Contact Center Compliance

What Contact Center Compliance does

Contact Center Compliance (DNC.com) is a privately-held, bootstrapped SaaS company founded in 2003 and headquartered in Santa Rosa, California, with a secondary office in Tampa, Florida. The company provides cloud-based compliance software for outbound contact centers, telemarketers, debt collectors, and SMS marketers whose operations are subject to the Telephone Consumer Protection Act (TCPA) and Federal/State Do Not Call (DNC) regulations. Its core product, DNCScrub®, scrubs calling lists against Federal and State DNC registries, the Reassigned Numbers Database, and a proprietary database of TCPA serial litigators and professional plaintiffs, supported by adjacent products including Litigator Insights, TCPA Reassigned ID℠, RetroScrub®, GeoScrub℠, TrustCall® Monitor, Caller ID Remediation™, Caller ID Branded Display™, Compliance Guide™, Data Append, and Right Party ID.

The platform is delivered as a 99.9% uptime cloud service accessible 24/7 via API or SFTP, with native integrations embedded in 20+ dialing and CRM platforms including Five9, Salesforce, Genesys, RingCentral, VICIdial, Convoso, and PhoneBurner. The Salesforce AppExchange native application is a flagship distribution channel. The company has performed over 70 billion phone number scrubs in its 20+ year operational history and claims zero client violations, lawsuits, or fines attributable to inaccurate data — the central marketing claim used to anchor customer trust.

CCC monetizes through subscription-based SaaS fees (with prepaid and postpaid billing options), usage-based overage charges, one-time services such as compliance training, and data monetization via the Append and Right Party ID services. GTM is hybrid: an enterprise field sales motion anchored by a toll-free number and "Schedule a Meeting" CTAs, channel partnerships through platform integrations (Five9, Salesforce, Genesys), an API-first product surface, and an event-driven thought-leadership program anchored by the annual TCPA Summits in Florida and Washington, D.C. The company serves contact centers, collections agencies, lead generators, and text-message marketers, with named leadership including Founder & CEO Ron Allen, Chief Product Officer Isaac Shloss, and Legal & Compliance Director Tammy Glover Fowler. The firm is self-funded with no disclosed venture or private equity backing.

Name

Contact Center Compliance

Legal name

Contact Center Compliance Corporation

Website

https://dnc.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

Contact Center Compliance (DNC.com) is a private, bootstrapped SaaS provider of TCPA and Do Not Call compliance scrubbing software for outbound contact centers, telemarketers, and debt collectors. Its DNCScrub® platform integrates with 20+ dialing and CRM platforms and has processed 70 billion+ phone number scrubs.

Ownership category

akta.pro rank

Product category

Telecom Compliance Software (TCPA/DNC SaaS)

NAICS

Telephone Call Centers (56142), Telephone Answering Services (561421)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• TCPA compliance software
• DNC compliance solutions
• Caller ID reputation
• Telemarketing compliance
• Phone number scrubbing

Headquarters

HQ city

Santa Rosa

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription-based SaaS Services: Recurring subscription model with fees set on a per-product basis as specified in Service Orders. Services include prepaid options with monthly invoicing in advance and postpaid options with invoicing after each month. Annual commitments may qualify for promotional discounts.
2. Usage-based Overage Charges: For prepaid CCC Services, if customer usage exceeds the prepaid allotment, CCC invoices Customer for the overage rate specified in the Service Order at the end of that month.
3. One-time Services: One-time CCC Services such as compliance training or initial setup are invoiced once in advance of the term and are non-refundable.
4. Data Services / Data Enhancement: Data appending services that fill in blank spaces in calling lists with appended emails, addresses, phone numbers, and consumer insights. This includes Right Party ID verification services.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels7 records

Core offering

Contact Center Compliance sells a cloud-based SaaS compliance platform that scrubs outbound calling lists against Federal and State Do Not Call registries, identifies reassigned wireless numbers, surfaces TCPA serial litigators and professional plaintiffs, and monitors caller ID reputation to prevent 'Spam Likely' labeling. Its flagship product is DNCScrub®, complemented by Litigator Insights, TCPA Reassigned ID℠, TrustCall® Monitor, Caller ID Remediation™ and Caller ID Branded Display™ services, plus data append and Right Party ID verification, delivered via API, SFTP, and direct integrations with major dialers and CRMs.

Product overview

Contact Center Compliance (DNC.com) offers a cloud-based compliance platform built around DNCScrub® as the core lead scrubbing product, integrated with a suite of compliance solutions including TCPA and DNC compliance tools, data enhancement services, and caller ID reputation management. The platform is offered as a unified SaaS solution with multiple integrated modules including Litigator Insights for TCPA serial plaintiff detection, TCPA Reassigned ID℠ for reassigned number identification, TrustCall® Monitor for caller ID reputation monitoring, Caller ID Remediation™ and Caller ID Branded Display™ for caller ID enhancement, and data append services. The products are delivered via API and SFTP integrations with popular dialing platforms including Five9, Salesforce, Genesys, VICIdial, RingCentral, Convoso, and over 15 other integrated platforms.

Differentiator

Problem solved

Functional benefit

Brands

• DNCScrub®: Lead scrubbing software for TCPA and DNC compliance, processing phone numbers against federal, state, and internal do not call registries.
• TrustCall® Monitor
• Caller ID Remediation™
• Caller ID Branded Display™
• Litigator Insights
• Compliance Guide™
• TCPA Reassigned ID℠

Products and services

• DNCScrub® Lead scrubbing software that removes phone numbers listed on Federal, State, and Internal Do Not Call registries, as well as disconnected numbers, reassigned wireless numbers, FTC regulators, and known serial litigators, for outbound call centers and telemarketers.
• Litigator Insights TCPA litigator scrubbing service that identifies and blocks serial plaintiffs and professional TCPA litigators from calling lists based on court filings and exclusive data sources, for outbound call centers and compliance teams.
• TCPA Reassigned ID℠ Service to identify reassigned wireless phone numbers to help avoid TCPA violations when calling numbers that have been reassigned since the consumer gave consent, for outbound calling organizations.
• Compliance Guide™ Comprehensive regulatory guide providing regulatory information and checklists to help businesses stay compliant with DNC and TCPA requirements, for compliance and operations teams.
• Compliance Training Fee-based DNC and TCPA compliance training services for contact center agents and staff, delivered as a one-time service offering.
• TrustCall® Monitor Real-time caller ID reputation monitoring and alerts dashboard that monitors the trust or 'Spam Likely' reputation of outbound caller IDs and notifies customers when call deliverability could be impacted, for outbound call centers.
• Caller ID Remediation™ Service that submits registered telephone numbers to major carriers to correct inaccurate spam labeling and eliminate caller ID mislabeling, for outbound businesses with deliverability issues.
• Caller ID Branded Display™ Service that adds text-display of enhanced caller ID information (name, logo, call intent, callback number, physical address, website) on supported called-party devices, for outbound businesses seeking higher answer rates.
• Data Append Data enrichment service that appends emails, addresses, phone numbers, and other information to calling lists and provides consumer insights and buying behavior data, for outbound sales and contact center teams.
• Right Party ID Data verification service to ensure the correct party is being contacted and to reduce wrong-party contact compliance risk, for outbound callers and collections agencies.
• RetroScrub® Post-scrubbing service that re-checks leads after updates to Federal and State DNC registries to maintain protection as rules and registries change, for ongoing outbound calling programs.
• GeoScrub℠ Service that compares calling lists against state and federal restrictions, including special restricted call dates, to help avoid costly time-window violations, for outbound call centers.
• Litigator Scrub® Identifies and blocks serial TCPA litigators and known plaintiffs before outreach, protecting businesses from lawsuits, chargeable demand letters, and reputational damage.
• DNCScrub Bundle Comprehensive bundle combining DNCScrub, Litigator Scrub, RetroScrub, and GeoScrub for integrated compliance protection through Five9 and other dialer integrations.

Quantifiable outcome

• Zero client violations: The company states that none of their clients have ever incurred a violation, lawsuit, or fine because of inaccurate data.
• +2 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability3 records

Feature9 records

Partnerships

Three partnerships are on record, tiered core.

• Five9coreTechnology or IntegrationFive9 integration allows automated scrubbing, caller ID monitoring, and TCPA/DNC protection integrated into the Five9 dialer. DNCScrub Bundle provides comprehensive list scrubbing, retro scrubbing for updated registries, GeoScrub for state restrictions, and Litigator Protection.
• SalesforcecoreTechnology or IntegrationNative Salesforce application and API integration. Automatically adds Litigator and DNC callable status on leads, sets curbs on calling times and state holidays, refreshes contact status in real-time before pages render. Supports multiple phone numbers per record with automatic synchronization.
• GenesyscoreTechnology or IntegrationGenesys customers using the Genesys Integration Dialer can integrate the scrubbing engine into PureCloud, PureConnect & PureEngage. Features include bulk list cleansing, Just-In-Time integration for real-time cell phone/landline/reassigned number identification, and serial litigant removal.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ActiveProspect: ActiveProspect operates LeadConduit and TrustedForm, providing consent-based lead compliance, certification, and routing. Like CCC, it sits between lead generators/contact centers and TCPA consent/DNC requirements, making it the closest direct competitor in compliance-as-a-service for outbound dialing.
• TeleSign: TeleSign provides phone number intelligence, verification, and reputation data APIs used to assess risk on outbound communications. Its phone-number risk and verification capabilities overlap directly with CCC's Litigator Insights, Reassigned ID, and risk-scoring data services.
• CompliancePoint: CompliancePoint is a managed compliance and data-services firm handling DNC, TCPA, and consent validation for enterprise contact centers. It competes head-to-head with CCC on scrub accuracy, regulatory expertise, and managed compliance workflows.
• Gryphon Networks: Gryphon Networks sells TCPA-compliance and outbound call-intelligence solutions, including DNC scrubbing, caller ID reputation, and call-blocking analytics. It directly overlaps with CCC's DNCScrub, TrustCall, and Caller ID Remediation offerings for enterprise contact centers.

Emerging players

• Convoso: Convoso is a cloud-based outbound contact center platform that includes compliance and lead-quality features built in. While primarily a dialer, it bundles some TCPA/DNC compliance capabilities that overlap with CCC's value proposition and competes at the platform level.
• NextOS (formerly Interactive Intelligence / Genesys): NextOS is a smaller compliance and communications-intelligence vendor offering DNC scrubbing and contact-center compliance tools. It targets the same mid-market call-center buyer as CCC with adjacent scrubbing and DNC-list management capabilities.

Broad incumbents

• Genesys: Genesys is a global CCaaS and customer experience platform and a CCC integration partner via Priority Dialing. As a broad incumbent, Genesys can embed or expand compliance features within PureCloud/PureConnect, putting CCC's data feeds at risk of commoditization.
• Salesforce: Salesforce hosts CCC's native AppExchange application and is both a partner and a potential competitor. As a broad CRM/CCaaS incumbent with its own consent and compliance capabilities, Salesforce could expand native TCPA/DNC features that erode CCC's differentiation.
• Five9: Five9 is a leading CCaaS platform and one of CCC's largest integration partners. As a broad incumbent, Five9 offers a wider portfolio of contact-center software that may bundle compliance features, potentially competing with or disintermediating CCC's scrubbing layer.

Others

• ZoomInfo: ZoomInfo is a B2B contact data and intelligence platform. While not a direct TCPA/DNC compliance vendor, it provides data append and contact verification services adjacent to CCC's Data Append and Right Party ID offerings, and competes for the same contact-data budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DNCScrub
• YouTubeyoutube.com/user/ContactCompliance
• Facebookfacebook.com/DNCScrub
• LinkedInlinkedin.com/company/contact-center-compliance/posts/?feedView=all
• Instagraminstagram.com/dncscrub

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contact Center Compliance