What TuoTempo does

TuoTempo is an Italian-headquartered SaaS provider of CRM and patient engagement software for healthcare facilities, founded in 2006 in Bologna and operating since 2019 as a subsidiary of the Docplanner Group. The company serves private hospitals, multi-specialty outpatient clinics, diagnostic centers, and health insurance companies across more than fifteen countries including Italy, Spain, Brazil, Mexico, Colombia, Poland, Turkey, Germany, Belgium, and the Netherlands. Its core product is a modular cloud-based platform that consolidates the full patient journey: online booking and payments, multi-channel automated communications (SMS, email, WhatsApp, push), AI-powered voice and WhatsApp virtual assistants, telemedicine (Videoconsulto), insurance claim lifecycle management (Claim Hub), patient satisfaction and clinical outcome surveys, a white-label mobile app, and lead management (LeadFlow). The platform is built on AWS infrastructure and integrates with over 500 healthcare software systems spanning HIS, PMS, ERP, RIS, LIS, and PACS categories, with named customers including IEO, Humanitas, Ospedale San Raffaele, GVM, Multimedica, Auxologico, KOS, Santagostino, and ICS Maugeri.

Revenue is generated through annual SaaS subscriptions with module-based pricing, sold via direct enterprise field sales with a consultative motion supported by demo-based qualification. Pricing is quote-based and tailored to facility size, segment, and selected modules, with no publicly disclosed pricing tiers. The company positions itself as the most widely used CRM by Italian private hospitals and holds ISO 9001, ISO/IEC 27001, ISO 27017, and ISO 27018 certifications along with GDPR compliance, supported by an in-house integration team with more than 20 years of healthcare software experience. Distribution combines direct enterprise sales, integration-partner channels (SAP Healthcare, Dedalus, Engineering, Qmatic), an API acting as a consolidation hub, and cross-promotion through the Docplanner-owned MioDottore patient marketplace.

Name

TuoTempo

Legal name

TuoTempo SRL

Website

https://tuotempo.it

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

TuoTempo is a healthcare-focused SaaS CRM platform serving hospitals, clinics, diagnostic centers, and health insurers with online booking, multi-channel patient communications, AI-powered insurance claims, telemedicine, and patient satisfaction modules, integrated with over 500 hospital software systems across fifteen-plus countries as a subsidiary of the Docplanner Group.

Ownership category

akta.pro rank

Product category

Healthcare CRM Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO)

akta.pro secondary industries

EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• Healthcare CRM software
• Patient engagement platform
• Hospital management integration
• Medical appointment booking
• Telemedicine solutions

Headquarters

HQ city

Bologna

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. SaaS Subscription - Healthcare CRM Platform: TuoTempo operates as a Software as a Service (SaaS) provider offering modular CRM solutions to healthcare facilities. The subscription model provides access to various modules including booking, payments, communications, and insurance claim management. Pricing is quote-based, tailored to facility size and selected modules.
2. Module-based Add-ons: Additional revenue from optional modules such as Voice Assistant AI, WhatsApp Assistant, Claim Hub, Videoconsulto, and LeadFlow that healthcare facilities can add to their core subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

TuoTempo is a cloud-based modular healthcare CRM SaaS platform that manages the entire patient journey for healthcare facilities (hospitals, medical clinics, diagnostic centers, and health insurance companies). The core offering covers online booking and payment, AI-powered patient interactions via Voice Assistant and WhatsApp Virtual Assistant, automated multi-channel messaging and reminders, telemedicine video consultations, patient satisfaction and clinical outcome surveys, online document sharing, white-label mobile apps, AI-powered insurance claim management, marketing campaigns, and lead management — all integrated with existing hospital software systems (HIS, PMS, ERP, RIS, LIS, PACS) through a powerful API with 500+ active integrations.

Product overview

TuoTempo is a modular cloud-based SaaS CRM platform designed for healthcare facilities (hospitals, clinics, diagnostic centers, and health insurance companies) that manages the entire patient journey. The core TuoTempo CRM platform is supplemented by integrated modules including: Prenotazione e Pagamento online for online booking and payments; Voice Assistant AI and WhatsApp Virtual Assistant for AI-powered autonomous patient interactions; Promemoria e Messaggi Automatizzati for automated communications; Soddisfazione e Outcome Clinico for patient satisfaction surveys; Claim Hub for AI-powered insurance claims management; Documenti Online for document sharing; App Mobile for white-label mobile apps; Videoconsulto for telemedicine; Chat WhatsApp for live chat; Campagne di Comunicazione for marketing campaigns; and LeadFlow for lead management. All modules are designed to work together within a unified platform integrated with existing hospital software systems.

Differentiator

Problem solved

Functional benefit

Brands

• ClaimHub: Insurance claim management platform that bridges clinics and insurance companies, featuring AI-powered document analysis and automated verification.
• LeadFlow
• TuoTempo CRM

Products and services

• TuoTempo CRM A modular cloud-based integrated CRM platform that manages the entire patient journey from initial awareness through payments and medical follow-ups, including online booking, automated communications, and patient satisfaction surveys. Built for hospitals, medical clinics, diagnostic centers, and health insurance companies.
• Prenotazione e Pagamento online Online booking and payment module enabling patients to book and pay for medical appointments 24/7 through web and mobile channels; for healthcare facilities seeking digital self-service.
• Voice Assistant AI AI-powered voice assistant that handles appointment booking, rescheduling, and cancellation through automated voice interactions 24/7 using conversational AI and IVR; for healthcare facilities aiming to reduce call center load.
• WhatsApp Virtual Assistant WhatsApp-based AI virtual assistant enabling autonomous patient booking, appointment management, and FAQ responses through conversational AI on the WhatsApp platform.
• Claim Hub AI-powered insurance claims management system that extracts data from documents, automates verification, sends documentation, and monitors reimbursement status; for clinics and health insurance companies.
• Videoconsulto Telemedicine video consultation module enabling specialist consultations without geographic limitations, accessible from mobile and desktop without installation; includes consultation recording and secure document sharing.
• Soddisfazione e Outcome Clinico Patient satisfaction and clinical outcome measurement module with dynamic questionnaires, NPS surveys, and online review management across multiple channels.
• Promemoria e Messaggi Automatizzati Automated messaging service for sending appointment reminders, notifications, and preparation instructions via SMS, email, WhatsApp, and push notifications, with autonomous patient rescheduling capabilities; reduces no-show rates by over 50%.
• App Mobile White-label mobile application branded for each healthcare facility, available on iOS and Android, providing patient access to services including booking and notifications.
• Documenti Online Online document management module enabling patients to download and upload medical reports, diagnostic images, and invoices 24/7.
• LeadFlow Lead management module for capturing and managing potential patients from social campaigns and portal booking requests, with conversion tracking; for healthcare facility marketing teams.
• Chat WhatsApp Live WhatsApp chat module enabling real-time operator-patient communication with document sharing and desktop notifications.
• Campagne di Comunicazione Marketing communication campaigns module with customizable templates, patient segmentation, and multi-channel delivery via SMS, email, and push notifications; for healthcare facility marketing teams.

Quantifiable outcome

• Reduces patient no-show rates by over 50%
• +6 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration43 records

AI capability9 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core.

• SAP HealthcarecoreTechnology or IntegrationSAP Healthcare integration enabling TuoTempo to connect with SAP-based hospital management systems for seamless data synchronization.
• DedaluscoreTechnology or IntegrationIntegration with Dedalus healthcare management software systems widely used in Italian hospitals.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS is the cloud infrastructure provider. TuoTempo is an Official AWS Partner with annual Well Architected Review and Foundational Technical Review certifications.
• Docplanner GroupcoreStrategic or Co-development PartnerTuoTempo joined Docplanner Group in 2019, gaining access to MioDottore marketplace and cross-promotional opportunities across the Docplanner ecosystem of healthcare digital platforms.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Doctolib: European leader in online doctor booking, patient appointment management, and telemedicine. Directly comparable to TuoTempo on patient engagement, online booking, automated reminders, and teleconsultation modules for healthcare providers across Europe.
• Solutionreach: Patient engagement and CRM platform for medical and dental practices, offering automated reminders, surveys, two-way texting, and online scheduling. Closely comparable to TuoTempo's modular patient CRM/value proposition focused on hospitals and clinics.
• Zocdoc: Online patient booking marketplace and patient engagement platform serving US provider groups. Comparable to TuoTempo's core online booking, reminders, and digital patient communication modules in target market and product design.

Broad incumbents

• Dedalus Group: Major European healthcare IT vendor supplying HIS and clinical software to hospitals (including extensive Italian hospital footprint). A listed integration partner of TuoTempo and a competing suite provider across HIS, CRM-adjacent, and patient engagement layers.
• Oracle Health (Cerner): Global EHR and healthcare IT incumbent with patient portal, scheduling, and population health capabilities. Competes at the broader hospital IT suite layer and could displace or bundle around TuoTempo's module-level functionality.
• CompuGroup Medical: One of the largest European healthcare software vendors, with HIS, practice management, and patient-facing solutions. Overlaps with TuoTempo in the hospital/physician practice CRM and patient engagement space across multiple European geographies.
• Salesforce Health Cloud: Healthcare CRM built on the Salesforce platform, offering patient engagement, provider relationship management, and care coordination. Competes as a horizontally scalable CRM alternative for larger provider organizations.
• Epic Systems: Dominant US-headquartered EHR vendor (EpicCare) increasingly expanding into European hospital markets. Competes with TuoTempo as a broad-suite alternative for large hospital systems and influences buyer expectations on integration depth.

Emerging players

• Doctoralia (Docplanner): Sibling Docplanner-owned patient marketplace and booking platform. Operates in an adjacent patient-acquisition layer that overlaps with TuoTempo's LeadFlow and online booking modules and shares distribution infrastructure via the Docplanner ecosystem.
• Klara: Patient engagement and communication platform for medical practices offering secure messaging, reminders, and telehealth workflows. Comparable to TuoTempo's messaging, WhatsApp assistant, and telemedicine modules for ambulatory providers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tuotempo
• LinkedInlinkedin.com/company/226982
• Facebookfacebook.com/tuotempo-30446656784

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TuoTempo