Xima Software
Xima Software is a privately-held US contact center software vendor (founded 2007, South Jordan, UT) offering cloud, on-premise, and unified communications platforms with AI-powered analytics, automated quality scoring, and speech analytics, serving SMB and enterprise customers across healthcare, financial services, retail, manufacturing, and technology.
- Company typePrivate
- Founded2007
- HeadquartersSouth Jordan, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Xima Software does
Xima Software is a privately-held contact center software company founded in 2007 in South Jordan, Utah, that builds cloud-based (Xima CCaaS), on-premise (Chronicall), and unified communications (Xima UCaaS, released 2023) platforms for SMB and enterprise contact centers. Its product suite spans call queuing, skills-based routing, IVR, queue callback, real-time wallboards, cradle-to-grave reporting, workforce management, and four AI-powered modules — Xima Insights, Auto QA scoring 100% of interactions, speech analytics with sentiment/topic detection, and an AI Messaging Bot — sold as native platform capabilities rather than third-party add-ons.
The company sells primarily through a consultative direct enterprise sales motion supplemented by a certified channel partner program and a 2016 Avaya OEM agreement that rebrands Chronicall as Avaya Call Reporting (ACR) for Avaya's global reseller network. Pricing is subscription-based, billed monthly per concurrent agent seat with no toll charges. Xima targets five primary verticals — healthcare (with 70+ EHR/EMR integrations including Epic, Cerner, and Meditech), financial services, manufacturing, retail, and software/technology — and is HIPAA, SOC 2 Type II, and GDPR compliant. Named enterprise customers include NASA, Fidelity, Billabong, Nikon, Hatco Corporation, Suburban Propane, Community Health Network, and AP Derm, with documented displacement wins against NICE and legacy Avaya deployments.
Xima has grown from a basement startup to over 90 employees, expanded from the US into the UK and APAC, and received a strategic equity investment from Bow River Capital's SGE Fund in 2022. It is led by co-founders including Nate Thatcher (CEO) and Cody Winget, alongside executives Joe Dipaulo (COO), Mike Isham (CFO), Steve Haddock (CRO), and Jon Florence (VP of Industry Solutions), with no disclosed acquisitions, debt, or IPO activity.
Xima Software firmographics
Firmographics- Name
- Xima Software
- Legal name
- Xima Software
- Website
- https://ximasoftware.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Xima Software is a privately-held US contact center software vendor (founded 2007, South Jordan, UT) offering cloud, on-premise, and unified communications platforms with AI-powered analytics, automated quality scoring, and speech analytics, serving SMB and enterprise customers across healthcare, financial services, retail, manufacturing, and technology.
- Ownership category
- akta.pro rank
Xima Software industry classification
Industry- Product category
- Contact Center Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Unified Communications (UCaaS) Apps (BPAMACAE), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where Xima Software is headquartered
LocationHeadquarters
- HQ city
- South Jordan
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Xima Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Contact Center Software Subscription: Pricing based on the number of concurrent seats. Cloud-based contact center software with no toll charges or hidden fees. Transparent and cost-effective pricing model.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Per concurrent seat pricing model |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
Xima Software product offering
Product offeringCore offering
Xima Software sells AI-powered contact center software delivered as cloud-based (CCaaS), on-premise, and unified communications (UCaaS) deployments for small teams through enterprise contact centers. The platform provides call routing, queue callback, IVR, multi-channel communications, cradle-to-grave reporting, automated quality scoring, speech analytics with sentiment detection, and AI-powered self-service messaging bots. Pricing is subscription-based, billed per concurrent seat.
Product overview
Xima Software offers a comprehensive contact center software platform combining cloud-based (CCaaS) and on-premise deployment options alongside Unified Communications (UCaaS). The core portfolio includes Cloud Contact Center, On-Premise Contact Center, Contact Center & Unified Communications, and the legacy Chronicall on-premise solution. AI-powered add-on modules include Xima Insights (analytics), Auto QA (automated quality scoring), Speech Analytics (sentiment/topic detection), AI Messaging Bot (self-service), IVR, Queue Callback, and Connected Communications. The platform is built on reporting and analytics infrastructure with cradle-to-grave visibility, targeting SMB to enterprise contact centers across healthcare, financial services, manufacturing, retail, and technology industries.
Differentiator
Problem solved
Functional benefit
Brands
- Chronicall: On-premise contact center and call reporting software, released as Xima's flagship product in 2007
- Xima CCaaS
- Xima UCaaS
Products and services
- Cloud Contact Center Cloud-based contact center software that is customizable and easy to use, providing a seamless experience for employees and customers across voice, email, chat, text, and WhatsApp channels.
- On-Premise Contact Center On-premise contact center solution providing a customizable environment for businesses to meet industry standards while preserving business continuity; deployed for over 15 years.
- Contact Center & Unified Communications (UCaaS) Program that integrates all internal communication channels into a single platform and pairs with award-winning Contact Center capabilities for a unified experience.
- Chronicall Flagship on-premise call reporting and contact center software providing call reporting, call recording, and contact center functionality for Avaya and other telephony environments.
- Xima Insights AI-powered analytics product that replaces manual report dives with instant answers about why metrics are off and which agents need coaching, built into Xima Elite.
Quantifiable outcome
- 38% reduction in abandoned call rates with intelligent Queue Callback
- +5 more outcomes
Companies that use Xima Software
Customer profileNamed customers11 records
Segments9 records
Ideal customer profiles3 records
Xima Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability11 records
Feature11 records
Xima Software partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- AvayacoreXima entered into an OEM agreement with Avaya, the market leader in telecommunications, to provide call reporting, call recording, and contact center functionality to Avaya's global reseller network. This agreement branded Xima's Chronicall product as Avaya Call Reporting (ACR).
- 70+ EHR/EMR SystemscoreXima integrates with over 70 Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems, enabling healthcare organizations to connect contact center data with patient records. Includes certified integrations with Epic, Cerner, and Meditech among others.
Scale indicators9 records
Recent moves6 records
Expansion highlights7 records
Xima Software competitors and assessment
Company assessmentDirect peers
- NICE (CXone): One of the largest CCaaS and contact center analytics vendors globally. Hatco Corporation explicitly replaced NICE with Xima, indicating Xima directly competes for NICE's mid-market and enterprise customer base on call reporting, quality management, and speech analytics.
- Five9: Cloud CCaaS vendor serving mid-market and enterprise contact centers. Competes head-to-head with Xima on cloud contact center features, AI-powered analytics, workforce management, and omnichannel routing for similar buyer personas.
- Talkdesk: Cloud-native CCaaS competitor targeting mid-market and enterprise with AI-powered automation, analytics, and quality management. Closely comparable to Xima on product scope, pricing model, and target customer profile.
- 8x8: UCaaS + CCaaS provider combining unified communications and contact center. Directly comparable to Xima now that Xima has launched its own UCaaS (2023), with similar mid-market enterprise positioning and AI analytics roadmap.
Broad incumbents
- Genesys: Enterprise CCaaS and customer experience platform incumbent used by large global contact centers. Overlaps with Xima on cloud contact center, AI copilot, workforce management, and quality management, but at much larger enterprise scale.
- Avaya: Telecom incumbent and Xima's OEM partner for Avaya Call Reporting (ACR). Avaya's own contact center and UC offerings compete with Xima in overlapping accounts, while the OEM relationship creates both channel leverage and competitive tension.
- RingCentral: UCaaS leader expanding into CCaaS with RingCX. Comparable to Xima's UCaaS+CCaaS bundle and targets similar mid-market and enterprise buyers with subscription per-seat pricing.
- Cisco (Webex Contact Center): Large enterprise UCaaS/CCaaS suite with Webex Contact Center. Competes with Xima in regulated industries and large enterprise deals, with Microsoft Teams integration as a key overlap point.
Emerging players
- Aircall: Cloud phone system and lightweight contact center aimed at SMBs and mid-market. Competes with Xima for small-team contact center deals, though Xima's analytics depth is broader.
- Cresta: AI-native contact center platform with real-time agent assist and speech analytics. Direct overlap with Xima's Speech Analytics and Auto QA AI features, representing a newer AI-first competitive threat.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Xima Software social profiles
Digital presenceXima Software compliance and trust
Trust signalCompliance3 records
Xima Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
Xima Software leadership team
Management profileNumber of profiles
Profiles6 records
Xima Software funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Xima Software M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Xima Software
What does Xima Software do?
Xima Software sells AI-powered contact center software delivered as cloud-based (CCaaS), on-premise, and unified communications (UCaaS) deployments for small teams through enterprise contact centers. The platform provides call routing, queue callback, IVR, multi-channel communications, cradle-to-grave reporting, automated quality scoring, speech analytics with sentiment detection, and AI-powered self-service messaging bots. Pricing is subscription-based, billed per concurrent seat.
Is Xima Software a public or private company?
Xima Software is a private company. It is classified as private equity controlled and is currently operating.
When was Xima Software founded?
Xima Software was founded in 2007. It employs 51 to 100 people.
Where is Xima Software based?
Xima Software is headquartered in South Jordan, United States, in the North America region.
How does Xima Software make money?
One revenue line is on record: contact Center Software Subscription.
Who are Xima Software's main competitors?
Direct peers on record are NICE (CXone), Five9, Talkdesk and 8x8. Broad incumbents are Genesys, Avaya, RingCentral and Cisco (Webex Contact Center). Emerging players are Aircall and Cresta.
Does Xima Software have an API?
No public API is recorded for Xima Software.
What industry is Xima Software in?
Xima Software's product category is Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 513210 and its SIC code is 7372.