What Workativ AI does

Workativ AI is a private, US-based enterprise software company founded in 2019 and headquartered in Newark, with an 11–50 employee footprint. It sells an AI-powered employee support automation platform that deploys AI agents inside Microsoft Teams, Slack, and web chat to resolve IT and HR queries, execute multi-step workflows against enterprise systems of record, and collaborate with human agents through a shared live-chat inbox.

The platform is organized around four interlocking modules: AI Agent Studio (a no-code builder for HR and IT agents), Knowledge AI (a Retrieval-Augmented Generation search layer pulling from SharePoint, Confluence, and websites), AI App Workflows (orchestration into HRIS and ITSM systems such as ServiceNow, Workday, BambooHR, Okta, and Jira), and AI Guardrails (enterprise security, PII protection, and policy-aligned response controls). It ships with 100+ pre-built integrations and supports text and structured-data modalities, with claims of automating up to 80% of repetitive queries and reducing support operational costs by up to 60%. Specialized solutions extend the core platform into IT support, HR support, employee benefits inquiry, and employee benefits automation.

Commercially, Workativ runs an enterprise field-sales motion anchored on "Book a Demo" and "Contact us" CTAs, targets large enterprises (with GoTo as the only publicly named customer logo), and prices on a usage-based, outcome-aligned annual model rather than per-seat. The company is privately held, bootstrapped or below public funding visibility, holds ISO 27001, SOC 2 Type 2, GDPR, HIPAA, and PCI DSS certifications, and positions itself against Glean (search-only), Microsoft Copilot, Moveworks, Leena AI, and Aisera in the enterprise employee support automation market.

Name

Workativ AI

Legal name

Workativ

Website

https://workativ.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Workativ AI is a private US enterprise software company (founded 2019) that sells a no-code AI agent platform for automating IT and HR employee support inside Microsoft Teams, Slack, and web chat, targeting large enterprises with usage-based annual pricing and 100+ pre-built HRIS/ITSM integrations.

Ownership category

akta.pro rank

Product category

AI-Powered Employee Support Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

Keywords

• Employee support automation
• IT helpdesk automation
• HR chatbot platform
• Enterprise AI agents
• Workflow automation software

Headquarters

HQ city

Newark

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Revenue model

1. AI Agent Platform Subscription: Usage-based and outcome-aligned pricing model for AI-powered employee support automation, as opposed to per-user pricing models used by competitors like Glean.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

Workativ AI provides an AI-powered employee support automation platform that deploys AI agents to resolve IT and HR queries across Microsoft Teams, Slack, and web chat. The platform combines no-code AI agent building, Retrieval-Augmented Generation (RAG) knowledge search, automated workflows integrated with HRIS and ITSM systems, and human-AI collaboration via a shared live chat inbox to automate up to 80% of repetitive support requests.

Product overview

Workativ AI is an all-in-one employee support automation platform that combines AI Agent, Knowledge AI Search (RAG), AI App Workflows, and Shared Live Chat Inbox into a unified enterprise solution. The core AI Agent Platform serves as the foundation, which includes the no-code AI Agent Studio for building agents, Knowledge AI powered by RAG for accurate knowledge retrieval, AI App Workflows for connecting to HRIS/ITSM systems, and Shared Live Chat Inbox for human-AI collaboration. Specialized solutions include IT Support AI Agent and HR Support AI Agent for domain-specific automation, complemented by AI Guardrails for enterprise security. The platform is designed for enterprises seeking to automate IT and HR support at scale with outcome-aligned, usage-based pricing.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Agent Platform The core AI agent platform that automates employee support for IT and HR, resolving repetitive queries instantly and simplifying workflows at scale for enterprise customers.
• IT Support AI Agent Specialized AI agent for IT support operations that resolves repetitive IT queries instantly, automates service requests, and reduces high-volume tickets for enterprise IT teams.
• HR Support AI Agent Specialized AI agent for HR support that automates HR queries with instant responses, reducing manual work and freeing HR teams to focus on strategic priorities.
• Employee Benefits AI Chatbot Specialized AI chatbot for employee benefits inquiries that provides instant responses to benefits-related questions for enterprise HR departments.
• Employee Benefits Automation Automation solution for employee benefits management including enrollment, inquiries, and administrative tasks for enterprise HR operations.
• LLM and Generative AI for Enterprise Knowledge Search Generative AI-powered knowledge search capability delivered through the Workativ platform, providing accurate contextual responses from multiple enterprise knowledge sources for employee support.

Quantifiable outcome

• Automate up to 80% of repetitive queries across IT and HR
• +1 more outcomes

Named customers1 record

Segments2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability7 records

Feature5 records

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Moveworks: Direct competitor offering an AI copilot that resolves IT and HR support requests autonomously inside Slack, Teams, and browsers. Moveworks competes for the same enterprise IT/HR service desk automation budget as Workativ.
• Aisera: Direct competitor providing AI agents for employee and customer service automation across IT, HR, and customer support. Aisera's agentic AI platform overlaps directly with Workativ's AI Agent Studio and workflow automation capabilities.
• Leena AI: Direct competitor focused on AI-powered HR and IT helpdesk automation for enterprises. Leena AI offers a conversational AI platform integrated with HRIS/ITSM systems that competes head-to-head with Workativ's HR and IT Support AI Agents.
• Kore.ai: Direct competitor offering an enterprise conversational and generative AI platform for building virtual agents across HR, IT, and customer service use cases—overlapping directly with Workativ's agent-building and workflow automation stack.
• Espressive: Direct competitor delivering an AI-based virtual support agent (Barista) for employee IT and HR helpdesk automation. Espressive targets the same enterprise service desk automation market with comparable knowledge-based and workflow capabilities.

Emerging players

• Glean: Enterprise AI search platform that Workativ explicitly positions against as a search-only peer. Glean is expanding into workflow and agent capabilities, making it a converging competitor for enterprise knowledge and productivity AI spend.
• Inbenta: Enterprise conversational AI platform providing virtual agents for customer and employee support with multilingual NLP. Inbenta's employee support offering overlaps with Workativ's automation of repetitive IT and HR inquiries.
• Amelia (SoundHound for Service): Enterprise conversational AI agent platform offering IT service desk and HR automation. Amelia's agentic AI capabilities compete with Workativ for enterprise employee support automation deals, particularly in regulated industries.

Broad incumbents

• Microsoft Copilot for Service: Broad incumbent bundling generative AI assistants natively across Microsoft 365, Teams, and the Power Platform. Copilot offers overlapping agent and workflow capabilities that compete with Workativ, particularly inside Microsoft-centric enterprises.
• ServiceNow Now Assist: Broad incumbent embedding generative AI agents inside the ServiceNow platform—the very ITSM system Workativ integrates against. Now Assist can deliver native IT/HR support automation, threatening Workativ's positioning as a third-party AI layer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/workativ
• YouTubeyoutube.com/channel/UCDNRPFuv8tI7XDm117XV9eg
• Facebookfacebook.com/workativ
• LinkedInlinkedin.com/company/workativ-com

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Workativ AI