ComputerSupport.com
- Company typePrivate
- Founded2006
- HeadquartersNatick, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
ComputerSupport.com firmographics
Firmographics- Name
- ComputerSupport.com
- Legal name
- ComputerSupport LLC
- Website
- https://computersupport.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
ComputerSupport.com industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Onsite/Field IT Support Services (BPAEABAC), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where ComputerSupport.com is headquartered
LocationHeadquarters
- HQ city
- Natick
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
ComputerSupport.com business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Managed IT Services: Recurring monthly managed services providing proactive IT support, monitoring, security, and advisory services. This includes ITAnyWhere Support subscriptions for workstations, servers, and network management.
- Cloud Solutions: Cloud-based solutions including ITAnyWhere Cloud platform, AWS/Azure consulting and migrations, Microsoft 365 services, and desktop as a service (DaaS).
- Professional Services: Project-based professional services including hardware deployment, network upgrades, migrations, and strategic IT consulting. These are typically one-time project engagements.
- Security Services: Enterprise-level security services including email, web, network, and access protection; phishing and spam protection; web protection with DNS filtering; security awareness training; and managed detection and response.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise IT support packages tailored to business size and needs |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
ComputerSupport.com product offering
Product offeringCore offering
ComputerSupport.com (DBA StratusPointIT) is a managed IT services provider (MSP) delivering outsourced and co-managed IT support to small and mid-sized U.S. businesses. Core offerings include the ITAnyWhere Support managed services suite (monitoring, backup, security, advisory), ITAnyWhere Pro professional services (AWS/Azure and Microsoft 365 consulting, hardware deployment, network upgrades), and ITAnyWhere Cloud hosted desktop and infrastructure. The company provides 24/7 service desk support, cybersecurity services including MDR and SIEM, and serves as a complete outsourced IT department or augmentation to existing internal IT teams.
Product overview
StratusPointIT (dba ComputerSupport.com) is an outsourced IT managed services provider offering end-to-end technology solutions through two main product lines: ITAnyWhere Support provides managed services including monitoring, backup, security, and advisory offerings; ITAnyWhere Pro delivers professional services such as cloud consulting (AWS/Azure), Microsoft 365 implementation, hardware deployment, and network upgrades. Additional offerings include ITAnyWhere Cloud for hosted infrastructure, ITAnyWhere Managed for comprehensive IT management, and Co-Managed IT for organizations with existing internal IT teams. The company operates a 24/7 service desk and maintains ITAnyWhere Labs as an educational resource. Recent awards include Microsoft Solutions Partner for Security and multiple CRN MSP 500 recognitions.
Differentiator
Problem solved
Functional benefit
Brands
- ITAnyWhere Support: IT support services including monitoring, backup, security, and advisory services
- ITAnyWhere Pro
- ITAnyWhere Labs
Products and services
- ITAnyWhere Support Managed IT services subscription covering monitoring, backup, security, and advisory services for workstations, servers, and networks; designed as the core outsourced IT offering for SMBs without internal IT staff.
- ITAnyWhere Pro Professional services for AWS/Azure cloud consulting, Microsoft 365 consulting and migration, hardware deployment, and network upgrades; delivered as project-based engagements.
- ITAnyWhere Cloud 100% cloud-based desktop-as-a-service (DaaS) and hosting platform providing secure, fast access to company data and email from anywhere; eliminates the need for on-premise hardware.
- ITAnyWhere Managed Managed services platform providing proactive monitoring and IT infrastructure management for businesses that want comprehensive outsourced IT operations.
- Co-Managed IT IT support solution that works in tandem with a customer's internal IT team, providing Tier 2/Tier 3 engineering support and augmenting existing IT capabilities for mid-market companies.
- 24/7 Service Desk Round-the-clock IT support desk providing up to 24/7 support for IT infrastructure including workstations, servers, and networks.
- Managed Detection & Response (MDR) Security service featuring Next-Gen Antivirus with AI, behavioral detection, and machine learning, supported by a 24/7/365 Security Operations Center for proactive threat elimination.
- Security Information & Event Management (SIEM) Security solution that collects logs and event data across the network with continuous monitoring and AI-driven behavioral pattern analysis for anomaly detection.
Quantifiable outcome
- 99% Customer Satisfaction
- +2 more outcomes
Companies that use ComputerSupport.com
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles4 records
ComputerSupport.com technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability4 records
Feature5 records
ComputerSupport.com partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Partner with Solutions Partner for Security designation. Provides Microsoft 365 consulting, Azure services, and implements Microsoft security solutions including Copilot governance and Purview compliance tools.
- MalwarebytescoreTechnology partner providing endpoint security and malware protection solutions as part of the security services stack.
- DellcoreTechnology partner for hardware procurement and deployment services including workstations, servers, and networking equipment.
- SentinelOnecoreTechnology partner providing next-generation antivirus (NGAV) with AI, behavioral detection, and machine learning capabilities for managed detection and response services.
- DattocoreTechnology partner for backup and business continuity solutions. Provides secure cloud backup services as part of the disaster recovery offerings.
- KnowBe4coreTechnology partner for security awareness training. Provides simulated phishing campaigns, training videos, and security newsletters as part of the security services.
- MimecastcoreTechnology partner for email protection, security, and continuity services. Provides defense against spear phishing, ransomware, and other targeted email attacks.
- SonicwallcorePartnerSonicwall technology partner for network security, firewalls, and VPN administration services.
- KaseyacoreTechnology partner providing IT management software for remote monitoring, endpoint management, and automation of IT operations.
- AutotaskcoreTechnology partner for professional services automation (PSA) including ticketing, project management, and customer relationship management.
- Amazon Web Services (AWS)coreAWS consulting and migration services. Engineers hold AWS certifications and provide cloud deployment, best practices, and cost optimization for AWS infrastructure.
- VMwarecoreTechnology partner for virtualization and cloud infrastructure. Engineers hold VMware certifications for implementing and managing virtual environments.
- CiscocoreTechnology partner for networking equipment and solutions. Provides network upgrades, firewall rules, and VPN administration using Cisco technologies.
- HPcoreTechnology partner for hardware procurement including printers, workstations, and enterprise equipment.
- Translation Services USAminorPartnership for providing localized IT support services to clients with translation needs.
Scale indicators6 records
Recent moves8 records
Expansion highlights6 records
ComputerSupport.com competitors and assessment
Company assessmentDirect peers
- Dataprise: Dataprise is a mid-market managed IT services provider offering co-managed IT, cybersecurity, and cloud services. Directly comparable in business model, target customer (SMB and mid-market), and service portfolio including 24/7 service desk and security offerings.
- NinjaOne: NinjaOne is an automated endpoint management platform for MSPs and IT teams. Directly comparable in serving the SMB MSP market with a similar recurring SaaS model and competing with the same vendor stack ComputerSupport operates on.
- Kaseya: Kaseya is a leading provider of IT management software (RMM, PSA, security) for MSPs and the company's most strategic technology partner. Directly comparable because both serve the same MSP ecosystem delivering managed IT services to SMBs, and ComputerSupport operates on the Kaseya stack.
- ConnectWise: ConnectWise provides PSA, RMM, and cybersecurity platforms purpose-built for MSPs serving SMB and mid-market customers. Directly comparable in target customer (MSPs), business model (recurring SaaS to MSPs), and ecosystem overlap with ComputerSupport's vendor stack.
- Atera: Atera is an all-in-one RMM and PSA platform built for MSPs serving SMB clients. Directly comparable in target audience (small MSPs and IT service providers) and recurring SaaS business model, competing within ComputerSupport's vendor ecosystem.
- Datto: Datto provides backup, disaster recovery, and business continuity solutions purpose-built for MSPs serving SMBs. Directly comparable as a strategic partner for backup/DR and an ecosystem peer within the same MSP delivery stack ComputerSupport deploys.
Broad incumbents
- TPx Communications: TPx Communications is a larger managed services provider offering managed IT, UCaaS, and connectivity to SMB and mid-market customers nationwide. Comparable as a broader incumbent offering overlapping managed IT, networking, and security services across the same target segments.
- Rackspace Technology: Rackspace is a global multi-cloud managed services provider with deep AWS, Azure, and Microsoft 365 expertise. Comparable as a broader incumbent with overlapping cloud consulting and managed IT capabilities targeting SMB through enterprise customers.
- SHI International: SHI International is a large IT provider offering hardware, software, and professional/managed services to enterprise and mid-market customers. Comparable as a broader incumbent with overlapping managed IT, cloud, and security services delivery capabilities.
- Insight Enterprises: Insight Enterprises is a large IT solutions and services provider offering managed services, hardware procurement, and cloud transformation. Comparable as a broader incumbent operating across ComputerSupport's hardware deployment, networking, and managed services stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
ComputerSupport.com social profiles
Digital presenceComputerSupport.com compliance and trust
Trust signalCompliance7 records
ComputerSupport.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
ComputerSupport.com leadership team
Management profileNumber of profiles
Profiles4 records
ComputerSupport.com subsidiaries and ownership
Company hierarchySubsidiaries4 records
ComputerSupport.com funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ComputerSupport.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ComputerSupport.com
What does ComputerSupport.com do?
ComputerSupport.com (DBA StratusPointIT) is a managed IT services provider (MSP) delivering outsourced and co-managed IT support to small and mid-sized U.S. businesses. Core offerings include the ITAnyWhere Support managed services suite (monitoring, backup, security, advisory), ITAnyWhere Pro professional services (AWS/Azure and Microsoft 365 consulting, hardware deployment, network upgrades), and ITAnyWhere Cloud hosted desktop and infrastructure. The company provides 24/7 service desk support, cybersecurity services including MDR and SIEM, and serves as a complete outsourced IT department or augmentation to existing internal IT teams.
Is ComputerSupport.com a public or private company?
ComputerSupport.com is a private company. It is classified as management employee owned and is currently operating.
When was ComputerSupport.com founded?
ComputerSupport.com was founded in 2006. It employs 11 to 50 people.
Where is ComputerSupport.com based?
ComputerSupport.com is headquartered in Natick, United States, in the North America region.
How does ComputerSupport.com make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are cloud Solutions, professional Services and security Services.
Who are ComputerSupport.com's main competitors?
Direct peers on record are Dataprise, NinjaOne, Kaseya, ConnectWise, Atera and Datto. Broad incumbents are TPx Communications, Rackspace Technology, SHI International and Insight Enterprises.
Does ComputerSupport.com have an API?
No public API is recorded for ComputerSupport.com.
What industry is ComputerSupport.com in?
ComputerSupport.com's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEABAF, Endpoint & Device Management (UEM/MDM) Services. Its NAICS code is 541513 and its SIC code is 7370.