TouchPoint

What TouchPoint does

TouchPoint is a healthcare-focused visitor engagement and reputation management platform operated as a product brand under Striv Technologies (also known as Striv360). Founded in 2019 and headquartered in central New Jersey, the company provides a cloud-based kiosk solution that combines visitor check-in, health screening, and automated online review generation for post-acute care facilities, senior living communities, and healthcare management organizations. According to the company's website, TouchPoint serves over 1,000 healthcare facilities across 38+ US states, processing 20M+ check-ins and 2.5M+ surveys annually.

The core product is an All-in-One Kiosk that automates front-desk visitor registration, tracks activity, stores data for compliance, and displays facility updates. It is paired with an integrated Health Screening module featuring customized questionnaires and an infrared thermometer introduced in 2021 for COVID-era compliance. The platform also includes automated online review generation that prompts visitors and family members to leave reviews after their experience, and an optional badge printer add-on. Together these modules address a healthcare-specific workflow spanning visitor tracking, health screening compliance, real-time feedback capture, and online reputation management.

TouchPoint operates on a quote-based subscription model with annual billing, distributing its kiosk solution through direct enterprise field sales targeting multi-facility healthcare operators. The company maintains a small team (1-10 employees) and uses demo booking and contact forms as primary marketing channels. There are no disclosed funding rounds, AI capabilities, public APIs, or third-party integrations in the available data.

Name

TouchPoint

Legal name

Striv Technologies

Website

https://touchpointhc.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

TouchPoint is a healthcare-focused visitor engagement platform that provides cloud-based check-in kiosks with integrated health screening and automated online review generation for over 1,000 post-acute care, senior living, and healthcare management facilities across 38+ US states.

Ownership category

akta.pro rank

Product category

Healthcare Visitor Management Software

akta.pro primary industry

Remote Diagnostics & Point-of-Care (Connected Testing, Home Lab Devices) (HLACAPAK)

akta.pro secondary industry

Remote Adherence Monitoring & Smart Dispenser Services (HSABALAI)

Keywords

• Visitor management software
• Healthcare kiosks
• Health screening solutions
• Online review generation
• Visitor check-in systems

Headquarters

HQ city

Lakewood

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Kiosk Hardware and Software Subscription: TouchPoint offers an all-in-one kiosk solution with visitor check-in, health screening, and feedback capabilities. Pricing is quote-based, suggesting a subscription or recurring revenue model for software access and hardware units.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

TouchPoint sells a cloud-based kiosk platform purpose-built for healthcare facilities that combines automated visitor check-in, health screening (including an integrated infrared thermometer and customized questionnaires), and automated online review generation. The all-in-one solution includes physical kiosk hardware, a management dashboard, and real-time SMS/email alerts, sold under an annual subscription model with custom quote-based pricing.

Product overview

TouchPoint is a unified visitor engagement and reputation management platform for healthcare facilities, consisting of a core All-in-One Kiosk product for automated visitor check-in, paired with an integrated Health Screening module that adds COVID-19 screening capabilities including thermometer integration and questionnaire tracking. The platform also includes an Online Review Generation module that automatically requests reviews from visitors post-visit, and an optional Badge Printer add-on. The kiosk solution streamlines front desk operations while simultaneously collecting feedback and managing facility reputation.

Differentiator

Problem solved

Functional benefit

Products and services

• All-in-One Kiosk Cloud-managed physical kiosk deployed at healthcare facility front desks that automates visitor check-in, tracks visitor activity, stores data for future reference, captures feedback at check-out, and displays important updates to visitors, vendors, and staff. Sold to healthcare facilities on a subscription basis with custom quote-based pricing.
• Health Screening Add-on health screening module for the TouchPoint kiosk that combines customized screening questionnaires with an integrated infrared thermometer for automated temperature checks, and sends instant SMS/email alerts to management when visitors are flagged as at-risk. Includes data export for compliance and optional badge printing for cleared visitors and staff.

Quantifiable outcome

• 20M+ check-ins processed annually across the platform
• +2 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• CipherHealth: CipherHealth provides patient engagement, rounding, and post-discharge outreach for hospitals and health systems. TouchPoint's post-visit survey with real-time alerting for issue escalation is a workflow-level analog of CipherHealth's rounding/escalation play, simply scoped to the senior-care front-desk experience.
• Securitas Healthcare (formerly Stanley Healthcare): Securitas Healthcare provides resident safety, wander management, and workflow solutions deployed in senior living and post-acute care facilities. TouchPoint's Badge Printer and visitor tracking module compete in this same facility-safety category, while the underlying customer base (senior care operators) is highly overlapping.
• Phreesia: Phreesia operates patient-intake check-in kiosks and digital screening questionnaires for healthcare providers. It is a direct peer because the core TouchPoint product — a kiosk that handles visitor check-in, screening questionnaires, and post-visit surveys — is functionally a narrower, senior-care-focused instantiation of Phreesia's intake workflow.
• Caremerge: Caremerge offers family engagement, communication, and reputation tools for senior living communities. TouchPoint's family-engagement positioning (reaching family members post-visit) and review-generation module directly overlap with Caremerge's community-engagement suite for the same senior-care customers.
• Yosi Health: Yosi Health provides digital patient check-in, intake forms, and screening tools via kiosks and mobile for healthcare practices. It overlaps directly with TouchPoint's visitor check-in and screening questionnaire workflow, particularly for specialty and ambulatory care settings adjacent to TouchPoint's senior-care footprint.
• Status Solutions: Status Solutions delivers sensor-based alerting, mass notification, and situational awareness for senior living and healthcare. TouchPoint's real-time alert and screening features (SMS/email alerts on flagged visitors) overlap conceptually with Status Solutions' safety-monitoring alerting stack for the same buyer personas.
• Sonifi Health: Sonifi Health delivers interactive patient engagement, education, and entertainment via in-room devices in healthcare facilities. Both TouchPoint and Sonifi deploy physical healthcare-facility endpoints that drive engagement workflows, screening, and data capture at the point of care.
• Clearwave: Clearwave sells self-service patient check-in kiosks, insurance verification, and clinical intake to hospitals and physician practices. It is a direct comparator to TouchPoint's All-in-One Kiosk because both automate front-desk registration and capture health/visit data in a hardware-anchored flow.

Broad incumbents

• GetWellNetwork: GetWellNetwork is an established patient-engagement platform spanning acute, ambulatory, and post-acute settings with a broader feature set than TouchPoint. It is a broad incumbent because it overlays the same engagement/feedback use cases TouchPoint addresses, but across a wider care continuum and customer base.

Emerging players

• Aiva Health: Aiva Health builds voice-first care and engagement platforms deployed in senior living and post-acute facilities. It is an emerging player in facility-resident communication, intersecting TouchPoint's family engagement and front-desk workflows through a different (voice) modality, in overlapping senior-care accounts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/touchpointhc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TouchPoint