Northwestern Medical Center

What Northwestern Medical Center does

Northwestern Medical Center (NMC) is a not-for-profit community hospital founded in 1883, headquartered at 133 Fairfield Street in St. Albans, Vermont, serving as the primary acute-care provider for Franklin and Grand Isle Counties. The hospital operates 34 private inpatient rooms, a 24/7 Emergency Department (expanded in 2024 to 20 private treatment rooms including 4 dedicated to mental health), a 24/7 Family Birth Center, a Progressive Care Unit staffed by 14 hospitalists handling 11,000+ admissions annually, and an integrated platform of 40 service lines spanning primary care, urgent care, surgery, oncology, orthopaedics, rehabilitation, cardiology, pulmonology, endocrinology, ophthalmology, ENT, urology, sleep medicine, palliative care, and a Pediatric Developmental Clinic offering ADOS-2 autism assessments.

NMC's clinical technology stack includes state-of-the-art diagnostic imaging (high-field MRI with extended hours, multi-slice CT being upgraded in 2025, digital mammography, nuclear medicine, ultrasound), a College of American Pathologists-accredited full-service Laboratory conducting 300,000+ tests per year, and a Commission on Cancer-accredited Cancer Care program. Digital patient infrastructure is built on Meditech (Patient Portal Virtual Visits, MHealth mobile app), supplemented by ClockwiseMD for urgent care reservations, AccuReg for price transparency, and Patient Bill Help for billing. Specialty cases requiring tertiary care are routed through formal clinical affiliations with University of Vermont Medical Center (pathology, radiation oncology, neonatal), Champlain Valley Hematology Oncology (on-campus), and Mayo Medical Reference Laboratories.

The revenue model is multi-stream: hospital and physician billing against insurance contracts and self-pay (with Good Faith Estimates under the No Surprises Act), supplemented by a Financial Assistance Program capped at Amounts Generally Billed, charitable funds (NMC Community Fund, Jim Bashaw Cancer and Catastrophic Illness Fund), Auxiliary donations, and community fundraising (Community Partners Classic golf tournament). Distribution is direct-to-consumer via the main campus plus a network of offsite clinics (Cobblestone Health Commons, Doctors Office Commons, Northwestern Ophthalmology, Urgent Care at St. Albans and Georgia, Physical Therapy at Enosburg Falls and Georgia, Aquatic Therapy at Branon's Pools), complemented by telemedicine and referral partnerships.

Name

Northwestern Medical Center

Legal name

Northwestern Medical Center, Inc.

Website

https://northwesternmedicalcenter.org

Company type

Private

Founded year

1883

Operating status

Operating

Headcount range

251–500 employees

Short description

Northwestern Medical Center is a not-for-profit community hospital in St. Albans, Vermont, serving Franklin and Grand Isle Counties with 40 service lines including emergency, inpatient, surgical, oncology, orthopaedics, rehabilitation, and a Pediatric Developmental Clinic across a main campus and offsite clinics.

Ownership category

akta.pro rank

Product category

Community Hospital Services

NAICS

General Medical and Surgical Hospitals (622110)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Home Health Care Services (8082)

akta.pro primary industry

Ambulatory Oncology Centers (Outpatient Chemo/Radiation) (HLAFABAI)

akta.pro secondary industry

Neurorehabilitation Centers (HLAFAFAH)

Keywords

• Community hospital services
• Emergency medical care
• Diagnostic imaging services
• Surgical care services
• Primary care medicine

Headquarters

HQ city

Saint Albans

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Hospital billing and physician billing: Hospital bills for facility costs and physician bills for professional services (e.g., radiologist interpretation). Bills insurance plans before billing patient (except co-pays, co-insurance, deductibles); also bills auto insurance or workers' compensation when applicable. Uses Patient Bill Help third-party payment portal.
2. Outpatient and self-pay services: Self-pay revenue from uninsured patients; charges based on service and contract rates/fee schedule with insurance carriers; price transparency via Estimate My Cost tool and machine-readable charges file. Good Faith Estimates required under No Surprises Act for uninsured/self-pay patients.
3. Financial assistance and community funds: NMC Community Fund supports community members facing barriers to care; Jim Bashaw Cancer and Catastrophic Illness Fund for Franklin/Grand Isle County residents; financial assistance program limiting eligible patients to no more than Amounts Generally Billed (AGB).
4. Donations, grants, and fundraising: Auxiliary donations (e.g., $65,000 for ultrasound-guided anesthesia equipment in October 2025), Community Partners Classic golf tournament (raised just over $36,000 in 2025), corporate donations (e.g., Haddad Subaru blankets), and scholarship programs (Martin H. Wennar).
5. Surgical and procedural services revenue: Over 3,000 types of surgical procedures performed, most minimally invasive; revenue from general surgery, ophthalmology, orthopaedic, ENT, and urology surgeries performed at NMC Surgical Services.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels8 records

Core offering

Northwestern Medical Center (NMC) is a not-for-profit community hospital in St. Albans, Vermont, delivering comprehensive inpatient, outpatient, emergency, surgical, diagnostic, maternity, cancer, orthopaedic, and rehabilitation care across 40+ service lines and 10 surgical specialties to residents of Franklin and Grand Isle Counties. The platform is anchored by a 34-room main hospital with a 24/7 Emergency Department, supported by affiliated specialty clinics, walk-in urgent care sites, physical therapy locations, telemedicine virtual visits, and a home-care partner network.

Product overview

Northwestern Medical Center (NMC) is a not-for-profit community hospital in St. Albans, Vermont, operating a single integrated care delivery platform that spans 40+ service lines across primary, specialty, emergency, inpatient, and outpatient care. The portfolio is organized around a main hospital campus supported by affiliated locations (Cobblestone Health Commons, Medical Office Building, Doctors Office Commons, Northwestern Ophthalmology, plus Physical Therapy clinics in Enosburg and Georgia, Urgent Care in St. Albans and Georgia, and Aquatic Therapy at Branon's Pools). Core service modules include the Emergency Department (24/7, 20 private rooms), Surgical Services (general, ophthalmology, orthopaedic, ENT, urology), Cancer Care (CoC-accredited), Diagnostic & Medical Imaging (MRI, CT, mammography, ultrasound, X-ray, nuclear medicine), the Family Birth Center, Inpatient Care on the Progressive Care Unit, Laboratory (CAP-accredited, 300,000+ tests/year), and Pulmonology & Respiratory Care. Specialty care centers include the Center for Orthopaedics, Center for Physical Therapy & Rehabilitation, Sleep Center, Eye Care/Ophthalmology, Endocrinology, and the Pediatric Developmental Clinic. Digital and operational modules weave through the platform: the Meditech-powered Patient Portal and Virtual Visits/Telemedicine service, the ClockwiseMD-integrated Urgent Care reservation system, the AccuReg-powered Estimate My Cost™ price transparency tool, and the Patient Bill Help payment portal. Population Health, Community Health, and Financial Assistance programs (including the Jim Bashaw Fund and the Martin H. Wennar Health Professions Scholarship) sit alongside clinical offerings to address health equity and access across Franklin and Grand Isle Counties.

Differentiator

Problem solved

Functional benefit

Brands

• Northwestern Associates in Surgery: Surgical practice operating under the Northwestern brand from the Doctors Office Commons building in St. Albans, VT.
• Northwestern Ophthalmology
• Northwestern Pulmonology & Respiratory Care
• Northwestern Urgent Care
• NMC Auxiliary

Products and services

• Surgical Services Multi-specialty surgical program performing over 3,000 procedures (most minimally invasive) across general surgery, ophthalmology, orthopaedic, ENT, and urology, for community patients of all ages.
• Cancer Care Commission on Cancer-accredited multidisciplinary outpatient program providing screening, diagnostics, treatment, rehabilitation, and care management for all cancer types, including lung cancer screening, mammography, palliative care connections, and the Jim Bashaw Fund financial assistance.
• Heart Health / Cardiology Cardiology services including congestive heart failure treatment, irregular heart rhythm management, and heart attack recovery, with telemedicine options, for adult patients with cardiovascular conditions.
• Diagnostic & Medical Imaging Imaging services including high-field MRI, CT scan, digital mammography, ultrasound, X-ray, fluoroscopy, nuclear medicine, bone densitometry, and low-dose CT lung cancer screening. Over 60 team members providing 60,000+ tests annually; pledged to Image Gently and Image Wisely ALARA standards.
• Ear Nose & Throat (ENT) Comprehensive otolaryngology practice led by Dr. Kahren Aydinyan treating ear, nose, throat, head, and neck conditions including chronic sinusitis, hearing loss, thyroid concerns, and head and neck cancer, with audiology and surgical services.
• Emergency Department 24/7/365 emergency care facility featuring 20 private treatment rooms (including 4 dedicated to mental health), opened in 2024 renovation. Treats over 25,000 patients annually with average wait time under 30 minutes.
• Endocrinology, Diabetes & Metabolism Specialty endocrinology program providing comprehensive care for endocrine disorders including diabetes, thyroid disease, lipid abnormalities, adrenal disease, and pituitary conditions, with telemedicine options.
• Family Birth Center Maternity care unit offering private birthing rooms, lactation support, mother-baby couplet care, postpartum and gynecologic recovery care, and 24/7 access to specialized neonatal care through the University of Vermont Medical Center.
• Laboratory Full-service laboratory accredited by the College of American Pathologists, conducting over 300,000 tests per year including coagulation, microbiology, serology, special chemistry, surgical pathology, transfusion services, and urinalysis. Requires pre-registration and appointments.
• Eye Care / Ophthalmology Medical and surgical eye care under Dr. Gregory Brophey including cataract surgery, lens implants, eyelid surgery, treatment for diabetic retinopathy, macular degeneration, and medical/surgical glaucoma care using laser technology.
• Inpatient Care Progressive Care Unit staffed by 14 hospitalists and a multidisciplinary team, handling 11,000+ admissions annually with acute care, respiratory therapy, chronic disease management, and transition planning.
• End of Life / Palliative Care Palliative and supportive care program improving quality of life for patients with serious illness, partnering with Bayada, VNA & Hospice of the Southwest Region, and UVM Health Network Home Health & Hospice.
• Pulmonology & Respiratory Care Pulmonology practice led by fellowship-trained critical care specialists Dr. Nsour and Dr. Chaucer, treating asthma, COPD, chronic cough, and lung conditions; includes pulmonary function testing and works closely with the Sleep Center. Telemedicine available.
• Sleep Center Sleep disorder diagnosis and treatment with overnight sleep studies in private rooms, addressing sleep apnea, snoring, restless leg syndrome, narcolepsy, insomnia, and related conditions.
• Virtual Visits / Telemedicine Telemedicine service enabling virtual and telephone visits across multiple specialties (cardiology, endocrinology, ENT, ophthalmology, orthopaedics, PT, pulmonology, surgery, urology, women's health) via NMC's Meditech-powered Patient Portal Virtual Visit functionality accessible up to 30 minutes before and 60 minutes after scheduled appointments.
• Urgent Care Walk-in urgent care at St. Albans and Georgia locations with evening and weekend hours, integrated with ClockwiseMD for online spot reservation; treats minor injuries, infections, fevers, asthma, stitches, and other non-emergent needs.
• Urology Urological care for prostate issues, kidney stone removal, and bladder problems, with surgical and telemedicine options available.
• Center for Physical Therapy & Rehabilitation Multi-disciplinary rehab center with 22 physical therapists, occupational and speech therapists, and athletic trainers across 4 locations (St. Albans, Enosburg, Georgia, Aquatic Therapy at Branon's Pools). Includes aquatic therapy, cardiac rehab, lymphedema, vestibular, hand therapy, and sports medicine.
• Center for Orthopaedics Multi-disciplinary orthopaedic program with 6 surgeons, 7 advance practice providers, and 5 specialties caring for 650+ patients monthly; includes joint replacement, foot and ankle care, upper-extremity, spine, sports medicine, and pain treatment.
• Pediatric Developmental Clinic Developmental evaluation clinic for children of all ages across Vermont, including Autism Spectrum Disorder (ASD) assessments using ADOS-2, language assessment, cognitive evaluation, OT and speech evaluations, and outpatient speech therapy follow-up. Led by Katherine "Katie" Shattuck, C-PNP, C-PMHS.
• Northwestern Urgent Care Sub-brand of NMC's walk-in urgent care service operating two locations in St. Albans and Georgia, Vermont, with online spot reservation via ClockwiseMD.

Quantifiable outcome

• 70,004 Diagnostic Imaging Tests run in 2025
• +8 more outcomes

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature7 records

Partnerships

16 partnerships are on record, tiered flagship, core and minor.

• University of Vermont Medical CenterflagshipStrategic or Co-development PartnerUVM Medical Center provides specialized pathology services for NMC biopsies and radiation oncology treatment collaboration for cancer patients. NMC partners with UVM for pathology and radiation oncology expertise; results sent to UVM pathologists for review and treatment direction. Champlain Valley Hematology Oncology has an office on NMC campus. NMC also partners with UVM Health Network Home Health & Hospice for palliative and end-of-life care.
• Champlain Valley Hematology OncologycoreStrategic or Co-development PartnerChamplain Valley Hematology Oncology has an office located on NMC's campus, providing on-site access for cancer patients receiving hematology and oncology services.
• Haddad Subaru of St. AlbansminorGTM or Marketing PartnerHaddad Subaru donated 80 blankets to NMC in June 2026 as part of the Subaru Loves to Care initiative in partnership with the Leukemia & Lymphoma Society, supporting patients facing cancer.
• MaitricoreStrategic or Co-development PartnerMaitri and Northwestern Medical Center recently announced a partnership (referenced in April 2026 news). Specific partnership scope is not fully detailed in source.
• Bayada Home Health CareminorImplementation/ SI/ Consulting PartnerBayada Home Health Care is one of several Home Care Agencies that provide Palliative Care in Franklin and Grand Isle Counties in partnership with NMC.
• VNA & Hospice of the Southwest RegionminorImplementation/ SI/ Consulting PartnerVNA & Hospice of the Southwest Region provides Palliative Care in Franklin and Grand Isle Counties in partnership with NMC.
• University of Vermont Health Network Home Health & HospiceminorImplementation/ SI/ Consulting PartnerUVM Health Network Home Health & Hospice provides Palliative Care in Franklin and Grand Isle Counties in partnership with NMC for end-of-life and serious illness support.
• Mayo Medical Reference LaboratoriescoreTechnology or IntegrationMayo Medical Reference Laboratories provides high quality specialized testing services that complement NMC's Laboratory; works collaboratively with NMC Lab and UVM Medical Center.
• Branon's PoolsminorImplementation/ SI/ Consulting PartnerBranon's Pools at 248 North Main Street, St. Albans, VT hosts Northwestern Aquatic Therapy appointments on a flexible schedule based on patient need.
• American Cancer SocietycoreGTM or Marketing PartnerAmerican Cancer Society offers free clinical trial matching service accessible through NMC; NMC's Cancer Committee includes representation from the American Cancer Society. ACS survivorship website provides information for cancer patients during and after treatment.
• 802QuitscoreGTM or Marketing Partner802Quits is Vermont's resource for quitting smoking and other tobacco, offering free personalized help including nicotine replacement therapy, education, and ongoing support. NMC partners with 802Quits to help patients quit tobacco.
• Vermont Association for the Blind and Visually Impaired (VABVI)minorGTM or Marketing PartnerDan Norris, Executive Director of Adult Services at VABVI, served as guest speaker at NMC's Auxiliary Board and Membership meeting on November 13, 2025.
• Northwestern Counseling & Support Services (NCSS)flagshipStrategic or Co-development PartnerNCSS is a collaborative partner with NMC, including joint fundraising through the Community Partners Classic golf tournament (~$36,000 raised in 2025) and food insecurity initiatives via Parent Child Centers. NCSS operates Parent Child Centers serving Franklin County families.
• Attune2FoodminorStrategic or Co-development PartnerNMC, NCSS Parent Child Centers, and Attune2Food collaborate on food insecurity initiatives to address basic needs of vulnerable Vermont families.
• Leukemia & Lymphoma SocietyminorGTM or Marketing PartnerPartners with Haddad Subaru and NMC through the Subaru Loves to Care initiative to support patients facing cancer. Donation of 80 blankets and care kits delivered to NMC leadership.
• You FirstcoreGTM or Marketing PartnerYou First provides free cancer screening resources including mammograms and low-dose lung screens to qualifying Vermonters. NMC connects patients with You First and other opportunities for preventive screening.

Scale indicators25 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Copley Hospital: Not-for-profit community hospital in Morrisville, Vermont serving Lamoille County with a similar mix of inpatient, surgical, emergency, and outpatient services. Closely comparable to NMC in size, rural Vermont setting, and service-line breadth.
• North Country Hospital: Community hospital in Newport, Vermont (Orleans County) offering a comparable portfolio of primary, specialty, emergency, and surgical services. Directly comparable as a small rural Vermont community hospital.
• Northeastern Vermont Regional Hospital: Critical access hospital in St. Johnsbury, Vermont serving the Northeast Kingdom with similar service-line breadth and rural community orientation. Directly comparable peer in mission, scale, and geography.
• Porter Medical Center: Community hospital in Middlebury, Vermont (Addison County) operated within the UVM Health Network. Comparable community-hospital footprint with overlapping service lines and referral ties to UVM.
• Gifford Medical Center: Community hospital in Randolph, Vermont providing primary, specialty, and 24/7 emergency care across central Vermont. Similar not-for-profit community-hospital profile and service mix.
• Brattleboro Memorial Hospital: Independent community hospital in Brattleboro, Vermont offering comparable inpatient, surgical, emergency, and outpatient services. Directly comparable independent community-hospital peer.
• Southwestern Vermont Medical Center: Community hospital in Bennington, Vermont affiliated with Dartmouth Health. Comparable rural Vermont hospital offering similar primary, specialty, and emergency services.
• Rutland Regional Medical Center: Largest community hospital in Vermont, based in Rutland. Comparable as a community-hospital peer in the same state with overlapping service lines, though at meaningfully greater scale.

Broad incumbents

• University of Vermont Medical Center: Regional academic tertiary medical center in Burlington and the hub of UVM Health Network. Functions as the dominant referral destination for NMC and the principal competitive incumbent in Vermont hospital care.
• Dartmouth-Hitchcock Medical Center: Academic medical center in Lebanon, New Hampshire serving as a tertiary referral destination for northern New England. Comparable as a regional incumbent whose reach overlaps with NMC's service area.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/NMCcommunity
• Facebookfacebook.com/NorthwesternMedicalCenter
• LinkedInlinkedin.com/company/northwestern-medical-center
• Xx.com/nmcvt

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northwestern Medical Center