TeleHelp Ukraine

What TeleHelp Ukraine does

TeleHelp Ukraine is a US-registered 501(c)(3) nonprofit organization founded on April 22, 2022 by medical and computer science students from Stanford University to deliver free telemedicine consultations to Ukrainians affected by the Russian-Ukrainian war. Operating from Palo Alto with origins at Stanford, the organization serves patients physically located in Ukraine and Poland only, due to medical licensing jurisdiction constraints. Its core product is a volunteer-driven telemedicine platform connecting 120+ international volunteer doctors with patients in need of medical and psychological care across specialties including pediatrics, cardiology, dermatology, neurology, rheumatology, endocrinology, oncology, pain management, and mental health.

The platform is built on Cliniko for appointment scheduling and video consultations, with SheerID providing instant verification of volunteer physicians' medical credentials and licenses, and Persona verifying clinician identities via government-issued photo IDs. A network of bilingual medical translators (Ukrainian/Russian-speaking medical students, nurses, and professional interpreters) provides real-time interpretation during video consultations. Patients access the service through a self-serve booking app at app.telehelpukraine.com, supplemented by Telegram-based patient support channels. Supporting modules include Health Navigators who coordinate care, physician education resources (MSD Manual in Ukrainian, Coursera access), and patient education materials.

The business model is donation-funded, with all consultations provided free of charge to patients; the organization covers operational costs including platform fees, mobile app development, and communication tools through charitable contributions. The organization received regulatory authorizations from Ukraine's Ministry of Health (April 18, 2022) and Poland's Ministry of Health (April 21, 2022) enabling cross-border telemedicine. Partnerships span Health Tech Without Borders (joint delivery of 62,000+ consultations), Nova Ukraine, UMANA, ElevenLabs (Project Minerva UA for AI-translated educational content), Hogan Lovells (pro bono legal services), and the Consulate General of Ukraine in San Francisco. The organization has delivered 4,000+ direct consultations, with an estimated $1 million in volunteer service value over 13 months.

Name

TeleHelp Ukraine

Legal name

TeleHelp Ukraine

Website

https://telehelpukraine.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

TeleHelp Ukraine is a 501(c)(3) nonprofit providing free telemedicine consultations to Ukrainians affected by war, connecting 120+ volunteer physicians with patients in Ukraine and Poland across medical and mental health specialties.

Ownership category

akta.pro rank

Product category

Nonprofit Telemedicine Services

NAICS

Individual and Family Services (6241), Social Assistance (624)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Cross-Border/Medical Travel Telehealth Marketplaces (HLALALAE)

akta.pro secondary industries

Cardiology Telemedicine Platforms (HLALAGAB), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

Keywords

• Telemedicine services
• Nonprofit healthcare
• Humanitarian medicine
• Medical consultations
• Cross-border care

Headquarters

HQ city

Palo Alto

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Donations and Charitable Contributions: TeleHelp Ukraine operates as a 501(c)(3) nonprofit organization in the United States. All donations go toward operational expenses including platform booking updates, mobile app development, communication platform fees, and operational memberships and subscriptions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

TeleHelp Ukraine is a 501(c)(3) nonprofit that provides free remote medical consultations to Ukrainians affected by the Russian invasion, deploying a network of 120+ volunteer doctors across specialties such as cardiology, dermatology, psychiatry, pediatrics, and neurology to serve patients in Ukraine and Poland.

Product overview

TeleHelp Ukraine is a single unified telemedicine platform offering free video consultations to Ukrainians affected by the Russian-Ukrainian war. The core platform (TeleHelp Ukraine Telemedicine Platform) connects international volunteer doctors with patients in Ukraine and Poland via the Cliniko-powered scheduling and video consultation system. The service includes Mental Health Services (psychology, therapy, psychiatry) and Medical Specialty Consultations (pediatrics, cardiology, neurology, dermatology, and more). Supporting modules include Health Navigators who coordinate patient care, Medical Interpreter Services for real-time translation, Physician Education Resources for Ukrainian doctors, and Patient Education Materials. All services are free and confidential.

Differentiator

Problem solved

Functional benefit

Brands

• TeleHelp Україна: Primary Ukrainian-language brand name used on the website and in communications.

Products and services

• Free Telemedicine Consultations Free remote medical consultations provided by 120+ volunteer physicians to Ukrainians affected by the Russian invasion, both in Ukraine and in Poland.
• Multi-Specialty Volunteer Medical Care Remote specialist consultations across cardiology, dermatology, psychiatry, pediatrics, neurology, and additional specialties, staffed by volunteer clinicians and offered free of charge.

Quantifiable outcome

• 62,000+ telemedicine consultations conducted during the Russian-Ukrainian conflict
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

16 partnerships are on record, tiered core, major and minor.

• Health Tech Without BorderscoreStrategic or Co-development Partner · 22 April 2022Global nonprofit using digital tools to provide immediate access to health resources in crisis situations. Together with TeleHelp Ukraine, they conducted 62,000 telemedicine consultations during the Russian-Ukrainian conflict.
• Nova UkrainecoreGTM or Marketing PartnerNonprofit organization dedicated to providing humanitarian aid to the people of Ukraine and raising awareness about Ukraine in the USA and worldwide. Funded various projects to help Ukrainians.
• UMANA (Ukrainian Medical Association of North America)coreStrategic or Co-development PartnerFounded in 1950, UMANA has 19 chapters across the USA and Canada with 500+ active medical professionals. Partnered with TeleHelp Ukraine to provide volunteer telemedicine through their network.
• ClinikocoreTechnology or IntegrationPractice management software for clinics providing appointment scheduling and video consultation capabilities. Used as the telehealth platform for all patient appointments.
• SheerIDcoreTechnology or IntegrationDigital verification platform that instantly verifies medical credentials and licenses of volunteer doctors using authoritative data sources.
• PersonacoreTechnology or IntegrationIdentity verification service that confirms volunteer doctors' identities using government-issued photo identification.
• Hogan LovellscoreImplementation/ SI/ Consulting PartnerInternational law firm providing free legal services to TeleHelp Ukraine for all legal matters across borders and practice areas.
• PPSC (Psychiatric Professional Services Coalition)majorStrategic or Co-development PartnerRefugee Support Project mobilizing volunteers across psychiatric health and civilian environments to provide crisis services and support for refugees and their families.
• Safe Passage 4 UkrainemajorGTM or Marketing PartnerHelps the most vulnerable escape from war in Ukraine and start their lives anew. Collaborates with nonprofits and volunteers to identify civilians ready to relocate.
• First Aid of the Soul (FAS)majorStrategic or Co-development PartnerCollective of professionally trained psychiatric service providers from the USA and Europe offering accessible psychosocial and emotional support for those affected by the war in Ukraine.
• Somatic Experiencing Ukraine Task ForceminorStrategic or Co-development PartnerWorking group offering support to all SE providers dealing with the humanitarian crisis related to the war in Ukraine.
• Pennsylvania Psychological AssociationminorStrategic or Co-development PartnerPromotes the science and practice of psychology, supporting psychologists in meeting the growing needs of society.
• Brave GenerationminorStrategic or Co-development PartnerSupports Ukrainian students displaced by war, providing opportunities to continue education abroad through MentorUkraine, TeachUkraine, and HealUkraine programs.
• Consulate General of Ukraine in San FranciscomajorGTM or Marketing PartnerUkrainian diplomatic mission supporting the people of Ukraine and providing connection to Ukrainian diaspora in the San Francisco Bay Area.
• Doctors4UminorStrategic or Co-development PartnerProvides targeted assistance to strengthen the health and well-being of Ukrainians affected by the war, facilitating quality clinical care and research in Ukraine.
• Hippocratic AdventuresminorGTM or Marketing PartnerCommunity of physicians of all specialties trained in America who practice and dream of practicing medicine around the world.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Health Tech Without Borders: Health-focused nonprofit using digital tools to deliver immediate care in crisis zones. TeleHelp Ukraine explicitly partnered with HTWB on the 62,000-consultation effort, making it the closest direct operational peer in crisis telemedicine.

Emerging players

• Doxy.me: Free, browser-based telemedicine platform widely used by humanitarian and community health providers. Comparable to TeleHelp Ukraine in delivering low-cost, easy-to-deploy video consultations to underserved populations.
• VSee: Telemedicine and collaboration platform used by NGOs and humanitarian medical teams worldwide. Comparable in providing telehealth infrastructure specifically optimized for crisis and remote deployments.
• BetterHelp: Direct-to-consumer virtual mental health platform delivering remote counseling via video and messaging. Comparable in providing remote psychological support, a key service line for TeleHelp Ukraine's war-trauma-affected patients.

Broad incumbents

• Doctor on Demand (Included Health): US-based direct-to-consumer telemedicine platform offering on-demand physician visits across multiple specialties. Comparable as a multi-specialty virtual care provider, though US-focused and commercial rather than humanitarian.
• Teladoc Health: Largest publicly traded telehealth company, offering virtual care across primary, mental health, and specialty conditions. Comparable as an incumbent multi-specialty virtual care delivery organization with global ambitions.
• Amwell: Enterprise telehealth platform serving health systems and clinicians with virtual care infrastructure. Comparable as a broad telehealth infrastructure provider with similar scheduling, video, and credentialing capabilities to Cliniko-based services.
• Babylon Health: Global digital health company offering cross-border telehealth and AI-driven triage. Comparable in pursuing international, multi-jurisdiction virtual care delivery at population scale.

Regional players

• Médecins Sans Frontières (Doctors Without Borders): International humanitarian medical organization delivering free care to people affected by conflict and disaster globally. Comparable in mission (free medical care for crisis-affected populations) though delivery is primarily in-person rather than telehealth.
• International Medical Corps: Global humanitarian organization providing medical and mental health services in conflict and disaster zones. Comparable mission in serving Ukrainian refugees with cross-border health and mental health support.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/telehelpukraine
• Facebookfacebook.com/telehelpukraine
• Instagraminstagram.com/telehelpukraine
• LinkedInlinkedin.com/company/telehelp-ukraine

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TeleHelp Ukraine