Affiliated Monitoring

What Affiliated Monitoring does

Affiliated Monitoring, Inc. is a privately held U.S. provider of live agent monitoring services for the life safety, security, personal emergency response (PERS), IoT, video, fire, connected car, lone worker, environmental, and healthcare industries, founded in 1977 and headquartered in Union, New Jersey. The company operates two geographically independent, fully redundant monitoring centers—an 82,000 sq. ft. headquarters in New Jersey (described as the largest monitoring center in the United States) and a mirrored facility in Houston, Texas—built on Cisco networking, Avaya S8800 phone switches, and multi-carrier telephony with hot-redundant load-sharing for 100% uptime. Its core offering is 24/7 live agent monitoring powered by a sub-2% acceptance-rate, 8-week-trained specialist workforce, delivered through a comprehensive compliance portfolio that includes UL 2050, UL 827, UL 827B (first third-party attestation in 2018), TMA Five Diamond, FDNY Approved, FM Approved, and HIPAA.

The platform extends beyond human monitoring into a suite of proprietary modules: Stella (AI-driven multi-channel customer engagement with Virtual Voice IVR and ML optimization), AlertMessage and CareAlert (SMS-based alarm verification and caregiver coordination), InView (interactive video monitoring with AI video analytics), Alpine (Central Station as a Service / white-label hosted monitoring), ASAP-to-PSAP (computer-to-computer emergency dispatch integrated with 60+ jurisdictions on AWS GovCloud), Business Intelligence Tools, GPS Monitoring, Crash Detection, Account Migration, Remote Patient Monitoring, and Environmental Monitoring. The company exposes a robust API for partner integrations and maintains native integrations with Alarm.com, Resideo, Alula, Immix CS, I-View Now, CHeKT, and 9+ PERS device manufacturers.

Affiliated generates revenue primarily through subscription-based recurring monthly monitoring fees (RMR) for security alarm companies, PERS providers, IoT device manufacturers, and security integrators, supplemented by platform/technology services, professional services for account migration and onboarding, and managed cellular billing services. Pricing is quote-based across three tiers targeting startups, established high-growth operations, and custom enterprise platforms, sold via a sales-led motion with dedicated account managers, a channel partner model, the annual Catalyst PERS conference, and self-service through a partner portal. The company processes over 1 billion signals annually across tens of thousands of accounts and is led by CEO Daniel Oppenheim.

Name

Affiliated Monitoring

Legal name

Affiliated Monitoring, Inc.

Website

https://affiliated.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Affiliated Monitoring is a U.S. private provider of 24/7 live agent life-safety monitoring services—security alarms, PERS, IoT, video, fire, connected car, and healthcare—operating two fully redundant monitoring centers (Union, NJ and Houston, TX) for security dealers, PERS providers, IoT manufacturers, and enterprise partners under subscription RMR contracts.

Ownership category

akta.pro rank

Product category

Security Monitoring Services

NAICS

Security Systems Services (56162), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

akta.pro secondary industries

Professional Monitoring (Burglar/Intrusion) (HSAHAAAA), Medical Alert / PERS Monitoring (Emergency Response) (BPAKAFAD), Fire Alarm Monitoring & Dispatch (BPAKAFAC), Commercial & Industrial Alarm Monitoring (BPAKAFAB), Guard Tour / Lone Worker / Duress & Panic Alarm Monitoring (BPAKAFAF), At-Home Medical Alert Sensors & Smart Home Safety Integrations (HSAHAHAJ)

Keywords

• Wholesale alarm monitoring
• PERS medical monitoring
• CSaaS hosting
• IoT monitoring services
• Interactive video monitoring

Headquarters

HQ city

Union

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Live Agent Monitoring Services: Recurring monthly monitoring fees for live agent response services covering security alarms, PERS, IoT devices, video monitoring, fire systems, and environmental monitoring. Revenue is subscription-based with accounts generating recurring monthly revenue (RMR) for dealer partners.
2. Platform and Technology Services: API connectivity, business intelligence tools, and Stella customer engagement platform services offered as part of monitoring packages or as add-on services to existing partners.
3. Account Migration and Onboarding: One-time migration and onboarding services for partners transferring accounts from other monitoring centers, including data migration, QA, reporting setup, and training.
4. Cellular Billing Services: Master reseller arrangement for major cellular platforms, simplifying monthly invoicing for partners by bundling cellular connectivity costs.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Affiliated Monitoring provides 24/7/365 live-agent monitoring services for security alarms, personal emergency response systems (PERS), IoT-connected devices, and life-safety applications on a wholesale basis to alarm dealers, security integrators, PERS providers, and IoT manufacturers. The company operates two redundant UL-Listed, TMA Five Diamond–certified monitoring centers in Union, NJ and Houston, TX, and offers a suite of hosted platforms (Alpine, Stella, InView) along with value-added services such as ASAP-to-PSAP, GPS monitoring, crash detection, and remote patient monitoring. Its core revenue is generated through recurring monthly monitoring fees paid by channel partners who resell or bundle the service with their own security or connected-device offerings.

Product overview

Affiliated Monitoring operates a platform-plus-modules architecture offering live agent monitoring services as the core offering, supplemented by specialized add-on modules and proprietary sub-brands. The flagship Live Agent Monitoring service (TMA Monitoring Center of the Year winner) is powered by proprietary technology and combined with add-on modules including: Alpine™ Hosted Monitoring (CSaaS platform), Stella Customer Engagement Platform (AI-powered communication tools including AlertMessage and CareAlert), Business Intelligence Tools (reporting and analytics), InView™ Interactive Video Monitoring (surveillance services), API Connectivity (integration capabilities), GPS Monitoring, Crash Detection, Account Migration, Remote Patient Monitoring, Environmental Monitoring, and ASAP to PSAP integration. Partner Support services and comprehensive technology integrations with Alarm.com, Resideo, and numerous PERS device manufacturers round out the ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• Stella: AI-driven multi-channel customer engagement platform designed to interact with modern customers, featuring Virtual Voice, machine learning technology, mobile messaging, and end-user applications.
• InView
• AlertMessage
• CareAlert
• Alpine
• ASAP to PSAP
• Signal Stream
• Catalyst

Products and services

• Live Agent Monitoring 24/7/365 UL-Listed, TMA Five Diamond–certified live-operator alarm and event monitoring delivered on a wholesale basis to security alarm dealers, integrators, and service providers across the U.S.
• Alpine Hosted Monitoring Platform Cloud-hosted (CSaaS) monitoring platform that allows dealers and integrators to deliver alarm and event monitoring without operating their own central station; provides agent tools, automation, and operator efficiency features.
• Stella Customer Engagement Platform End-to-end customer engagement platform designed for security and PERS dealers to onboard, engage, and retain subscribers; supports account management and subscriber communications.
• InView Interactive Video Monitoring Interactive video monitoring service enabling live agents to view, verify, and respond to video-triggered events for commercial and residential video customers.
• PERS / Medical Alert Monitoring Live-operator monitoring of personal emergency response and medical alert devices for PERS dealers and providers, with triage and caregiver escalation protocols.
• IoT and Connected Device Monitoring Monitoring and response services for IoT device manufacturers and connected-product companies, with API integrations and event-handling workflows tailored to non-traditional device categories.
• GPS and Crash Detection Monitoring Location-based monitoring services including GPS tracking event handling and crash-detection response for automotive, fleet, mPERS, and consumer safety device partners.
• Environmental and Life-Safety Monitoring Monitoring of environmental sensors such as fire, CO, flood, and temperature devices, with live-agent response and dispatch for commercial and residential life-safety systems.
• ASAP-to-PSAP Service Automated Secure Alarm Protocol (ASAP) service that electronically transmits alarm data directly to Public Safety Answering Points (PSAPs), reducing dispatch errors and response times.
• Remote Patient Monitoring Live-agent monitoring of remote patient monitoring devices and connected-health endpoints for healthcare providers and RPM service companies.

Quantifiable outcome

• ASAP to PSAP reduces alarm response times by 2 to 8 minutes and eliminates transcription errors
• +3 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

AI capability7 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• Parks AssociatesminorGTM or Marketing Partner · 19 March 2026Parks Associates and Telecom Design co-hosted a webinar on March 19, 2026, to examine the threat of radio frequency (RF) jammers to security monitoring services, demonstrating Affiliated's engagement with industry research firms on security vulnerabilities.
• The Monitoring Association (TMA)coreStrategic or Co-development PartnerTMA developed and operates the ASAP (Automated Secure Alarm Protocol) program in partnership with APCO International. Affiliated is an early adopter and champion of the ASAP to PSAP program, currently utilizing the system in over 60 jurisdictions. TMA also governs the Five Diamond certification program that Affiliated maintains.
• Tyler TechnologiescoreTechnology or IntegrationTyler Technologies' CAD (Computer-Aided Dispatch) system is integrated with the ASAP Service solution, enabling automatic delivery of alarm notifications to emergency communications centers without manual data entry.
• Mission Critical PartnersminorImplementation/ SI/ Consulting PartnerMission Critical Partners facilitated the implementation of ASAP Service at the Rochester-Olmsted County Emergency Communications Center in Minnesota, serving as the implementation partner for the standards-based solution.
• Alarm.comcoreTechnology or IntegrationAlarm.com is a key technology partner integrated with Affiliated's monitoring platform. They built a seamless, automated customer onboarding process together, and Affiliated has a native integration into their residential and commercial video technology. Alarm.com is listed as a technology partner supporting security and video monitoring.
• AlulacoreTechnology or IntegrationAlula is listed as a technology partner for security alarm systems, integrated with Affiliated's monitoring platform for seamless alarm signal processing and monitoring services.
• ResideocoreTechnology or IntegrationResideo (formerly Honeywell) is listed as a technology partner providing security and smart home integration with Affiliated's monitoring platform.
• Immix CScoreTechnology or IntegrationCustom integration with Immix CS Enterprise Video Platform supports hundreds of different video systems and standards, allowing partners to integrate almost any camera or NVR for live agent monitoring and response.
• I-View NowcoreTechnology or IntegrationIntegration with I-View Now platform allows partners to pair inexpensive cameras from supported alarm panels and video systems with conventional alarm signals for seamless video verification services to small commercial and residential users.
• CHeKTcoreTechnology or IntegrationIntegration with CHeKT's platform allows partners to quickly bring visual verification to new and existing systems with feature-rich monitoring along with health and maintenance capabilities.
• PERS Device ManufacturerscoreTechnology or IntegrationAffiliated supports all leading PERS and mPERS devices including Anelto, LogicMark, Numera, Mytex, SP, Brighton, Aloe Care, Climax, LiveFree, and others, integrated through their flexible platform and API ecosystem.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS GovCloud hosts the ASAP Service solution that Affiliated participates in, providing secure cloud infrastructure for government emergency communications.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• COPS Monitoring: One of the largest wholesale third-party central station monitoring companies in the US, directly competing with Affiliated across security, fire, PERS, and IoT monitoring accounts. Operates multiple UL-listed centers and serves a similar dealer and integrator customer base.
• Rapid Response Monitoring: Privately held wholesale monitoring provider with redundant UL-listed centers, offering live agent monitoring for security, fire, PERS, and IoT. Highly comparable to Affiliated in product mix, dealer-led GTM, and certification footprint.
• AvantGuard Monitoring Centers: Wholesale central station providing intrusion, fire, medical, and IoT monitoring to alarm dealers across North America. Competes directly with Affiliated for the same dealer and integrator relationships.
• National Monitoring Center (NMC): TMA Five Diamond, UL-listed wholesale central station offering security, fire, medical alert, and video monitoring to dealers. Closely comparable to Affiliated in service breadth and dealer-channel focus.
• Guardian Protection: Residential and commercial security provider with its own monitoring center and authorized dealer network. Competes with Affiliated both as a monitoring services provider and as a security provider whose accounts overlap Affiliated's dealer customers.

Broad incumbents

• Brinks Home (Monitronics): Large residential security and home automation provider with its own monitoring operations and dealer program. Overlaps with Affiliated as both a customer of wholesale monitoring services and a competitor for end-customer relationships.
• ADT Inc. Largest US residential and commercial security provider with vertically integrated monitoring centers. Represents both a large potential customer (for dealer/affiliate programs) and the dominant incumbent whose scale and brand compete with dealer customers of Affiliated.
• Vivint Smart Home: Vertically integrated smart home security provider with proprietary monitoring infrastructure. Competitor in end-customer security monitoring and a buyer of PERS/medical alert adjacency services for its customer base.

Emerging players

• DICE Corporation: Provider of monitoring center automation software and cloud platforms used by central stations. Adjacent to Affiliated — competes at the software layer powering CSaaS offerings while also serving as a potential Alpine competitor for hosted monitoring.
• Bold Group: Provider of alarm monitoring software, account management, and central station automation tools (Manitou, Stages). Sells into the same dealer and central station customer base that Affiliated serves and competes at the workflow/automation layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/affiliatedmon
• LinkedInlinkedin.com/company/affiliated-monitoring

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Affiliated Monitoring