What Credible Behavioral Health Software does

Credible Behavioral Health Software (Credible EHR) is a product platform of Qualifacts, a privately-held U.S. behavioral health software company founded in 1999 and headquartered in Rockville, Maryland. Credible is an AI-powered, cloud-based electronic health record purpose-built for large behavioral health agencies, including community mental health centers, Certified Community Behavioral Health Clinics (CCBHCs), substance use disorder (SUD) treatment providers, intellectual and developmental disability (IDD) services, residential programs, and integrated primary care organizations. The platform combines clinical documentation, client engagement, billing, and analytics into a single integrated system, augmented by add-on modules such as OnCall Virtual Care, MethodOne for medication-assisted treatment, ePrescribing with ePA/EPCS/PDMP, Client Portal, Revenue Cycle Management, and Measurement-Based Care.

The underlying technology stack centers on the proprietary Qualifacts iQ AI suite, which delivers ambient clinical documentation that pre-populates up to 70% of clinical notes, intelligent scheduling that optimizes provider and program access, and in-workflow chatbot assistance. The platform supports 35,000+ configurable form templates, 60+ configurable alerts, and 500+ integrated evidence-based assessments, and is ONC-certified with HIE, eLabs, eFax, and API integrations. Self-service configuration is positioned as a differentiator, allowing agencies to modify forms, fields, and workflows without vendor intervention.

Credible operates an enterprise SaaS business model with quote-based annual subscription pricing, no publicly disclosed price points, and a direct field-sales go-to-market targeting VP and C-suite buyers at large agencies. Revenue is generated through recurring software licensing fees tiered by organization size and module selection, with additional revenue from add-on modules and professional services. The company employs 101-250 people and operates within a global mental health software market valued at USD 6.34 billion in 2025, projected to reach USD 18.16 billion by 2033 (CAGR 14.08%), with North America accounting for 38.72% of that market in 2025.

Name

Credible Behavioral Health Software

Legal name

Qualifacts

Website

https://credibleinc.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Credible Behavioral Health Software (Credible EHR) is Qualifacts' AI-powered, cloud-based electronic health record platform serving large behavioral health agencies, including community mental health centers, CCBHCs, SUD, IDD, residential, and integrated primary care providers.

Ownership category

akta.pro rank

Product category

Behavioral Health EHR Software

NAICS

Software Publishers (5132), Software Publishers (513210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro primary industry

Acute Care & Hospital EHRs (HLACAAAA)

akta.pro secondary industries

Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Integrated Behavioral Health (Collaborative Care) Platforms (HLALAEAC)

Keywords

• Behavioral health EHR
• Mental health software
• Clinical documentation AI
• Revenue cycle management
• CCBHC compliance software

Headquarters

HQ city

Rockville

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. EHR Software Subscription: Cloud-based EHR platform sold as subscription to behavioral health organizations. Revenue is recurring through software licensing fees, likely tiered by organization size or module usage. Additional revenue derived from add-on modules, professional services, and support.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Credible Behavioral Health Software is an AI-powered, cloud-based electronic health record (EHR) platform purpose-built for large behavioral health agencies, including community mental health centers, CCBHCs, substance use disorder (SUD) providers, IDD/autism services, residential programs, and integrated primary care organizations. The platform unifies clinical documentation, client engagement, billing/revenue cycle management, and analytics in a single system, augmented by the Qualifacts iQ AI suite for ambient documentation, intelligent scheduling, and workflow automation.

Product overview

Credible Behavioral Health Software (Credible EHR) is an AI-powered, cloud-based electronic health record platform offered by Qualifacts. The product portfolio consists of the Credible EHR as the core platform, augmented by the Qualifacts iQ AI suite for clinical documentation and scheduling automation, OnCall Virtual Care for telehealth, and specialized modules including MethodOne (MAT/MOUD), Client Portal, ePrescribing, Revenue Cycle Management, and Measurement-Based Care. All components are designed for behavioral health organizations including community mental health centers, CCBHCs, SUD treatment, IDD, and integrated primary care.

Differentiator

Problem solved

Functional benefit

Products and services

• Credible EHR AI-powered, cloud-based electronic health record platform designed for large behavioral health agencies including community mental health centers, CCBHCs, SUD, IDD, residential, and integrated primary care services. Provides integrated clinical documentation, client engagement, billing, and analytics in a single system.
• Qualifacts iQ AI Suite

Quantifiable outcome

• Reduces clinical documentation by up to 70% through AI-powered pre-population
• +3 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature9 records

Scale indicators9 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Netsmart Technologies: Netsmart is the leading behavioral health and human services EHR vendor, serving community mental health centers, CCBHCs, SUD, and IDD providers—directly overlapping Credible's core customer segments and CCBHC/SUD tooling.
• NextGen Healthcare: NextGen provides ambulatory and specialty EHRs including behavioral health offerings, competing with Credible for mid-to-large behavioral health agencies seeking integrated practice management and RCM.
• Valant: Valant offers an EHR and practice management platform purpose-built for behavioral health, particularly outpatient and private practices, competing for similar clinician and agency buyers as Credible.
• Sigmund Software (ContinuumCloud): Sigmund Software, now part of ContinuumCloud, is a purpose-built behavioral health EHR serving similar CCBHC, SUD, and mental health agency customers as Credible.
• CareCloud (MTBC): CareCloud offers specialty-focused EHR and RCM solutions including behavioral health, competing with Credible on integrated billing, clinical documentation, and mid-market agency buyers.
• Core Solutions: Core Solutions provides the Cx360 behavioral health EHR platform for health and human services agencies, directly competing with Credible for large community mental health and CCBHC contracts.
• TherapyNotes: TherapyNotes provides practice management and EHR for behavioral health practitioners, primarily serving small and mid-sized practices and competing with Credible's small-practice segment.

Broad incumbents

• eClinicalWorks: eClinicalWorks is a large ambulatory EHR vendor serving a broad customer base including behavioral health providers, competing with Credible on integrated primary care and community health center deals.
• Oracle Health (Cerner): Oracle Health offers broad acute-care and ambulatory EHRs that increasingly include behavioral health modules, competing with Credible for integrated health systems that want a single-vendor platform.
• Epic Systems: Epic dominates large US health systems with comprehensive EHRs and has been extending into behavioral health workflows, posing a competitive threat in integrated primary care and large hospital-affiliated agencies.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/qualifacts?lang=en
• Facebookfacebook.com/Qualifacts
• LinkedInlinkedin.com/company/credible

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Credible Behavioral Health Software