Livepro
Livepro is a privately held Australian SaaS company that provides an AI-powered knowledge management platform purpose-built for contact centers and enterprise CX teams, with pre-built integrations into Genesys, NICE, Salesforce, and Microsoft ecosystems across APAC, North America, and EMEA.
- Company typePrivate
- Founded2001
- HeadquartersNorth Sydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Livepro does
Livepro is a privately held Australian software company, founded in 2001 and headquartered in North Sydney, that builds a cloud-based knowledge management platform purpose-built for contact centers and enterprise customer experience teams. The platform serves as a single source of truth for agent-facing knowledge, combining a WYSIWYG authoring environment with version control, scheduled publishing, governance workflows, and decision-tree guidance ("The Rocket"), and delivers that knowledge through pre-built integrations with major contact center and collaboration stacks including Genesys Cloud, NICE CXone, Salesforce, Zendesk, Microsoft Teams, and Microsoft Dynamics CRM, as well as through an open API for custom channels.
The product has been progressively extended with an AI layer — Lightspeed Search (hybrid NLP, semantic, and keyword search with permissions-aware RAG), AI Overviews (generative summaries grounded in approved articles), and LightspeedAI Import (GenAI-powered bulk document migration) — and most recently with Luna, an AI Voice Agent that autonomously handles customer phone calls 24/7. The platform runs on AWS infrastructure with SOC 2 Type 2, HIPAA, and GDPR compliance, and is sold through a tiered subscription model (Flex, Premium, Enterprise) plus optional implementation services and a separate non-profit pricing track, distributed via direct enterprise field sales across APAC, North America, and EMEA offices, supplemented by a curated partner ecosystem spanning technology vendors, system integrators, consulting firms, and government procurement panels.
Livepro firmographics
Firmographics- Name
- Livepro
- Legal name
- livepro
- Website
- https://livepro.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Livepro is a privately held Australian SaaS company that provides an AI-powered knowledge management platform purpose-built for contact centers and enterprise CX teams, with pre-built integrations into Genesys, NICE, Salesforce, and Microsoft ecosystems across APAC, North America, and EMEA.
- Ownership category
- akta.pro rank
Livepro industry classification
Industry- Product category
- Contact Center Knowledge Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)
Keywords
Where Livepro is headquartered
LocationHeadquarters
- HQ city
- North Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Livepro business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (Knowledge Management): Livepro operates as a cloud-based SaaS platform with tiered subscription plans (Flex, Premium, Enterprise). Pricing is based on feature tiers and user counts, with custom quotes for Enterprise deployments. All plans include core knowledge management features, with higher tiers adding advanced analytics, SSO, customizable workflows, and dedicated support.
- Implementation Services: Additional paid implementation services including Guided Implementation (with training), Quick-Start assistance, and Knowledge as a Service (outsourced KM function). Training and configuration assistance are available as add-on charges for Flex and Premium tiers, included in Enterprise.
- Non-Profit Pricing: Special pricing available for non-profit organizations, indicating a differentiated pricing segment for the non-profit sector.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Flex: Perfect for small and growing contact centers with standard workflow, AI-assisted search, standard reports, Rocket answer bot, and announcements. |
| Subscription | Monthly | Premium: Ideal for medium to large contact centers (50+ agents) with everything in Flex plus customizable reports and workflows, Single Sign-On, ongoing support by trained Knowledge Experts, and fully customizable permissions. |
| Subscription | Monthly | Enterprise: Perfect for large contact centers and multi-channel self-serve options. Everything in Premium plus integrate with other analytics packages, APIs, and free out-of-the-box integrations. |
| Subscription | Annual | Non-Profit Special Pricing: Custom pricing for non-profit organizations. |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels10 records
Livepro product offering
Product offeringCore offering
Livepro sells a cloud-based, AI-powered knowledge management SaaS platform designed specifically for contact centers, which delivers accurate answers (not documents) to agents and customers from a single source of truth. The offering includes the core Knowledge Management Platform, an add-on AI Assist module with generative AI search and authoring, a 24/7 autonomous AI voice agent (Luna), web-based customer self-service solutions, and paid implementation services (Guided, Quick-Start, Knowledge as a Service). It is delivered with native integrations to Genesys Cloud, NICE CXone, Salesforce, Zendesk, Microsoft Teams, Microsoft Dynamics CRM, and Open API, and is offered under tiered subscription plans (Flex, Premium, Enterprise) with a dedicated non-profit price segment.
Product overview
Livepro is a unified AI-powered knowledge management platform purpose-built for contact centers and enterprise CX teams. The core Knowledge Management Platform serves as the central system for creating, governing, and delivering accurate answers. It is enhanced by AI Assist modules including Lightspeed Search (AI-powered hybrid search), AI Overviews (generative summaries), Lightspeed AI Import (bulk document migration), and Agent Assist for Genesys Cloud. Luna AI Voice Agent adds 24/7 autonomous phone support capabilities. Customer Self-Service Solutions enable web-based self-service. Integration options cover major CRM and contact center platforms including Genesys Cloud, NICE CXone, Salesforce, and Microsoft Teams via pre-built connectors or Open API. Pricing is structured in three tiers: Flex (entry), Premium (mid-size), and Enterprise (large organizations), each building on the previous with additional customization, support, and integration capabilities. Implementation Options and Knowledge Expert support services complement the software offerings.
Differentiator
Problem solved
Functional benefit
Brands
- Luna: AI Voice Agent - a highly realistic and customizable AI voice agent designed specifically for contact centers. Luna provides 24/7 support, handles high call volumes, delivers human-like voice interactions, and integrates with existing knowledge bases. Part of livepro's generative AI and knowledge management product suite.
Products and services
- Knowledge Management Platform Livepro's core cloud-based knowledge management system designed specifically for contact centers, providing AI-powered answers from a single source of truth. Includes Lightspeed Search, AI Overviews, knowledge authoring with WYSIWYG editor, version control, scheduled publication and expiry, governance workflows, analytics, and omnichannel delivery to agents and customers.
- AI Assist AI-enhanced knowledge management add-on module that adds context-aware search, natural language processing, generative AI answers drawn from approved organizational knowledge, and AI-powered bulk content authoring that converts PDFs, Word, Excel, and PowerPoint files into structured articles.
- Luna AI Voice Agent Autonomous 24/7 AI voice agent designed specifically for contact centers that uses the organization's existing knowledge base to handle customer phone calls, appointments, and routine inquiries at scale. Features human-like voice, multilingual support, automatic language switching, seamless handover to human agents with full context, and integration into the Livepro knowledge governance stack.
- Customer Self-Service Solutions Web-based self-service solution that enables end customers to find answers directly from the Livepro knowledge base via website integration using the Open API. Includes customizable views, real-time synchronization with the knowledge source, federated search across multiple sources, and the goal of reducing inbound support ticket volumes.
- Implementation Options Paid implementation services offered in three paths: Guided Implementation (face-to-face training with Livepro experts), Quick-Start (expert-assisted setup for resource-limited teams), and Knowledge as a Service (full outsourcing of the KM function via certified partners). All paths include CX Knowledge Expert support and are designed to support a near-perfect implementation success rate.
Quantifiable outcome
- Reduction in induction/onboarding time: up to 90%
- +12 more outcomes
Companies that use Livepro
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles4 records
Livepro technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability9 records
Feature9 records
Livepro partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and minor.
- Genesys CloudcoreTechnology partner with native integration on Genesys AppFoundry. livepro delivers contextual knowledge directly to the Genesys Agent Desktop, automatically presenting knowledge based on IVR selections or subject lines.
- NICE CXonecoreTechnology partner integration delivering contextual knowledge straight to CXone Agent Desktop, automatically presenting correct knowledge based on customer IVR path.
- SalesforcecoreNative integration within Salesforce allowing users to search knowledge articles without leaving the application, with ability to pre-populate search from email subject lines.
- ZendeskcoreIntegration allows incident type to be passed through for correct knowledge object, with livepro window embedded alongside tickets for seamless knowledge access.
- Microsoft TeamscoreUsers can search knowledge directly within Teams and send articles to team members, with notifications for livepro announcements.
- Microsoft Dynamics CRMcoreIntegration allows users to find knowledge within CRM screen, automatically popping relevant articles based on customer data and opportunities.
- Microsoft AzurecoreAzure hosting and integration partnership with SSO support through Azure AD.
- OktacoreSingle Sign-On integration through Okta identity management platform.
- PyriousminorSystem integrator partner providing implementation services.
- QPCminorSystem integrator partner providing implementation services.
- CXODcoreConsulting partner hand-picked to deliver world-class CX Knowledge Management to customers with respect for customer relationships.
- DatacomcoreMajor consulting partner with case study showing 17% AHT reduction in federal government implementation.
- NECminorConsulting partner providing CX Knowledge Management delivery to customers.
- CSBAminorConsulting partner for customer experience delivery.
- InsiteminorConsulting partner for CX Knowledge Management implementation.
- NSW Government PanelcorePrequalified supplier to NSW Government for knowledge management solutions.
- Queensland Government PanelcorePrequalified supplier to Queensland Government for knowledge management solutions.
- Australian Government PanelcorePrequalified supplier to Australian Government for knowledge management solutions.
Scale indicators15 records
Recent moves6 records
Expansion highlights6 records
Livepro competitors and assessment
Company assessmentDirect peers
- Knowmax: Knowmax is a purpose-built knowledge management platform for contact centers. It is directly comparable to Livepro as a focused CX knowledge management solution with AI-powered search and decisioning, and is explicitly mentioned in Livepro's competitive comparison content.
- eGain: eGain is an AI knowledge management platform serving customer engagement and contact center use cases in regulated industries. It competes with Livepro in regulated verticals and is featured in Livepro's Panviva vs eGain comparison content.
- Panviva: Panviva is a cloud knowledge management solution for contact centers targeting regulated industries. It is directly comparable to Livepro's purpose-built contact center KM offering and is named in Livepro's competitive comparison content.
- RightAnswers: RightAnswers is an enterprise knowledge management platform focused on IT and support teams. It is comparable to Livepro as a knowledge base solution and is explicitly mentioned in Livepro's RightAnswers vs Confluence content.
- Guru: Guru is a knowledge management platform with AI-powered search, browser extension delivery, and integrations for customer-facing teams. It competes with Livepro in the KM-for-teams category with comparable AI search and Chrome-style delivery mechanisms.
- Document360: Document360 is a knowledge base platform for technical support and customer self-service with AI-powered search. It overlaps with Livepro's customer self-service and knowledge management capabilities for similar mid-market and enterprise buyers.
- Bloomfire: Bloomfire is an AI-powered knowledge management platform for customer support, sales enablement, and contact centers. It is comparable to Livepro in targeting enterprise CX teams with AI search and content authoring, particularly in regulated industries.
Broad incumbents
- Confluence: Atlassian Confluence is a broad enterprise collaboration and documentation platform used as a knowledge base by many teams. It is comparable to Livepro for general-purpose knowledge management, though it lacks Livepro's contact center specialization and is featured in Livepro's comparison content.
- Salesforce Knowledge: Salesforce Service Cloud includes native Knowledge functionality within its broader CRM and service platform. It is comparable as a knowledge management solution for contact centers, and Salesforce is a Livepro technology partner where Livepro complements rather than replaces the native capability.
- Zendesk Guide: Zendesk Guide is a help center and knowledge management module within Zendesk's customer service platform. It is comparable as a KM solution for contact centers and is a Livepro technology integration partner serving overlapping buyer personas.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Livepro social profiles
Digital presenceLivepro compliance and trust
Trust signalCompliance5 records
Livepro financial estimates
Financial estimateRevenue estimate
Valuation estimate
Livepro leadership team
Management profileNumber of profiles
Profiles10 records
Livepro funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Livepro M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Livepro
What does Livepro do?
Livepro sells a cloud-based, AI-powered knowledge management SaaS platform designed specifically for contact centers, which delivers accurate answers (not documents) to agents and customers from a single source of truth. The offering includes the core Knowledge Management Platform, an add-on AI Assist module with generative AI search and authoring, a 24/7 autonomous AI voice agent (Luna), web-based customer self-service solutions, and paid implementation services (Guided, Quick-Start, Knowledge as a Service). It is delivered with native integrations to Genesys Cloud, NICE CXone, Salesforce, Zendesk, Microsoft Teams, Microsoft Dynamics CRM, and Open API, and is offered under tiered subscription plans (Flex, Premium, Enterprise) with a dedicated non-profit price segment.
Is Livepro a public or private company?
Livepro is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Livepro founded?
Livepro was founded in 2001. It employs 11 to 50 people.
Where is Livepro based?
Livepro is headquartered in North Sydney, Australia, in the Oceania region.
How does Livepro make money?
Three revenue lines are on record. SaaS Subscription (Knowledge Management) is the primary driver. The others are implementation Services and non-Profit Pricing.
Who are Livepro's main competitors?
Direct peers on record are Knowmax, eGain, Panviva, RightAnswers, Guru, Document360 and Bloomfire. Broad incumbents are Confluence, Salesforce Knowledge and Zendesk Guide.
Does Livepro have an API?
Yes. Livepro's Open API enables delivery of answers from the knowledge base to any channel, including websites, chat, chatbots, voice IVR, and custom applications. The API provides complete control over data access, reporting capabilities for usage analytics and search trends, permissions-controlled content delivery for multiple audiences, and maintains a single source of truth across multiple applications. Customers can deliver answers through human-assisted chat, chatbots, website self-service, and voice IVR systems. Developer documentation is at www.livepro.com/product/api.
What industry is Livepro in?
Livepro's product category is Contact Center Knowledge Management Software. Its primary akta.pro industry code is CRAFAIAB, Software/SaaS Subscriptions (Consumer & Prosumer). Its NAICS code is 5132 and its SIC code is 7372.