Charter

What Charter does

Charter is a Canadian-owned IT solutions provider and value-added reseller founded in 1997 and headquartered in Victoria, British Columbia. The company serves business, government, healthcare, K-12 and higher education, energy/resources/industrials, and service provider clients across Canada, with 51–100 employees, 875+ clients served, and 1,900+ projects completed since 2017. Its core offerings span advisory and consulting (Business Architecture using the proprietary CBAM framework, Business Transformation, GRC advisory, Enterprise Cybersecurity aligned to NIST CSF 2.0), managed services (Charter Managed Services and CharterCare IT Support with 24/7 coverage), project delivery (Project Services using an Agile Rapid Delivery Methodology), application development (iOS, Android, web apps, AI-powered decision engines, Applications-as-a-Service), IT staff augmentation, and productized managed security modules (SOC-as-a-Service, Backup-as-a-Service, Managed DNS Security, Secure Connected Worker, Managed Observability, Managed Patching, SaaS Protection). The company also operates the Charter Marketplace, a B2B procurement platform reselling authorized partner SKUs across Cisco Meraki, Arista, Ericsson Cradlepoint, Extreme Networks, Fortinet, HPE Juniper, Microsoft, and Palo Alto Networks, and offers subscription-based Clarity Business Solutions framework plans. Canadian public-sector procurement vehicles (CAG, OECM) form part of its go-to-market. The company has pursued inorganic growth, including the April 2016 acquisition of Boardwalk Communications, and recent expansion into Andersen Consulting collaboration, Microsoft Copilot-anchored application modernization, and Western Canada (Prairies) market development under a dedicated VP-level leader.

Name

Charter

Legal name

Charter Communications, Inc.

Website

https://charter.ca

Company type

Public

Founded year

1993

Operating status

Operating

Headcount range

51–100 employees

Short description

Charter is a Canadian IT solutions provider and value-added reseller founded in 1997, serving business, government, healthcare, and education clients across Canada with managed IT services, cybersecurity, application development, and a B2B technology marketplace.

Ownership category

akta.pro rank

Headquarters

HQ city

Victoria

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Residential Internet Services: Primary revenue driver through Spectrum-branded internet subscriptions. Charter reported Q1 2026 revenue beat despite stock decline, indicating strong top-line performance from residential broadband services.
2. Cable TV / Video Services: Traditional pay-TV services including cable channels and DVR, though experiencing ongoing subscriber losses due to cord-cutting trends. Charter is counteracting by bundling streaming apps.
3. Mobile Services: Spectrum Mobile service offering mobile connectivity, part of convergence strategy bundling fixed and mobile services to reduce churn.
4. Spectrum Enterprise Services: Business internet, network services, and managed solutions for enterprise customers, including the pending Cox acquisition expanding enterprise customer base.
5. Streaming Aggregation / Wholesale: Revenue from bundling streaming apps and content distribution deals, where Charter acts as an aggregator distributing Netflix, Disney+, and other streaming services to its subscriber base.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels3 records

Core offering

Charter is a Canadian IT solutions provider delivering managed IT services, project services, IT support, custom application development, business transformation advisory, enterprise cybersecurity, governance/risk/compliance (GRC) consulting, and IT staff augmentation to business, government, healthcare, and education clients. The company also operates a B2B technology marketplace reselling hardware and software from authorized partners such as Cisco, Arista, Fortinet, Microsoft, and Extreme Networks.

Product overview

Charter is a Canadian IT solutions provider and value-added reseller offering a comprehensive portfolio of managed services, professional consulting, and technology products. The core service offering consists of Charter Managed Services (including cloud, backup, security, and infrastructure management), CharterCare IT Support Services (24/7 technical support), Project Services (agile delivery methodology), Application Development (custom software and AI integration), Business Architecture (CBAM framework), Business Transformation (digital transformation advisory), Enterprise Cybersecurity (NIST-aligned security services), GRC Services, and IT Staff Augmentation. Add-on modules include Microsoft App Modernization leveraging Power Platform, Clarity Business Solutions framework, and specialized services like Backup as a Service, Managed DNS Security, Secure Connected Worker, SOC as a Service, Managed Observability, Managed Patching, and SaaS Protection. The Charter Marketplace serves as a B2B procurement platform reselling products from technology partners including Cisco Meraki (cloud-managed networking stack), Arista Networks, Extreme Networks, Palo Alto Networks, Fortinet, HPE Juniper, and Microsoft. The company also produces the 'Know IT' podcast series and Charter Connect customer portal.

Differentiator

Problem solved

Functional benefit

Products and services

• Charter Managed Services

Quantifiable outcome

• 37 million customers post-Cox acquisition
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core, flagship and minor.

• C2 ISAC (Communications Cybersecurity Information Sharing and Analysis Center)coreStrategic or Co-development Partner · 1 May 2026Charter joined C2 ISAC alongside AT&T, Comcast, Cox, Lumen Technologies, T-Mobile US, Verizon, and Zayo. This telecom-specific security information sharing organization addresses AI-driven cybersecurity threats through coordinated industry defense, building on the existing COMM-ISAC framework established in 1984. The organization responds to increasing espionage activities such as China's Salt Typhoon operation.
• NVIDIAcoreTechnology or Integration · 17 March 2026Charter's Spectrum is deploying remote GPUs at the network edge using NVIDIA AI Grid reference design over its fiber network. This enables animation artists to render CGI blockbuster-level content with GPU compute resources located nearby at the edge, representing Charter's entry into AI-powered edge computing services.
• Cox CommunicationsflagshipStrategic or Co-development Partner · 1 February 2026Charter is acquiring Cox Communications for approximately $34.5 billion in the largest ISP acquisition in US history. The deal has been approved by the FCC and New York's Public Service Commission, with California Public Utilities Commission approval pending. Post-acquisition, Charter will become the largest ISP in the US with 37+ million customers.
• Disney (ESPN)coreChannel Partner/ Reseller/ Distributor · 1 August 2025Charter reached distribution agreements with Disney/ESPN to offer ESPN Unlimited streaming service to Spectrum subscribers. This partnership positions Charter as a central aggregator for streaming content, bundling ESPN's sports programming with traditional cable services.
• HulucoreChannel Partner/ Reseller/ DistributorCharter distributes Hulu to Charter Select subscribers through its streaming bundling strategy, contributing to Hulu's subscriber growth. This partnership exemplifies Charter's shift from viewing streaming as a threat to using it as a customer retention mechanism.
• DirecTVminorChannel Partner/ Reseller/ DistributorCharter is one of several distributors that reached carriage agreements with ESPN for its direct-to-consumer streaming service, alongside DirecTV, Fubo, Hulu, and Verizon.
• VerizonminorChannel Partner/ Reseller/ DistributorVerizon reached distribution agreements with ESPN alongside Charter for streaming service distribution, representing competitive yet cooperative relationships in the evolving streaming ecosystem.
• FubominorChannel Partner/ Reseller/ DistributorFubo is one of the streaming distributors that reached carriage agreements with ESPN for streaming service distribution alongside Charter.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Long View Systems: Long View is a privately held Canadian IT solutions provider offering managed services, cloud, security and hybrid infrastructure across multiple provinces. It is one of the closest size-and-scope comparables to Charter, combining value-added resale with multi-service managed offerings for mid-market and enterprise clients.
• Softchoice: Softchoice is a Canadian-headquartered IT solutions and value-added reseller providing software, hardware, managed and professional services to mid-market and enterprise customers. Its hybrid VAR/MSP model, Canadian roots and Microsoft/Cisco vendor stack directly mirror Charter's positioning.
• Compugen: Compugen is a Canadian IT solutions provider delivering managed services, cloud, security, and end-user computing alongside hardware/software resale. Its services-led, multi-vendor model across Canadian enterprises and public sector overlaps almost directly with Charter's mix.
• Calian Group: Calian is a Canadian diversified IT and engineering services firm with a sizable IT Solutions and Cybersecurity practice serving government, healthcare and enterprise customers. It is comparable in vertical mix (especially health and public sector) but is larger and publicly traded.

Broad incumbents

• CDW Corporation: CDW is a large US-based value-added reseller of technology products and managed services to business, government, healthcare and education customers. It is a much larger incumbent in the same VAR+services category as Charter, with overlapping vendor partnerships (Cisco, Meraki, Fortinet, Microsoft).
• Insight Enterprises: Insight is a global IT solutions and services provider combining hardware/software resale with managed services, cloud and modern workplace offerings. It competes with Charter in mid-market and enterprise deals and overlaps heavily in Cisco/Microsoft resale plus services attach.
• SHI International: SHI is a large global IT solutions provider offering hardware, software, cloud and professional/managed services across enterprise, public sector and education. It is a relevant incumbent comparable because of its vendor breadth (Cisco, Microsoft, etc.) and services-attach model.
• Connection (formerly PC Connection): Connection is a US-based enterprise IT solutions provider delivering hardware, software and services to business, government, healthcare and education markets. Its mid-market VAR-plus-services profile and vendor mix make it a useful sizing comparable for Charter's Marketplace and project services lines.
• Presidio: Presidio is a US-based IT solutions and managed services provider focused on networking, cloud and security for mid-market and enterprise clients. Its services-led model around Cisco, Fortinet and cloud vendors overlaps with Charter's managed and cybersecurity practices.
• ePlus: ePlus is a US IT solutions provider delivering hardware, software, managed and professional services with a strong networking and security practice. Its combination of resale plus managed/professional services mirrors Charter's bundled model at a larger scale.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/chartertelecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charter