Aramex Australia

What Aramex Australia does

Aramex Australia (legally Australian Couriers Pty Ltd) is a Sydney-headquartered franchise-based courier and parcel delivery network operating across all Australian states and territories except the Northern Territory. Originally founded in 1983 as Fastway Couriers, the business was acquired by global logistics group Aramex in 2016 and rebranded to Aramex Australia, gaining access to international shipping capabilities through the parent's global network. The company serves over 75,000 customers ranging from individual one-off senders to SMBs, eBay sellers, Shopify-integrated eCommerce retailers, and high-volume enterprise shippers, generating revenue through per-consignment transaction fees, volume-based pricing tiers, fuel and length surcharges, and a prepaid wallet system. The franchise model comprises 29 regional franchises and numerous courier franchisees, each operating within exclusive territories with timetabled delivery routes (two cycles per day), providing localized last-mile service across metropolitan and regional Australia.

The company's core technology asset is aramexConnect, a cloud-based customer portal that supports electronic label printing, real-time track-and-trace with photo proof of delivery, wallet-based prepaid payments, address book management, manifest imports, and API integrations. Through a partnership with Joovii, Aramex Australia offers direct Shopify integration enabling online retailers to fulfill orders and create shipping labels within their eCommerce platform. Additional product lines include eco-satchels (sustainable packaging), Blu Couriers (a premium delivery sub-brand), and a range of delivery choice options (Authority to Leave, Signature, Secure PIN, Click & Collect). Distribution is multi-channel: courier franchisees for local pickup/delivery, regional franchises for broader geographic management, depot locations for direct sales, aramexConnect for self-service, Collection Points for pickup, and eCommerce platform integrations for embedded shipping. The business model is predominantly transactional (per-parcel pricing) with subscription-based credit accounts available for regular senders, and the company is wholly owned by Aramex (a strategic operating parent) with no disclosed PE or VC ownership.

Name

Aramex Australia

Legal name

Australian Couriers Pty Ltd

Website

https://aramex.com.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

Aramex Australia is a Sydney-headquartered franchise-based courier network providing domestic and international parcel delivery to over 75,000 customers across Australia, operating 29 regional franchises and a cloud-based aramexConnect platform for self-service shipping and eCommerce integrations.

Ownership category

akta.pro rank

Product category

Courier and Parcel Delivery Services

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

High-Value / Fragile Bulky Goods Delivery (Art, antiques, pianos) (TLAAAKAI)

Keywords

• Parcel delivery services
• Express courier logistics
• Franchise courier network
• Freight forwarding services
• Last-mile delivery

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices32 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Domestic Parcel Delivery: Core revenue from transporting parcels domestically across Australia through the franchisee network. Customers pay per consignment based on weight (dead or cubic weight) and destination. Pricing is volume-based with transparent rate schedules per region.
2. International Shipping: Revenue from international parcel and document delivery services, charged per shipment based on weight and destination. Subject to fuel surcharge, customs duties, taxes and local charges at destination.
3. Prepaid Wallet System: Customers deposit funds into aramexConnect wallet and draw down electronic labels as needed. Additional revenue from transaction fees on credit/debit card top-ups.
4. Fuel Surcharge: Monthly fuel surcharge applied to domestic parcels, calculated based on variance between National Diesel Retail Price and baseline of 120 cents per litre. For every 1c movement, rates move by +/- 0.1%.
5. Length Surcharge: Additional charges for parcels over 1.05 metres, applied to consignments where the greater of length, width or height exceeds 1.05m.
6. Credit Account Services: Some customers may be eligible for credit accounts at Aramex Australia's discretion, allowing invoiced payment for regular senders.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

Aramex Australia provides domestic and international parcel collection, transport, and delivery services across Australian states (excluding the Northern Territory) through a franchise network of regional and courier franchisees. The core service is supported by the aramexConnect digital platform, which lets customers book pickups, generate labels, pay via wallet or credit account, and track parcels in real time with photo proof of delivery, with add-on delivery choices such as Authority to Leave, Signature on Delivery, PIN verification, and Click & Collect.

Product overview

Aramex Australia operates as a franchise-based courier and logistics company providing domestic and international parcel delivery services across Australia. The core offering centers on the aramexConnect platform, a unified customer portal that enables users to send parcels, track deliveries, manage address books, integrate with eCommerce platforms, and pay through a wallet-based system. Supporting the platform are tools such as the Fastlabel Product Calculator for pricing quotes, Receiving Mode for managing incoming deliveries with photo proof, and the Aramex Shop for purchasing satchels. The company also offers specialized delivery options including eco-satchels for sustainable shipping, various delivery choices (Authority to Leave, Signature, PIN, Click & Collect), and international shipping services. The business operates through a franchise network of regional and courier franchisees covering all Australian states and territories.

Differentiator

Problem solved

Functional benefit

Products and services

• aramexConnect

Quantifiable outcome

• Serving over 75,000 customers

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

One partnership is on record.

• JooviicoreTechnology or IntegrationFollowing a recent partnership with Joovii, Aramex Australia now integrates directly with leading eCommerce platforms, including Shopify. This integration allows online retailers to fulfill orders, create shipping labels and track parcels directly on Shopify.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sendle: Australian parcel delivery service focused on small business and eCommerce shippers with a digital-first booking and tracking experience. Competes with Aramex Australia's aramexConnect-enabled SMB and Shopify-integrated senders.
• StarTrack: Australia Post's express parcel and logistics arm specializing in business-to-business and time-sensitive deliveries. Competes head-to-head with Aramex Australia for high-volume retail and eCommerce shippers in the express segment.
• Australia Post: Australia's national postal and parcel operator providing domestic and international delivery services to consumers and businesses. Directly competes with Aramex Australia for both B2B parcel volume and consumer senders across metro and regional Australia.
• Allied Express: Australian courier and logistics company providing domestic parcel and freight services to businesses. Competes for similar B2B and high-volume shipper segments served by Aramex Australia.
• CouriersPlease: Australian franchise-based courier network with a similar regional franchise model delivering parcels domestically. Closest comp on operating structure and SMB/sender targeting to Aramex Australia.
• Hunter Express: Australian courier specializing in same-day and time-sensitive metropolitan deliveries. Targets overlapping SMB and enterprise sender use cases as Aramex Australia.

Broad incumbents

• UPS Australia: Global integrator with Australian parcel and freight operations. Overlaps with Aramex Australia on international shipping and SMB/express delivery use cases.
• FedEx Australia: Global integrator providing domestic and international express parcel delivery in Australia. Competes with Aramex Australia for cross-border eCommerce and enterprise shipper volume.
• Toll Group: One of Australia's largest logistics incumbents offering parcel, freight, and supply-chain services. Overlaps with Aramex Australia on business parcel delivery but operates a much broader portfolio across transport modes.
• DHL Express Australia: Global integrator with Australian operations providing domestic express and international shipping. Competes with Aramex Australia's international parcel service and enterprise customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AramexAU
• LinkedInau.linkedin.com/company/aramex-australia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aramex Australia