LiveSession

What LiveSession does

LiveSession is a Wroclaw, Poland-based SaaS product analytics platform that combines qualitative session replay with quantitative analytics (dashboards, conversion funnels, custom metrics, events, and segments) to help product teams understand and improve user behavior on web applications. The product is delivered through a browser JavaScript SDK, REST and GraphQL APIs, and webhooks, with cloud infrastructure on Google Cloud, and a documented privacy-first architecture offering automatic content anonymization and full GDPR and CCPA compliance. Core modules include session replay, developer tools (console logs, network requests, JavaScript error tracking), heatmaps/clickmaps, user journey mapping, engagement scoring, inspect mode, and recording rules. Customer base is anchored in SaaS with explicit positioning for eCommerce, finance, education, health, media, travel, gambling, hosting, and HR verticals, and a feature set differentiated by no-code inspect mode and a 2024-launched AI Insights natural-language query agent. The company operates a self-serve, product-led growth motion with a 14-day free trial and no credit-card requirement, complemented by a demo-led enterprise motion, supported by 21+ native integrations including Intercom, Slack, Zapier, Zendesk, Mixpanel, Heap, Segment, Sentry, Bugsnag, Shopify, Google Tag Manager, and WordPress. Revenue mechanics are subscription/recurring SaaS with tiered pricing not publicly disclosed; the firm is privately held with 1-10 employees, no disclosed external funding, and reports 10,000+ product, design, development, and marketing users with a 4.7/5 G2 rating.

Name

LiveSession

Legal name

LiveSession

Website

https://livesession.io

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

LiveSession is a Wroclaw-based SaaS product analytics platform combining session replay with quantitative analytics (dashboards, funnels, metrics, heatmaps) for product, design, and engineering teams, distributed via a self-serve PLG motion with enterprise demos and 21+ native integrations.

Ownership category

akta.pro rank

Headquarters

HQ city

Wroclaw

HQ country

Poland

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Subscription-based SaaS model with tiered pricing plans. Offers free 14-day trial with access to Pro plan features and 1000 sessions. Revenue generated through recurring subscription fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

LiveSession is a SaaS product analytics platform that combines qualitative session replay recordings with quantitative analytics (custom dashboards, conversion funnels, metrics, custom events) and developer tools (console logs, network tracking, JavaScript error detection) on a single platform. Customers install a JavaScript SDK on their website or web application, after which LiveSession records real user sessions, tracks events and behaviors, and lets product teams correlate session replays with quantitative metrics to debug issues, optimize onboarding, and improve conversion rates. The platform serves product managers, designers, developers, marketers, and UX researchers at SaaS, eCommerce, and other digital businesses.

Product overview

LiveSession is an all-in-one product analytics platform combining qualitative analytics (Session Replay, User Journey, Heatmaps) with quantitative analytics (Dashboards, Metrics, Conversion Funnels) to provide product teams with complete visibility into user behavior. The platform includes Developer Tools for debugging, User Engagement features for understanding interactions (Rage Clicks, Error Clicks), and an AI Agent enabling natural language queries. Key modules include Product Analytics, Session Replay, Custom Events, Segments, Recording Rules, Inspect Mode, Engagement Score, Content Anonymization, and Conversion Funnels. The platform also provides Browser SDK, REST API, GraphQL API, and Webhooks for developer integrations.

Differentiator

Problem solved

Functional benefit

Products and services

• LiveSession Platform All-in-one product analytics platform combining qualitative session replay recordings with quantitative analytics (dashboards, conversion funnels, custom metrics, custom events), heatmaps, user journey mapping, developer debugging tools, and content anonymization, sold as a tiered SaaS subscription to product, design, and development teams at SaaS, eCommerce, and other digital businesses.
• AI Insights (AI Agent) AI-powered capability within the LiveSession Platform that uses natural language processing to let users ask questions in plain English and get instant answers about user behavior, metrics, and product analytics, enabling non-technical users to query data without code.

Quantifiable outcome

• Time to onboard new users lowered by 20%
• +12 more outcomes

Named customers8 records

Segments15 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability3 records

Feature13 records

Partnerships

Eleven partnerships are on record, tiered core.

• IntercomcoreTechnology or IntegrationLiveSession integrates with Intercom to link session replays directly to Intercom chat conversations. Support teams can access the user's full session journey instantly when responding to tickets, enabling faster issue resolution with complete user context.
• SlackcoreTechnology or IntegrationIntegration with Slack for instant notifications about events happening on the website or application. Session replays can be linked to Slack messages about failed payments, subscription events, or new sign-ups.
• ZapiercoreTechnology or IntegrationIntegration with Zapier enables building advanced workflows connecting LiveSession with 7,000+ other applications for automated actions and data flow.
• ZendeskcoreTechnology or IntegrationConnect LiveSession to Zendesk for instant access to session replays directly from support conversations, helping resolve customer issues faster.
• ShopifycoreTechnology or IntegrationNative Shopify integration for eCommerce businesses to track customer shopping behavior and optimize the purchase journey.
• Google Tag ManagercoreTechnology or IntegrationOne-click installation via Google Tag Manager allows quick deployment of LiveSession tracking code without developer involvement.
• SegmentcoreTechnology or IntegrationIntegration sends session replay links from LiveSession to Segment as events. Every new session triggers an event with a link to the session recording for storage with other user data.
• MixpanelcoreTechnology or IntegrationLiveSession adds a sessionURL label to Mixpanel containing direct links to session recordings, accessible from the Mixpanel dashboard for deeper user behavior understanding.
• SentrycoreTechnology or IntegrationEach new issue in Sentry receives a sessionURL tag linking directly to the relevant session recording in LiveSession, enabling immediate context around errors.
• BugsnagcoreTechnology or IntegrationEvery new event in Bugsnag gets a sessionURL tab with a link to the session recording, providing context around where errors occurred.
• Google AnalyticscoreTechnology or IntegrationSends session replay links from LiveSession to Google Analytics tracker, enabling direct access to recordings from the Analytics dashboard.

Scale indicators2 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• FullStory: FullStory is a leading digital experience analytics platform combining session replay, heatmaps, and product analytics for product, UX, and engineering teams. It is the most directly comparable peer to LiveSession, with LiveSession's own SEO pages explicitly positioning against it.
• LogRocket: LogRocket combines session replay with front-end performance monitoring and error tracking for developers and product teams. Like LiveSession, it targets the developer-product manager overlap and bundles qualitative and quantitative insights; LiveSession explicitly runs comparison pages against it.
• Hotjar: Hotjar offers session recordings, heatmaps, surveys, and user feedback tools for product and UX teams, primarily targeting SMBs. It is one of LiveSession's named comparison-page competitors and overlaps strongly on replay-plus-heatmap core functionality.
• PostHog: PostHog is an open-source product analytics suite including session replay, funnels, feature flags, and A/B testing. LiveSession's SEO pages explicitly target PostHog as a comparison; the open-source and all-in-one positioning makes it a direct rival for product-led SaaS buyers.
• Smartlook: Smartlook provides session replay and analytics for websites and mobile apps, with a focus on qualitative insights for product and marketing teams. It is a directly comparable session replay tool and one of LiveSession's named comparison-page competitors.
• Mixpanel: Mixpanel is a leading product analytics platform with funnels, cohorts, and event-based analytics. While primarily quantitative, it has added session replay capabilities and is integrated bi-directionally with LiveSession, placing them in the same buying-center shortlists for product teams.
• Heap: Heap (now part of Contentsquare) provides autocapture product analytics with session replay and heatmap features. It is an integrated partner of LiveSession and competes for the same product-analytics-plus-replay budget within SaaS customer organizations.
• Microsoft Clarity: Microsoft Clarity offers free session replay and heatmaps for websites. As a free incumbent backed by Microsoft, it represents the closest direct substitute on core replay features and competes on price especially in the SMB segment.
• Amplitude: Amplitude is a leading product analytics platform with session replay and behavioral cohorts for product teams. It competes with LiveSession on the analytics side of the combined offering and is frequently evaluated by the same product-manager buyers.

Broad incumbents

• Pendo: Pendo is a broader product experience platform combining in-app guides, product analytics, session replay, and feedback tools for product-led SaaS companies. It operates at a larger scale and broader portfolio than LiveSession, but overlaps on session replay and product analytics use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/LiveSessionHQ
• GitHubgithub.com/livesession
• Facebookfacebook.com/LiveSessionIO
• LinkedInlinkedin.com/company/livesession

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LiveSession