Zenkraft
Zenkraft is a Salesforce-native multi-carrier shipping, tracking, and returns platform serving 700+ enterprise customers across retail, healthcare, and manufacturing with 200+ carrier integrations built entirely on Force.com.
- Company typePrivate
- Founded2009
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Zenkraft does
Zenkraft is a Salesforce-native multi-carrier shipping, tracking, and returns platform that operates exclusively within the Salesforce ecosystem. Founded in 2009 and headquartered in Chicago with a London regional office, the company is a privately held for-profit entity that was acquired by Bringg Delivery Technologies Ltd. and now operates as an affiliated entity within the Bringg corporate group. Founder Adrian Miotto serves as Founder and CTO. Zenkraft's core product is a 100% Force.com native platform that integrates with over 200 global carriers (parcel, LTL freight, and same-day delivery) and embeds shipping operations directly into Salesforce standard and custom objects across Sales Cloud, Service Cloud, B2C Commerce Cloud, B2B Commerce, CPQ, Order Management, Communities, and Field Service Lightning. The platform supports shipping label generation, real-time carrier rate comparison, branded tracking pages, automated returns, and a Pick and Pack station with a proprietary boxing algorithm. The company sells through the Salesforce AppExchange marketplace on annual subscription pricing, supplemented by direct enterprise field sales and an indirect channel via the UPS Digital Connections program where UPS funds customer licensing costs.
The company serves more than 700 enterprise customers and claims over 70,000 end users across retail, healthcare, manufacturing, logistics, consumer goods, and financial/legal verticals. Named customers include DoorDash, Philips, Medtronic, Belkin, Breville, CVS Health, Leatherman, Newell Rubbermaid, Specialized, Teladoc, Tesla, Fitbit, and Lenovo. Revenue is generated primarily through AppExchange subscription licensing for multi-carrier and single-carrier apps, professional services for enterprise implementation, and UPS-funded licensing where applicable; pricing is quote-based and not publicly disclosed. Zenkraft also offers a Shipping API built on Apex invocable methods for custom integrations and has launched an Agentforce Extension that enables Salesforce AI agents to autonomously handle shipping inquiries, return requests, and order tracking queries.
Strategic differentiation rests on deep platform-native integration that competing shipping solutions cannot easily replicate without middleware. The carrier ecosystem, which expands by approximately one carrier per week, and embedded workflow automations create high switching costs for customers that have built custom Salesforce processes on top of the platform. ERP integrations with Rootstock, Ascent, and FinancialForce extend the platform into manufacturing and financial operations, while flagship carrier partnerships with UPS (Ready and Digital Connections certified for 200 origin locations), FedEx, USPS, and DHL anchor the multi-carrier value proposition.
Zenkraft firmographics
Firmographics- Name
- Zenkraft
- Legal name
- Zenkraft Inc.
- Website
- https://zenkraft.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Zenkraft is a Salesforce-native multi-carrier shipping, tracking, and returns platform serving 700+ enterprise customers across retail, healthcare, and manufacturing with 200+ carrier integrations built entirely on Force.com.
- Ownership category
- akta.pro rank
Zenkraft industry classification
Industry- Product category
- Salesforce-native shipping automation software
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Parcel Shipping, Labeling & Rate Shopping Platforms (CRAFAMAF)
- akta.pro secondary industry
- AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ)
Keywords
Where Zenkraft is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Zenkraft business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- AppExchange Subscription: Software licensing through Salesforce AppExchange with subscription-based pricing for multi-carrier shipping applications. Customers pay for app licenses which are managed through Salesforce.
- Professional Services: Implementation and consulting services for enterprise customers requiring custom integration, workflow setup, and training.
- UPS Digital Connections Funding: UPS Ready and UPS Digital Connections technology vendor status allows customers to have Zenkraft licensing costs funded by UPS.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise multi-carrier shipping license |
| Subscription | Annual | Single carrier integrations |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
Zenkraft product offering
Product offeringCore offering
Zenkraft provides a 100% native Salesforce multi-carrier shipping platform that connects 200+ global carriers to Salesforce environments for shipping rate calculation, label generation, real-time tracking, and returns management. The platform embeds directly into Salesforce objects (Orders, Cases, Accounts, Opportunities) using Apex, Flows, and Process Builder, serving enterprises across retail, healthcare, manufacturing, and logistics verticals. An Agentforce Extension adds AI-driven shipping agents, and a Shipping API enables integration into Commerce, FSL, RCA, and OMS workflows.
Product overview
Zenkraft is a multi-carrier shipping platform built natively on Salesforce that provides shipping automation for 700+ customers across Sales Cloud, Service Cloud, Commerce Cloud, B2B Commerce, CPQ, Order Management, Communities, and Field Service Lightning. The core product is the Multi-Carrier Shipping Platform which includes Shipping Rates & Dates for delivery estimates, Fulfillment for label generation, Shipment Tracking for real-time visibility, and Automated Returns for self-service returns. The platform integrates with over 200 global carriers including FedEx, UPS, USPS, DHL, Canada Post, Royal Mail, and regional carriers worldwide. Add-on modules include the Agentforce Extension for AI-powered shipping agents and the Pick and Pack Station for warehouse operations. Zenkraft's Shipping API provides Apex invocable methods for custom integrations, and the platform supports branded tracking pages to drive customer traffic back to merchant websites. The platform is 100% Force.com native, requiring no middleware, and connects directly to carrier APIs for shipping quotes, label creation, tracking, and returns.
Differentiator
Problem solved
Functional benefit
Products and services
- Multi-Carrier Shipping Platform 100% native Salesforce platform providing multi-carrier shipping automation with 200+ carrier integrations, enabling shipment booking, label generation, rate comparison, tracking, and returns management directly within Salesforce. Built on Force.com, it integrates with any Salesforce standard or custom object using Flows, Apex triggers, and invocable methods, targeting enterprises across retail, healthcare, manufacturing, and logistics.
- Shipping API Shipping API providing Apex invocable methods and global Apex classes that connect multi-carrier shipping capabilities to any Salesforce application, supporting Flows, Process Builder, Apex code, and Commerce, FSL, RCA, and OMS workflows. Enables shipping quotes, estimated delivery dates, label creation, tracking, and automated returns for developers.
- Agentforce Extension Extends Zenkraft functionality to Salesforce Agentforce AI agents, providing agentic actions for shipping operations including tracking inquiries and return processing without code deployment. Enables AI-driven agents to autonomously handle shipping inquiries, return requests, and Where is my order? queries.
- Fulfillment Enables booking shipments and generating shipping labels with 200+ global carriers directly inside Salesforce, supporting bulk operations of up to 1,000 shipments at once and automated workflows triggered from any Salesforce object.
- Shipment Tracking Brings real-time shipment tracking into Salesforce with hourly updates, checkpoints, and proof of delivery information, synchronized to any standard or custom Salesforce object. Includes branded tracking pages and emails to drive customer traffic back to merchant websites.
- Automated Returns Generates and sends return labels instantly, enables self-service returns for customers, and tracks return shipments directly within Salesforce across multiple carriers.
- Shipping Rates and Dates Provides accurate shipping estimates and delivery date calculations at checkout or in quotes, displaying real-time carrier rates and multiple shipping options based on customer address and cart contents.
- Pick and Pack Station Native pick and pack station functionality within Salesforce providing full warehouse management integration, featuring a boxing algorithm for optimal package selection and automatic printing of packing slips and shipping labels.
Quantifiable outcome
- Commerce Cloud Furniture retailer saved $330,000 in licensing costs
- +2 more outcomes
Companies that use Zenkraft
Customer profileNamed customers15 records
Segments6 records
Ideal customer profiles4 records
Zenkraft technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration84 records
AI capability2 records
Feature6 records
Zenkraft partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and flagship.
- SalesforcecoreZenkraft builds natively on the Salesforce platform, integrating deeply with all Salesforce clouds including Sales Cloud, Service Cloud, Commerce Cloud, B2B Commerce, Order Management, Communities, and Field Service Lightning. The partnership enables shipping operations directly within Salesforce customer data.
- RootstockcoreRootstock ERP integration enables one-click shipping from the Shipper object with automatic label printing to thermal printers. Combined solution simplifies order fulfillment and shipping for manufacturing customers.
- Ascent ERPcoreAscent ERP partnership provides integrated shipping workflow for manufacturing customers with seamless data synchronization between ERP and Salesforce shipping operations.
- FinancialForcecoreFinancialForce SCM integration uses the native Shipping object for address information and tracking updates. Integration requires formula/text fields on the Shipping record to extract address data from Sales Order objects.
- UPSflagshipUPS Ready and UPS Digital Connections technology vendor. Globally certified for 200 origin locations with support for parcel, freight, and all special services. UPS may fund customer licensing costs through Digital Connections program.
- FedExflagshipPre-integrated FedEx shipping, tracking, and return shipments. Full support for FedEx Express, Ground, Home Delivery, Freight, and international services.
- DHLflagshipDHL carrier integration supporting domestic and international shipping services. Includes DHL Germany, DHL Global Forwarding, and DHL eCommerce variants.
- USPSflagshipUSPS integration via Endicia for comprehensive US Postal Service support including First Class, Priority Mail, Ground Advantage, and international services.
- Canada Postcore100% native Salesforce and Canada Post integration enabling shipping quotes, estimated delivery dates, shipping label creation, shipment tracking, and automated return shipments for Canadian customers.
- Royal MailcoreRoyal Mail v2 integration with support for 320+ service types including domestic and international parcel services, tracked packets, and returns.
- Australia Post/StarTrackcoreAustralia Post integration including StarTrack services for Express and Regular parcel shipments within Australia and internationally.
- 200+ Global CarrierscoreComprehensive carrier ecosystem including regional carriers (DPD, GLS, Colissimo, Sagawa, Yamato, Japan Post), freight carriers (FedEx Freight, UPS Freight/TForce), and local postal providers worldwide.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Zenkraft competitors and assessment
Company assessmentDirect peers
- EasyPost: EasyPost provides a multi-carrier shipping API used by developers and platforms to add shipping, tracking, and verification capabilities. It is comparable to Zenkraft in offering carrier rate shopping and label APIs, but EasyPost targets a broader developer base rather than Salesforce-specific workflows.
- ShipStation: ShipStation (owned by Auctane) is a leading multi-carrier shipping and label-generation platform used by e-commerce merchants. It competes directly with Zenkraft on multi-carrier rate shopping, label printing, and tracking, although its core focus is standalone merchants rather than Salesforce-native workflows.
- ShippyPro: ShippyPro is a multi-carrier shipping and tracking platform that connects e-commerce merchants to 100+ carriers with label generation, tracking, and returns. It is comparable to Zenkraft in offering carrier integration and tracking, though ShippyPro focuses on European e-commerce platforms rather than Salesforce.
- SendCloud: SendCloud is a European multi-carrier shipping and returns platform for online retailers, offering label generation, tracking, and returns management. It is comparable to Zenkraft in functional scope, with a stronger European footprint and broader Shopify/magento integrations rather than Salesforce.
- ShipperHQ: ShipperHQ is a multi-carrier rate shopping, shipping rules, and checkout delivery-date engine for e-commerce platforms, with deep BigCommerce and Shopify integrations. It overlaps with Zenkraft on rate shopping and delivery-date promises, but addresses different commerce backends than Salesforce.
- Shippo: Shippo is a multi-carrier shipping API and dashboard platform that offers discounted carrier rates, label generation, and tracking for SMB and mid-market e-commerce. It is comparable to Zenkraft in core shipping functionality, though Shippo is not built natively inside Salesforce.
Broad incumbents
- Descartes Systems Group: Descartes is a large logistics technology vendor offering transportation management, customs, and global trade compliance solutions. It overlaps with Zenkraft in the broader shipping and logistics technology space but serves a much wider, enterprise-level logistics customer base across many platforms.
- Metapack: Metapack (now part of Auctane) is a delivery management and checkout delivery-options platform for large retailers. It is comparable to Zenkraft in offering multi-carrier checkout, delivery dates, and tracking, with a focus on global enterprise retailers rather than Salesforce-native deployments.
- Manhattan Active Warehouse Management: Manhattan Associates provides enterprise warehouse management, order management, and supply chain solutions that include shipping and fulfillment capabilities. It is comparable to Zenkraft as an enterprise fulfillment software provider, though Manhattan's scope is far broader and its delivery model is not Salesforce-native.
Emerging players
- Parcel Perform: Parcel Perform is a delivery experience and post-purchase tracking analytics platform used by e-commerce retailers. It overlaps with Zenkraft on shipment tracking and branded tracking pages, but focuses on tracking visibility and analytics rather than full label generation inside Salesforce.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Zenkraft social profiles
Digital presenceZenkraft financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zenkraft leadership team
Management profileNumber of profiles
Profiles1 record
Zenkraft funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zenkraft M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zenkraft
What does Zenkraft do?
Zenkraft provides a 100% native Salesforce multi-carrier shipping platform that connects 200+ global carriers to Salesforce environments for shipping rate calculation, label generation, real-time tracking, and returns management. The platform embeds directly into Salesforce objects (Orders, Cases, Accounts, Opportunities) using Apex, Flows, and Process Builder, serving enterprises across retail, healthcare, manufacturing, and logistics verticals. An Agentforce Extension adds AI-driven shipping agents, and a Shipping API enables integration into Commerce, FSL, RCA, and OMS workflows.
Is Zenkraft a public or private company?
Zenkraft is a private company. It is classified as corporate owned and is currently operating.
When was Zenkraft founded?
Zenkraft was founded in 2009. It employs 11 to 50 people.
Where is Zenkraft based?
Zenkraft is headquartered in London, United Kingdom, in the Europe region.
How does Zenkraft make money?
Three revenue lines are on record. AppExchange Subscription is the primary driver. The others are professional Services and UPS Digital Connections Funding.
Who are Zenkraft's main competitors?
Direct peers on record are EasyPost, ShipStation, ShippyPro, SendCloud, ShipperHQ and Shippo. Broad incumbents are Descartes Systems Group, Metapack and Manhattan Active Warehouse Management. Parcel Perform is listed as an emerging player.
Does Zenkraft have an API?
Yes. Zenkraft provides Apex invocable methods and global Apex classes that can be used within custom Flows, Process Builder, Apex code, and any Commerce, FSL, RCA, or OMS workflows. The platform offers a Shipping API for connecting to any application, enabling shipping quotes, estimated delivery dates, shipping label creation, shipment tracking, and automated return shipments.
What industry is Zenkraft in?
Zenkraft's product category is Salesforce-native shipping automation software. Its primary akta.pro industry code is CRAFAMAF, Parcel Shipping, Labeling & Rate Shopping Platforms, with a secondary code of BPAEAAAJ, AI/ML Solution Integration & MLOps Enablement. Its NAICS code is 5132 and its SIC code is 7370.