Network Doctor
Network Doctor is a privately-held managed IT services provider founded in 2003 and headquartered in Englewood Cliffs, NJ. The company delivers outsourced IT infrastructure, cybersecurity, cloud, and consulting services to SMB and mid-market businesses across 31+ U.S. states via 70+ certified engineers.
- Company typePrivate
- Founded2003
- HeadquartersEnglewood Cliffs, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Network Doctor does
Network Doctor is a privately-held managed IT services provider founded in 2003 and headquartered in Englewood Cliffs, New Jersey. The company delivers outsourced IT infrastructure management, managed cybersecurity, cloud solutions, IT consulting, and web design to small and mid-market businesses across 31+ U.S. states, supported by a team of 70+ certified system engineers and help desk professionals. Service delivery is anchored on a 24/7 Security Operations Center (SOC 2 Type 1 certified), sub-6-minute help desk response SLAs, and a customized (non-cookie-cutter) managed service plan model delivered through remote support tools including ConnectWise, ScreenConnect, and DeskDirector, with Microsoft Teams and Slack integrations for ticket submission. Compliance expertise spans HIPAA, PCI, FINRA, IT404, and HITRUST, which serves as the qualifying posture for healthcare, financial, and regulated clients.
The revenue model is primarily recurring monthly subscriptions for managed IT, managed cybersecurity, and custom cloud solutions, supplemented by project-based IT consulting and one-time web design engagements. Go-to-market is sales-led and direct, with nine verticalized service pages (Healthcare, Finance, Private Equity, Real Estate, Manufacturing, Non-Profits, Creatives, IT-for-IT, and Business) and a client portal for ticket management. The company has expanded through acquisition, most notably SNC Squared in December 2021, which now operates as NDR Missouri in Joplin, MO, adding Midwest presence and healthcare-IT depth. Distribution partnerships with ConnectWise, Ingram Micro, Microsoft, ScreenConnect, and DeskDirector form the operational backbone, while founder Paul Hilbert leads the privately-held, founder-owned company that has earned recognition including CRN Elite 150 (2020), CRN MSP 500 Pioneer (2021), Inc. 5000, Forbes Technology Council membership, and Ingram Micro partner awards.
Network Doctor firmographics
Firmographics- Name
- Network Doctor
- Legal name
- Network Doctor
- Website
- https://networkdr.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Network Doctor is a privately-held managed IT services provider founded in 2003 and headquartered in Englewood Cliffs, NJ. The company delivers outsourced IT infrastructure, cybersecurity, cloud, and consulting services to SMB and mid-market businesses across 31+ U.S. states via 70+ certified engineers.
- Ownership category
- akta.pro rank
Network Doctor industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Technical & Scientific Expert Networks (BPAHALAH)
Keywords
Where Network Doctor is headquartered
LocationHeadquarters
- HQ city
- Englewood Cliffs
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Network Doctor business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Monthly recurring managed IT support services providing comprehensive IT infrastructure management, security, and monitoring for business clients
- Managed Cybersecurity: Security services including SOC monitoring, vCISO services, and compliance support (HIPAA, PCI, FINRA, IT404)
- Custom Cloud Solutions: Hybrid cloud hosting services including Office 365, hosted servers, and encrypted email solutions
- IT Consulting: Strategic technology consulting, project work, office moves, staff augmentation, and technology planning
- Web Design: Website design and development services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Customized managed service plans |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Network Doctor product offering
Product offeringCore offering
Network Doctor is a managed service provider delivering 24/7 proactive IT monitoring, help desk support, cybersecurity, hybrid cloud solutions, and strategic IT consulting to small and mid-sized businesses. Its portfolio includes managed IT, managed cybersecurity, custom cloud, IT consulting, co-managed IT, vCISO services, and web design across nine verticals.
Product overview
Network Doctor is a managed service provider (MSP) offering a unified portfolio of IT services for small to mid-sized businesses. The core offerings include Managed IT Services, Managed Cybersecurity, Custom Cloud Solutions, IT Consulting, and Web Design. Services are delivered through a team of 70+ certified system engineers and help desk professionals providing 24/7 proactive monitoring with sub-6-minute response times. The company operates a 24/7 Security Operations Center (SOC) and provides vCISO services alongside co-managed IT options for organizations with existing internal IT teams. The product portfolio also includes acquired brand SNC Squared (now NDR Missouri) and a client portal powered by DeskDirector. Compliance support is provided for HIPAA, PCI, FINRA, and IT404 standards.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Core managed IT offering providing 24/7 proactive monitoring of devices, servers, and workstations, help desk support with sub-6-minute response times, and comprehensive IT infrastructure management for business clients.
- Managed Cybersecurity Cybersecurity services including 24/7 Security Operations Center (SOC) monitoring, vCISO services, dark web monitoring, and compliance support for HIPAA, PCI, FINRA, and IT404.
- Custom Cloud Solutions Hybrid cloud solutions including Office 365 management, hosted servers, secure encrypted email, and cloud migration services tailored to business needs.
- IT Consulting Strategic technology planning, long-term budgeting, CIO services, and technology consulting to help organizations remain flexible and meet growth challenges.
- Web Design Website design and development services for businesses seeking digital presence and web-based solutions.
- Co-managed IT Services that work alongside in-house IT departments to add capacity and allow internal teams to focus on business-critical and higher value-added tasks.
Quantifiable outcome
- Response to majority of service tickets in under 6 minutes
- +1 more outcomes
Companies that use Network Doctor
Customer profileNamed customers19 records
Segments9 records
Ideal customer profiles3 records
Network Doctor technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature6 records
Network Doctor partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- ConnectWisecoreConnectWise is a major PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) platform partner. Network Doctor was featured at Automation Nation 2018 with recognition from ConnectWise Chief Product Officer Craig Fulton for extensive documentation practices.
- Ingram MicrocoreIngram Micro is a key distribution partner. Network Doctor has won Ingram Partner Awards recognizing their partnership excellence.
- MicrosoftcorePartner for Microsoft Teams integration (support tickets via Teams), Office 365 solutions, and Microsoft-based technology implementations including patches and updates management.
- ScreenConnectcoreRemote support software used for client support delivery - accessible via connect.networkdr.com portal.
- DeskDirectorcoreClient portal and ticketing system for support management - accessible via supportnow.networkdr.com.
- SNC SquaredcoreAcquired company now operating as 'NDR Missouri - Formerly SNC Squared' in Joplin, MO. Represents strategic expansion into the Midwest market and addition of healthcare IT expertise including medical software knowledge and HIPAA compliance.
Scale indicators3 records
Recent moves7 records
Expansion highlights6 records
Network Doctor competitors and assessment
Company assessmentDirect peers
- Dataprise: Dataprise is a Mid-Atlantic-based managed services and cybersecurity provider with national reach, offering 24/7 help desk, SOC services, and vertical practices similar to Network Doctor's portfolio, and competing head-to-head in the SMB-to-enterprise segment.
- Coretelligent: Coretelligent provides managed IT, cybersecurity, and cloud services to mid-market and enterprise clients in regulated industries including financial services and healthcare, mirroring Network Doctor's vertical-specialist GTM and recurring managed services model.
- Ntiva: Ntiva is a managed IT services and cybersecurity provider of comparable size and service mix (managed IT, cloud, security, vCISO) serving SMB and mid-market clients across multiple U.S. regions, directly competing with Network Doctor for the same buyer profile.
- NetStar: NetStar is a managed IT services provider with a notable healthcare vertical (NetStar Healthcare) closely aligned to Network Doctor's HIPAA-focused healthcare practice, offering comparable managed IT, cybersecurity, and compliance services.
- Eze Castle Integration: Eze Castle Integration (now part of ECI) is a managed IT and cloud provider specializing in financial services and regulated industries, overlapping directly with Network Doctor's FINRA/PCI compliance practice and recurring managed services stack.
Broad incumbents
- SHI International: SHI is a large IT solutions and services provider combining hardware/software distribution with managed and professional services; competes with Network Doctor in mid-market IT services, especially Microsoft-centric cloud and security engagements.
- CompuCom: CompuCom is a large, established managed IT services and workplace solutions provider owned by Variant Equity, offering end-user support, managed networks, and cybersecurity at greater scale and broader portfolio than Network Doctor.
- Presidio: Presidio is a national digital solutions and managed services provider with deep cybersecurity, cloud, and infrastructure practices, overlapping Network Doctor's managed IT and security offerings for mid-market and enterprise clients.
- Connection: Connection is a large IT solutions and services company with a managed services and cloud practice that overlaps Network Doctor's portfolio, particularly in Microsoft cloud, networking, and mid-market IT support engagements.
Others
- Atlantic.Net: Atlantic.Net is a hosting and managed cloud provider with overlapping cloud and managed infrastructure services; smaller and more hosting-centric than Network Doctor but adjacent in custom cloud solutions and SMB IT infrastructure delivery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Network Doctor social profiles
Digital presenceNetwork Doctor compliance and trust
Trust signalCompliance6 records
Network Doctor financial estimates
Financial estimateRevenue estimate
Valuation estimate
Network Doctor leadership team
Management profileNumber of profiles
Profiles7 records
Network Doctor subsidiaries and ownership
Company hierarchySubsidiaries2 records
Network Doctor funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Network Doctor M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Network Doctor
What does Network Doctor do?
Network Doctor is a managed service provider delivering 24/7 proactive IT monitoring, help desk support, cybersecurity, hybrid cloud solutions, and strategic IT consulting to small and mid-sized businesses. Its portfolio includes managed IT, managed cybersecurity, custom cloud, IT consulting, co-managed IT, vCISO services, and web design across nine verticals.
Is Network Doctor a public or private company?
Network Doctor is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Network Doctor founded?
Network Doctor was founded in 2003. It employs 101 to 250 people.
Where is Network Doctor based?
Network Doctor is headquartered in Englewood Cliffs, United States, in the North America region.
How does Network Doctor make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are managed Cybersecurity, custom Cloud Solutions, IT Consulting and web Design.
Who are Network Doctor's main competitors?
Direct peers on record are Dataprise, Coretelligent, Ntiva, NetStar and Eze Castle Integration. Broad incumbents are SHI International, CompuCom, Presidio and Connection. Atlantic.Net is listed as an others.
Does Network Doctor have an API?
No public API is recorded for Network Doctor.
What industry is Network Doctor in?
Network Doctor's product category is Managed IT Services. Its primary akta.pro industry code is BPAHALAH, Technical & Scientific Expert Networks. Its NAICS code is 541513 and its SIC code is 7370.