Isos Technology

Name

Isos Technology

Legal name

Runtime Technologies, LLC

Website

https://isostech.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Tempe

HQ country

United States

HQ region

North America

Offices24 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Professional Services - Atlassian Implementation: Revenue generated from consulting engagements for Atlassian platform implementations including ITSM solutions, cloud migration, enterprise strategy, and AI adoption. These are project-based or retainer engagements with enterprise clients across regulated and fast-moving industries.
2. Managed Services and Support Contracts: Recurring revenue from ongoing Atlassian support services delivered across four tiers (Essential, Enhanced, Premium, Enterprise). Plans offer different levels of engagement including day-to-day platform oversight, 24/7 on-call support, dedicated solutions architects, and quarterly strategy sessions.
3. Training Services: Revenue from Atlassian training and workshops delivered to administrators, service teams, and business users to build proficiency in Jira, Confluence, Jira Service Management, and related Atlassian products.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Isos Technology is an Atlassian Platinum Solution Partner that helps enterprise and public sector organizations structure, govern, and modernize their Atlassian environments. The company delivers six core service offerings — AI Services, Cloud Upgrades (Data Center to Cloud migrations), Enterprise Strategy & Planning, Service Management (ITSM & ESM), Support Services, and Training — alongside a proprietary Forge-native ServiceNow to Jira Service Management Migration Assistant with AI-enabled data mapping.

Product overview

Isos Technology is an Atlassian Platinum Solution Partner offering consulting and services for Atlassian environments. The portfolio consists of six core service offerings (AI Services, Cloud Upgrades, Enterprise Strategy & Planning, Service Management ITSM/ESM, Support Services, and Training) complemented by a proprietary tool, the ServiceNow to JSM Migration Assistant. Services are delivered across three tiers (Essential, Enhanced, Premium) plus Enterprise plans. The company specializes in helping organizations streamline, optimize, and modernize their Atlassian implementations through governance, cloud migration, ITSM modernization, and AI enablement.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Services AI consulting services that help organizations apply AI capabilities within Atlassian tools to automate routine work, improve knowledge access, and strengthen decision-making. Focused on responsible AI introduction and AI-native process delivery lifecycle transformation for enterprise Atlassian environments.
• Cloud Upgrades Atlassian Data Center to Cloud migration services that help organizations move to the cloud with a structured approach minimizing disruption and protecting existing workflows. Includes cloud readiness assessment, Jira and Confluence cloud migration, instance consolidation, and legacy system modernization.
• Enterprise Strategy & Planning Structured enterprise strategy and planning services that align leadership priorities, portfolio governance, and operating models. Includes executive alignment, strategic portfolio management, organizational change management, enterprise agility, PMO services, and digital transformation consulting.
• Service Management (ITSM & ESM) IT service management solutions using Jira Service Management aligned with ITIL best practices. Includes ServiceNow-to-JSM migrations, service architecture and governance, incident/change/problem/knowledge management, automation and AI enablement, and enterprise service management expansion.
• Support Services Ongoing Atlassian platform administration and support including system administration, license management, performance optimization, tool governance, technical support, and strategic guidance. Offered across Essential, Enhanced, Premium, and Enterprise plans with dedicated specialists, 24/7 on-call support, dedicated solutions architects, and executive engagement as tier increases.
• Training Atlassian training services that equip teams to get more value from Atlassian tools. Guides administrators, service teams, and business users to confidently manage projects, knowledge, and service workflows through workshops and structured enablement.
• ServiceNow to JSM Migration Assistant Forge-native, AI-enabled migration app that runs on Atlassian infrastructure to facilitate migrations from ServiceNow to Jira Service Management. Features AI-enabled data mapping with click-through mappings and change history, read-only migration testing, full visibility pages with logs and reports, and flexible deployment options for internal or managed migration waves.

Quantifiable outcome

• Up to 40% reduction in IT support tickets within the first 90 days
• +7 more outcomes

Named customers24 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• AtlassiancoreStrategic or Co-development PartnerIsos Technology is an Atlassian Platinum Solution Partner — the highest partnership tier. As a premier partner, Isos delivers enterprise implementations, cloud migrations, ITSM solutions, AI adoption, managed services, and training for Jira, Confluence, Jira Service Management, Jira Align, and the broader Atlassian ecosystem. The partnership spans commercial and public sector segments, with Isos recognized as the top Atlassian Platinum Solution Partner in North America. The relationship is multi-faceted and co-developed, with joint go-to-market activities, award programs, and product specialization across ITSM, cloud platform solutions, and government partner categories.
• Tempo SoftwarecoreStrategic or Co-development PartnerTempo Software is a key Atlassian ecosystem partner whose platform Isos leverages for portfolio management and reporting capabilities. Isos Federal was named Tempo's 2025 Partner of the Year: Public Sector Solutions Leader for delivering FedRAMP-compliant IT service management solutions to public sector organizations including the Department of Defense and U.S. Air Force.
• Amazon Web Services (AWS)supportingTechnology or IntegrationAWS Partner Network member providing cloud infrastructure to support Atlassian Cloud deployments. Isos leverages AWS cloud capabilities as part of its Atlassian cloud migration and managed services offerings.
• AppfiresupportingTechnology or IntegrationAtlassian Marketplace app partner whose tools are referenced in joint webinars and implementations. Appfire apps complement Jira and Jira Service Management with extended functionality used across Isos client implementations.
• CarahsoftsupportingChannel Partner/ Reseller/ DistributorGovernment technology distributor and reseller that enables Isos Federal to serve U.S. federal government agencies through government procurement channels. Carahsoft provides access to government contracts and procurement frameworks.
• ExalatesupportingTechnology or IntegrationCross-platform ITSM integration partner featured in joint webinars with Isos Technology. Exalate enables cross-platform integrations between Jira and ServiceNow and is used in complex enterprise environments to support migration and integration strategies.
• LansweepersupportingTechnology or IntegrationIT asset management platform integrated with Jira Service Management in Isos implementations. Lansweeper provides network discovery and asset inventory capabilities that sync with JSM for enhanced asset visibility. Used in implementations for financial services clients including Credigy.
• HYCUsupportingTechnology or IntegrationAtlassian Marketplace partner providing data protection and backup solutions for Atlassian environments. HYCU is referenced as part of Isos's partner and certifications ecosystem for enterprise Atlassian deployments.
• GitKrakensupportingTechnology or IntegrationAtlassian ecosystem partner providing developer productivity tools. Referenced as part of Isos's partner and certifications ecosystem for enterprise Atlassian deployments.
• Microsoft (Azure AD / Teams / Outlook)supportingTechnology or IntegrationMicrosoft integrations are leveraged in Isos implementations — Microsoft Teams for workflow notifications and user engagement, Azure Active Directory for user provisioning and access management, and Microsoft Outlook for email approvals within Jira Service Management workflows. Used across multiple client implementations including Aristotle, Credigy, and Knight Family DIAN-TU.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Deloitte: Global Big Four advisory firm with large Atlassian, ServiceNow, and ITSM practices serving Fortune 500 and federal clients. Overlaps with Isos's enterprise and Isos Federal opportunities as a much larger incumbent.
• Slalom: Large US technology and management consultancy with an Atlassian practice serving enterprise and public sector clients. Competes with Isos for ITSM and cloud transformation engagements as a broader-services incumbent.
• ServiceNow Professional Services: Incumbent ITSM platform vendor with a direct professional services arm and global SI ecosystem. Directly relevant as the source-side incumbent that Isos migrates customers away from and as a competitor for ITSM transformation budget.

Direct peers

• Adaptavist: One of the largest global Atlassian Platinum Solution Partners offering consulting, managed services, and Marketplace apps across the Atlassian ecosystem. Directly comparable to Isos in service portfolio, partner tier, and enterprise/government customer focus.
• cPrime: Atlassian Platinum Solution Partner offering agile transformation, Jira/JSM implementations, and managed services. Competes head-to-head with Isos for enterprise agile-at-scale and ITSM modernization projects.
• Contegix: Atlassian Platinum Solution Partner providing managed hosting, cloud migrations, and enterprise support for Atlassian tools. Comparable as an Atlassian-specialized services firm competing for similar enterprise migration and managed services engagements.
• Deiser: Atlassian Platinum Solution Partner focused on enterprise Jira and Confluence deployments with strong presence in Europe and Latin America. Comparable in being a top-tier, Atlassian-only consulting specialist.
• Deviniti: Atlassian Platinum Solution Partner and Marketplace app vendor delivering ITSM, cloud migrations, and Atlassian-based enterprise solutions. Comparable for its parallel focus on ITSM consulting and proprietary Atlassian tooling.
• Valiantys: Global Atlassian Platinum Solution Partner specializing in ITSM, agile at scale, and cloud migrations with strong EMEA and North American presence. Closely mirrors Isos's ITSM-first positioning and Atlassian-only focus.
• Praecipio (now part of Valiantys): Atlassian Platinum Solution Partner historically focused on US enterprise consulting for Jira, Confluence, and ITSM, now operating under the Valiantys brand. Comparable for ITSM and cloud migration consulting in the US market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/isostech
• Facebookfacebook.com/IsosTech
• LinkedInlinkedin.com/company/isos-technology
• Instagraminstagram.com/isostechnology

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Isos Technology