Cobrowse.io
Cobrowse.io provides enterprise co-browsing and visual intelligence software that lets human and AI agents see and guide customer screens in real time across web, iOS, and Android, sold via subscription to regulated enterprises in financial services, healthcare, retail, and telecom.
- Company typePrivate
- Founded2018
- HeadquartersWellesley, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Cobrowse.io does
Cobrowse.io is a private visual intelligence technology company founded in 2018 and headquartered in Wellesley, Massachusetts, that provides enterprise co-browsing software for human and AI agents in customer support workflows. The company's core platform enables real-time, collaborative browsing between an agent and a customer across web browsers, native iOS apps, native Android apps, hybrid mobile applications, and third-party or offline content, with a privacy-by-default architecture that auto-redacts sensitive fields (PII, PINs, financial data) to meet HIPAA, GDPR, ISO 27001, and SOC 2 Type II requirements. The product suite extends beyond the core co-browsing engine to include session initiation methods (1-Click, 6-digit code, SMS/email link, push notification), full session replay and audit trails, a Data API for reporting integration, and — as of December 2025 — an AI Virtual Agent module that gives AI agents real-time screen visibility and collaborative visual tools (drawing, annotations, pointers). Deployment options include a multi-tenant cloud offering with 99.99% uptime SLA and a self-hosted model on customer infrastructure such as Microsoft Azure.
The company operates a sales-led, enterprise-focused go-to-market motion with a direct field sales team, Contact-Sales gated pricing, and channel-driven distribution through native integrations and marketplace listings with major CCaaS/CRM platforms including Salesforce, Zendesk, Intercom, Talkdesk, Genesys (AppFoundry), and Freshworks. Named enterprise customers span financial services (Klarna, Quicken, Discovery Bank, Aion Bank, Prudential), healthcare and HR (ShiftMed, AMN Healthcare), retail and POS (Lightspeed, Avery Dennison), telecom (Lenskart), and IT services (CDC Informatique). The revenue model is recurring subscription licensing priced in tiered, usage-based enterprise agreements with annual billing cadence, custom-quoted to large organizations rather than transparently listed. The company has 11–50 employees, is organized as a Delaware LLC, and has no disclosed institutional funding, suggesting a bootstrapped or founder-financed operating profile.
Cobrowse.io firmographics
Firmographics- Name
- Cobrowse.io
- Legal name
- Cobrowse.io LLC
- Website
- https://cobrowse.io
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cobrowse.io provides enterprise co-browsing and visual intelligence software that lets human and AI agents see and guide customer screens in real time across web, iOS, and Android, sold via subscription to regulated enterprises in financial services, healthcare, retail, and telecom.
- Ownership category
- akta.pro rank
Cobrowse.io industry classification
Industry- Product category
- Customer Engagement Software / Co-browsing Platform
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- WebRTC & In-Browser Voice/Video (HDAIAHAH)
- akta.pro secondary industry
- Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)
Keywords
Where Cobrowse.io is headquartered
LocationHeadquarters
- HQ city
- Wellesley
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Cobrowse.io business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Licensing: Cloud-based subscription licensing model with tiered plans based on usage volume and features. Enterprise agreements include SLA guarantees of 99.99% uptime.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise - Custom pricing for large organizations |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Cobrowse.io product offering
Product offeringCore offering
Cobrowse.io provides an enterprise co-browsing platform that enables human and AI support agents to collaboratively browse and navigate web, iOS, and Android digital channels with customers in real time. The platform includes privacy-first redaction controls, mobile and universal co-browsing capabilities, self-hosted deployment options, and session replay. It integrates natively with leading CX/CCaaS platforms such as Salesforce, Zendesk, Intercom, Talkdesk, and Genesys.
Product overview
Cobrowse.io is a visual intelligence technology provider offering a unified enterprise co-browsing platform. The core product enables human and AI agents to collaboratively browse and navigate digital channels with customers in real-time. The platform is modular, combining the core Cobrowse platform with add-on AI capabilities (AI Virtual Agent), security features (Private by Default), deployment options (Self-Hosted), and specialized features (Session Replay, Session Initiation, Mobile Co-browse, Universal Co-browsing). The architecture supports both cloud and self-hosted deployments with native integrations into major CRM and CCaaS platforms.
Differentiator
Problem solved
Functional benefit
Products and services
- Cobrowse Core Platform Enterprise co-browsing platform that enables human and AI agents to collaboratively browse and navigate digital channels with customers in real time across web, iOS, and Android with secure, privacy-first design.
- AI Virtual Agent Extension of co-browsing capabilities to AI agents, enabling them to see, guide, and resolve customer issues with real-time visibility and collaborative tools (drawing, annotations, pointers) while maintaining enterprise security.
- Mobile Co-browse Co-browsing capability for mobile apps and mobile web browsers, supporting native iOS and Android applications as well as hybrid applications built with frameworks like Cordova/React. Includes annotation, remote control, and data redaction on mobile.
- Universal Co-browsing Co-browsing capability allowing support agents to follow customers across their entire digital landscape, including websites, mobile apps, and third-party content including online and offline assets.
- Self-Hosted Deployments Enterprise deployment option allowing organizations to self-host Cobrowse on their own infrastructure (e.g., Microsoft Azure) for enhanced data security, compliance, and control.
- Session Replay Records a complete audit trail of every action taken by user and agent during co-browsing sessions. Provides tamper-proof records for compliance monitoring, quality assurance, dispute resolution, and agent training, including full event capture and optional video replay.
Quantifiable outcome
- 26% decrease in handle time
- +7 more outcomes
Companies that use Cobrowse.io
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles4 records
Cobrowse.io technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability3 records
Feature7 records
Cobrowse.io partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and supporting.
- GenesyscoreCobrowse for Genesys Cloud CX and Genesys Engage. Cobrowse is the most complete collaborative browsing solution available for Genesys, available in the Genesys AppFoundry marketplace. Enhances omnichannel platform with real-time visual guidance for customer and employee experience.
- SalesforcecoreNative integration with Salesforce CRM platform. Enables seamless co-browsing within Salesforce agent workflows.
- ZendeskcoreNative integration with Zendesk. Cobrowse lives inside Zendesk tools with no extra tabs or workflow disruption.
- IntercomcoreNative integration with Intercom. Built directly into Intercom interface for seamless support workflows.
- TalkdeskcoreNative integration with Talkdesk CCaaS platform. Enables visual support capabilities within Talkdesk contact center environment.
- Microsoft AzuresupportingSelf-hosted deployment option on Microsoft Azure. Discovery Bank case study demonstrates successful Azure deployment for enterprise customers requiring on-premise or private cloud solutions.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
Cobrowse.io competitors and assessment
Company assessmentDirect peers
- Glance Networks: Glance Networks is a direct co-browsing and screen-sharing competitor focused on customer engagement and contact center use cases. Highly comparable to Cobrowse in target buyer (CX/contact center operators), product (real-time visual co-browsing), and enterprise sales motion.
- Surfly: Surfly offers co-browsing technology for sales and support workflows with web-based screen sharing and form-filling. Directly comparable to Cobrowse on universal web co-browsing, financial services use cases, and integration with CRM/CCaaS platforms.
- Upscope: Upscope is a co-browsing platform purpose-built for customer support teams, offering screen sharing and remote assistance within support tools. Directly competes with Cobrowse in the same niche of support-focused co-browsing with similar target buyers (support leaders at SaaS and financial services firms).
- CrankWheel: CrankWheel provides instant screen sharing and co-browsing for sales and support, with integrations into CRMs and helpdesks. Comparable to Cobrowse on cross-platform screen sharing, lightweight integrations, and sales-led GTM to mid-market and enterprise support teams.
Broad incumbents
- TeamViewer: TeamViewer is a broad incumbent in remote support, screen sharing, and remote access, with enterprise support and contact center adjacencies. Comparable as a remote-visual-support incumbent but covers a much wider portfolio than Cobrowse's niche co-browsing focus.
- LogMeIn Rescue: LogMeIn Rescue is an established remote support and screen-sharing product used by enterprises and MSPs. Comparable as a remote visual support incumbent, though it specializes more in attended/IT support use cases than Cobrowse's customer-experience co-browsing.
- Genesys: Genesys is a leading CCaaS platform and a key Cobrowse integration/distribution partner via AppFoundry. Comparable as the platform that both competes with and distributes Cobrowse, and could in theory bundle co-browsing natively into its omnichannel suite.
- Zendesk: Zendesk is a leading customer service and support platform and a Cobrowse integration partner. Comparable as a core CX platform where Cobrowse is embedded, but with a much broader product portfolio that could expand to include native co-browsing.
Emerging players
- Demodesk: Demodesk provides co-browsing and demo automation for sales teams, with overlap in cross-platform screen sharing and CRM integrations. Comparable as an emerging player with overlap in visual collaboration for revenue teams but oriented toward sales demos rather than support.
Regional players
- Five9: Five9 is a major cloud contact center vendor whose customers often integrate co-browsing and screen-sharing tools. Comparable as a CCaaS incumbent where Cobrowse-style visual support is a common integration request, though Five9 does not bundle a first-party co-browse product at parity.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Cobrowse.io social profiles
Digital presenceCobrowse.io compliance and trust
Trust signalCompliance4 records
Cobrowse.io financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cobrowse.io leadership team
Management profileNumber of profiles
Profiles2 records
Cobrowse.io funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cobrowse.io M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cobrowse.io
What does Cobrowse.io do?
Cobrowse.io provides an enterprise co-browsing platform that enables human and AI support agents to collaboratively browse and navigate web, iOS, and Android digital channels with customers in real time. The platform includes privacy-first redaction controls, mobile and universal co-browsing capabilities, self-hosted deployment options, and session replay. It integrates natively with leading CX/CCaaS platforms such as Salesforce, Zendesk, Intercom, Talkdesk, and Genesys.
Is Cobrowse.io a public or private company?
Cobrowse.io is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cobrowse.io founded?
Cobrowse.io was founded in 2018. It employs 11 to 50 people.
Where is Cobrowse.io based?
Cobrowse.io is headquartered in Wellesley, United States, in the North America region.
How does Cobrowse.io make money?
One revenue line is on record: subscription Licensing.
Who are Cobrowse.io's main competitors?
Direct peers on record are Glance Networks, Surfly, Upscope and CrankWheel. Broad incumbents are TeamViewer, LogMeIn Rescue, Genesys and Zendesk. Demodesk is listed as an emerging player. Five9 is listed as a regional player.
Does Cobrowse.io have an API?
Yes. Cobrowse provides a Data API for automatically synchronizing detailed session data with existing reporting tools. The platform offers SDKs for iOS and Android with small size and minimal bandwidth requirements for hybrid mobile applications. Custom Agent Embeds and Platform Integrations are available through documentation. Developer documentation is at docs.cobrowse.io.
What industry is Cobrowse.io in?
Cobrowse.io's product category is Customer Engagement Software / Co-browsing Platform. Its primary akta.pro industry code is HDAIAHAH, WebRTC & In-Browser Voice/Video, with a secondary code of HDABAAAD, Managed Application Platforms (App PaaS & Runtime Services). Its NAICS code is 5132 and its SIC code is 7372.