eGain Corporation
eGain Corporation (NASDAQ: EGAN) is a publicly traded AI customer experience software company providing an AI-powered knowledge hub and agentic platform for large enterprises in banking, healthcare, insurance, government, and telecom.
- Company typePublic
- Founded1997
- HeadquartersSunnyvale, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What eGain Corporation does
eGain Corporation (NASDAQ: EGAN) is a publicly traded software company founded in 1997 and headquartered in Sunnyvale, California that provides an AI-powered knowledge management and customer experience automation platform for large enterprises in regulated industries. Its flagship product, the AI Knowledge Hub, unifies siloed enterprise content (SharePoint, intranets, CRMs, legacy systems) into a governed knowledge foundation that grounds generative AI and agentic workflows, addressing the 'garbage-in/garbage-out' failure mode that has caused enterprise GenAI deployments to fail. The platform is augmented by AI Agent (conversational AI for customers, agents, and employees), Composer (a modular developer platform with APIs, MCP servers, and SDKs), Evaluator (continuous AI quality assurance), and Conversation Hub (omnichannel digital engagement), with vertical-specific suites for retail banking and healthcare.
The architecture supports deep integrations with all major CCaaS platforms (Amazon Connect, Genesys, Talkdesk, Zoom Contact Center, Cisco Webex, Five9), CRM systems (Salesforce, SAP, Zendesk), enterprise AI tools (Microsoft Copilot, Anthropic Claude, Google Gemini, Cursor), and healthcare IT (Epic via FHIR). Certifications include HIPAA, SOC 2 Type II, and FedRAMP, supporting deployments at J.P. Morgan Chase, Navy Federal Credit Union, BT, Achmea, EE, Goodyear, L.L.Bean, and large federal and state agencies.
Revenue is 93% recurring SaaS (74% gross margins) with AI Knowledge ARR of $48.4M growing 26% YoY; total company revenue is guided to $90.5–$92.0M for FY2026. Go-to-market combines enterprise field sales, technology advisor channel partners (Current Connections/Sandler Partners), Zoom App Marketplace listings, and a free 'Innovation in 30 Days' pilot program. The company has been positioned by Gartner as a Visionary in the Magic Quadrant for CRM Customer Engagement Centers and a Leader in the Emerging Markets Quadrant for Generative AI Knowledge Applications (two consecutive years).
eGain Corporation firmographics
Firmographics- Name
- eGain Corporation
- Legal name
- eGain Corporation
- Website
- http://www.egain.com
- Company type
- Public
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- eGain Corporation (NASDAQ: EGAN) is a publicly traded AI customer experience software company providing an AI-powered knowledge hub and agentic platform for large enterprises in banking, healthcare, insurance, government, and telecom.
- Ownership category
- akta.pro rank
eGain Corporation industry classification
Industry- Product category
- AI Customer Engagement & Knowledge Management Software
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)
- akta.pro secondary industries
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)
Keywords
Where eGain Corporation is headquartered
LocationHeadquarters
- HQ city
- Sunnyvale
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
eGain Corporation business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription Revenue: Core recurring revenue from AI Knowledge Hub, AI Agent, and platform subscriptions. Represents 93% of total revenue with 93% SaaS revenue mix. AI Knowledge ARR grew 26% year-over-year to $48.4 million, representing 64% of total SaaS ARR.
- Professional Services: Implementation, training, and consulting services to support platform deployment and customer success.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription pricing |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels8 records
eGain Corporation product offering
Product offeringCore offering
eGain sells an AI-powered customer knowledge and engagement platform for large enterprises. Its core offerings center on the AI Knowledge Hub, which combines AI agents, content authoring, AI quality evaluation, and omnichannel conversation handling. Verticalized AI Knowledge Suites for retail banking and healthcare bundle these capabilities with industry-specific workflows, compliance features, and integrations.
Product overview
eGain Corporation offers a unified AI CX Automation Platform that combines trusted knowledge management with generative AI and agentic technology to automate customer service. The platform architecture centers on the AI Knowledge Hub as the core knowledge infrastructure, augmented by the AI Agent for conversational automation, Composer as the developer platform, and Evaluator for quality assurance. Industry-specific suites (Retail Banking, Healthcare) extend the platform with compliance and domain-specific capabilities. The Conversation Hub adds omnichannel digital engagement. Products integrate with major CCaaS platforms (Amazon Connect, Genesys, Talkdesk, Zoom, Cisco Webex), CRM systems (Salesforce, SAP, Zendesk), and enterprise AI tools (Microsoft Copilot, Anthropic Claude, Google Gemini).
Differentiator
Problem solved
Functional benefit
Brands
- AI Knowledge Hub: Trusted knowledge infrastructure platform for enterprise AI that eliminates knowledge and content silos
- AI Agent
- Composer
- Evaluator
- Conversation Hub
- Agentic Studio
- AI Knowledge Connectors
- AI Knowledge Suite for Retail Banking
- AI Knowledge Suite for Healthcare
Products and services
- AI Knowledge Hub Unified AI knowledge platform for enterprise contact centers; provides a single knowledge fabric that powers AI Agent, Composer, Evaluator, and Conversation Hub for regulated industries.
- AI Agent Conversational AI agent that uses the AI Knowledge Hub to answer customer and employee questions across channels and to assist human agents with next-best actions.
- Composer Generative AI authoring tool that lets knowledge teams create, refine, and govern AI-ready answers, articles, and knowledge content for the AI Knowledge Hub.
- Evaluator AI quality and answer-evaluation module that measures and improves the accuracy, completeness, and compliance of AI-generated and human-authored knowledge responses.
- Conversation Hub Omnichannel customer engagement hub that orchestrates chat, email, voice, and messaging interactions, integrating the AI Knowledge Hub for consistent, knowledge-driven responses.
- AI Knowledge Connectors Pre-built integration connectors that feed content and contextual data from enterprise systems (CRMs, content stores, data lakes) into the AI Knowledge Hub to keep AI answers current and personalized.
- AI Knowledge Suite for Retail Banking Verticalized AI knowledge and engagement suite pre-packaged for retail banks and credit unions, combining AI Knowledge Hub capabilities with banking-specific workflows, terminology, and compliance-aware content.
- AI Knowledge Suite for Healthcare Verticalized AI knowledge and engagement suite for healthcare payers, providers, and health services organizations, combining the AI Knowledge Hub with HIPAA-aware content, workflows, and integrations.
Quantifiable outcome
- Up to 40% reduction in handle times
- +9 more outcomes
Companies that use eGain Corporation
Customer profileNamed customers17 records
Segments10 records
Ideal customer profiles3 records
eGain Corporation technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability11 records
Feature9 records
eGain Corporation partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core, flagship and minor.
- ZoomcoreIntegration of eGain AI Agent with Zoom Contact Center, providing AI-powered answers and real-time support directly within Zoom's contact center platform. The solution is available on Zoom App Marketplace and extends eGain's CCaaS connector portfolio.
- Amazon ConnectcoreCCaaS integration partnership providing AI-powered knowledge and agent assistance for Amazon Connect contact centers.
- GenesyscoreCCaaS integration partnership with Genesys Cloud CX for AI-powered knowledge delivery and agent guidance across Genesys contact center deployments.
- TalkdeskcoreCCaaS integration partnership providing AI-powered knowledge and guidance for Talkdesk contact center customers.
- SalesforcecoreDeep integration between eGain AI Agent and Salesforce Service Cloud, embedding AI-powered knowledge and contextual intelligence directly into the Salesforce platform for customer service teams.
- MicrosoftcoreAI Knowledge Hub integration with Microsoft Copilot providing unified governed knowledge source for Microsoft Copilot users.
- AnthropiccoreAI Knowledge Hub integration with Anthropic Claude, enabling governed knowledge delivery for Claude-powered AI applications.
- GooglecoreAI Knowledge Hub integration with Google Gemini CLI, providing unified governed knowledge foundation for Google Gemini-powered AI systems.
- CursorcoreAI Knowledge Hub integration with Cursor AI IDE, enabling developers to access governed enterprise knowledge within their development environment.
- CiscocoreIntegration of eGain AI Agent with Cisco Webex Contact Center, embedding AI-powered knowledge and real-time conversational guidance directly into the Webex agent desktop workflow.
- DeloitteflagshipJoint research partnership publishing the 'The $9 Trillion Knowledge Exodus' report on institutional knowledge crisis from baby boomer retirements. Includes five-step framework for systematic knowledge capture and case studies demonstrating measurable outcomes.
- Current ConnectionsminorTechnology advisor facilitating the Cabinetworks Group deployment of eGain AI Knowledge Hub and AI Agent.
- Sandler PartnersminorChannel partner network through which Current Connections operates, facilitating enterprise customer introductions to eGain solutions.
- EpiccoreIntegration with Epic EHR via FHIR API, surfacing payer criteria, prior authorization requirements, and eligibility rules inside Epic for healthcare agents.
- Five9coreIntegration with Five9 contact center platform enabling AI-powered knowledge delivery and agent assistance for Five9 customers.
- Salesforce Health CloudcoreIntegration with Salesforce Health Cloud for healthcare knowledge management and agent assistance capabilities.
- BTflagshipStrategic partnership where eGain's platform powers GPT-driven answers across multiple BT business units serving tens of millions of UK customers while maintaining regulatory compliance. BT nominated for National AI Award for this deployment.
Scale indicators14 records
Recent moves6 records
Expansion highlights6 records
eGain Corporation competitors and assessment
Company assessmentDirect peers
- Zendesk: Zendesk is a customer service and engagement platform with AI agents, knowledge base management, and omnichannel routing. It competes head-to-head with eGain for mid-market and enterprise customer service automation deals, particularly in SaaS and tech-adjacent verticals.
- Verint Systems: Verint provides customer engagement analytics, workforce engagement, and AI-powered knowledge and virtual assistant solutions for enterprise contact centers. Its DaVinci AI and Knowledge Management offerings compete directly with eGain's AI Knowledge Hub and AI Agent for the same regulated-industry buyers.
- Intercom: Intercom is an AI-first customer service platform combining a helpdesk, AI agent (Fin), and knowledge base. It is a direct competitor to eGain's AI Agent and AI Knowledge Hub, particularly in mid-market SaaS and tech companies where Intercom is the default CX platform.
- Genesys: Genesys is a leading CCaaS and customer experience platform with Genesys Cloud CX and AI-powered agent assistance and knowledge management capabilities. eGain is a certified integration partner for Genesys but also overlaps as a competing AI knowledge and agentic AI vendor for contact center buyers.
- Five9: Five9 is a pure-play cloud CCaaS provider with its own Genius AI suite for virtual agents, summaries, and knowledge management. eGain integrates with Five9 (visible in Cabinetworks Group deployment) but also competes as an alternative AI knowledge and agent layer for Five9 enterprise customers.
- NICE Ltd. NICE is a large enterprise software vendor specializing in contact center, customer engagement, and AI-driven workforce engagement management. Its Enlighten AI and CXone platform overlap with eGain's AI Agent, Conversation Hub, and AI Knowledge Hub for enterprise CX deployments.
Broad incumbents
- ServiceNow: ServiceNow's Customer Service Management (CSM) and Now Assist AI agents compete with eGain for enterprise service-desk and customer engagement workloads. Its workflow-platform strength and large installed base present competitive overlap in regulated and global enterprises.
- Salesforce (Service Cloud / Einstein): Salesforce is a broad incumbent CRM and customer engagement platform that includes Service Cloud, Einstein AI agents, and Data Cloud. It directly competes with eGain's AI Agent and AI Knowledge Hub within the same enterprise customer base, but operates at vastly greater scale with bundled AI capabilities.
- Microsoft (Dynamics 365 Customer Service / Copilot): Microsoft bundles Dynamics 365 Customer Service and Copilot into its enterprise productivity and CRM stack. eGain integrates with Microsoft Copilot and SharePoint but also competes with it for enterprise knowledge and agentic AI workloads, with Microsoft using bundling and existing EA contracts as leverage.
Emerging players
- Cognigy: Cognigy is an enterprise conversational and agentic AI platform focused on contact center automation. It is an emerging peer that overlaps with eGain's AI Agent and Agentic Studio in the European and global enterprise market but lacks the depth of eGain's governed knowledge foundation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
eGain Corporation social profiles
Digital presenceeGain Corporation compliance and trust
Trust signalCompliance3 records
eGain Corporation financial estimates
Financial estimateRevenue estimate
Valuation estimate
eGain Corporation leadership team
Management profileNumber of profiles
Profiles4 records
eGain Corporation funding detail
Funding detailFunding overview
Funding rounds4 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
eGain Corporation M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about eGain Corporation
What does eGain Corporation do?
eGain sells an AI-powered customer knowledge and engagement platform for large enterprises. Its core offerings center on the AI Knowledge Hub, which combines AI agents, content authoring, AI quality evaluation, and omnichannel conversation handling. Verticalized AI Knowledge Suites for retail banking and healthcare bundle these capabilities with industry-specific workflows, compliance features, and integrations.
Is eGain Corporation a public or private company?
eGain Corporation is a public company. It is classified as public and is currently operating.
When was eGain Corporation founded?
eGain Corporation was founded in 1997. It employs 501 to 1,000 people.
Where is eGain Corporation based?
eGain Corporation is headquartered in Sunnyvale, United States, in the North America region.
How does eGain Corporation make money?
Two revenue lines are on record. SaaS Subscription Revenue is the primary driver. The others are professional Services.
Who are eGain Corporation's main competitors?
Direct peers on record are Zendesk, Verint Systems, Intercom, Genesys, Five9 and NICE Ltd.. Broad incumbents are ServiceNow, Salesforce (Service Cloud / Einstein) and Microsoft (Dynamics 365 Customer Service / Copilot). Cognigy is listed as an emerging player.
Does eGain Corporation have an API?
Yes. Composer provides robust application interfaces (APIs), Model Context Protocol (MCP) servers, and SDKs and connectors for popular knowledge and content systems, CX desktops, and collaboration tools. Developers have access to enterprise-ready APIs and tools including powerful tools for prompt management and quality assurance. Developer documentation is at www.egain.com/dev-central.
What industry is eGain Corporation in?
eGain Corporation's product category is AI Customer Engagement & Knowledge Management Software. Its primary akta.pro industry code is HDAEANAH, Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs), with a secondary code of HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI). Its NAICS code is 5132 and its SIC code is 7372.