Aptora
Aptora Corporation is a family-owned software company that develops Total Office Manager, an integrated ERP/CRM/field service management platform purpose-built for HVAC, plumbing, and other trade contractors, serving 5,200+ businesses across the US, Canada, and Australia.
- Company typePrivate
- Founded1995
- HeadquartersLenexa, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Aptora does
Aptora Corporation is a privately held, family-owned software company founded in 1995 and headquartered in Lenexa, Kansas. It develops and sells Total Office Manager, an integrated ERP, CRM, and field service management platform purpose-built for trade contractors, with primary emphasis on HVAC and secondary coverage of plumbing, electrical, construction, roofing, alarm/security, locksmith, and petroleum equipment industries. The product combines enterprise-level accounting, certified payroll, inventory, service agreements, scheduling and dispatch, GPS, flat rate pricing, two-way texting, and a mobile application (Aptora Mobile II) into a single Windows-based system with a SQL Server database and C#/.NET architecture, supplemented by cloud components and the recently launched Contractor Compass 360 real-time dashboard. The company reports serving 5,200+ contractor businesses across the United States, Canada, and Australia.
Aptora operates a sales-led go-to-market combining direct field and inside sales, mandatory annual support plans that bundle software updates, GPS, and payroll tax table maintenance, and channel distribution through EGIA, Trane Comfort Specialist, and American Standard Customer Care programs. Revenue is generated through concurrent-user software licenses (recurring), mandatory annual support agreements, professional services including onsite training via Aptora University and business coaching, ancillary shop products (Flat Rate Simple, e-books), and a customer referral program paying a 5% commission plus a $549 bounty. Founder James R. Leichter, also known as Mr. HVAC, is the public face of the company and an industry thought leader; his wife Susan M. Leichter leads HR and administration. The company is bootstrapped, profitable, and has remained under continuous family ownership since inception.
Aptora firmographics
Firmographics- Name
- Aptora
- Legal name
- Aptora Corporation
- Website
- https://aptora.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Aptora Corporation is a family-owned software company that develops Total Office Manager, an integrated ERP/CRM/field service management platform purpose-built for HVAC, plumbing, and other trade contractors, serving 5,200+ businesses across the US, Canada, and Australia.
- Ownership category
- akta.pro rank
Aptora industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Software Publishers (513210), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)
Keywords
Where Aptora is headquartered
LocationHeadquarters
- HQ city
- Lenexa
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Aptora business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Others
Revenue model
- Software Licenses (Total Office Manager, Flat Rate Plus Online, Aptora Mobile II): Primary revenue from selling Total Office Manager software licenses under a Concurrent User License model. Additional revenue from Flat Rate Plus Online and Aptora Mobile II applications. Licenses are sold per concurrent user with location-based pricing.
- Support Plans and Maintenance: Annual support agreements required for software updates, bug fixes, and GPS Mapping features. Payroll tax table updates are included. Support is mandatory to maintain software functionality over time.
- Professional Services (Training, Onboarding, Consulting): Revenue from Onsite Training, Software Onboarding, Business Coaching, Business Consulting, Database Migration, and Custom Programming services. Training includes Aptora University in-person events.
- Additional Software Products: Revenue from shop products including Flat Rate Simple, Contractor Compass dashboards, and e-books such as The Essential Guide to Inventory and Warehouse Management.
- Customer Referral Program (5% Commission): Partners and customers earn 5% referral fees on net software sales through the Customer Referral Program.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Concurrent User License Model - pricing varies by user count and location |
| Subscription | Annual | Support Plans - required for software updates and functionality |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels9 records
Aptora product offering
Product offeringCore offering
Aptora develops and sells all-in-one ERP, CRM, and field service management software (branded as Total Office Manager and Aptora 360) for HVAC, plumbing, and contracting businesses. The platform unifies enterprise accounting, certified payroll, advanced inventory, service agreements, flat rate pricing, scheduling/dispatching, GPS, two-way texting, sales & marketing, and a mobile field app into a single integrated system. Supplementary products include Flat Rate Plus Online, Aptora Mobile II, Contractor Compass 360 dashboards, and Flat Rate Simple for Excel.
Product overview
Aptora offers a platform-plus-modules architecture centered on Aptora 360 as the all-in-one unified platform. The core product is Total Office Manager, an award-winning ERP solution that serves as the foundation for field service business management. Additional products include Flat Rate Plus Online for pricing optimization, Aptora Mobile II for field technician connectivity, Contractor Compass 360 for executive dashboards, and Flat Rate Simple for Excel-based flat rate pricing. The suite integrates office accounting with field operations, sales management, and customer relationship management into one cohesive system.
Differentiator
Problem solved
Functional benefit
Brands
- Total Office Manager: Flagship all-in-one ERP accounting software for HVAC, plumbing, and field service businesses
- Aptora 360
- Flat Rate Plus Online
- Aptora Mobile II
- Contractor Compass
- Mr. HVAC
- RA Tax & Accounting
Products and services
- Total Office Manager Award-winning ERP software for HVAC, plumbing, and contracting businesses that combines enterprise-level accounting, certified payroll, advanced inventory, service agreements, two-way texting, sales & marketing, caller ID, field service scheduling, dispatching, GPS, flat rate pricing, mobile app integration, and automation in a single integrated system.
- Aptora 360 True all-in-one software platform that combines ERP, CRM, and field service management capabilities into a unified system for running entire contracting businesses.
- Flat Rate Plus Online Flat rate pricing software designed for HVAC and field service contractors to convert pricing into profit through standardized flat rate price books.
- Aptora Mobile II Mobile application that keeps field technicians connected to the office, enabling field communication, work order access, and real-time data synchronization.
- Contractor Compass 360 Real-time executive dashboard providing field service business owners and managers with instant visibility into key performance metrics, operations, and business health indicators.
- Flat Rate Simple Flat rate pricing tool for Excel that helps contractors create and manage flat rate pricing tables for service work.
Quantifiable outcome
- Serving 5,200+ companies with software
- +1 more outcomes
Companies that use Aptora
Customer profileNamed customers8 records
Segments8 records
Ideal customer profiles2 records
Aptora technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature7 records
Aptora partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- EGIA (Electric & Gas Industries Association)coreEGIA is an organization committed to helping contractors achieve success through various services and tools. As a marketplace preferred partner, EGIA provides a distribution channel for Total Office Manager to their contractor member base.
- EGIA Contractor UniversitycoreComprehensive classroom instruction and convenient online training systems that deliver proven roadmaps to success from accomplished educators. James Leichter is a founding faculty member of EGIA.
- TranecoreApproved Trane Comfort Specialist Field Service software and Customer Resource Management software platform. Trane members may receive credit towards their membership program for purchasing Total Office Manager, creating a co-marketing incentive.
- American StandardcoreAmerican Standard Customer Care Program members can receive $2,000 in credit for purchasing Total Office Manager, creating a significant discount incentive for the contractor network.
- Mr. HVACcoreMr. HVAC delivers industry specific services, tools, and resources to help businesses grow. Owned by James Leichter, it serves as a thought leadership and content marketing vehicle for Aptora.
- RA Tax & AccountingcoreKansas City's premier full-service accounting firm serving clients nationwide with extensive experience in the services industry. Uses Total Office Manager internally and recommends it to clients.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Aptora competitors and assessment
Company assessmentBroad incumbents
- ServiceMax: ServiceMax (now part of PTC) is an enterprise field service management platform with broader capabilities serving larger equipment-intensive service organizations. Comparable to Aptora in FSM functionality but targeting larger asset-heavy enterprises rather than SMB contractors.
- ServiceNow Field Service Management: ServiceNow FSM is an enterprise field service management platform serving large organizations. Tangentially comparable to Aptora in core FSM functionality but serves very different customer segments (large enterprise vs. SMB contractors).
- QuickBooks (Intuit): QuickBooks is the dominant SMB accounting software in North America used by many contractors as their base accounting system. Aptora explicitly positions Total Office Manager as a replacement for QuickBooks + add-ons for contractors needing integrated FSM and contractor-specific features.
- Sage Construction & Real Estate: Sage offers construction and contractor-focused accounting and ERP solutions including Sage 100 Contractor. Comparable to Aptora in serving construction and contractor verticals with accounting and project management capabilities, though Sage targets a broader enterprise market.
Direct peers
- Jobber: Jobber is field service software for home service businesses including HVAC, plumbing, and electrical. Directly comparable to Aptora with similar scheduling, dispatching, invoicing, and CRM functionality, though Jobber is a pure cloud SaaS targeting smaller SMB contractors.
- Housecall Pro: Housecall Pro is field service management software for home service professionals. Directly comparable to Aptora in serving HVAC, plumbing, and similar trades with scheduling, dispatching, and customer management, with a more modern mobile-first SaaS architecture.
- ServiceFusion: ServiceFusion offers field service management software for small to mid-sized service businesses including HVAC, plumbing, and electrical. Directly comparable to Aptora with similar all-in-one approach and overlapping vertical focus.
- FieldEdge: FieldEdge provides field service management software specifically for HVAC, plumbing, and electrical contractors. Highly comparable to Aptora with overlapping vertical focus, similar feature set (dispatching, scheduling, inventory), and similar SMB-to-mid-market customer base.
- ServiceTitan: ServiceTitan is the leading all-in-one field service management software for HVAC, plumbing, electrical, and other trades. Directly comparable to Aptora as both serve the same contractor verticals with integrated ERP/CRM/FSM platforms, though ServiceTitan targets the higher end of the market with significantly more venture funding.
Emerging players
- mHelpDesk: mHelpDesk provides field service software for small businesses across HVAC, plumbing, electrical, and similar verticals. Comparable to Aptora with overlapping feature set (scheduling, invoicing, customer management) but positioned as a more lightweight, lower-priced alternative.
Market position
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights3 records
Customer concentration
Aptora social profiles
Digital presenceAptora financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aptora leadership team
Management profileNumber of profiles
Profiles2 records
Aptora funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aptora M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aptora
What does Aptora do?
Aptora develops and sells all-in-one ERP, CRM, and field service management software (branded as Total Office Manager and Aptora 360) for HVAC, plumbing, and contracting businesses. The platform unifies enterprise accounting, certified payroll, advanced inventory, service agreements, flat rate pricing, scheduling/dispatching, GPS, two-way texting, sales & marketing, and a mobile field app into a single integrated system. Supplementary products include Flat Rate Plus Online, Aptora Mobile II, Contractor Compass 360 dashboards, and Flat Rate Simple for Excel.
Is Aptora a public or private company?
Aptora is a private company. It is classified as family owned and is currently operating.
When was Aptora founded?
Aptora was founded in 1995. It employs 11 to 50 people.
Where is Aptora based?
Aptora is headquartered in Lenexa, United States, in the North America region.
How does Aptora make money?
Five revenue lines are on record. Software Licenses (Total Office Manager, Flat Rate Plus Online, Aptora Mobile II) is the primary driver. The others are support Plans and Maintenance, professional Services (Training, Onboarding, Consulting), additional Software Products and customer Referral Program (5% Commission).
Who are Aptora's main competitors?
Broad incumbents on record are ServiceMax, ServiceNow Field Service Management, QuickBooks (Intuit) and Sage Construction & Real Estate. Direct peers are Jobber, Housecall Pro, ServiceFusion, FieldEdge and ServiceTitan. mHelpDesk is listed as an emerging player.
Does Aptora have an API?
No public API is recorded for Aptora.
What industry is Aptora in?
Aptora's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEAEAA, Core ERP Suites (Financials, Procurement, Projects). Its NAICS code is 513210 and its SIC code is 7372.