Service Autopilot
Service Autopilot is a cloud-based, all-in-one field service management SaaS platform serving thousands of SMBs in lawn care, landscaping, cleaning, snow removal, pest control, pool cleaning, and general field service verticals across the US and Canada, with subscription pricing from $49 to $499 per month and custom Elite tier.
- Company typePrivate
- Founded2009
- HeadquartersRichardson, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Service Autopilot does
Service Autopilot, operated under BACKTELL LLC and aligned with Xplor Technologies, is a cloud-based, all-in-one field service management software platform founded in 2009 and headquartered in the United States (Atlanta, GA; with operations linked to Richardson, TX). The platform targets small and mid-sized service businesses across multiple verticals — lawn care, landscaping, cleaning/janitorial, snow removal, pest control, pool cleaning, and general field service — with industry-specific landing pages, templates, and feature sets. Core capabilities include scheduling and dispatching, one-click route optimization, GPS and employee tracking, customer and lead management, invoicing, automated payment processing, chemical and asset tracking, and a proprietary Automations engine for rule-based workflow execution. Native integrations span QuickBooks Online and Desktop (two-way sync), Stripe (payments via SA Payments), FleetSharp (GPS), Smart Maps (mapping), SendJim (SMS), and Gmail/Outlook (email bridging). Mobile applications on iOS and Android extend core workflows to field workers in real time.
The company operates a subscription SaaS revenue model with four published pricing tiers — Startup ($49/mo), Pro ($199/mo), Pro Plus ($499/mo with Automations), and Elite (custom pricing including Accelerate, two-way texting, email integration, client portal, multi-location management, and dedicated onboarding) — all billed annually. An adjacent subsidiary, FieldEdge, provides complementary field service scheduling software, broadening the portfolio's reach. Go-to-market combines inside sales with demo requests, a self-serve pricing page supported by a plan-matching software quiz, a customer referral program paying $100-$350 in account credits, and an extensive content and community layer including a blog, Service Autopilot Academy, and The Profit Roadmap Podcast. The platform serves thousands of businesses throughout the US and Canada and is supported by a team of 80+ professionals across development, training, support, marketing, and sales. The product is differentiated from generic CRMs by founder-operator credibility (the founders scaled their own field service business past $10M before building the software) and deep vertical specialization around recurring-route, route-dense service operations.
Service Autopilot firmographics
Firmographics- Name
- Service Autopilot
- Legal name
- BACKTELL LLC
- Website
- https://serviceautopilot.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Service Autopilot is a cloud-based, all-in-one field service management SaaS platform serving thousands of SMBs in lawn care, landscaping, cleaning, snow removal, pest control, pool cleaning, and general field service verticals across the US and Canada, with subscription pricing from $49 to $499 per month and custom Elite tier.
- Ownership category
- akta.pro rank
Service Autopilot industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Robotic Process Automation (RPA) Platforms (HDAEAHAB)
- akta.pro secondary industry
- Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)
Keywords
Where Service Autopilot is headquartered
LocationHeadquarters
- HQ city
- Richardson
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Service Autopilot business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscription (SaaS): Annual subscription-based SaaS model with four pricing tiers (Startup $49/mo, Pro $199/mo, Pro Plus $499/mo, Elite custom pricing). All pricing is based on annual subscription rates. Mobile app included in all plans. Revenue generated through recurring subscription fees with annual billing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Startup: Basic scheduling and invoicing for startups - $49/mo |
| Subscription | Annual | Pro: Growth-focused plan with route optimization and reporting - $199/mo |
| Subscription | Annual | Pro Plus: Automation-focused plan for competitive advantage - $499/mo |
| Subscription | Annual | Elite: Advanced capabilities with dedicated specialists - Contact for pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
Service Autopilot product offering
Product offeringCore offering
Service Autopilot is a cloud-based all-in-one field service management software platform sold to lawn care, landscaping, cleaning, snow removal, pest control, pool cleaning, and general field service businesses. The platform combines scheduling, dispatching, route optimization, invoicing, CRM, payment processing, and workflow automation in a single system accessible via web and native iOS/Android mobile applications. It is offered under four annual subscription tiers (Startup, Pro, Pro Plus, Elite) with add-on modules including Automations, Accelerate, Smart Maps, and Client Portal.
Product overview
Service Autopilot is a unified all-in-one field service management platform designed for lawn care, cleaning, snow removal, landscaping, pest control, pool cleaning, and general field service businesses. The core platform (Service Autopilot) provides scheduling, dispatching, routing, invoicing, CRM, and payment processing as an integrated system. The product portfolio includes modules available across four pricing tiers: Startup ($49/mo), Pro ($199/mo), Pro Plus ($499/mo), and Elite (contact for pricing). Key add-on modules include Automations (workflow automation on Pro Plus/Elite), Accelerate (done-for-you services on Elite), Smart Maps (mapping/route optimization on Elite), Client Portal (customer self-service on Elite), SA Payments (payment processing), Two-Way Texting, Email Integration, Mobile App, Academy training, Forms builder, and Reports Center. QuickBooks integration and FleetSharp GPS tracking are available as enterprise add-ons.
Differentiator
Problem solved
Functional benefit
Brands
- FieldEdge: Field service scheduling and business management software product for service companies, mentioned alongside Service Autopilot in contact and sales inquiry forms.
- Pro Plus with Automations
Products and services
- Service Autopilot (Core Platform) All-in-one cloud-based field service management software platform for lawn care, landscaping, cleaning, snow removal, pest control, pool cleaning, and general field service businesses. Provides integrated scheduling, dispatching, routing, invoicing, CRM, payment processing, and workflow automation through web and mobile access. Sold as annual subscriptions across four pricing tiers: Startup ($49/mo), Pro ($199/mo), Pro Plus ($499/mo), and Elite (custom pricing).
- Service Autopilot Mobile App Native mobile application for iOS (Apple App Store) and Android (Google Play Store) enabling field workers and owners to access scheduling, GPS tracking, client information, invoicing, payment processing, photo capture, and real-time communication with the office from the field. Included with Service Autopilot subscription plans.
Quantifiable outcome
- Reduced route planning time from 2-3 hours per night to 5-10 minutes per day
- +3 more outcomes
Companies that use Service Autopilot
Customer profileNamed customers9 records
Segments7 records
Ideal customer profiles1 record
Service Autopilot technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability1 record
Feature14 records
Service Autopilot partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, minor and flagship.
- QuickBookscoreTwo-way QuickBooks Online and Desktop sync integration. Automatically transfers and receives accounting data between Service Autopilot and QuickBooks, eliminating double data entry and ensuring accounting consistency.
- FleetSharpcoreGPS tracking integration for fleet management. Enables vehicle monitoring, driving behavior tracking, and location data within the Service Autopilot platform.
- Smart MapscoreMapping data integration that enables faster bidding, winning more clients, and maximizing route efficiency with precise location data.
- StripecorePayment processing integration through SA Payments. Enables same-day automated payments, credit card processing, and merchant services for service businesses.
- Gmail/Outlook Email IntegrationcoreEmail integration bridging Gmail and Outlook accounts with Service Autopilot, enabling seamless communication within the platform.
- Google Play StorecoreDistribution partnership for mobile app distribution to Android users.
- Apple App StorecoreDistribution partnership for mobile app distribution to iOS users.
- SourceForgeminorPartner program recognition in 2025 for software distribution and visibility.
- Xplor Technologies (Parent Company)flagshipService Autopilot is a trademark of BACKTELL LLC and part of Xplor Technologies. The parent company provides strategic direction, resources, and operational support.
Scale indicators4 records
Recent moves6 records
Expansion highlights7 records
Service Autopilot competitors and assessment
Company assessmentDirect peers
- Jobber: Jobber is the closest direct competitor to Service Autopilot, providing field service management software for home service businesses including lawn care, cleaning, and HVAC. Both target the SMB segment with similar pricing tiers and feature sets (scheduling, routing, invoicing, payments), and customer testimonials explicitly reference migrations from Jobber to Service Autopilot.
- ServiceTitan: ServiceTitan is a leading field service management platform serving home service contractors across plumbing, HVAC, electrical, and other trades. While it focuses more on mid-market and enterprise than Service Autopilot's SMB base, both companies compete for the same field service buyer with overlapping scheduling, dispatching, and invoicing capabilities.
- Housecall Pro: Housecall Pro is a field service management platform for home service professionals, offering scheduling, dispatching, invoicing, and payment processing. It directly overlaps with Service Autopilot's core functionality in cleaning, plumbing, and HVAC verticals and competes aggressively in the SMB segment with similar pricing models.
- FieldEdge: FieldEdge is an adjacent operating subsidiary of Service Autopilot (under BACKTELL LLC / Xplor Technologies) that provides field service scheduling and business management software for service companies. It is the closest internal peer and represents a sibling product within the same parent portfolio.
- Landscape Management Network (LMN): LMN is a SaaS platform purpose-built for landscape contractors, offering estimating, job costing, scheduling, and business intelligence. It is a direct vertical competitor to Service Autopilot specifically in the landscaping and lawn care segments where Service Autopilon generates significant customer concentration.
Broad incumbents
- Salesforce Field Service: Salesforce Field Service is the enterprise-grade FSM offering from Salesforce, providing scheduling, dispatch, and mobile workforce management. While targeting larger enterprises than Service Autopilot, it competes for the upper end of the same customer base and represents the platform-play incumbent in the broader category.
- Verizon Connect: Verizon Connect provides fleet management and field service software for SMB and mid-market customers, with overlap in GPS tracking, route optimization, and dispatching. It represents a broader incumbent with telecom-backed resources competing for fleet-centric service businesses.
- WorkWave: WorkWave provides field service and last-mile delivery software across multiple verticals including pest control, lawn care, and cleaning. It competes with Service Autopilot in the SMB and mid-market segments and represents a broader incumbent with a wider product portfolio spanning multiple service industries.
Others
- QuickBooks (Intuit): Intuit's QuickBooks is a critical integration partner for Service Autopilot (two-way sync) but also a potential adjacent competitor as Intuit expands into SMB service business software. It is best classified as an enabling/adjacent platform rather than a direct competitor, but its strategic moves materially impact Service Autopilot's value proposition.
Emerging players
- Asure Software (ServiceTitan-adjacent): Asure Software provides workforce management and SMB back-office software with overlap in field service scheduling and HR. It represents an emerging player with partial overlap in Service Autopilot's customer workflows, particularly for payroll and employee tracking features.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Service Autopilot social profiles
Digital presenceService Autopilot financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Autopilot leadership team
Management profileNumber of profiles
Profiles5 records
Service Autopilot subsidiaries and ownership
Company hierarchySubsidiaries1 record
Service Autopilot funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Autopilot M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Autopilot
What does Service Autopilot do?
Service Autopilot is a cloud-based all-in-one field service management software platform sold to lawn care, landscaping, cleaning, snow removal, pest control, pool cleaning, and general field service businesses. The platform combines scheduling, dispatching, route optimization, invoicing, CRM, payment processing, and workflow automation in a single system accessible via web and native iOS/Android mobile applications. It is offered under four annual subscription tiers (Startup, Pro, Pro Plus, Elite) with add-on modules including Automations, Accelerate, Smart Maps, and Client Portal.
Is Service Autopilot a public or private company?
Service Autopilot is a private company. It is classified as corporate owned and is currently operating.
When was Service Autopilot founded?
Service Autopilot was founded in 2009. It employs 51 to 100 people.
Where is Service Autopilot based?
Service Autopilot is headquartered in Richardson, United States, in the North America region.
How does Service Autopilot make money?
One revenue line is on record: software Subscription (SaaS).
Who are Service Autopilot's main competitors?
Direct peers on record are Jobber, ServiceTitan, Housecall Pro, FieldEdge and Landscape Management Network (LMN). Broad incumbents are Salesforce Field Service, Verizon Connect and WorkWave. QuickBooks (Intuit) is listed as an others. Asure Software (ServiceTitan-adjacent) is listed as an emerging player.
Does Service Autopilot have an API?
No public API is recorded for Service Autopilot.
What industry is Service Autopilot in?
Service Autopilot's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEAHAB, Robotic Process Automation (RPA) Platforms, with a secondary code of HDAEAKAF, Robotic Process Automation (RPA) & Hyperautomation Platforms. Its NAICS code is 54151 and its SIC code is 7372.