What Glance does

Glance Networks, Inc. (operating as Glance CX) is a private enterprise SaaS company founded in 2001 and headquartered in Wakefield, Massachusetts, with 51-100 employees. The company provides a guided customer experience platform that enables real-time visual collaboration between agents and customers across digital channels. The core product portfolio includes Glance Cobrowse (browser-based screen sharing), Glance Screen Share, Glance Agent Video, Mobile Solutions, and Mobile Camera Share, with native mobile SDKs for iOS and Android and a Universal Connector for custom integrations. The architecture uses WebSocket connections, TLS encryption in transit, SAML 2.0 SSO, dynamic field masking for PII protection, and a privacy-by-design model that retains only session metadata rather than session content.

Glance operates an enterprise SaaS business model with quote-based annual and monthly subscription contracts (including Glance Lite and Professional tiers) plus professional services revenue. The go-to-market is direct enterprise field sales, with distribution through the Salesforce AppExchange and Genesys Marketplace as flagship channels. The platform integrates natively with Salesforce (Lightning, Digital Experiences, MIAW), Genesys Cloud CX, and major CCaaS platforms including Amazon Connect, Microsoft Dynamics, Five9, and Twilio Flex. The company holds SOC 2 Type 2, ISO 27001, PCI-DSS, GDPR, and CCPA certifications, making it procurement-eligible for regulated financial services and healthcare buyers. Named enterprise customers include Intuit (TurboTax), Constant Contact, ADP, Expedia, Kaiser Permanente, Humana, Aetna, Ameriprise, Axos Bank, BCU, Docutech, MINDBODY, ConstructConnect, and Gusto, with documented use cases spanning financial services, insurance, SaaS, healthcare, retail, tax preparation, and SLED verticals.

Name

Glance

Legal name

Glance Networks, Inc.

Website

https://glance.cx

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Short description

Glance is a private enterprise SaaS company founded in 2001 that provides a guided customer experience platform combining cobrowsing, screen sharing, mobile camera sharing, and agent video for Fortune 500 customers in financial services, healthcare, insurance, SaaS, and retail.

Ownership category

akta.pro rank

Product category

Visual Engagement and Cobrowsing Software

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

Keywords

• Cobrowsing software
• Visual engagement platform
• Guided customer experience
• Screen sharing software
• Agent video streaming

Headquarters

HQ city

Wakefield

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription (Cobrowse & Screen Share): Core revenue stream from annual or monthly subscriptions for cobrowse, screen share, and visual engagement platform access. Customers subscribe to the Glance Guided CX platform and pay based on seat count or session volume. The Terms of Use reference 'Subscription Period' and automatic renewal, indicating a recurring subscription model.
2. Professional Services: Implementation, training, and custom integration services. The Solutions section references 'Professional Services' with 'Custom-tailored solutions', suggesting additional revenue from professional services engagements.
3. Enterprise Licensing: Enterprise customers enter into subscription contracts with specific terms, with monthly or annual billing cycles. Credit card billing for smaller accounts and purchase order billing for qualified enterprise customers. Premium support and onboarding may be included in enterprise tiers.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Glance provides a Guided Customer Experience (CX) platform that combines cobrowsing, screen sharing, agent video, and mobile camera sharing to enable real-time human guidance during digital customer interactions. The platform allows enterprise agents to see what customers see in their browsers and mobile devices, supporting use cases in customer support, sales advisory, and onboarding across web, mobile, and native app environments. It integrates natively with Salesforce, Genesys Cloud CX, and other contact center platforms via SDKs and APIs.

Product overview

Glance is a Guided CX (Customer Experience) platform providing real human guidance for digital interactions. The core platform, Glance Guided CX, combines multiple products including Glance Cobrowse (browser screen sharing), Glance Screen Share (desktop screen sharing), Glance Agent Video (face-to-face video streaming), Mobile Solutions, and Mobile Camera Share. These products work together to enable enterprises to provide instant, personal customer support and sales guidance directly within websites, apps, and digital environments. The platform integrates natively with Salesforce, Genesys Cloud CX, and major contact center platforms (Amazon Connect, Microsoft Dynamics, Five9, Twilio Flex), and offers native mobile SDKs for iOS and Android, plus web APIs for custom integrations. Solutions include Guided Support, Guided Sales & Advisory, and Guided Onboarding, with Professional Services for custom enterprise implementations.

Differentiator

Problem solved

Functional benefit

Products and services

• Glance Cobrowse Core cobrowsing technology that enables agents to see what customers see in their browsers, allowing real-time visual guidance and navigation assistance during support, sales, or onboarding sessions. Supports websites, portals, and authenticated sites with one-click session initiation.
• Glance Screen Share Desktop screen sharing solution allowing agents to share their own screens, windows, or browser tabs with customers, or allow customers to share their screens with agents. Supports application-specific sharing with TLS or HTTPS fallback reconnects.
• Guided CX Platform Glance's overarching customer experience platform combining Cobrowse, Screen Share, Agent Video, and Mobile Solutions to enable real human guidance in digital environments. Positioned as the industry-leading human CX platform.
• Mobile Solutions Mobile web and app collaboration capabilities including in-app screen sharing, mobile browser support, and device camera sharing for on-the-go assistance. Targets enterprises needing visual engagement on customer mobile devices.
• Mobile Camera Share Feature allowing agents to view customer's mobile device camera in real-time via SMS invitation. Customers tap a link to instantly share live video without downloading an app. Supports iOS Safari and Android Chrome browsers.
• Guided Support Customer support solution enabling instant personal connection between support agents and customers through cobrowse and screen share for faster issue resolution. Reduces average handle time and improves first call resolution.
• Guided Sales & Advisory

Quantifiable outcome

• Measurably higher First Call Resolution (FCR)
• +5 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability4 records

Feature10 records

Partnerships

Eleven partnerships are on record, tiered core infrastructure, flagship integration, core integration, integration partner and customer & reference.

• Amazon Web Services (AWS)core infrastructureTechnology or IntegrationAWS is the Sub-processor engaged in Processing Customer Data for the performance of Glance services. AWS provides cloud computing infrastructure for building, deploying, and managing applications through a global network of data centers. Customer consent is provided for AWS as a sub-processor in the Data Processing Addendum.
• Salesforceflagship integrationTechnology or IntegrationDeep native integration with Salesforce allowing agents to launch Glance sessions directly from Salesforce records. Includes support for Salesforce Classic, Lightning Experience, Digital Experiences (Communities), and Messaging In-App Web (MIAW). Automatic KPI capture and session data sync. Package available on Salesforce AppExchange.
• Genesys Cloud CXcore integrationTechnology or IntegrationGlance is available through Genesys Marketplace and integrates with Genesys Cloud CX contact center platform. Agents can launch visual engagement sessions directly from Genesys agent interfaces.
• Microsoft Dynamicsintegration partnerTechnology or IntegrationGlance provides sample integration with Microsoft Dynamics agent desktop platforms, enabling visual engagement capabilities within Dynamics workflows.
• Five9integration partnerTechnology or Integration
• Twilio Flexintegration partnerTechnology or IntegrationGlance provides sample integration with Twilio Flex cloud contact center platform, enabling visual engagement capabilities within Flex agent interfaces.
• Amazon Connectintegration partnerTechnology or IntegrationGlance provides sample integration with Amazon Connect cloud contact center platform, enabling visual engagement capabilities within Amazon Connect agent workflows.
• Intuitcustomer & referenceTechnology or IntegrationIntuit is a major customer of Glance, using Glance Cobrowse, Screen Share, Mobile App Sharing, and Agent Video for TurboTax customer support. Intuit represents a flagship customer reference and use case demonstration for enterprise sales.
• Stripecore infrastructureTechnology or IntegrationStripe is Glance's payment service provider for processing credit card transactions. Glance and Stripe are PCI-DSS certified. Glance never stores sensitive payment card data.
• Twiliocore infrastructureTechnology or IntegrationTwilio provides SMS functionality for Glance's Mobile Camera Share feature, enabling agents to send SMS invitations to customers for mobile camera sharing sessions. Glance does not retain customer phone numbers.
• SAML 2.0 Identity Providerscore integrationTechnology or IntegrationGlance supports SAML 2.0 SSO mechanisms for enterprise identity integration, enabling Single Sign-On into the Glance platform and sessions from enterprise identity providers.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• NICE Ltd. Enterprise CCaaS and customer engagement analytics vendor with visual engagement capabilities within its broader CXone platform. Competes with Glance for large enterprise customer experience modernization deals.
• Talkdesk: Cloud contact center provider expanding into digital and visual engagement channels. Competes with Glance in enterprise CX modernization, particularly where customers are consolidating vendors onto a single CCaaS platform.
• Genesys: A leading CCaaS platform that offers visual engagement and cobrowse capabilities as part of its broader Genesys Cloud CX suite. Glance is a native integration partner on the Genesys Marketplace, but Genesys's bundled offering directly competes for enterprise CX spend.
• Cisco (Webex Contact Center): Cisco's Webex Contact Center portfolio includes cobrowse and visual engagement features as part of its broader collaboration and customer experience suite, competing with Glance for enterprise CX technology budgets.
• Five9: Major cloud contact center provider that has been expanding visual engagement and digital channel capabilities. Glance provides a sample integration into Five9 agent desktops, positioning both as complementary and competitive depending on the customer's bundling preference.
• Zendesk: Large customer service and engagement platform that has added messaging, voice, and visual engagement features. Competes for the same enterprise customer support technology budgets with a much broader product suite.

Direct peers

• LivePerson: Digital customer conversation platform that has added cobrowse and visual engagement to its messaging-centric offering. Targets similar enterprise digital CX use cases, including sales, support, and care journeys.
• Surfly: A direct cobrowsing and visual engagement platform competing in the same product category as Glance, serving enterprise customer support and onboarding use cases with similar browser-based and video collaboration capabilities.
• Tiled (formerly Vibe): Visual engagement and micro-app platform that provides cobrowse, screen share, and interactive content layers for customer journeys. Overlaps with Glance in guided support and sales use cases for mid-market and enterprise.

Emerging players

• UJET: Mobile-first CCaaS platform with native cobrowse and visual engagement capabilities designed for smartphone-centric customer support. Competes for the same digital-first enterprise customers but emphasizes mobile-first workflows.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Glance