Hoory AI
Hoory AI is an all-in-one customer support automation platform offering AI-powered chat, omnichannel inbox, chatbot builder, and call center capabilities for SMBs and enterprises across banking, healthcare, retail, gaming, and real estate verticals globally.
- Company typePrivate
- Founded2019
- HeadquartersGlendale, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Hoory AI does
Hoory AI, operated by Soft Construct LLC, is a private customer support automation company headquartered in Glendale, California, founded in 2019. The company offers an integrated suite of eight products — Live Chat, Omnichannel Inbox, Chatbot Builder, Contact Management, AI Assistant, Help Center, Call Center Solution, and Workflow Automation — targeting SMBs and mid-market enterprises across banking, healthcare, retail, gaming, and real estate verticals globally.
The platform combines conversational AI built on third-party large language models (GPT 4o, Gemini, Claude, or custom models) with proprietary natural language processing, a no-code visual chatbot builder, trainable knowledge bases, and an AI-powered call center supporting 120+ languages. According to the company, Hoory processes approximately 840 million messages annually with an 85% AI resolution rate and 5% error rate. Distribution combines a product-led growth motion (14-day free trial without credit card), enterprise field sales, an API-first developer channel, and mobile app distribution on iOS and Android.
Hoory monetizes through tiered per-seat subscriptions ranging from $6 to $42 per user/agent per month, usage-based AI conversation credits at $0.40 per conversation beyond plan allocations, and business phone number fees. The company appears to be bootstrapped with no disclosed external funding rounds and operates with an 11-50 person team. No named customer logos, revenue figures, or M&A activity are publicly disclosed, limiting visibility into commercial traction.
Hoory AI firmographics
Firmographics- Name
- Hoory AI
- Legal name
- Soft Construct LLC
- Website
- https://hoory.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hoory AI is an all-in-one customer support automation platform offering AI-powered chat, omnichannel inbox, chatbot builder, and call center capabilities for SMBs and enterprises across banking, healthcare, retail, gaming, and real estate verticals globally.
- Ownership category
- akta.pro rank
Hoory AI industry classification
Industry- Product category
- AI Customer Support Software
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where Hoory AI is headquartered
LocationHeadquarters
- HQ city
- Glendale
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Hoory AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Plans (Per-Seat): Monthly or annual subscription fees based on per-user or per-agent pricing across four tiers: Personal ($6/user/month), Startup ($16/agent/month), Team ($26/agent/month), Business ($42/agent/month). Tier-based feature access with increasing AI assistants and shared channels at higher tiers.
- AI Conversation Credits (Usage-Based): Usage-based overage charges after included AI conversation credits are exhausted. Plans include 50-300 AI conversation credits included, afterwards $0.40 per conversation. 1 AI credit = 1 full conversation handled by the AI assistant.
- Business Phone Numbers: Revenue from selling country-specific phone numbers for the Call Center Solution. Users must purchase a business number to fully evaluate call management capabilities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Personal Plan - $6 per user/month for individuals |
| Subscription | Monthly | Startup Plan - $16 per agent/month for growing startups |
| Subscription | Monthly | Team Plan - $26 per agent/month for ambitious teams |
| Subscription | Monthly | Business Plan - $42 per agent/month for success-focused businesses |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels4 records
Hoory AI product offering
Product offeringCore offering
Hoory AI is an all-in-one customer support automation platform that enables businesses to deploy AI agents and live human support across chat, voice, email, and social channels from a unified inbox. It bundles live chat, an omnichannel inbox, chatbot builder, contact management, an AI assistant, a self-service help center, a call center solution, and workflow automation into a single subscription product, sold primarily on per-seat tiered pricing with usage-based AI conversation credits.
Product overview
Hoory AI is an all-in-one customer support platform designed to help businesses automate ticket resolution, deliver 24/7 AI-powered support, and scale their customer service operations. The platform operates as a unified system with eight integrated modules: Live Chat for real-time website communication, Omnichannel Inbox for consolidating messages across Email, WhatsApp, Telegram, Facebook Messenger, SMS, and LINE, Chatbot Builder (a no-code visual tool for creating AI-powered conversation flows), Contact Management for organizing customer data, AI Assistant (a trainable virtual agent supporting 120+ languages with GPT 4o, Gemini, Claude integrations), Help Center for self-service knowledge bases, Call Center Solution for AI-enhanced phone support, and Workflow Automation for automating routine support tasks. The platform processes approximately 840 million messages annually with an 85% AI resolution rate and 5% error rate.
Differentiator
Problem solved
Functional benefit
Products and services
- Live Chat Real-time website live chat product that lets businesses engage visitors, capture leads, and resolve customer questions directly on their website. Targeted at customer support and sales teams using Hoory AI's all-in-one platform.
- Omnichannel Inbox Unified inbox that consolidates customer conversations from chat, email, and social channels into a single workspace for support agents. Targeted at customer support teams that need a 360-degree view of customer interactions.
- Chatbot Builder No-code/low-code bot builder that lets businesses design, train, and deploy AI chatbots to automate responses to common customer inquiries. Targeted at support and operations teams that want to deflect tier-1 tickets without coding.
- Contact Management Customer data and contact management module that stores customer profiles, conversation history, and contextual data so agents and AI have full customer context. Targeted at support and CX teams using Hoory AI's omnichannel platform.
- AI Assistant Generative AI assistant powered by multiple LLMs (GPT-4o, Gemini, Claude) that handles inbound customer questions, drafts agent replies, and resolves tickets autonomously with a stated 85% resolution rate. Targeted at support teams seeking to automate tier-1 inquiries across 120+ languages.
- Help Center Self-service knowledge base and help center portal that lets businesses publish FAQs, articles, and guides and lets customers find answers without contacting support. Targeted at customer experience teams aiming to deflect tickets through self-service.
- Call Center Solution Cloud-based inbound and outbound call center product with business phone numbers, voice routing, and AI-assisted voice interaction. Targeted at support teams needing voice as an additional channel alongside chat and email.
- Workflow Automation Automation engine that lets businesses build rule-based and AI-driven workflows to route tickets, trigger actions, and orchestrate support processes without code. Targeted at support operations teams standardizing ticket handling at scale.
Quantifiable outcome
- 85% of conversations successfully handled and resolved by AI without human intervention
- +3 more outcomes
Companies that use Hoory AI
Customer profileSegments5 records
Ideal customer profiles2 records
Hoory AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability8 records
Feature8 records
Hoory AI partnerships and signals
Strategic signalScale indicators5 records
Recent moves5 records
Expansion highlights5 records
Hoory AI competitors and assessment
Company assessmentBroad incumbents
- Freshdesk (Freshworks): Multi-product helpdesk with omnichannel inbox, AI assistant (Freddy AI), chatbot builder, and call center — broad incumbent with overlapping module coverage to Hoory.
- HubSpot Service Hub: Customer service arm of the HubSpot CRM platform with ticketing, knowledge base, AI, and workflows. Broader incumbent that bundles service into a full CRM/marketing stack.
- Zendesk: Established customer support suite with omnichannel inbox, help center, AI agents, and workflow automation across SMB and enterprise tiers. Broad incumbent against which Hoory competes for the same workflow.
Direct peers
- Hiver: Helpdesk built on top of Gmail/Outlook with shared inboxes, automations, and AI assistance — a comparable ticket/email automation and collaboration platform.
- Tidio: AI customer service platform (Lyro AI agent) with live chat, chatbots, and ticketing targeted at SMBs and ecommerce — the closest PLG, tier-priced competitor to Hoory.
- LivePerson: Conversational AI and messaging platform for customer support and sales, with voice, bots, and analytics — closely comparable in AI-native customer support positioning.
- Ada: AI agent platform purpose-built for customer service automation, with no-code workflows and LLM-agnostic routing. Direct peer in the AI-first support automation category.
- Kustomer: CRM-plus-helpdesk platform with omnichannel inbox, AI assistant, and workflow automation. Competes head-on in the unified customer support platform category.
- Drift (by Salesloft): Conversational AI for marketing, sales, and support with chatbot builder and live chat. Overlaps with Hoory's chatbot and AI assistant capabilities.
- Intercom: AI-first customer service platform combining live chat, helpdesk, AI agents (Fin), and an omnichannel inbox. Most direct head-to-head competitor to Hoory AI in conversational AI for customer support.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Hoory AI social profiles
Digital presenceHoory AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hoory AI leadership team
Management profileNumber of profiles
Profiles3 records
Hoory AI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hoory AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hoory AI
What does Hoory AI do?
Hoory AI is an all-in-one customer support automation platform that enables businesses to deploy AI agents and live human support across chat, voice, email, and social channels from a unified inbox. It bundles live chat, an omnichannel inbox, chatbot builder, contact management, an AI assistant, a self-service help center, a call center solution, and workflow automation into a single subscription product, sold primarily on per-seat tiered pricing with usage-based AI conversation credits.
Is Hoory AI a public or private company?
Hoory AI is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Hoory AI founded?
Hoory AI was founded in 2019. It employs 11 to 50 people.
Where is Hoory AI based?
Hoory AI is headquartered in Glendale, United States, in the North America region.
How does Hoory AI make money?
Three revenue lines are on record. Subscription Plans (Per-Seat) is the primary driver. The others are AI Conversation Credits (Usage-Based) and business Phone Numbers.
Who are Hoory AI's main competitors?
Broad incumbents on record are Freshdesk (Freshworks), HubSpot Service Hub and Zendesk. Direct peers are Hiver, Tidio, LivePerson, Ada, Kustomer, Drift (by Salesloft) and Intercom.
Does Hoory AI have an API?
Yes. Hoory provides an API that allows users to access their data relating to Hoory. Users may access their data via the Application Program Interface (API). Any use of the API, including use through third-party products/services that access Hoory, is bound by the Terms of Service. The Owner bears no responsibility for damages or losses resulting from users' API usage or third-party products accessing data through the API.
What industry is Hoory AI in?
Hoory AI's product category is AI Customer Support Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its SIC code is 7372.