilling cadenceAnnual
Notes

Quote-based / Not publicly disclosed. The company offers demos with a 30-minute walkthrough showing brand's real LLM responses, side-by-side across ChatGPT, Gemini, Perplexity, and Claude, with a written alignment gap report.

bonafide.ai
GTM typeB2B
B2B
Offering typeSoftware
Software
Core offering1 text field

Bonafide sells an enterprise AI Alignment Platform that creates a context layer between brand data and AI surfaces (LLMs, agents, search, commerce). The platform aggregates and validates enterprise content from CMS, CRM, CRS, and POS systems, delivers verified context to AI surfaces at query time, and continuously monitors and optimizes how AI recommendations align with commercial goals. It is sold to enterprise travel, hotel, airline, and loyalty brands on a custom subscription basis with direct enterprise sales engagement.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 5 values shown
  • 33% of AI responses about travel and loyalty brands contain factual errors without Bonafide
+4 more records
Product overview1 text field

Bonafide is an AI alignment platform that delivers the foundational infrastructure enabling generative and agentic commerce for travel and loyalty brands. The platform consists of a unified system built around three integrated modules: Curate (for aggregating and validating enterprise data), Orchestrate (for delivering verified context to AI surfaces), and Tune (for continuous optimization and drift detection), all connected through a central Context Layer that serves as the single source of brand truth. The three modules operate in a closed feedback loop where drift signals from Tune become fresh input for Curate, the Context Layer refreshes, and alignment compounds with every interaction. The platform targets LLMs (ChatGPT, Gemini, Claude, Perplexity), AI agents, search and discovery engines, and third-party distribution channels including OTAs and metasearch platforms.

Product and service1 record
1Bonafide AI Alignment Platform
CategoryAI Alignment Platform
Description

Enterprise SaaS platform that aggregates, validates, and delivers verified brand data to AI surfaces, ensuring accurate brand representation across LLMs and AI agents. Built for enterprise travel, hotel, airline, and loyalty brands and composed of three integrated modules — Curate, Orchestrate, and Tune — connected through a central Context Layer that creates a closed feedback loop for continuous alignment improvement.

Scale indicator7 records

Each record includes

Type, Value, Description, Source

Partnership1 partner
Strategic tierCoreTypeStrategic or Co-development PartnerAnnounced on2026-06-17
Description

Strategic partnership to create the hospitality industry's first end-to-end AI distribution stack. The combined solution enables hotels to structure their content and ensure accurate representation in AI-powered search engines like ChatGPT, Google Gemini, and Perplexity, where 33.1% of AI responses about hotels currently contain factual errors. The integration will be available to joint customers in mid-July 2026, positioning hotels to compete against online travel agencies that currently control AI discovery context by default.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
TypeDirect peer
Description

AI SEO and brand-monitoring platform that measures and optimizes brand visibility across generative AI engines. Directly comparable to Bonafide's Tune module functionality, though lacking Bonafide's travel-specific data ingest and orchestration depth.

TypeDirect peer
Description

AI search analytics and brand-visibility platform that tracks how brands appear across LLMs (ChatGPT, Perplexity, Gemini). Closest direct competitor in the AI brand-alignment category Bonafide occupies, though Profound is horizontal rather than travel-specialized.

TypeBroad incumbent
Description

Established digital-presence platform with a structured knowledge graph for brand facts across search engines and AI surfaces. Comparable as an incumbent brand-data infrastructure layer, but with a broader horizontal footprint and larger enterprise base than Bonafide.

TypeEmerging player
Description

AI brand-intelligence platform measuring brand presence and prompt performance across generative engines. Partial overlap with Bonafide's Tune module; smaller and earlier-stage but addresses the same AI-visibility buyer.

TypeRegional player
Description

Travel-specific digital marketing and audience-data platform serving hotels, airlines, and destinations. Comparable in vertical specialization and travel customer overlap, though focused on programmatic media activation rather than LLM alignment.

TypeEmerging player
Description

AI shopping and discovery platform focused on personalized commerce across generative surfaces. Compares to Bonafide's Orchestrate module for commerce use cases, particularly around driving conversions from AI referrals.

TypeBroad incumbent
Description

Enterprise AI-search and relevance platform with commerce and customer-experience applications. Compares as an established infrastructure player in AI-mediated discovery, serving large enterprise brands that Bonafide also targets.

TypeBroad incumbent
Description

AI-powered search and product-discovery platform for ecommerce. Comparable as an enterprise AI-discovery platform serving large retailers, though its focus is on-site search and personalization rather than off-site LLM alignment.

TypeBroad incumbent
Description

Enterprise SEO and search-intelligence platform pivoting toward AI-search visibility. Comparable as an established data-infrastructure player in organic discovery, with the resources to expand into AI alignment, posing a competitive threat to Bonafide's curation capabilities.

10Goodie (formerly Otterly.ai)
TypeDirect peer
Description

AI search and brand-monitoring platform tracking brand mentions and prompts across ChatGPT, Perplexity, and other LLMs. Directly overlaps with Bonafide's alignment-scoring and drift-detection capabilities, serving similar enterprise marketing and SEO buyers.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat4 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers10 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment3 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile3 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI capability6 records

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature5 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles4 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds2 records

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors3 records

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Bonafide

AI Alignment Platformbonafide.ai

Bonafide is an AI alignment platform for travel and hospitality brands that structures enterprise data into a verified context layer, delivers it to LLMs, and monitors AI responses in real time to push corrections through a closed feedback loop.

What Bonafide does

Bonafide (legally Skyeglobal.ai, Inc., a Delaware corporation) is an AI alignment platform that helps travel and hospitality brands ensure accurate representation in AI-powered search, discovery, and shopping interfaces. Founded in 2024 and headquartered in San Francisco, the company targets large hotel chains, international airlines, and loyalty programs whose operational data — pricing, amenities, policies, loyalty terms — is frequently misrepresented by large language models such as ChatGPT, Gemini, Claude, and Perplexity; Bonafide reports that 33% of AI responses about travel and loyalty brands are misaligned with verified brand truth.

The platform is organized as three integrated modules wrapped around a central Context Layer. Curate aggregates and validates enterprise content from CMS, CRM, CRS, PMS, and POS systems, resolving conflicts and structuring data with full audit trails and versioning. Orchestrate delivers verified, property-level brand truth to LLMs, AI agents, search and discovery platforms, and commerce channels at the moment of query. Tune continuously monitors AI responses across millions of prompts, detects drift (hallucinations, stale data, competitor noise), and pushes corrections back through Curate in a closed feedback loop where alignment compounds with each interaction. A proprietary Alignment Score methodology quantifies brand representation in real time.

Bonafide monetizes through annual enterprise SaaS subscriptions on a quote-based pricing model, sold via an enterprise field-sales motion anchored by scheduled 30-minute demos that show real LLM responses side-by-side and a written alignment gap report. Named enterprise customers include The Peninsula Hotels, Aimbridge, IAG (British Airways, Iberia, Vueling), Highgate, Pyramid Global Hospitality, Host Hotels & Resorts, Starwood, Embergrove, and United Airlines Ventures. Published case studies report +36% to +47% alignment lift, a 2.5x LLM accuracy improvement (25% to 63%) at an international air carrier, and a +24% increase in conversions from generative AI referrals at an independent luxury hotel. Distribution is augmented by the IAGi Accelerator relationship, Amadeus Ventures inclusion, a Visiting Media strategic partnership for end-to-end AI distribution, and event presence at HITEC 2026 and ALIGN: AI 2026.

Bonafide firmographics

Firmographics
Name
Bonafide
Legal name
Skyeglobal.ai, Inc.
Website
https://bonafide.ai
Company type
Private
Founded year
2024
Operating status
Operating
Headcount range
1–10 employees
Short description
Bonafide is an AI alignment platform for travel and hospitality brands that structures enterprise data into a verified context layer, delivers it to LLMs, and monitors AI responses in real time to push corrections through a closed feedback loop.
Ownership category
akta.pro rank

Bonafide industry classification

Industry
Product category
AI Alignment Platform
NAICS
Software Publishers (513210)
SIC
Services-Prepackaged Software (7372)
akta.pro primary industry
AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
akta.pro secondary industries
AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE)

Keywords

  • AI alignment platform
  • Generative commerce infrastructure
  • Enterprise data curation
  • LLM context delivery
  • Brand data verification

Where Bonafide is headquartered

Location

Headquarters

HQ city
San Francisco
HQ country
United States
HQ region
North America

Offices1 record

Markets served

Bonafide business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

  1. SaaS Platform Subscription: Enterprise SaaS subscription model for AI alignment platform. Brands pay for access to Curate, Orchestrate, and Tune modules. Revenue appears to be subscription-based with enterprise deals.

Pricing tiers

ModelBillingPrice
SubscriptionAnnualEnterprise SaaS - Custom pricing based on brand needs

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Bonafide product offering

Product offering

Core offering

Bonafide sells an enterprise AI Alignment Platform that creates a context layer between brand data and AI surfaces (LLMs, agents, search, commerce). The platform aggregates and validates enterprise content from CMS, CRM, CRS, and POS systems, delivers verified context to AI surfaces at query time, and continuously monitors and optimizes how AI recommendations align with commercial goals. It is sold to enterprise travel, hotel, airline, and loyalty brands on a custom subscription basis with direct enterprise sales engagement.

Product overview

Bonafide is an AI alignment platform that delivers the foundational infrastructure enabling generative and agentic commerce for travel and loyalty brands. The platform consists of a unified system built around three integrated modules: Curate (for aggregating and validating enterprise data), Orchestrate (for delivering verified context to AI surfaces), and Tune (for continuous optimization and drift detection), all connected through a central Context Layer that serves as the single source of brand truth. The three modules operate in a closed feedback loop where drift signals from Tune become fresh input for Curate, the Context Layer refreshes, and alignment compounds with every interaction. The platform targets LLMs (ChatGPT, Gemini, Claude, Perplexity), AI agents, search and discovery engines, and third-party distribution channels including OTAs and metasearch platforms.

Differentiator

Problem solved

Functional benefit

Products and services

  • Bonafide AI Alignment Platform Enterprise SaaS platform that aggregates, validates, and delivers verified brand data to AI surfaces, ensuring accurate brand representation across LLMs and AI agents. Built for enterprise travel, hotel, airline, and loyalty brands and composed of three integrated modules — Curate, Orchestrate, and Tune — connected through a central Context Layer that creates a closed feedback loop for continuous alignment improvement.

Quantifiable outcome

  • 33% of AI responses about travel and loyalty brands contain factual errors without Bonafide
  • +4 more outcomes

Companies that use Bonafide

Customer profile

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Bonafide technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Bonafide partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

  • Visiting MediacoreStrategic or Co-development Partner · 17 June 2026Strategic partnership to create the hospitality industry's first end-to-end AI distribution stack. The combined solution enables hotels to structure their content and ensure accurate representation in AI-powered search engines like ChatGPT, Google Gemini, and Perplexity, where 33.1% of AI responses about hotels currently contain factual errors. The integration will be available to joint customers in mid-July 2026, positioning hotels to compete against online travel agencies that currently control AI discovery context by default.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Bonafide competitors and assessment

Company assessment

Direct peers

  • AthenaHQ: AI SEO and brand-monitoring platform that measures and optimizes brand visibility across generative AI engines. Directly comparable to Bonafide's Tune module functionality, though lacking Bonafide's travel-specific data ingest and orchestration depth.
  • Profound: AI search analytics and brand-visibility platform that tracks how brands appear across LLMs (ChatGPT, Perplexity, Gemini). Closest direct competitor in the AI brand-alignment category Bonafide occupies, though Profound is horizontal rather than travel-specialized.
  • Goodie (formerly Otterly.ai): AI search and brand-monitoring platform tracking brand mentions and prompts across ChatGPT, Perplexity, and other LLMs. Directly overlaps with Bonafide's alignment-scoring and drift-detection capabilities, serving similar enterprise marketing and SEO buyers.

Broad incumbents

  • Yext: Established digital-presence platform with a structured knowledge graph for brand facts across search engines and AI surfaces. Comparable as an incumbent brand-data infrastructure layer, but with a broader horizontal footprint and larger enterprise base than Bonafide.
  • Coveo: Enterprise AI-search and relevance platform with commerce and customer-experience applications. Compares as an established infrastructure player in AI-mediated discovery, serving large enterprise brands that Bonafide also targets.
  • Constructor: AI-powered search and product-discovery platform for ecommerce. Comparable as an enterprise AI-discovery platform serving large retailers, though its focus is on-site search and personalization rather than off-site LLM alignment.
  • Botify: Enterprise SEO and search-intelligence platform pivoting toward AI-search visibility. Comparable as an established data-infrastructure player in organic discovery, with the resources to expand into AI alignment, posing a competitive threat to Bonafide's curation capabilities.

Emerging players

  • Evertune: AI brand-intelligence platform measuring brand presence and prompt performance across generative engines. Partial overlap with Bonafide's Tune module; smaller and earlier-stage but addresses the same AI-visibility buyer.
  • Daydream: AI shopping and discovery platform focused on personalized commerce across generative surfaces. Compares to Bonafide's Orchestrate module for commerce use cases, particularly around driving conversions from AI referrals.

Regional players

  • Sojern: Travel-specific digital marketing and audience-data platform serving hotels, airlines, and destinations. Comparable in vertical specialization and travel customer overlap, though focused on programmatic media activation rather than LLM alignment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Bonafide financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Bonafide leadership team

Management profile

Number of profiles

Profiles4 records

Bonafide funding detail

Funding detail

Funding overview

Funding rounds2 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Bonafide M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bonafide

What does Bonafide do?

Bonafide sells an enterprise AI Alignment Platform that creates a context layer between brand data and AI surfaces (LLMs, agents, search, commerce). The platform aggregates and validates enterprise content from CMS, CRM, CRS, and POS systems, delivers verified context to AI surfaces at query time, and continuously monitors and optimizes how AI recommendations align with commercial goals. It is sold to enterprise travel, hotel, airline, and loyalty brands on a custom subscription basis with direct enterprise sales engagement.

Is Bonafide a public or private company?

Bonafide is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was Bonafide founded?

Bonafide was founded in 2024. It employs 1 to 10 people.

Where is Bonafide based?

Bonafide is headquartered in San Francisco, United States, in the North America region.

How does Bonafide make money?

One revenue line is on record: saaS Platform Subscription.

Who are Bonafide's main competitors?

Direct peers on record are AthenaHQ, Profound and Goodie (formerly Otterly.ai). Broad incumbents are Yext, Coveo, Constructor and Botify. Emerging players are Evertune and Daydream. Sojern is listed as a regional player.

Does Bonafide have an API?

No public API is recorded for Bonafide.

What industry is Bonafide in?

Bonafide's product category is AI Alignment Platform. Its primary akta.pro industry code is HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI), with a secondary code of HDAEANAF, AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety). Its NAICS code is 513210 and its SIC code is 7372.

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Live signals
Hospitality NetBonafide Appoints Tim Sullivan as Chief Growth Officer to Accelerate Growth in Agentic CommerceBonafide appointed Tim Sullivan as Chief Growth Officer to lead its go-to-market strategy as agentic commerce reshapes brand-AI interactions. Sullivan brings 30 years of technology leadership, including CEO roles at Kognitiv and Cendyn, and has served on Bonafide's Advisory Board since 2024.PrwebCuracity and Bonafide Partner to Help Hospitality Brands Turn AI Discovery Into Direct DemandCuracity and Bonafide announced a strategic partnership to help hospitality brands manage AI-driven travel discovery and direct booking. Curacity's VISTA platform measures AI recommendations and powers third-party authority, while Bonafide's platform ensures verified brand context across AI surfaces. The collaboration aims to improve recommendation performance and direct demand.GlobeNewswireVisiting Media and Bonafide.AI Partner to Deliver Hospitality’s First End-to-End AI DistributionVisiting Media, a hospitality sales enablement software company, announced a strategic partnership with Bonafide.AI, an AI alignment platform for hotels, to create the hospitality industry's first end-to-end AI distribution stack. The combined solution enables hotels to structure their content and ensure accurate representation in AI-powered search engines like ChatGPT, Google Gemini, and Perplexity, where 33.1% of AI responses about hotels currently contain factual errors. The integration will be available to joint customers in mid-July 2026, positioning hotels to compete against online travel agencies that currently control AI discovery context by default.SalesTech StarVisiting Media and Bonafide.AI Partner to Deliver Hospitality’s First End-to-End AI DistributionVisiting Media and Bonafide.AI partnered to deliver hospitality's first end-to-end AI distribution, addressing factual errors in AI hotel responses. The integration combines Visiting Media's structured content with Bonafide.AI's distribution platform, launching for joint customers mid-July.PhocuswireStartup Stage: Bonafide helps travel brands position content for AI discoveryBonafide, a startup founded in 2024, helps travel brands ensure their content is accurate and accessible for large language models and AI platforms. Named a PhocusWire Hot 25 Travel Startup for 2026, the company positions itself as an agentic commerce enablement platform that curates and orchestrates brand information to LLMs. The founding team claims multiple prior exits and currently has revenue, with plans to scale across travel and travel-adjacent verticals.OrdergroovePartners, Solutions Agencies & Ecommerce PlatformsBonafide improved its customer Lifetime Value (cLTV) by 50% by transitioning to Ordergroove's platform for a more personalized subscription offering. The changes included flexible subscriptions that enable bundles, cross-sells, and upsells based on each subscriber's individual needs.