Insuresoft

What Insuresoft does

Insuresoft is a Tuscaloosa, Alabama-based software company that builds and operates the Diamond platform, an all-in-one cloud-native property and casualty (P&C) insurance core system. Diamond unifies policy administration, billing, claims, agent/policyholder portals, product configuration (Composer), customer communications (Publisher), and analytics (Acumen on Power BI) into a single natively-built codebase that supports personal, commercial, specialty, farm, non-standard auto, and workers' compensation lines. The platform runs on Microsoft Azure using Azure Kubernetes Service with bi-monthly upgrades, and is deployed via cloud, on-premise, or hybrid models for insurance carriers, MGAs, MGUs, and TPAs across all 50 U.S. states. The company reports over $3 billion in client P&C premiums processed annually across 30+ insurance companies, with 100% implementation success and a 95% renewal rate.

Insuresoft monetizes Diamond primarily through subscription and software licensing agreements priced by deployment scope, modules selected, and customer size, with multi-year contract terms. The go-to-market is sales-led enterprise field motion augmented by industry events (NAMIC, ITC Vegas, annual UGM conference), content marketing, and a referral channel that the company identifies as its primary new-customer acquisition driver. The product is differentiated less on price than on integration depth (150+ pre-built third-party integrations, including CARFAX, LexisNexis, Verisk, One Inc, and SPLICE), configurability without IT dependency (Composer adopted by 75% of clients), and operational reliability (SOC 2 Type II certified, Aite-Novarica Customer Experience ranking of 92 — the highest awarded in policy administration).

Insuresoft operates as a strategic subsidiary of Vencora, a private insurance-technology-focused holding company, and counts Travisoft (workers' comp benefits administration) as a sister operating company. The company maintains a 101–250 employee base with an average team tenure of 11 years, and is led by CEO Nancy Schulte with a leadership team spanning product architecture, sales, and cloud services. No external venture or private equity funding rounds are disclosed; growth has been organic and parent-company financed.

Name

Insuresoft

Legal name

Insuresoft

Website

https://insuresoft.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Insuresoft builds Diamond, an all-in-one cloud-native P&C insurance core platform (policy, billing, claims, portals, analytics) deployed via Microsoft Azure for U.S. insurance carriers, MGAs, MGUs, and TPAs across all 50 states.

Ownership category

akta.pro rank

Product category

P&C Insurance Core Software

NAICS

Agencies, Brokerages, and Other Insurance Related Activities (5242)

akta.pro primary industry

Claims Management & Digital FNOL Platforms (FSAGAGAC)

akta.pro secondary industries

Data, Analytics & AI for Insurance (Risk, Pricing, Personalization) (FSAGAGAE), Technology / IT Services BOP (FSAJAFAK)

Keywords

• P&C insurance software
• Policy administration systems
• Insurance claims management
• Insurer core platforms
• Insurance billing software

Headquarters

HQ city

Tuscaloosa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing and Subscription: Diamond platform sold as subscription/licensing model to insurance carriers, MGAs, and MGUs. Platform deployed via cloud (Insuresoft cloud, client cloud) or on-premise. Revenue tied to deployment scope and modules selected.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels11 records

Core offering

Insuresoft sells the Diamond Platform, an all-in-one enterprise P&C insurance software suite that combines policy administration, billing, claims management, digital engagement portals, product configuration, customer communications, and analytics in a single integrated system. The platform is deployed via Microsoft Azure cloud, client cloud, or on-premise, and serves insurance carriers, MGAs, MGUs, and TPAs across Personal, Commercial, Specialty, Farm, Non-standard Auto, and Workers' Comp lines of business.

Product overview

Insuresoft offers the Diamond Platform, an all-in-one enterprise digital insurance system for P&C insurers, MGAs, MGUs, and TPAs. The platform combines seven integrated modules: Policy Administration (core policy lifecycle management), Diamond Billing (payment processing and plans), Diamond Claims (end-to-end claims handling), Diamond Portal (agent and policyholder access), Diamond Composer (product configuration tool), Diamond Publisher (customer communication management), and Acumen Analytics (reporting and dashboards). Diamond supports all P&C lines including Personal, Commercial, Specialty, Farm, Non-standard Auto, and Workers' Compensation. The platform is built on Microsoft Azure with cloud, on-premise, and hybrid deployment options. Diamond can be implemented as a complete suite or modularly. The ecosystem includes 150+ pre-built integrations and low-code/no-code tools for customization.

Differentiator

Problem solved

Functional benefit

Brands

• Diamond System: All-in-one digital insurance platform for P&C insurers, MGAs, and MGUs, combining policy administration, billing, claims, portals, and analytics.
• Acumen Analytics
• Diamond Composer
• Diamond Publisher

Products and services

• Diamond Platform All-in-one enterprise P&C insurance software platform combining core policy processing, billing, claims, digital engagement, and analytics for insurance carriers, MGAs, MGUs, and TPAs across Personal, Commercial, Specialty, Farm, Non-standard Auto, and Workers' Comp lines of business.
• Policy Administration Real-time, cloud-based rating and underwriting transaction engine for personal and commercial lines, centralizing the full policy lifecycle from quote through bind to renew for P&C insurers and MGAs.
• Diamond Billing Insurance billing software providing flexible user-defined payment plans, real-time policy changes, automated cancellations and reinstatements, and self-service payment options supporting both agency bill and direct bill.
• Diamond Claims End-to-end claims management software handling First Notice of Loss through Final Settlement with configurable rules, intuitive workflow, and legacy data migration capabilities for P&C insurers.
• Diamond Portal Pre-configured web portal providing agents and policyholders with real-time policy details, claims updates, and billing information through a unified code base supporting all user types.
• Diamond Composer Cloud-based no-code product configuration tool enabling business users to manage rates, rules, workflows, and forms across the complete product lifecycle without IT support.
• Diamond Publisher Customer communication management platform providing document creation, Microsoft Word-based printing, PDF, and real-time dynamic publishing for insurance customer communications.
• Acumen Analytics Analytics extension of the Diamond platform powered by Microsoft Power BI, delivering operational dashboards, real-time reporting, and customizable views that consolidate data across insurance operations.
• Diamond Cloud Cloud hosting service on Microsoft Azure with Azure Kubernetes Service (AKS) containerized architecture, providing scalable, secure, repeatable deployment with bi-monthly upgrades and managed services.
• Managed Services IT operations management including scalability assessment, high availability, disaster recovery, and security services that reduce IT operating costs for insurers running the Diamond platform.
• Implementation Services Professional implementation services with a 100% implementation success rate, supported by parent company Vencora's broader capabilities to deliver Diamond platform deployments.

Quantifiable outcome

• 100% implementation success rate - every Insuresoft implementation has gone to production
• +5 more outcomes

Named customers9 records

Segments10 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability5 records

Feature9 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Input 1coreTechnology or Integration · 21 April 2026Input 1's billing and digital payment infrastructure integrated within Diamond System platform. Ensured continuity of billing, digital payments, and premium finance functions for VGM Insurance Services during policy administration modernization. Direct integration of billing within policy workflows with zero disruption to policyholders.
• SPLICE SoftwarecoreTechnology or Integration · 10 October 2024Integration provides FNOL (First Notice of Loss) and Legal Notice of Cancellation capabilities via text and phone within Diamond. Enables proactive notifications and 2-way text and call interactions for enhanced customer communications.
• NAMICO (NAMIC Insurance Company)coreTechnology or Integration · 26 August 2024NAMICO selected Diamond as its core insurance processing system for streamlining P&C lines of business. Partnership includes Gold Sponsorship at NAMIC 129th Annual Convention.
• Hi MarleycoreTechnology or Integration · 8 August 2024Integration brings streamlined claims communication solution to enhance policyholder experience. Conversational messaging integrated directly into Diamond core system for adjuster workflow.
• Nintex AssureSign (formerly AssureSign)coreTechnology or Integration · 19 January 2022Electronic signature and digital transaction management integrated into Diamond Platform. Empowers insurers to eliminate paper processes and offer modern digital eSigning experiences to policyholders.
• CARFAXcoreTechnology or Integration · 10 August 2021CARFAX vehicle history data integrated into Diamond core ecosystem. Vehicle history information instantly available for carriers using the Insuresoft platform.
• One InccoreTechnology or Integration · 24 June 2021Two-way technology partnership expanding integrations between One Inc's digital payments platform for both inbound premium payments and outbound claims payments.
• Ivans Insurance SolutionsminorChannel Partner/ Reseller/ DistributorInsurance industry exchange connecting insurers, MGAs, agencies, and insured through cloud-based software automating distribution and servicing.
• KaboodlecoreImplementation/ SI/ Consulting PartnerIntegrates with Insuresoft to combine information from various locations into central data hub. Single source of truth enabling growth acceleration and data-driven decisions.
• CovenircoreImplementation/ SI/ Consulting PartnerBusiness process optimization providing frontline services, back-office support, and customer communications. Helps scale business workflows in tune with growth.
• RedhawkcoreImplementation/ SI/ Consulting PartnerTechnology-enabled services including implementation, interface development, data & reporting, systems integrations, testing, business analysis. Diamond Composer Silver Certified.
• Marias TechnologycoreImplementation/ SI/ Consulting PartnerInsurance technology services for system testing, implementation, requirements gathering, and specification definition. Ensures exact configuration for lines of business and states.
• Microsoft AzurecoreTechnology or IntegrationDiamond Cloud hosted on Microsoft Azure providing secure, scalable cloud infrastructure with AKS containerized architecture and bi-monthly upgrades.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Guidewire: Guidewire is the leading provider of P&C insurance core platforms (PolicyCenter, BillingCenter, ClaimCenter) for global carriers and MGAs. Direct competitor to Insuresoft's Diamond platform across personal, commercial, and specialty lines.
• Duck Creek Technologies: Duck Creek provides a cloud-native P&C insurance suite spanning policy, billing, and claims, serving carriers and MGAs globally. Competes head-to-head with Diamond for cloud-modernization deals in the same mid-market and carrier segment.
• Sapiens International: Sapiens offers insurance software platforms for P&C, life, and workers' compensation carriers. Comparable to Insuresoft in targeting mid-sized insurers with integrated policy, billing, and claims solutions across multiple lines of business.
• Majesco: Majesco provides cloud-based insurance software for P&C and life/health carriers, including policy administration, claims, billing, and analytics. Directly comparable to Insuresoft's Diamond in core system modernization for mid-market insurers and MGAs.
• Insurity: Insurity offers a P&C-focused core insurance suite with policy administration, claims, billing, and analytics for carriers, MGAs, and TPAs. Overlapping customer base and product scope make it a direct competitor in mid-market and specialty P&C.
• OneShield: OneShield delivers P&C insurance software solutions for carriers, MGAs, and TPAs across personal and commercial lines. Comparable to Insuresoft's modular Diamond suite targeting similar mid-market and MGA segments.
• EIS Group: EIS Group provides a cloud-native core insurance platform (EIS CoreSuite) for P&C, life, and benefits carriers, with strong MGA capabilities. Direct competitor to Insuresoft in core platform modernization for carriers and MGAs.

Broad incumbents

• CCC Intelligent Solutions: CCC is a broad insurance technology incumbent in the auto claims ecosystem, connecting insurers, repairers, and parts suppliers through its CCC ONE platform. Relevant adjacent player through claims integrations and partnerships with Insuresoft.
• Hyland (Acuity Insurance Solutions): Hyland's insurance division provides content services, workflow, and insurance-specific software platforms for carriers. Adjacent competitor offering claims and policy workflow capabilities to P&C insurers comparable to Diamond modules.

Emerging players

• FINEOS: FINEOS is a cloud-native insurance core platform primarily focused on life, disability, and absence management. Sister-company Travisoft within Vencora competes in adjacent workers' comp benefits space, making FINEOS a thematically comparable insurtech platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@insuresoft8446
• Facebookfacebook.com/insuresoft
• LinkedInlinkedin.com/company/insuresoft
• Xx.com/insuresoft

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Insuresoft