CRM Science
Philadelphia-based Salesforce Summit Consulting Partner (founded 2011) delivering implementation, PDO/AppExchange development, and managed services to mid-market and enterprise clients in financial services, high-tech, FinTech, nonprofits, and healthcare. Acquired by Faye in March 2026.
- Company typePrivate
- Founded2011
- HeadquartersKing Of Prussia, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What CRM Science does
CRM Science was a Philadelphia-based, privately held Salesforce consulting firm founded in 2011 by Ami Assayag. The company operated as a Salesforce Summit Consulting Partner (formerly Platinum), Expert Product Development Outsourcer (PDO), Expert Managed Services Partner, and Salesforce.org Premium Partner, delivering end-to-end Salesforce implementation services spanning Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Financial Services Cloud, and the Einstein / Agentforce AI layer. Its service portfolio combined strategy and UX design, configuration, custom development, Lightning migration, and integration work with AppExchange product development and ongoing managed-services support. Vertical specialization concentrated on Financial Services, High-Tech, and FinTech, with extension into Nonprofits and Healthcare/Life Sciences.
The company's go-to-market was sales-led and channel-amplified by Salesforce's partner ecosystem, with notable customers including Acts Retirement-Life Communities, AAMCO, DocuSign, LightHouse Life (Reged), and Roadrunner Food Bank. CRM Science monetized primarily through billable professional-services engagements (project-based and multi-year contracts), recurring managed-services retainers, and PDO-based AppExchange development. Its technical depth was evidenced by 135+ Salesforce certifications, 28+ Salesforce specializations, five Partner Innovation Awards (2016, 2017, 2019, 2023), and a 4.9 customer satisfaction score.
CRM Science was acquired by Faye, a global software strategy and management firm, on March 2, 2026 (Faye's 12th strategic acquisition in 10 years), and at the time of analysis no longer operates as an independent entity; all clients and team members moved into the combined organization.
CRM Science firmographics
Firmographics- Name
- CRM Science
- Legal name
- CRM Science, Inc.
- Website
- https://crmscience.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- Philadelphia-based Salesforce Summit Consulting Partner (founded 2011) delivering implementation, PDO/AppExchange development, and managed services to mid-market and enterprise clients in financial services, high-tech, FinTech, nonprofits, and healthcare. Acquired by Faye in March 2026.
- Ownership category
- akta.pro rank
CRM Science industry classification
Industry- Product category
- Salesforce Consulting Services
- NAICS
- Custom Computer Programming Services (541511), Management Consulting Services (54161)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- CRM Implementation & Customization Services (BPAEAGAC)
- akta.pro secondary industries
- CRM Managed Services & Support (BPAEAGAD), CRM Implementation & Systems Integration (BPAFAFAB), CRM Strategy & Consulting (BPAFAFAA), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where CRM Science is headquartered
LocationHeadquarters
- HQ city
- King Of Prussia
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CRM Science business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Professional Services - Salesforce Consulting: Billable consulting services for Salesforce implementation, configuration, customization, and development projects on a project or retainer basis
- Managed Services (MSP): Recurring managed services contracts providing ongoing Salesforce support, monitoring, optimization, and maintenance
- AppExchange/PDO Development: Product development outsourcing for building and launching apps on the Salesforce AppExchange marketplace
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Professional Services - Project-Based |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
CRM Science product offering
Product offeringCore offering
CRM Science is a Summit-level Salesforce consulting partner that delivers full-service implementation, configuration, custom development, and ongoing managed services across the Salesforce platform, including Sales, Service, Experience, Marketing, and Financial Services Clouds. The firm also builds apps on Salesforce AppExchange as a Product Development Outsourcer (PDO) and specializes in Agentforce/Einstein AI automation for enterprise clients.
Product overview
CRM Science is a Salesforce Summit Consulting Partner (formerly Platinum Partner) and expert services firm offering comprehensive Salesforce implementation and consulting services across multiple clouds. Their portfolio includes Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Financial Services Cloud implementations, complemented by Managed Services (MSP), PDO/AppExchange development, and industry-specific solutions for High-Tech, Financial Services, FinTech, Nonprofits, and Life Sciences. The company provides end-to-end services from strategy and UX design through implementation, custom development, integration, and ongoing managed services, with specializations in AI automation using Salesforce Einstein and Agentforce. CRM Science was acquired by Faye in March 2026, becoming part of a larger global software strategy and management consultancy.
Differentiator
Problem solved
Functional benefit
Products and services
- Salesforce Implementation Services End-to-end Salesforce implementation consulting covering strategy, UX design, configuration, custom development, and integration across all major Salesforce clouds, targeted at mid-market and enterprise clients.
- Managed Services (MSP) Ongoing Salesforce managed services offering proactive monitoring, issue resolution, continuous optimization, security management, and user training to maximize platform value for enterprise clients.
- PDO / AppExchange Development PDO partner services for designing, building, security-reviewing, and certifying apps for the Salesforce AppExchange marketplace, including Lightning Ready certification, intended for ISVs and product teams.
- Slack Integration Services Integration services connecting Salesforce CRM with Slack for collaboration, notifications, and workflow automation across enterprise teams, targeted at organizations seeking unified sales/service and chat-based communication.
- User Experience Design Salesforce UX design services including Lightning Experience customization, Experience Cloud theming, and interface optimization aligned to the Salesforce Lightning Design System, for clients seeking improved user adoption and modernized interfaces.
- Integration Services Salesforce integration services connecting CRM with external systems, APIs, and platforms using External Services, Flow integrations, and API-based data synchronization, intended for enterprises with multi-platform environments.
- Lightning Migration Migration services that transition organizations from Salesforce Classic to Lightning Experience with minimal disruption and optimized performance, for enterprises standardizing on modern Salesforce UI.
- Mess Cleanup / Technical Debt Remediation Technical debt remediation and org cleanup services that address legacy configurations, ungoverned customizations, and performance issues in existing Salesforce environments, for clients seeking to optimize or modernize entrenched Salesforce instances.
- Salesforce for Financial Services Salesforce implementation services tailored for banks, wealth management firms, insurance carriers, and investment firms, leveraging Financial Services Cloud with regulatory compliance and client management capabilities.
- Salesforce for High-Tech Salesforce implementation specialized for high-technology companies, providing tailored solutions for complex sales processes, product lifecycle management, and AI-driven automation.
- Salesforce for FinTech Salesforce implementation services tailored to financial technology companies, with API integration capabilities and compliance-focused solutions for real-time data and regulatory requirements.
- Salesforce for Nonprofits Salesforce.org Premium Partner services implementing Nonprofit Success Pack (NPSP) with donor management, fundraising automation, volunteer coordination, and grant tracking for nonprofit organizations.
- Salesforce for Life Sciences / Healthcare Salesforce Health Cloud and Experience Cloud implementation for healthcare and life sciences organizations, addressing HIPAA considerations and healthcare-specific care coordination and patient engagement workflows.
Quantifiable outcome
- 4.9 Customer Satisfaction Score
- +1 more outcomes
Companies that use CRM Science
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles4 records
CRM Science technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature5 records
CRM Science partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- FayecoreFaye, a global software strategy and management company, acquired CRM Science in March 2026 to expand its Salesforce and Agentforce-focused AI automation services. The acquisition brings CRM Science's specialized Salesforce expertise and team members into the combined organization, strengthening Faye's delivery capacity for complex multi-platform environments.
- Salesforce IncubatorminorCRM Science participated in the Salesforce Incubator program in 2017, mentoring startups on Salesforce technologies and AppExchange development, with focus on Einstein AI technologies integration into startup products and services.
- SalesforcecoreCRM Science is a Salesforce Summit Consulting Partner (formerly Platinum Partner), Expert PDO Partner, Expert Managed Services Partner, and Salesforce.org Premium Partner. The company has received five Salesforce Partner Innovation Awards and holds 135+ Salesforce certifications across 28+ specializations.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
CRM Science competitors and assessment
Company assessmentDirect peers
- Slalom: Slalom is a Salesforce Summit/Platinum consulting partner delivering strategy, implementation, and managed services across Sales, Service, Marketing, and Industry Clouds — a closely comparable mid-market-to-enterprise Salesforce SI with strong vertical specializations.
- Silverline (an Accenture company): Silverline is a Salesforce-focused consultancy (now part of Accenture) delivering Financial Services Cloud, Health Cloud, and core CRM implementations — directly overlapping CRM Science's verticalized Salesforce delivery model and mid-market/enterprise buyer base.
- Simplus (Infosys): Simplus is a Salesforce Summit consulting partner offering implementation, managed services, and PDO/AppExchange development, comparable in service mix and platform depth to CRM Science and now operating under Infosys for scale.
- Persistent Systems: Persistent Systems runs a large Salesforce practice (post-Cops Technologies and Salesforce acquisitions) covering Financial Services, Healthcare, and Hi-Tech implementations — a comparable multi-cloud Salesforce SI with vertical depth similar to CRM Science.
- Coastal Cloud: Coastal Cloud is a boutique Salesforce Summit Consulting Partner focused on Sales Cloud, Service Cloud, and Financial Services Cloud implementations for mid-market and enterprise — a directly comparable boutique SI competing for similar Salesforce transformation work.
- Absyz Software Solutions: Absyz is a Salesforce Consulting Partner providing CRM implementation, customization, and managed services with vertical focus similar to CRM Science, often competing in the same mid-market Financial Services and Healthcare deals.
- Atrium (Salesforce consultancy): Atrium is a Salesforce-focused consulting firm delivering Sales Cloud, Service Cloud, Marketing Cloud, and Slack implementations for high-growth and enterprise clients — a comparable boutique Salesforce SI with similar multi-cloud delivery model.
- Girikon: Girikon is a Salesforce Consulting and PDO Partner offering implementation, customization, and AppExchange development — directly comparable in service portfolio and Salesforce partner tier ambitions to CRM Science.
Broad incumbents
- Accenture (Salesforce practice): Accenture is a Salesforce Global Strategic Partner and the largest enterprise SI for Salesforce transformations, offering overlapping implementation, managed services, and Agentforce capabilities — competing with CRM Science on larger enterprise deals.
- Deloitte Digital (Salesforce practice): Deloitte Digital is a top-tier Salesforce Global Strategic Partner delivering CRM, marketing, and industry cloud implementations to Fortune 500 clients — representing the large-SI competitive counterweight to boutique partners like CRM Science.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
CRM Science social profiles
Digital presenceCRM Science financial estimates
Financial estimateRevenue estimate
Valuation estimate
CRM Science leadership team
Management profileNumber of profiles
Profiles2 records
CRM Science funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CRM Science M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CRM Science
What does CRM Science do?
CRM Science is a Summit-level Salesforce consulting partner that delivers full-service implementation, configuration, custom development, and ongoing managed services across the Salesforce platform, including Sales, Service, Experience, Marketing, and Financial Services Clouds. The firm also builds apps on Salesforce AppExchange as a Product Development Outsourcer (PDO) and specializes in Agentforce/Einstein AI automation for enterprise clients.
Is CRM Science a public or private company?
CRM Science is a private company. It is classified as corporate owned and is currently acquired.
When was CRM Science founded?
CRM Science was founded in 2011. It employs 11 to 50 people.
Where is CRM Science based?
CRM Science is headquartered in King Of Prussia, United States, in the North America region.
How does CRM Science make money?
Three revenue lines are on record. Professional Services - Salesforce Consulting is the primary driver. The others are managed Services (MSP) and appExchange/PDO Development.
Who are CRM Science's main competitors?
Direct peers on record are Slalom, Silverline (an Accenture company), Simplus (Infosys), Persistent Systems, Coastal Cloud, Absyz Software Solutions, Atrium (Salesforce consultancy) and Girikon. Broad incumbents are Accenture (Salesforce practice) and Deloitte Digital (Salesforce practice).
Does CRM Science have an API?
No public API is recorded for CRM Science.
What industry is CRM Science in?
CRM Science's product category is Salesforce Consulting Services. Its primary akta.pro industry code is BPAEAGAC, CRM Implementation & Customization Services, with a secondary code of BPAEAGAD, CRM Managed Services & Support. Its NAICS code is 541511 and its SIC code is 7372.