XS International
XS International (XSi) is an independent third-party IT hardware maintenance provider, founded in 1990, that delivers multi-vendor server, storage, and networking support to federal agencies, Global 2000 enterprises, and systems integrators across 165 countries, with proprietary CMDB tooling and significant federal contracting credentials.
- Company typePrivate
- Founded1990
- HeadquartersAlpharetta, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What XS International does
XS International, operating as XSi and closely affiliated with the global independent IT maintenance provider Evernex, was founded in 1990 and is headquartered in Alpharetta, Georgia. The company provides independent third-party hardware maintenance (TPM) and adjacent IT lifecycle services for enterprise and federal clients, supporting servers, storage, and networking equipment from 20+ original equipment manufacturers (OEMs) including Cisco, Dell, HPE, IBM, NetApp, Oracle/Sun, EMC, and Juniper. Its core technical platform combines proprietary asset management tooling — most notably the XSi Configuration Management Database (CMDB), which tracks End-of-Life, End-of-Software-Maintenance, and End-of-Support milestone dates — with a ServiceNow-powered customer incident portal and a custom Automated Network Infrastructure Assessment engine. Supporting capabilities include IT Asset Disposition (R2v3 certified), SmartHands/IMAC, data center relocations, data recovery, and a specialized Cisco Lifecycle & Asset Assurance module that addresses Smart Licensing entitlement compliance.
XSi's commercial offering is structured around multi-year recurring maintenance contracts sold via four SLA tiers (4-hour onsite, next-business-day onsite, 4-hour parts-only, and next-business-day parts) at pricing claimed to deliver 50–80% savings versus OEM support. Revenue is generated primarily through subscription/recurring hardware maintenance contracts, with project-based revenue from ITAD, SmartHands, and data center relocation engagements. The go-to-market is a hybrid enterprise field-sales motion targeting federal agencies, all Top 10 Federal Systems Integrators, Global 2000 enterprises, OEMs, and channel/VAR partners, with Carahsoft serving as the federal distributor under GSA Schedule 70 SIN 811212.
The company operates at meaningful scale, claiming 10,000 customers across 165 countries, 360,000+ IT infrastructure systems under maintenance, 235,000 spare parts delivered annually, 45 global offices, and 370 stocking locations. Federal exposure is substantial — XSi has been a federal prime contractor since 1992, serves 42 federal agencies including the U.S. Navy and Department of Defense, and holds R2v3, ISO 9001/14001/45001, NIST SP 800-171, SAE AS5553, and GSA Schedule certifications. Gartner has cited the company as a "Disruptor" in independent IT hardware maintenance since 2016 across four publications, and two XSi executives were founding members of the Right to Repair Coalition. The company is privately held with no disclosed funding history and no confirmed revenue figures in the source material.
XS International firmographics
Firmographics- Name
- XS International
- Legal name
- XS International, LLC
- Website
- https://xsnet.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- XS International (XSi) is an independent third-party IT hardware maintenance provider, founded in 1990, that delivers multi-vendor server, storage, and networking support to federal agencies, Global 2000 enterprises, and systems integrators across 165 countries, with proprietary CMDB tooling and significant federal contracting credentials.
- Ownership category
- akta.pro rank
XS International industry classification
Industry- Product category
- Third-Party IT Hardware Maintenance & IT Lifecycle Services
- NAICS
- Computer Facilities Management Services (541513), Electronic and Precision Equipment Repair and Maintenance (811210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)
- akta.pro secondary industries
- IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK), Enterprise Hardware Recycling (Servers, Storage, Networking) (BPALAIAI), IT Asset Disposition (ITAD) Services (Data-Bearing Asset Handling) (BPALAIAA), Endpoint Support & Device Lifecycle Services (IMACD) (BPAEAJAF)
Keywords
Where XS International is headquartered
LocationHeadquarters
- HQ city
- Alpharetta
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
XS International business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Third-Party Hardware IT Maintenance: Recurring maintenance contracts for post-warranty, EoL, and EoS enterprise servers, storage, and network hardware. Provides 60-80% cost savings compared to OEM pricing with flexible SLA options including 4-hour onsite, next-business-day onsite, and parts-only tiers.
- IT Asset Disposition (ITAD): R2v3 certified ITAD services including end-to-end data center asset disposition, secure data destruction, resale or recycling of legacy equipment. Available in North America, EMEA, LATAM, and APAC regions.
- Professional Services (SmartHands, IMAC, Data Center Relocations): On-demand tech support for special projects including hardware installs, moves, adds, changes, and complete data center relocations. Project-based engagements.
- Cisco Lifecycle & Asset Assurance: Specialized support service addressing Cisco Smart Licensing constraints, ensuring 100% entitlement compliance while maximizing maintenance savings across Cisco asset environments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | XSi Proactive Care 4-hour Onsite SLA |
| Subscription | Multi-year contract | XSi Proactive Care Next-Business-Day Onsite SLA |
| Subscription | Multi-year contract | XSi Proactive Care 4-hour Parts Only SLA |
| Subscription | Multi-year contract | XSi Proactive Care Next-Business-Day Parts SLA |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
XS International product offering
Product offeringCore offering
XS International provides independent third-party IT hardware maintenance services for enterprise servers, storage, and networking equipment from 20+ OEMs, along with IT Asset Disposition (ITAD), SmartHands/IMAC field services, data center relocations, and data recovery. The core deliverable is multi-year maintenance contracts with configurable SLAs (4-hour onsite, next-business-day, or parts-only) that extend hardware life past OEM End-of-Life and End-of-Service dates at 60-80% lower cost than OEM support.
Product overview
XSi provides a comprehensive suite of IT lifecycle services centered on independent third-party hardware maintenance for enterprise IT infrastructure. The core offering is Hybrid IT Maintenance, which combines independent hardware support with optional OEM coverage, supporting servers, storage, and network hardware from over 20 major OEMs including Cisco, Dell, HPE, IBM, NetApp, EMC, Oracle/Sun, and others. Professional services include IT Asset Disposition (ITAD), SmartHands & IMAC, Data Center Relocations, and Data Recovery. A specialized add-on is XSi Cisco Lifecycle & Asset Assurance for Cisco Smart Licensing compliance. Government solutions serve 42 federal agencies. Supporting technology includes a proprietary CMDB for asset tracking and ServiceNow-powered case management portal.
Differentiator
Problem solved
Functional benefit
Products and services
- Hybrid IT Maintenance Independent third-party IT hardware maintenance across servers, storage, and networking for post-warranty, EoL, and EoS hardware, with optional OEM coverage where required; delivers 60-80% cost savings versus OEM support.
- Server Maintenance Independent maintenance support for enterprise servers from Cisco, Dell, HPE, IBM, Lenovo, SGI, Fujitsu, Oracle/Sun, and Supermicro, extending operational life of legacy server hardware.
- Data Storage Maintenance Maintenance services for NetApp, EMC/Dell, Oracle/Sun, HPE, IBM, Cisco, and HDS storage arrays and disk shelves.
- Networking Maintenance Independent network hardware maintenance for Cisco, Juniper, Riverbed, Extreme Networks, F5 Networks, and Brocade switches, routers, and access points, with OpEx savings potential of 70-80%.
- IT Asset Disposition (ITAD) R2v3 certified IT asset disposition services including secure data destruction, disk wiping, equipment recycling, and asset resale across North America, EMEA, LATAM, and APAC.
- SmartHands & IMAC On-demand technical support for hardware installs, moves, adds, and changes (IMAC) plus more complex special projects delivered through globally deployed technicians.
- Data Center Relocations Project-based professional services for data center and hardware asset de-installation, physical moves, and consolidation support.
- Data Recovery Data recovery services for failed or damaged storage hardware assets.
- XSi Cisco Lifecycle & Asset Assurance Specialized Cisco support service addressing Smart Licensing constraints and entitlements to deliver 100% entitlement compliance and maximized maintenance savings via a self-sparing model.
- Government IT Solutions IT lifecycle services tailored for federal government agencies including NIST SP 800-171 and SAE AS5553 compliance, security-cleared technician options, and Federal Prime Contractor service since 1992 across 42 federal agencies.
Quantifiable outcome
- 60-80% cost savings vs OEM pricing for eligible storage and server hardware
- +5 more outcomes
Companies that use XS International
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles3 records
XS International technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature5 records
XS International partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- ServiceNowcoreServiceNow powers XSi's incident ticketing and case management portal. The ServiceNow platform enables XSi's 24x7 self-service portal for case management, providing clients with real-time incident tracking and asset management capabilities integrated with XSi's proprietary CMDB.
- CarahsoftcoreCarahsoft serves as XSi's federal distributor, enabling federal entities and commercial organizations to purchase hardware maintenance agreements through established government procurement channels. XSi holds GSA Schedule 70 SIN 811212 through this partnership.
- Service Industry AssociationminorXSi's founder serves as a board member. The association engages with the independent IT hardware lifecycle support provider community to improve service standards, ensure member business ethics, and provides ongoing member education.
- ASCDIminorXSi's founder is a board member. ASCDI engages with the independent IT hardware lifecycle support provider community to improve service standards, ensure member business ethics, and provides ongoing member education.
- Right to Repair CoalitionminorTwo XSi executive team members were founding members. XSi's founder continues to serve on its board of directors. The coalition advocates for the right to repair electronic equipment, aligning with XSi's hardware lifecycle extension mission.
- LinkedIn (Evernex)minorXSi maintains its business profile at linkedin.com/company/evernex for weekly blog postings from Subject Matter Expert team. LinkedIn serves as a marketing and business development channel.
Scale indicators12 records
Recent moves5 records
Expansion highlights5 records
XS International competitors and assessment
Company assessmentDirect peers
- CXtec: Provider of networking and server hardware maintenance plus pre-owned equipment, operating under TBG/Mainline. Competes with XSi in extending the lifecycle of Cisco, HPE, and other enterprise platforms.
- Park Place Technologies: One of the largest independent third-party maintenance providers for enterprise data center hardware (servers, storage, networking). Offers similar post-warranty maintenance and ITAD services and competes for the same Global 2000 and federal customer base.
- Evernex: Global third-party IT hardware maintenance provider with overlapping service offerings across servers, storage, and networking. XSi's LinkedIn handle and careers page already point to Evernex, suggesting a parent-affiliate or sister-brand relationship. Both compete and align in multi-vendor independent maintenance.
- Curvature: Independent provider of third-party hardware maintenance and pre-owned network equipment. Targets the same enterprise IT cost-optimization buyer with multi-vendor support and complementary ITAD services.
- Sims Lifecycle Services (SLR): Global IT asset disposition and lifecycle services provider with overlapping ITAD capabilities (R2v3 certified, secure data destruction, resale). Competes with XSi's ITAD practice and offers adjacent hardware maintenance services.
- Service Express: Independent third-party maintenance provider specializing in data center hardware support, with a comparable multi-OEM model (IBM, Dell, HPE, Cisco, NetApp) and similar value proposition around cost savings versus OEM contracts.
Broad incumbents
- Iron Mountain: Large data management and ITAD services company that competes in IT asset disposition and offers adjacent services like secure shredding and data center services. Has far broader scale but is less specialized in third-party hardware maintenance.
- Dell Technologies Services: Dell ProSupport and related services arm providing OEM maintenance for Dell servers, storage, and networking. Direct competitor on OEM-vs-third-party comparison, particularly in the storage maintenance category where XSi cites 60-80% savings.
- HPE Pointnext: HPE's services arm offering OEM-branded hardware maintenance and lifecycle support. As a primary incumbent, it is the 'against whom' XSi sells — enterprises often compare TPM pricing against Pointnext's OEM support contracts.
- Cisco Services: Cisco's branded hardware support and Smart Net Total Care services. XSi's Cisco Lifecycle & Asset Assurance product exists specifically to win deals against Cisco's own service contracts, especially under Smart Licensing.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
XS International social profiles
Digital presenceXS International compliance and trust
Trust signalCompliance7 records
XS International financial estimates
Financial estimateRevenue estimate
Valuation estimate
XS International leadership team
Management profileNumber of profiles
Profiles3 records
XS International funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
XS International M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about XS International
What does XS International do?
XS International provides independent third-party IT hardware maintenance services for enterprise servers, storage, and networking equipment from 20+ OEMs, along with IT Asset Disposition (ITAD), SmartHands/IMAC field services, data center relocations, and data recovery. The core deliverable is multi-year maintenance contracts with configurable SLAs (4-hour onsite, next-business-day, or parts-only) that extend hardware life past OEM End-of-Life and End-of-Service dates at 60-80% lower cost than OEM support.
Is XS International a public or private company?
XS International is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was XS International founded?
XS International was founded in 1990. It employs 251 to 500 people.
Where is XS International based?
XS International is headquartered in Alpharetta, United States, in the North America region.
How does XS International make money?
Four revenue lines are on record. Third-Party Hardware IT Maintenance is the primary driver. The others are IT Asset Disposition (ITAD), professional Services (SmartHands, IMAC, Data Center Relocations) and cisco Lifecycle & Asset Assurance.
Who are XS International's main competitors?
Direct peers on record are CXtec, Park Place Technologies, Evernex, Curvature, Sims Lifecycle Services (SLR) and Service Express. Broad incumbents are Iron Mountain, Dell Technologies Services, HPE Pointnext and Cisco Services.
Does XS International have an API?
No public API is recorded for XS International.
What industry is XS International in?
XS International's product category is Third-Party IT Hardware Maintenance & IT Lifecycle Services. Its primary akta.pro industry code is BPAEAOAF, IT Asset Lifecycle Services (Procure-to-Retire), with a secondary code of BPAEAOAK, IT Asset Disposition (ITAD) & Secure Data Erasure. Its NAICS code is 541513 and its SIC code is 7370.