CEG

What CEG does

CEG (Computer Engineering Group) is a privately held, founder-owned managed IT services provider headquartered in Napa, California, with a branch office in Hercules. Founded in 1989 by Jorge Zetina, the company delivers outsourced and co-managed IT support to SMB and mid-market organizations across Napa Valley, Sonoma County, Solano County, Contra Costa County, and the broader Bay Area. Its offering is organized around five core service pillars: Managed Helpdesk, Managed IT/vCIO, Managed Security, Managed Infrastructure, and Co-Managed IT, supplemented by cloud services, backup and disaster recovery, mobile device management, fiber and low-voltage infrastructure, staff augmentation, and managed threat detection and response.

The underlying technology stack is built primarily on the Microsoft ecosystem (Microsoft 365, Azure, with Microsoft Silver Partner status) and the ConnectWise platform family for remote monitoring and management (RMM) and remote support (ScreenConnect). Enterprise-grade cybersecurity is delivered through a partnership with Arctic Wolf (24/7 SOC, SIEM) integrated with SentinelOne endpoint protection. CEG holds an AICPA SOC 2 certification and maintains advisory alignment with HIPAA, PCI DSS, and NIST 800-53 frameworks, enabling it to serve regulated verticals.

Revenue is generated primarily through recurring monthly/annual managed service subscriptions covering helpdesk, infrastructure, security monitoring, and vCIO strategic consulting, supplemented by project-based professional services including IT migrations, computer and phone repair, and fiber/low-voltage installation work. Pricing is quote-based and tailored per client with no public rate cards. Go-to-market is consultative and direct, driven by free business consultations, content marketing, community engagement (Rotary Club of Napa Sunrise), and relationship-based selling into a fragmented SMB/mid-market base across seven industry verticals, with winery IT in Napa Valley serving as a recognized specialization.

Name

CEG

Legal name

Computer Engineering Group

Website

https://cegsupport.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

CEG is a privately held, founder-owned managed IT services provider in Napa, California delivering outsourced helpdesk, infrastructure, security, and vCIO services to SMB and mid-market organizations across the North Bay, with winery IT as a recognized vertical specialization.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

akta.pro secondary industry

Governance, Risk & Compliance (GRC) Managed Services (BPAEADAJ)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud infrastructure management
• IT consulting support
• Business technology solutions

Headquarters

HQ city

Napa

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Recurring Subscriptions): CEG's primary revenue stream derives from ongoing managed IT service agreements, encompassing helpdesk support, infrastructure management, security monitoring, and vCIO strategic consulting. Services are delivered on a recurring monthly/annual subscription basis as part of long-term managed service relationships.
2. Professional Services (Projects & Staff Augmentation): One-time and project-based revenue from IT implementation projects, technology migrations, computer and phone repair services, staff augmentation, and fiber/low-voltage infrastructure work. Supplements the recurring managed services revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

CEG provides managed IT services to SMB and mid-market organizations, including 24/7 helpdesk support, infrastructure management, enterprise-grade cybersecurity (powered by Arctic Wolf and SentinelOne), and vCIO strategic consulting. Services are delivered via proprietary Journey Support Model under recurring subscription agreements, with specialized vertical solutions for wineries (climate control, harvest-sensitive production systems, hospitality technology), healthcare (HIPAA-compliant infrastructure), financial services, hospitality, manufacturing, professional services, and trades.

Product overview

Computer Engineering Group (CEG) operates as a managed IT services provider offering a portfolio of interconnected services rather than a single software product. The core offering centers on five managed service pillars: Managed Helpdesk Services (front-line technical support with defined response SLAs), Managed IT / vCIO Services (strategic technology leadership and roadmap planning), Managed Security Services (enterprise-grade cybersecurity powered by Arctic Wolf and SentinelOne), Managed Infrastructure Services (network, server, cloud, and backup management), and Co-Managed IT (supplemental support for clients with existing internal IT teams). These core services are delivered alongside secondary offerings including Cloud Services & Office 365 Support, Managed Backup and Disaster Recovery (BDR), Mobile Device Management (MDM), Fiber & Low Voltage Infrastructure, Staff Augmentation, and Managed Threat Detection and Response (MDR). CEG also delivers a suite of industry-specific IT solutions spanning Healthcare, Financial Services, Hospitality, Manufacturing & Distribution, Professional Services, Trades, and Winery verticals, with the winery segment (particularly Napa Valley wineries) representing a notable area of specialization.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Helpdesk Services Front-line technical support for client employees, including troubleshooting, ticket management, multi-channel user assistance (phone, email, web portal), issue escalation, and day-to-day IT problem resolution with defined response-time SLA commitments (60 min critical, 120 min high, 8 hr normal, 16 hr low).
• Managed IT / vCIO Services Strategic technology consulting and virtual Chief Information Officer services, including technology roadmap development, annual and quarterly business reviews (QBRs), budget planning, vendor relationship management, and IT alignment with business objectives. Substitutes for an internal CIO at SMB scale.
• Managed Security Services Enterprise-grade cybersecurity monitoring and protection powered by Arctic Wolf, offering 24/7 SOC monitoring, SIEM implementation, SentinelOne endpoint protection, threat detection and response, security awareness training, compliance management, and incident response planning delivered as a layered managed service.
• Managed Infrastructure Services Infrastructure monitoring, network performance management, server optimization, cloud management, wireless systems, automated backup, disaster recovery planning, and business continuity assurance to maintain a robust and reliable technology foundation for clients.
• Co-Managed IT Services Flexible IT support designed to work alongside an organization's existing internal IT team, providing supplemental coverage for after-hours, vacation/sick coverage, specialized project assistance, escalation support, and access to enterprise-grade RMM and security tools integrated into the client's existing IT operations.
• Winery IT Solutions Specialized managed IT for Napa Valley wineries covering harvest-to-bottle operations, production technology, climate control monitoring, tasting room hospitality technology, guest WiFi, POS systems, generational data protection, and family succession planning support.
• Healthcare IT Solutions HIPAA-compliant IT support for medical practices including 24/7 infrastructure monitoring, automated system maintenance, real-time threat prevention, continuous compliance monitoring, automated backup verification, disaster recovery testing, and technology lifecycle planning tailored to healthcare providers.
• Financial Services IT Solutions IT solutions for investment firms, financial advisors, credit unions, and insurance agencies, addressing SEC and FINRA compliance, high-availability trading systems, encryption and access controls, automated backups, and business continuity for financial operations.
• Hospitality IT Solutions Managed IT for hotels and restaurants, focusing on guest WiFi optimization, payment system security, seasonal scalability, guest system monitoring, failover systems, and continuity planning for peak-season operations.
• Manufacturing & Distribution IT Solutions IT services bridging IT and OT systems for manufacturers and distributors, including production monitoring, network segmentation, OT/IT security, supply chain technology, redundancy planning, and smart factory solutions to prevent downtime and optimize production.
• Professional Services IT Solutions IT solutions for professional services firms including remote work optimization, team collaboration tools, secure client data protection, access control management, automated backups, failover testing, and tailored continuity plans.
• Trades IT Solutions IT services for trades and construction businesses supporting mobile workforces with mobile device management, fleet system optimization, field service technology, job site connectivity monitoring, remote access security, and disaster recovery for field operations.
• Cloud Services & Microsoft 365 Support Cloud infrastructure management, migration, and optimization services including support for AWS, Azure, and Google Cloud platforms, hybrid cloud environments, and Microsoft 365/Office 365 productivity suite as a Microsoft Silver Partner.
• Managed Backup and Disaster Recovery (BDR) Professional backup and disaster recovery services including automated data backups, cloud or offsite storage, disaster recovery planning aligned to RTO/RPO objectives, regular recovery testing, and ransomware protection.
• Mobile Device Management (MDM) Remote monitoring, management, and security of mobile devices across an organization's network, including BYOD support, remote data wipe capabilities, update management, and security vulnerability monitoring.
• Managed Threat Detection and Response (MDR) Cybersecurity service combining advanced analytics, threat intelligence, and human expertise to detect, investigate, and respond to threats in real time, providing access to a Security Operations Center without building one in-house.
• Staff Augmentation Supplemental IT staffing services providing additional skilled IT professionals to cover project needs, skill gaps, vacations, and sick leaves on a flexible basis for client organizations.
• Fiber & Low Voltage Infrastructure Design and management of fiber optic and low-voltage cabling infrastructure to support business connectivity, networking, and communications systems, performed under California C7 Low Voltage Contractor License.

Quantifiable outcome

• Critical issue response: 60-minute response time commitment
• +3 more outcomes

Segments8 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• Arctic WolfcoreTechnology or IntegrationArctic Wolf is the underlying technology platform powering CEG's managed security services. CEG delivers enterprise-grade cybersecurity (24/7 SOC monitoring, SIEM, SentinelOne endpoint protection, incident response) to clients through this partnership. The relationship enables CEG to offer security operations center capabilities without building in-house SOC infrastructure.
• MicrosoftcoreTechnology or IntegrationCEG is a Microsoft Silver Certified Partner with competencies across the Microsoft technology ecosystem including Microsoft 365, Office 365, Azure cloud platform, and related tools. This partnership provides CEG with access to Microsoft resources, training, and certifications that underpin its service delivery.
• ConnectWisecoreTechnology or IntegrationConnectWise is the platform ecosystem CEG uses for remote monitoring and management (RMM) of client environments. The ConnectWise platform provides the operational backbone for CEG's proactive IT management, ticketing, and monitoring capabilities. CEG's management team attended IT Nation: Secure conference hosted by ConnectWise.
• SentinelOnecoreTechnology or IntegrationSentinelOne provides endpoint protection deployed as part of CEG's comprehensive managed security stack. SentinelOne is integrated into CEG's security stack alongside Arctic Wolf's SOC and SIEM capabilities to provide layered endpoint defense.
• ScreenConnect (ConnectWise)coreTechnology or IntegrationScreenConnect is the remote support platform CEG uses to deliver remote IT support, troubleshooting, and maintenance to clients. It is accessible via https://rmmus-computerengineeringgroup.screenconnect.com/ for client remote support sessions.

Scale indicators2 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Ntiva: Ntiva is a mid-market managed IT services provider offering helpdesk, managed security, cloud, and vCIO services to SMB and mid-market clients across multiple U.S. regions. It is directly comparable to CEG in service portfolio and customer profile, though at meaningfully larger scale.
• Dataprise: Dataprise is a national managed services provider delivering managed IT, cybersecurity, cloud, and vCIO services to mid-market organizations. It is a direct peer to CEG in offering breadth and target customer, but operates at significantly greater scale.
• Logically: Logically is a managed IT and cybersecurity services provider serving SMB and mid-market organizations across the U.S. Its managed security, helpdesk, and vCIO portfolio aligns directly with CEG's offering mix.
• Coretelligent: Coretelligent provides managed IT, cloud, cybersecurity, and vCIO services to mid-market and SMB clients, with a focus on regulated industries. Its service portfolio and target customer profile overlap directly with CEG.
• Impact Networking: Impact Networking is a managed services provider delivering IT support, cybersecurity, and document management to SMB and mid-market organizations. It competes in the same managed IT service category as CEG.
• CMIT Solutions: CMIT Solutions is a managed IT services franchise network providing helpdesk, managed security, and vCIO services to SMBs across the U.S. Its franchise model contrasts with CEG's independent operator model, but the underlying service offering is highly comparable.
• Fidelus Technologies: Fidelus Technologies provides managed IT services, cybersecurity, and consulting to mid-market clients. Its managed service offering is directly comparable to CEG's portfolio.

Regional players

• BC Networks: BC Networks is a Northern California managed IT services provider serving SMBs in the Bay Area. It is a regional peer to CEG with overlapping geography and customer base.
• TekStream Solutions: TekStream Solutions is a managed IT and cybersecurity services provider serving SMB and mid-market organizations. It is comparable to CEG in service mix and target customer, with regional operational overlap.

Broad incumbents

• Microsoft: Microsoft is the underlying technology platform for CEG's cloud and productivity services via Microsoft 365 and Azure. As a broad incumbent, Microsoft competes indirectly by enabling customers to manage Microsoft workloads internally, but is also a strategic partner to CEG.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/cegnapa
• Facebookfacebook.com/cegsupport
• LinkedInlinkedin.com/company/cegsupport
• Instagraminstagram.com/cegnapa

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CEG