What Interact Software does

Interact Software is a private SaaS provider of End-User Experience Management (EUEM) and Digital Experience Management (DEM) software, headquartered in Manchester, United Kingdom, with a French legal entity (InterAct Software, SIRET 80482008200019) registered in Wissous and additional offices in Vallauris and a research and development center in Toulon. Founded in 2004 and operating for over 20 years, the company serves large enterprise organizations across banking, insurance, public sector, energy, defense, and automotive with a workstation-centric platform that collects more than 800 indicators from an intelligent agent deployed on employee endpoints.

The core product is the Interact EUEM platform, organized into six modules (Asset Management, Supervision, User Support, Transformation-Adoption, Security and Compliance, and Business Support) plus the IA Analytics add-on for predictive analytics. The platform's key technical differentiator is its patented 'Working Focus' technology, which measures actual application usage by tracking keyboard and mouse activity to distinguish active use from background applications. The solution integrates with enterprise ecosystems including ServiceNow, Microsoft SCCM, Flexera SAM, Power BI, SIEM/SOC platforms, data lakes, and, following the 2023 acquisition of Sideways 6, Microsoft Teams, Workplace from Meta, and Slack. The platform is GDPR-compliant and holds an EcoVadis sustainability badge.

Interact Software operates a direct enterprise field sales motion targeting IT (CIO, DSI, CISO), HR (HRD), and business unit buyers with quote-based annual subscription pricing. Over 60% of revenue comes from the United States despite European roots, and over 1,000,000 workstations have been instrumented with the agent across more than 20 named enterprise customers including BNP Paribas, BPCE, AXA, EDF, Thales, CHU Lille, France Travail, and Nissan. In December 2025, Castik Capital acquired a majority stake with Barings providing debt financing and Houlihan Lokey advising the buyer. In May 2026, the company completed a brand evolution and launched AI-powered features including an Action Agent for content moderation and Workday workflow expansion, while being recognized as a Strong Performer in The Forrester Wave: Intranet Platforms Q1 2026.

Name

Interact Software

Legal name

InterAct Software

Website

https://interact-software.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Interact Software is a private EUEM/DEM SaaS provider that monitors over 1,000,000 workstations at large enterprises using a patented 'Working Focus' agent, serving banking, insurance, public sector, energy, and defense customers including BNP Paribas, AXA, EDF, and Thales under Castik Capital ownership.

Ownership category

akta.pro rank

Product category

End-User Experience Management (EUEM) Software

NAICS

Software Publishers (513210), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

akta.pro secondary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• End-user experience management
• Digital experience monitoring
• Workstation performance monitoring
• IT asset management software
• Enterprise employee experience

Headquarters

HQ city

Wissous

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise SaaS Subscription: Software-as-a-Service subscription model for EUEM/DEM solution targeting large organizations. The company has invested over 20 years in developing the solution, positioning it as a long-term enterprise platform with recurring subscription revenue from annual contracts.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Interact Software sells a B2B End-User Experience Management (EUEM) / Digital Experience Management (DEM) SaaS platform that deploys an intelligent agent on employee workstations to collect more than 800 indicators covering application availability, performance, usage, security posture, and hardware/software configuration. The platform is delivered through six functional modules (Asset Management, Supervision, User Support, Transformation-Adoption, Security and Compliance, Business Support) plus an IA Analytics add-on, and integrates with ServiceNow, SCCM, Flexera, SIEM/SOC and data lakes. It is sold to large enterprises on annual subscription contracts with quote-based pricing following a direct enterprise field-sales motion.

Product overview

Interact Software offers a unified End-User Experience Management (EUEM) platform, also known as Digital Experience Management (DEM), designed for large organizations. The core Interact EUEM solution collects over 800 indicators and metrics from workstations using a patented intelligent agent technology. The platform comprises six integrated modules: Asset Management, Supervision, User Support, Transformation-Adoption, Security and Compliance, and Business Support. The IA Analytics add-on provides integrated Business Intelligence with machine learning-powered predictive analytics. The solution integrates with enterprise systems including ServiceNow, SCCM, Flexera, and SIEM/SOC tools. A developer SDK enables custom data injection from applications. Services include Support, Accompaniment, and Advisory offerings. The company acquired Sideways 6 in 2023 to enhance employee engagement capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Interact EUEM (End-User Experience Management) Core End-User Experience Management / Digital Experience Management SaaS platform that collects more than 800 indicators from employee workstations via an intelligent agent to provide real-time visibility into application performance, availability, usage and user experience. Sold as an enterprise subscription to large organizations' IT departments (CIO/DSI/CISO).
• Asset Management Module Module for managing IT hardware and software assets across the workstation fleet. Enables optimization of equipment lifecycle based on actual usage, detection of unused software, and identification of non-compliant installations, for CIO/IT asset management teams.
• Supervision Module Real-time monitoring console displaying application performance, availability, and usage metrics. Provides trend indicators and user experience-based KPIs including workstation startup times and messaging service status, for IT operations and production teams.
• User Support Module Module that enables end-to-end user experience measurement using patented Working Focus technology. Reduces support costs through predictive diagnostics and automated remediation actions triggered on workstations, for IT service desk and user support teams.
• Transformation-Adoption Module Module for measuring digital transformation and adoption of new tools and configurations. Uses the 'Working Focus' methodology to track actual application usage and compare adoption rates between user groups, for CIOs, transformation leads, and HR/change management teams.
• Security and Compliance Module Module that strengthens information system security by analyzing workstation configurations, detecting unauthorized software, monitoring security device status (antivirus, firewall), and integrating with SIEM/SOC tools, for CISO/security operations teams.
• Business Support Module

Quantifiable outcome

• Annual savings of 5% on workstation renewal costs by extending hardware lifespan by at least one year
• +3 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability5 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and standard.

• Sideways 6coreStrategic or Co-development Partner · 20 April 2023Interact Software acquired Sideways 6, an idea management platform, to enhance its employee engagement tools. The acquisition aimed to leverage Sideways 6's real-time data capabilities and integrations with enterprise platforms like Microsoft Teams, Workplace from Meta, and Slack. This strategic acquisition was designed to strengthen Interact's ability to serve enterprise clients globally with enhanced engagement features.
• ServiceNowcoreTechnology or IntegrationIntegration partnership with ServiceNow for ITSM support - enables automatic generation of intervention sheets and feeds the customer CMDB (Configuration Management Database) from Interact's workstation data.
• Microsoft SCCMcoreTechnology or IntegrationIntegration with Microsoft System Center Configuration Manager (SCCM) for component cable distribution and enhanced workstation management capabilities.
• FlexeracoreTechnology or IntegrationIntegration with Flexera for Software Asset Management (SAM) processes - enables detection of installed software, measurement of software usage levels, and optimization of license management.
• Power BIstandardTechnology or IntegrationIntegration with Microsoft Power BI as a business intelligence visualization tool for analyzing and presenting Interact workstation data.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• NinjaOne: Endpoint management platform with growing DEX capabilities covering patch management, remote monitoring, and user experience visibility for IT teams. Comparable buyer (IT leadership) and overlapping feature set, though broader in endpoint management scope.
• ControlUp: DEX platform combining real-time monitoring, application performance analytics, and automated remediation for enterprise endpoints. Comparable in target market (large enterprises with VDI/DaaS environments) and core technology (endpoint agent, EUEM dashboards).
• Nexthink: Direct competitor offering Digital Employee Experience (DEX) monitoring for enterprise workstations. Closest comparable product set: real-time endpoint data collection, application usage analytics, IT cost optimization, and integrated remediation — serving the same CIO/CISO buyer at large enterprises.
• Tanium: Real-time endpoint visibility and security platform used by large enterprises and government agencies for asset management, security compliance, and operational intelligence. Comparable in target buyer (CISO/CIO at large enterprises) and endpoint data collection approach.
• Lakeside Software: Provides SysTrack, a digital experience monitoring platform that collects endpoint telemetry from enterprise workstations for IT performance and user-experience analytics. Direct competition in EUEM/DEM, particularly with IT operations and digital workplace buyers.

Broad incumbents

• Catchpoint: Digital experience observability platform with a stronger emphasis on internet and network performance, but overlapping with DEM for enterprise IT buyers monitoring end-user experience. Comparable in target market though broader in scope.
• Aternity: Digital Experience Management solution (historically associated with Riverbed/Gartner) focused on application performance from the end-user perspective. Directly comparable product category (DEM), now part of a broader APM/observability portfolio.
• Citrix (Cloud Software Group): Major digital workplace platform with endpoint monitoring and user-experience analytics capabilities embedded in its DaaS/virtualization stack. Comparable buyer (enterprise IT) and broader incumbent alternative, particularly for organizations with Citrix infrastructure.
• Datadog: Cloud observability platform that has expanded into Digital Experience Monitoring with its Real User Monitoring and Endpoint Monitoring products. Comparable in serving enterprise IT buyers, though broader portfolio with much larger scale and resources.
• Microsoft Endpoint Analytics: Endpoint analytics module within Microsoft 365 / Intune that provides user experience and productivity insights for enterprise workstations. A broad incumbent alternative that is bundled into the Microsoft ecosystem, posing bundling pressure for Interact.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/interact-software
• Xx.com/interact_france
• Facebookfacebook.com/InterAct-Software-986054394812011

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interact Software