SimpleHelp
SimpleHelp is a privately-held Edinburgh-based vendor of unified remote support and RMM software, sold as an annual per-technician subscription and used by 6,000+ companies across MSPs, IT departments, education, and healthcare to access, monitor, and manage Windows, Mac, Linux, iOS, and Android endpoints.
- Company typePrivate
- Founded2007
- HeadquartersEdinburgh, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What SimpleHelp does
SimpleHelp Ltd, founded in 2007 and headquartered in Edinburgh, United Kingdom, builds a unified remote support and Remote Monitoring and Management (RMM) platform deployed as a single standalone server application that customers can host on-premise or in the cloud. The platform combines on-demand remote support sessions, always-on unattended remote access, endpoint and server monitoring with alerting, scripting automation via a Toolbox API, proactive management and scheduling, and (since 2026) Cyana, an AI assistant that accepts natural-language queries and produces visual reports over endpoint data. It supports Windows, Linux, macOS, iOS, and Android, and ships with mobile apps, an SSH-based SimpleSetup installer, and a Web API v1 for programmatic integration.
The company monetizes via annual subscription licenses sold per technician (concurrent sessions) across Standard, Business, and Enterprise tiers, with Enterprise adding per-computer Remote Work, Condensers for IEC 62443 network segmentation, License Servers, High Availability Failover, and FIPS-certified encryption (v5.6+). Go-to-market is primarily product-led self-serve with a free trial and direct download, augmented by a blog (SimpleHelp Dispatch), community forum, guides knowledge base, and an X/Twitter presence, with quote-based field sales implied for Enterprise deals. SimpleHelp reports 6,000+ customers across 70+ countries, with named logos spanning universities (Virginia Tech, Iowa State), healthcare (Murray County Medical Center, CardioQuip), logistics (American Expediting, USIC), and a long tail of SMB IT-services and MSP firms.
The company is privately held with no disclosed external funding, operates with a reported 1-10 person team, and is co-founded by George Christelis. In 2026 it shipped v6.0 with a third-party security code review by Agile Information Security and launched Cyana AI, while separately being impacted by CISA Known Exploited Vulnerabilities additions (including CVE-2026-48558) tied to active exploitation in the wild.
SimpleHelp firmographics
Firmographics- Name
- SimpleHelp
- Legal name
- SimpleHelp Ltd
- Website
- https://simple-help.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- SimpleHelp is a privately-held Edinburgh-based vendor of unified remote support and RMM software, sold as an annual per-technician subscription and used by 6,000+ companies across MSPs, IT departments, education, and healthcare to access, monitor, and manage Windows, Mac, Linux, iOS, and Android endpoints.
- Ownership category
- akta.pro rank
SimpleHelp industry classification
Industry- Product category
- Remote Support and RMM Software
- NAICS
- Software Publishers (5132), Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)
- akta.pro secondary industries
- Remote Monitoring & Management (RMM) Services (BPAEABAA), Unified Endpoint Management (UEM/MDM/MAM) Security (HDADAEAE)
Keywords
Where SimpleHelp is headquartered
LocationHeadquarters
- HQ city
- Edinburgh
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
SimpleHelp business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Software License and Subscription: SimpleHelp operates on a subscription/license model with tiered pricing (Standard, Business, Enterprise). Licensing is sold per technician (concurrent sessions) on annual contracts. Enterprise tier includes additional features such as Remote Work, Condensers, High Availability Failover, and FIPS encryption at higher price points. A free trial is available for evaluation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Standard tier - core RMM and remote support features including remote support sessions, remote access service, monitoring, alerting, scripting, and management automation. |
| Subscription | Annual | Business tier - includes all Standard features with additional business-oriented capabilities. |
| Subscription | Multi-year contract | Enterprise tier - includes all features plus Remote Work (per-computer pricing), Condensers, High Availability Failover, License Servers, FIPS encryption, and LDAP/AD integration. |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
SimpleHelp product offering
Product offeringCore offering
SimpleHelp is a unified remote support and Remote Monitoring and Management (RMM) platform that combines on-demand remote support sessions, unattended remote access, endpoint monitoring, scripting automation, and proactive infrastructure management in a single application. The platform is deployed as a standalone server that customers can host on-premise or in the cloud, supports Windows, Linux, macOS, iOS, and Android, and now includes Cyana, an AI-powered assistant enabling natural language endpoint management. It is sold primarily to MSPs, IT support companies, and internal IT departments via per-technician annual subscriptions across Standard, Business, and Enterprise tiers.
Product overview
SimpleHelp is a unified remote support and RMM (Remote Monitoring and Management) platform designed and built as a single application since 2007. The core product combines remote support sessions, unattended remote access, endpoint monitoring, scripting automation, and proactive management capabilities. The platform now includes Cyana AI, an AI assistant that enables natural language management of endpoints. Key products include: the core SimpleHelp platform providing remote control and RMM; Cyana AI for AI-powered fleet management with natural language processing and visual report generation; Remote Support for on-demand support sessions; Remote Access Service for 24/7 unattended access; Remote Work (Enterprise tier) for customer self-service remote access; Toolbox for script and tool management; SimpleSetup for Linux server deployment; App Tunnels for third-party application connectivity; and Server Event Alerts for automated event-driven actions. Enterprise-tier features include Condensers for scalability, License Servers, and High Availability Failover.
Differentiator
Problem solved
Functional benefit
Brands
- Cyana: AI-powered assistant for SimpleHelp's remote management software that allows IT technicians and MSPs to query and manage endpoints through natural language. Cyana can generate visual reports and diagrams and works with multiple AI providers.
Products and services
- SimpleHelp Remote Support and RMM Platform Unified remote support and Remote Monitoring and Management platform combining on-demand remote support sessions, unattended remote access, endpoint monitoring, scripting automation, and proactive infrastructure management. Used by 6,000+ companies to manage millions of machines across 70+ countries, supporting Windows, Linux, macOS, iOS, and Android.
- Cyana AI AI-powered assistant integrated into SimpleHelp's RMM platform that enables IT technicians and MSPs to query and manage endpoints through natural language. Supports multiple AI/LLM providers and can generate visual reports, charts, and diagrams from endpoint data such as disk space, software versions, and wifi speeds.
- SimpleHelp Remote Support Mobile Application Mobile client application for iOS and Android that allows customers to receive remote support sessions on their mobile devices. Supports connection codes, chat, screen sharing, picture sharing, and session reconnection. Available from SimpleHelp 5.3.8 onward.
- SimpleHelp Web API (v1) REST-style web API (v1) that allows users to query and log server data, manage server configuration, and integrate SimpleHelp with external systems. Includes endpoints for programmatically triggering Toolbox tools and OAuth Email integration for server authentication.
- Toolbox Toolbox feature allowing technicians to create, configure, and launch repeatable commands and scripts on remote machines. Supports cross-platform scripting (Batch, PowerShell, Visual Basic, bash, shell, Perl, Python, Ruby), resource files, scheduled and batch runs, and sharing between technicians.
- SimpleSetup A tool for easy setup and management of private SimpleHelp servers on Linux. Enables remote installation over SSH to Ubuntu servers and Raspberry Pi devices.
- Condensers Enterprise-tier feature allowing designated Remote Access Services to act as condensers for scalability, caching of update files, deduplication, and IEC 62443 network segmentation compliance. Requires Enterprise license.
Quantifiable outcome
- 24% cost savings vs TeamViewer, 37% vs LogMeIn, 62% vs BeyondTrust for a medium-sized IT team (20 technicians, 10 concurrent sessions) in Year 1
- +1 more outcomes
Companies that use SimpleHelp
Customer profileNamed customers15 records
Segments4 records
Ideal customer profiles3 records
SimpleHelp technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability7 records
Feature16 records
SimpleHelp partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Agile Information SecuritycoreSimpleHelp engaged Agile Information Security, an independent cybersecurity firm, to conduct a thorough third-party code review of SimpleHelp v6.0 ahead of release. The firm, founded in 2013 with offices in London, Portugal, and Thailand, specializes in offensive security including penetration testing, code review, and vulnerability research. Their consultants hold CISSP and OSCP certifications and have won prizes at Pwn2Own. No major security issues were found; all recommendations have been implemented in v6.0.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
SimpleHelp competitors and assessment
Company assessmentEmerging players
- AnyDesk: Remote support and unattended access competitor with a growing enterprise presence; AnyDesk overlaps with SimpleHelp's core remote control capability but historically lacked the deeper RMM/monitoring layer.
Direct peers
- BeyondTrust: Direct competitor in privileged remote support and access management, particularly in enterprise and security-conscious verticals; SimpleHelp cites BeyondTrust as a comparison point with claimed 62% cost savings.
- Atera: Direct RMM + remote access competitor purpose-built for MSPs, combining per-technician pricing with PSA; Atera's bundled RMM model is the closest SMB-MSP alternative to SimpleHelp's all-in-one platform.
- ConnectWise ScreenConnect: Direct competitor in remote support and RMM; ScreenConnect is the closest 1:1 competitor to SimpleHelp's core remote support offering, sold primarily through the MSP channel alongside ConnectWise's broader RMM stack.
- Datto (Kaseya-owned) SIRIS/RMM: Direct RMM and remote support competitor in the MSP channel; Datto's RMM platform is a like-for-like alternative to SimpleHelp for MSPs combining endpoint management with backup and continuity.
- TeamViewer: Direct competitor in remote support and unattended access; TeamViewer is SimpleHelp's most-cited incumbent, and SimpleHelp's pricing claims are explicitly benchmarked against TeamViewer's enterprise pricing.
- NinjaOne: Direct RMM competitor targeting the same MSP and IT-services buyer; NinjaOne competes on endpoint monitoring, scripting, and automation — overlapping with SimpleHelp's RMM and Toolbox features.
- N-able (N-sight): Direct RMM and remote monitoring competitor serving MSPs; N-able's N-sight platform competes head-to-head with SimpleHelp's monitoring, scripting, and remote access capabilities in the MSP channel.
- LogMeIn / GoTo Resolve: Direct competitor in remote support and endpoint management for SMB and IT-services; SimpleHelp publicly benchmarks 37% cost savings against LogMeIn, confirming them as a head-to-head incumbent.
- Splashtop: Direct competitor in remote support, attended/unattended access, and MSP-delivered remote support; Splashtop competes in the same price-sensitive segment where SimpleHelp's cost advantage is most relevant.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
SimpleHelp social profiles
Digital presenceSimpleHelp compliance and trust
Trust signalCompliance3 records
SimpleHelp financial estimates
Financial estimateRevenue estimate
Valuation estimate
SimpleHelp leadership team
Management profileNumber of profiles
Profiles2 records
SimpleHelp funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SimpleHelp M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SimpleHelp
What does SimpleHelp do?
SimpleHelp is a unified remote support and Remote Monitoring and Management (RMM) platform that combines on-demand remote support sessions, unattended remote access, endpoint monitoring, scripting automation, and proactive infrastructure management in a single application. The platform is deployed as a standalone server that customers can host on-premise or in the cloud, supports Windows, Linux, macOS, iOS, and Android, and now includes Cyana, an AI-powered assistant enabling natural language endpoint management. It is sold primarily to MSPs, IT support companies, and internal IT departments via per-technician annual subscriptions across Standard, Business, and Enterprise tiers.
Is SimpleHelp a public or private company?
SimpleHelp is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SimpleHelp founded?
SimpleHelp was founded in 2007. It employs 1 to 10 people.
Where is SimpleHelp based?
SimpleHelp is headquartered in Edinburgh, United Kingdom, in the Europe region.
How does SimpleHelp make money?
One revenue line is on record: software License and Subscription.
Who are SimpleHelp's main competitors?
AnyDesk is listed as an emerging player. Direct peers are BeyondTrust, Atera, ConnectWise ScreenConnect, Datto (Kaseya-owned) SIRIS/RMM, TeamViewer, NinjaOne, N-able (N-sight), LogMeIn / GoTo Resolve and Splashtop.
Does SimpleHelp have an API?
Yes. SimpleHelp provides a Web API (v1) that allows users to query and log server data, manage server configuration, and integrate with external systems. Additionally, a set of API endpoints enables programmatic triggering of SimpleHelp Toolbox tools, allowing users to list tools, start runs, check progress, and collect results without opening the Technician Console. OAuth Email integration is also supported for email authentication configuration on the server. Developer documentation is at guides.simple-help.com/simplehelp-integration-api-v1.
What industry is SimpleHelp in?
SimpleHelp's product category is Remote Support and RMM Software. Its primary akta.pro industry code is BPAEABAF, Endpoint & Device Management (UEM/MDM) Services, with a secondary code of BPAEABAA, Remote Monitoring & Management (RMM) Services. Its NAICS code is 5132 and its SIC code is 7372.