What Travel Media Group does

Travel Media Group (legal entity Travel Guide, LLC) is a U.S. hospitality marketing services firm headquartered in Maitland, Florida, and operating as a division of Dominion Enterprises. The company is exclusively focused on hotels and hotel management companies, with stated operations dating to 1993 and a 51–100 employee footprint. Its offering is organized as a platform-plus-modules architecture: the proprietary TMG OneView® dashboard serves as the central aggregation and management layer, with three core service pillars layered on top: Respond & Resolve™ (AI-assisted, human-authored guest review response across 10+ platforms including TripAdvisor, Google, Booking.com, Expedia, and OTAs), Social Media for Hotels (content creation and posting across Facebook, Instagram, LinkedIn, X, TikTok with paid amplification), and Reputation Management (including the TMGxp post-stay survey module and competitor tracking). Enterprise Solutions extends the same stack to brands and management companies with portfolios of 500 to 5,000+ hotels via white-label options, guest-relations ticketing, custom APIs, and PMS integrations.

Name

Travel Media Group

Legal name

Travel Guide, LLC

Website

https://travelmediagroup.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Hospitality Marketing Software

NAICS

Advertising, Public Relations, and Related Services (5418)

SIC

Services-Advertising Agencies (7311)

akta.pro primary industry

Customer Service, Contact Center & Loyalty Care Platforms (Case Management, Chatbots) (THALAKAN)

Keywords

• Hospitality marketing
• Hotel reputation management
• Review response services
• Hotel social media
• Enterprise marketing solutions

Headquarters

HQ city

Maitland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Respond & Resolve™ Subscription: Monthly subscription service for professional review response. Pricing based on number of reviews hotel typically receives. Offers unlimited review responses to respond to all public reviews, or customizable packages by star rating or review website. Core recurring revenue stream.
2. Social Media for Hotels: Monthly subscription for social media content creation and posting. Plans begin at $355/month, pricing varies by post frequency, content type, and number of social posts. Includes content scheduling, real-time data tracking analytics, and boosted post campaigns.
3. Reputation Management: Subscription service for reputation tracking, post-stay surveys, and review management. Includes TMGxp guest satisfaction surveys, competitor tracking, and email/text alerts for new reviews.
4. TMG OneView® Platform Access: $65/month standalone subscription for the OneView platform. Included for free to Travel Media Group customers with other digital services. Provides review aggregation, social media management, and guest feedback in one dashboard.
5. Enterprise Solutions: Custom enterprise agreements for large hotel brands and management companies. Includes brand-wide review responses, guest relations ticketing systems, white label marketing solutions, advanced analytics, and API availability. Scalable from 500 to 5,000+ hotels.
6. Social Media Ad Spend Management: TMG manages social media advertising spend on behalf of hotel partners. Company surpassed $1 million in social media ad spend invested for hotel partners (November 2025). Revenue generated from ad spend management plus service fees.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels8 records

Core offering

Travel Media Group provides hospitality marketing software and managed services for hotels, resorts, and management companies, including review response (Respond & Resolve), social media content creation and publishing, online reputation management, guest survey feedback, and enterprise portfolio solutions, all delivered through its proprietary TMG OneView platform. The company's value is built on combining US-based human specialists with AI-assisted analysis of guest feedback across review sites and social channels.

Product overview

Travel Media Group is a premium hospitality marketing solutions provider offering a platform-plus-modules architecture built around its proprietary TMG OneView® all-in-one portfolio marketing platform. The core product portfolio consists of three main service pillars: Respond & Resolve™ (AI-powered review response and reputation management), Social Media for Hotels (content creation and optimization), and Reputation Management for Hotels (including the TMGxp post-stay survey module). Enterprise Solutions provide scalable options for large hotel brands with white label capabilities and API access. Additional offerings include the TMG AI Signal Report (launched June 2026 for AI-era reputation intelligence) and the Suite Spot Podcast as an educational content platform. All services are accessible through TMG OneView® dashboard, which aggregates reviews and social media data across all major platforms.

Differentiator

Problem solved

Functional benefit

Brands

• Respond & Resolve™: AI-powered review response solution for hotels that crafts professional responses to guest reviews on all major platforms.
• TMG OneView®
• TMGxp
• Suite Spot Podcast
• TMG AI Signal Report

Products and services

• Respond & Resolve Review response service for hotels that monitors guest reviews across online channels and produces professional, brand-aligned responses written by US-based specialists, with AI-assisted analysis of guest sentiment.
• Social Media for Hotels Managed social media service that creates, schedules, and publishes content for individual hotel properties' social channels, integrated with the TMG OneView platform.
• Reputation Management for Hotels Online reputation management solution for hotels that aggregates guest feedback from review sites and surveys, supported by the TMGxp survey module for in-stay and post-stay feedback collection.
• Enterprise Solutions Portfolio-level offering for hotel brands, ownership groups, and management companies that need centralized visibility, brand-standard responses, and aggregated reporting across many properties, built on top of TMG OneView.
• TMG OneView Proprietary hospitality marketing SaaS platform that unifies review response, social media management, reputation monitoring, and guest surveys into a single dashboard for hotel properties and portfolios; available as a standalone subscription.
• TMG AI Signal Report AI-driven sentiment and signal reporting product for hoteliers that analyzes guest feedback across reviews and surveys to surface actionable operational and marketing insights.

Quantifiable outcome

• Time savings: 98% of partners say Respond & Resolve™ has given them more time to complete other tasks on property
• +6 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability7 records

Feature5 records

Partnerships

One partnership is on record.

• ON24coreTechnology or Integration · 1 January 2025TMG uses ON24's Intelligent Engagement Platform for hosting webinars and virtual events. TMG won ON24's 2025 Digital Engagement Excellence Award for driving measurable business results through the platform, including exceeding registration goals by 155% and generating $1.5 million in active pipeline. ON24 is a leading intelligent engagement platform for B2B sales and marketing headquartered in San Francisco.

Scale indicators13 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Revinate: Revinate is a direct competitor providing hotel reputation management, guest feedback, and email marketing platforms. Overlaps with TMG's Respond & Resolve™, TMGxp surveys, and OneView® review aggregation across the same hotel customer base.
• Cendyn: Cendyn is a hotel CRM, marketing automation, and guest engagement platform serving similar enterprise hotel customers. Overlaps with TMG's social media management, reputation management, and portfolio-level marketing for hotel brands.
• Reputation.com: Reputation.com provides review response, sentiment analysis, and reputation management with a hotel vertical. Directly comparable to TMG's Respond & Resolve™ engine and OneView® review aggregation capabilities.
• Whistle (by Cloudbeds): Whistle provides guest messaging and communication for hotels, including review response capabilities. Comparable to TMG's guest engagement, response, and reputation workflows within the same hotel customer base.
• OTA Insight (Lighthouse): OTA Insight (now part of Lighthouse) provides hotel market intelligence, competitor benchmarking, and marketing analytics. Comparable to TMG's competitor tracking, sentiment analysis, and OneView® reporting for hotel marketing decisions.

Broad incumbents

• Birdeye: Birdeye is a multi-industry customer experience and reputation platform serving hotels among many verticals. Comparable review response, listings, and social modules but as part of a much broader horizontal platform.
• Shiji Group: Shiji is a global hospitality technology platform offering PMS, guest experience, and marketing tools to hotels. Larger and broader than TMG but overlapping in guest engagement and digital marketing for hotels.
• RateGain: RateGain is a publicly listed hospitality technology company with distribution, revenue intelligence, and AI-powered marketing for hotels and travel. Overlaps with TMG's enterprise marketing and AI Signal Report positioning at a much larger scale.
• BookingSuite: BookingSuite is Booking.com's digital marketing and technology arm for accommodation providers. Overlaps with TMG's review response, social media, and reputation management, particularly given that Booking.com is one of TMG's integrated review platforms.

Others

• Hotel Effectiveness: Hotel Effectiveness provides labor management and operations software for hotels with some guest feedback features. Adjacent rather than directly competitive, but operates within the same hotel customer base and overlaps on data-driven operational improvement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/travelmediagrp
• YouTubeyoutube.com/channel/UC40lcCzRroWuS_fNaSIQ2aA
• Facebookfacebook.com/travelmediagrp
• LinkedInlinkedin.com/company/travel-media-group
• Instagraminstagram.com/travelmediagroup
• Pinterestpinterest.com/travelmediagrp
• TikToktiktok.com/@travelmediagroup

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Travel Media Group