Review Wave
Aloha (formerly Review Wave) is a cloud-based patient engagement SaaS platform serving 5,700+ specialty healthcare practices—primarily chiropractic with optometry, audiology, and dental—offering AI-powered scheduling, two-way texting, review generation, and 40+ EHR integrations.
- Company typePrivate
- Founded2016
- HeadquartersIrvine, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Review Wave does
Review Wave, now operating as Aloha following a 2025 corporate rebrand, is a cloud-based patient engagement SaaS platform purpose-built for specialty healthcare practices. Founded in 2016 and headquartered in Irvine, California, the company serves 5,736+ practices across its primary chiropractic vertical, with active expansion into optometry, audiology, and dental segments. The product suite spans review generation, online scheduling, two-way business texting, automated patient communications, digital intake forms, insurance verification, practice analytics, and a growing set of AI-powered tools — most notably Charlie AI, a 24/7 AI receptionist that handles inbound phone calls, answers patient questions, and books appointments autonomously outside business hours. A second AI capability, AI-built websites with SEO, was also added in 2025.
The platform's underlying architecture is built around deep integration with over 40 EHR and practice management systems (ChiroTouch, Dentrix, eClinicalWorks, AdvancedMD, Eyefinity, Mindbody, Jane, QSI, PracticeWorks, Dr. Chrono, and others), which is positioned as the central workflow-embedding mechanism. Aloha maintains HIPAA-compliant data handling. Operationally, the platform has facilitated 1,012,704+ reviews collected and 5,637,321+ appointments scheduled across its customer base — meaningful scale signals for a sub-$25M-revenue SaaS in this vertical.
Aloha operates a sales-led go-to-market motion with a prominent "Book a Demo" CTA and quote-based subscription pricing (no public price list), implying tiered contracts billed monthly with custom pricing tied to practice size and module mix. The customer base is exclusively SMB healthcare practices. The company is privately held with no disclosed institutional funding rounds, operates with 51–100 employees, and is led by Founder/CEO Matt Prados alongside Jeffrey Jones (COO), Todd Crowe (CTO), and Kirsten Prados (CFO and Human Resources Director).
Review Wave firmographics
Firmographics- Name
- Review Wave
- Legal name
- Aloha
- Website
- https://reviewwave.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Aloha (formerly Review Wave) is a cloud-based patient engagement SaaS platform serving 5,700+ specialty healthcare practices—primarily chiropractic with optometry, audiology, and dental—offering AI-powered scheduling, two-way texting, review generation, and 40+ EHR integrations.
- Ownership category
- akta.pro rank
Review Wave industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Management Consulting Services (8742)
- akta.pro primary industry
- Virtual Second Opinion & Care Navigation Platforms (HLALAAAF)
- akta.pro secondary industry
- Second Opinion & Expert Medical Review Platforms (HLALADAI)
Keywords
Where Review Wave is headquartered
LocationHeadquarters
- HQ city
- Irvine
- HQ country
- United States
- HQ region
- North America
Markets served
Review Wave business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: The company operates on a subscription-based SaaS model, offering a comprehensive patient engagement platform with multiple features including scheduling, AI receptionist, texting, analytics, and automation. Pricing is quote-based, suggesting tiered enterprise/mid-market pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Enterprise/Mid-market pricing with custom quote |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Review Wave product offering
Product offeringCore offering
Review Wave (operating as Aloha) is a cloud-based patient engagement SaaS platform for healthcare practices including chiropractors, optometrists, audiologists, and dentists. The platform combines review generation, online scheduling, two-way texting, automated patient communication, digital intake forms, insurance verification, and AI-powered tools such as the Charlie AI virtual receptionist. It integrates with more than 30 EHR and practice management systems to help practices acquire, retain, and re-engage patients while reducing front-desk workload.
Product overview
Aloha (formerly Review Wave) is a unified patient engagement platform for healthcare practices, consisting of a core platform with integrated modules for patient communication, marketing, and practice management. The core offering centers on review generation, online scheduling, two-way texting, and practice analytics, supplemented by AI-powered features (Charlie AI receptionist, AI websites), automation tools (appointment reminders, follow-ups, reactivation campaigns), digital intake forms, insurance verification, and revenue-enabling add-ons like warranties. The platform integrates with over 40 EHR and practice management systems and serves multiple specialties including chiropractic, optometry, audiology, and dental practices.
Differentiator
Problem solved
Functional benefit
Brands
- Charlie AI: AI receptionist that answers phones 24/7, schedules appointments, and answers questions when staff is busy.
Quantifiable outcome
- One practice went from 450 reviews over 10 years to 800 reviews in just one year
- +3 more outcomes
Companies that use Review Wave
Customer profileNamed customers16 records
Segments4 records
Ideal customer profiles4 records
Review Wave technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration41 records
AI capability4 records
Feature9 records
Review Wave partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- QSIcoreIntegration partnership allowing Aloha platform to sync with QSI practice management system for seamless data flow.
- PracticeWorkscoreIntegration partnership for dental practice management workflow synchronization.
- DentrixcoreIntegration partnership for Dentrix dental practice management system integration.
- ChiroTouchcoreIntegration partnership for ChiroTouch chiropractic EHR and practice management system.
- eClinicalWorkscoreIntegration partnership for eClinicalWorks EHR platform synchronization.
- Dr. ChronocoreIntegration partnership for Dr. Chrono EHR platform integration.
- AdvancedMDcoreIntegration partnership for AdvancedMD practice management and EHR systems.
- KareocoreIntegration partnership for Kareo cloud-based practice management platform.
- MindbodycoreIntegration partnership for Mindbody wellness platform synchronization.
- JanecoreIntegration partnership for Jane booking and practice management platform.
- EyefinitycoreIntegration partnership for Eyefinity optometry practice management system.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Review Wave competitors and assessment
Company assessmentDirect peers
- Birdeye: Birdeye is a customer experience and review-generation platform that expanded heavily into healthcare practices. It directly competes with Aloha's review generation, listings, messaging, and patient engagement modules for SMB and mid-market healthcare customers.
- Solutionreach: Solutionreach is a long-established direct competitor offering patient engagement, recall, reputation management, and two-way texting for dental, optometry, and medical practices. It targets the same SMB healthcare practice market with overlapping product modules and a similar sales-led GTM.
- DemandHub: DemandHub provides patient engagement, review generation, and web chat for dental, optometry, chiropractic, and similar SMB specialty practices. It is a direct competitor in the same specialty verticals with comparable review-generation and patient communication features.
- Yapi: Yapi is a dental practice patient engagement platform offering digital forms, appointment reminders, two-way texting, and online reviews — directly competing with Aloha's dental vertical on comparable workflows and SMB customer segments.
- Weave: Weave provides a unified patient communication platform combining phone system, two-way texting, review requests, and scheduling for SMB healthcare practices. It is a direct competitor in patient communication and practice engagement, with a similar feature set and SMB focus.
- Luma Health: Luma Health provides patient engagement, scheduling, two-way texting, and automated outreach for specialty and ambulatory healthcare practices. It overlaps with Aloha on patient communication, online scheduling, and review generation, often for similar specialty verticals.
- PatientPop: PatientPop (a Tebra company) is a practice growth platform for healthcare providers offering online scheduling, reputation management, website, and patient communication — directly overlapping with Aloha's core feature set across similar SMB and specialty practice customers.
- RevenueWell: RevenueWell (now part of Henry Schein One) is a patient engagement and communication platform for dental practices, offering recall, review requests, two-way texting, and appointment reminders — directly comparable to Aloha's dental and specialty practice offerings.
Broad incumbents
- ChiroTouch: ChiroTouch is the dominant chiropractic EHR and practice management software vendor. While primarily a clinical/operations platform rather than a patient engagement specialist, it is a core integration partner for Aloha and a potential competitive threat if it expands native patient engagement features.
Emerging players
- Klara: Klara is a patient messaging and engagement platform focused on specialty and ambulatory healthcare practices, offering two-way texting, automated outreach, and EHR-integrated workflows. It overlaps with Aloha on patient communication but tends to focus on different specialty segments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Review Wave social profiles
Digital presenceReview Wave compliance and trust
Trust signalCompliance1 record
Review Wave financial estimates
Financial estimateRevenue estimate
Valuation estimate
Review Wave leadership team
Management profileNumber of profiles
Profiles4 records
Review Wave funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Review Wave M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Review Wave
What does Review Wave do?
Review Wave (operating as Aloha) is a cloud-based patient engagement SaaS platform for healthcare practices including chiropractors, optometrists, audiologists, and dentists. The platform combines review generation, online scheduling, two-way texting, automated patient communication, digital intake forms, insurance verification, and AI-powered tools such as the Charlie AI virtual receptionist. It integrates with more than 30 EHR and practice management systems to help practices acquire, retain, and re-engage patients while reducing front-desk workload.
Is Review Wave a public or private company?
Review Wave is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Review Wave founded?
Review Wave was founded in 2016. It employs 51 to 100 people.
Where is Review Wave based?
Review Wave is headquartered in Irvine, United States, in the North America region.
How does Review Wave make money?
One revenue line is on record: saaS Platform Subscription.
Who are Review Wave's main competitors?
Direct peers on record are Birdeye, Solutionreach, DemandHub, Yapi, Weave, Luma Health, PatientPop and RevenueWell. ChiroTouch is listed as a broad incumbent. Klara is listed as an emerging player.
Does Review Wave have an API?
No public API is recorded for Review Wave.
What industry is Review Wave in?
Review Wave's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLALAAAF, Virtual Second Opinion & Care Navigation Platforms, with a secondary code of HLALADAI, Second Opinion & Expert Medical Review Platforms. Its NAICS code is 56142 and its SIC code is 8742.