SimplyAsk
SimplyAsk.ai Inc. is a Canadian-headquartered AI automation company offering the Symphona no-code platform—seven integrated modules (Converse, Serve, Flow, Resolve, Test, Migrate, Sell) that combine AI agents, workflow automation, and exception management—sold to telecom, construction, manufacturing, and government enterprises via subscription, usage-based, and consulting services.
- Company typePrivate
- Founded2021
- HeadquartersBurnaby, Canada
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What SimplyAsk does
SimplyAsk.ai Inc., operating under the Symphona brand, is a Canadian-headquartered AI automation company that delivers a no-code operations platform built around seven integrated modules: Converse (AI agents and live support across web, voice, email, and social), Serve (service ticket management), Flow (drag-and-drop workflow automation and RPA), Resolve (exception management), Test (end-to-end AI agent testing), Migrate (data migration), and Sell (ordering and billing). The platform orchestrates multiple third-party foundation models (OpenAI GPT, Meta Llama, Anthropic Claude, Google Gemini) and combines structured (logic-driven) and generative AI agents with built-in guardrails, response validation, and human-in-the-loop capabilities. Symphona is delivered as SaaS with optional Private Cloud and On-Premises deployment, exposing a REST API and supporting integrations via webhooks, email, SFTP, and databases.
The company monetizes the platform through a hybrid pricing model: Boost ($1,000-$1,200/month) and Turbo ($2,500-$3,000/month) tiers with usage-based credits, a custom-priced Enterprise plan, and pay-per-use overage fees. Distribution combines product-led growth (free 7-day trial, self-serve sign-up) with enterprise field sales, consulting-led discovery, and a partner/reseller channel. Beyond the software, SimplyAsk operates a consulting services arm covering operations automation, custom software development, IT staff augmentation, full-cycle data migration, and end-to-end QA, leveraging 10+ years of domain experience across telecom, construction, manufacturing, and government.
SimplyAsk's target verticals are Telecom & Media, Construction, Manufacturing, and Local Government, with named customers including Axtel, Koodo, Fido, Alestra, Sigfusson Northern, Novus, Synch, BCTech, and NPP. The company is privately held, has no disclosed external funding, was recognized in Deloitte's Fast 50 Companies-to-Watch program in 2023 as the #1 AI automation leader, and is actively expanding into adjacent verticals such as Insurance, Marketing, Sales, and Municipal Services (311).
SimplyAsk firmographics
Firmographics- Name
- SimplyAsk
- Legal name
- SimplyAsk.ai Inc.
- Website
- https://simplyask.ai
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- SimplyAsk.ai Inc. is a Canadian-headquartered AI automation company offering the Symphona no-code platform—seven integrated modules (Converse, Serve, Flow, Resolve, Test, Migrate, Sell) that combine AI agents, workflow automation, and exception management—sold to telecom, construction, manufacturing, and government enterprises via subscription, usage-based, and consulting services.
- Ownership category
- akta.pro rank
SimplyAsk industry classification
Industry- Product category
- AI Business Process Automation Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
Keywords
Where SimplyAsk is headquartered
LocationHeadquarters
- HQ city
- Burnaby
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
SimplyAsk business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription - Boost Plan: Entry-level subscription at $1,000/month (month-to-month) or $1,200/month (annual), providing 115,000 credits per month, access to Flow, Converse, Serve, Resolve, 4 platform user seats, and tiered usage limits for process executions, AI tokens, file storage, and outbound communications.
- Subscription - Turbo Plan: Mid-tier subscription at $2,500/month (month-to-month) or $3,000/month (annual), providing 325,000 credits per month, 10 platform user seats, assigned account manager, and higher usage limits.
- Enterprise Subscription: Custom-priced enterprise plan with unlimited users, access to all Symphona products, Enterprise SSO + MFA, priority support, custom SLAs, and deployment options (Symphona Cloud, Private Cloud, or On-Premises).
- Usage-Based Overage: Pay-per-use model for consumption beyond plan limits. Overages priced at $1 per 1,159 credits (Boost) or $1 per 1,301 credits (Turbo).
- Professional Services - Consulting: AI-enhanced enterprise consulting services for strategy, architecture design, application modernization, and process optimization. 10+ years of experience across telecom, construction, government, and manufacturing sectors.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Monthly | Boost - Entry-level for big teams with 115,000 credits/month |
| Hybrid | Monthly | Turbo - Mid-tier for small organizations with 325,000 credits/month |
| Subscription | Multi-year contract | Enterprise - Custom pricing for complex needs with all products included |
| Usage-based | Pay-as-you-go | Usage-Based Overage |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
SimplyAsk product offering
Product offeringCore offering
SimplyAsk develops and sells the Symphona AI Business Efficiency Platform, a no-code AI automation suite with seven integrated products (Converse, Serve, Flow, Resolve, Test, Migrate, Sell) for building AI agents, automating workflows, managing service tickets, handling exceptions, testing, migrating data, and processing orders/billing. The company also sells professional consulting services including operations automation, custom software development, IT staff augmentation, full-cycle data migration, and end-to-end QA. The platform is offered via subscription tiers (Boost, Turbo, Enterprise) with usage-based overage billing, deployed on Cloud, Private Cloud, or On-Premises.
Product overview
SimplyAsk is an AI automation company offering the Symphona AI Business Efficiency Platform—a no-code operations automation platform designed to reduce manual work across enterprise operations. The platform follows a modular architecture consisting of front office products (Converse for AI Agents and Live Support, Serve for Service/Task Management), back office products (Flow for AI Process Automation, Resolve for Exception Management), and specialized products (Test for End-to-End Testing, Migrate for Data Migration, and Sell for Ordering & Billing). Beyond the platform, SimplyAsk provides consulting services including Operations Automation, Custom Software Solutions, IT Staff Augmentation, Full Cycle Data Migration, and E2E Quality Assurance. The platform is built on a usage-based credit model with tiered pricing tiers (Boost, Turbo, Enterprise) and targets industries including Telecom & Media, Construction, Manufacturing, and Local Government.
Differentiator
Problem solved
Functional benefit
Brands
- Converse: AI Agents & Live Support product for automated customer support across multiple channels including website, social media, phones, and emails.
- Serve
- Flow
- Resolve
- Test
- Migrate
- Sell
Products and services
- Symphona Platform Unified no-code AI Business Efficiency Platform providing automation for operations optimization across front office, back office, and specialized business functions. Targets enterprise and mid-market customers across Telecom, Construction, Manufacturing, and Government.
- Converse AI-powered customer communication platform for building AI agents (structured and generative) that automate FAQ resolution across website, social media, phones, and email, with seamless live transfer to human agents and multi-model AI support (OpenAI GPT, Meta Llama, Anthropic Claude, Google Gemini).
- Serve Automated service request and task management system that streamlines service delivery by managing team tasks via Service Tickets with automatic assignment, KPI tracking, and integration for request capture from multiple sources.
- Flow Next-generation workflow automation and RPA platform with drag-and-drop no-code process builder featuring built-in AI steps, application integration, web UI automation, Excel file processing, communication (SMS/email), human-in-the-loop approval, and multiple execution methods (UI, REST API, Converse agents, inbound emails, webhooks).
- Resolve Automated error resolution and exception management platform that centralizes exceptions from Flow processes and enables smart issue resolution with conditional or AI processing rules and multi-user exception handling teams.
- Test End-to-end automated software testing solution for validating AI Agents and automated processes via high-volume brute-force testing to ensure systems behave as expected. Available in the Enterprise plan.
- Migrate Data migration, reconciliation, and synchronization tool for managing complex migration projects across all phases from design through execution and validation. Available in the Enterprise plan.
- Sell Ordering and billing automation module for managing sales processes from quote generation through order fulfillment and payment processing. Available in the Enterprise plan.
- Operations Automation Consulting Professional consulting service delivering automation solutions from identifying high-ROI use cases through design, development, and testing. Provided by a team with 10+ years of experience across telecom, construction, government, and manufacturing sectors.
- Custom Software Solutions Custom software development and implementation services including web applications, cloud transformation, and system implementation support leveraging AI accelerators.
- IT Staff Augmentation Talent embedding service providing access to software engineers, business analysts, QAs, architects, designers, and project managers to augment existing client teams.
- Full Cycle Data Migration Managed migration service expediting complex data migration projects across all phases from design, tooling, and execution through validation, using AI accelerators.
- E2E Quality Assurance End-to-end software testing services that expand QA capabilities with AI-assisted test automation tools to ensure high-quality deliverables.
Quantifiable outcome
- Reduces manual task handling time and operational costs
- +3 more outcomes
Companies that use SimplyAsk
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles3 records
SimplyAsk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability10 records
Feature7 records
SimplyAsk partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- DeloittecoreSimplyAsk was recognized by Deloitte in their Technology Fast 50 Program as a Companies-to-Watch category winner, ranking #1 as AI Automation Leader. This recognition validates SimplyAsk's position as a leading AI automation platform and provides third-party credibility for enterprise sales.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
SimplyAsk competitors and assessment
Company assessmentDirect peers
- Workato: No-code integration and workflow automation platform for enterprise teams. Comparable to Symphona Flow in offering drag-and-drop automation with API connectivity, embedded AI steps, and app integrations.
- Aisera: AI agent and copilot platform for enterprise service desks and operations. Directly comparable to SimplyAsk's Converse AI Agents and Serve ticket management combined into a single enterprise automation suite.
- n8n: Open-source, no-code workflow automation platform with native AI nodes and integrations. Comparable to Symphona Flow as a flexible, business-user automation builder with extensible execution paths.
- Moveworks: Enterprise AI agent platform for IT, HR, and employee support. Highly comparable to Symphona Converse and Flow as a no-code agent and automation builder sold to large enterprises with multi-product expansion.
- Kore.ai: Conversational and generative AI platform for building virtual agents across voice, chat, and digital channels. Closely matches Symphona Converse's multi-channel AI agent capabilities and enterprise deployment model.
Broad incumbents
- Microsoft Power Automate: Microsoft's low-code automation and AI workflow product within the Power Platform and Copilot ecosystem. A broad incumbent that competes with SimplyAsk across AI agents, RPA, and workflow automation via deep Microsoft 365 distribution.
- ServiceNow: Enterprise workflow and IT service management platform with embedded AI agents (Now Assist). Competes with Symphona Serve and Resolve in service ticket and exception management, but as a much larger incumbent platform.
- UiPath: Public RPA leader now expanding into AI agents and process orchestration. A broader incumbent in the same no-code automation category that SimplyAsk competes in, but with much larger scale and platform breadth.
- Automation Anywhere: Established RPA and AI automation platform serving large enterprises. Competes head-to-head with Symphona Flow in process automation, but as a much larger incumbent with deeper enterprise reach.
Emerging players
- Lindy AI: No-code AI agent builder focused on SMB and mid-market automation use cases. Comparable to Symphona Converse and Flow for business-user agent creation, though at a smaller scale and less enterprise-focused.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
SimplyAsk social profiles
Digital presenceSimplyAsk financial estimates
Financial estimateRevenue estimate
Valuation estimate
SimplyAsk leadership team
Management profileNumber of profiles
SimplyAsk funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SimplyAsk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SimplyAsk
What does SimplyAsk do?
SimplyAsk develops and sells the Symphona AI Business Efficiency Platform, a no-code AI automation suite with seven integrated products (Converse, Serve, Flow, Resolve, Test, Migrate, Sell) for building AI agents, automating workflows, managing service tickets, handling exceptions, testing, migrating data, and processing orders/billing. The company also sells professional consulting services including operations automation, custom software development, IT staff augmentation, full-cycle data migration, and end-to-end QA. The platform is offered via subscription tiers (Boost, Turbo, Enterprise) with usage-based overage billing, deployed on Cloud, Private Cloud, or On-Premises.
Is SimplyAsk a public or private company?
SimplyAsk is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SimplyAsk founded?
SimplyAsk was founded in 2021. It employs 51 to 100 people.
Where is SimplyAsk based?
SimplyAsk is headquartered in Burnaby, Canada, in the North America region.
How does SimplyAsk make money?
Five revenue lines are on record. Subscription - Boost Plan is the primary driver. The others are subscription - Turbo Plan, enterprise Subscription, usage-Based Overage and professional Services - Consulting.
Who are SimplyAsk's main competitors?
Direct peers on record are Workato, Aisera, n8n, Moveworks and Kore.ai. Broad incumbents are Microsoft Power Automate, ServiceNow, UiPath and Automation Anywhere. Lindy AI is listed as an emerging player.
Does SimplyAsk have an API?
Yes. Symphona provides a REST API for real-time integration with third-party software. The API allows users to execute processes manually, trigger processes from Converse Agents, via webhooks, or inbound emails. Integrations can be built through REST API, UI, database, SFTP, or other commonly exposed interfaces. Usage-based billing model applies with tiered pricing for volume customers. Developer documentation is at docs.symphona.ai.
What industry is SimplyAsk in?
SimplyAsk's product category is AI Business Process Automation Software. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent). Its NAICS code is 5132 and its SIC code is 7372.