Helvia.ai
Helvia.ai is a privately held Greek enterprise AI software company that builds and operates a proprietary AI Agent platform for customer operations, employee enablement, and business automation, serving large enterprises and Greek public sector organizations with deployments at clients including Kelly Services, Novibet, Athens International Airport, Generali, and the ERGANI national labor system.
- Company typePrivate
- Founded2016
- HeadquartersAthens, Greece
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Helvia.ai does
Helvia.ai (legal entity: Helvia Technologies IKE) is a privately held enterprise AI software company founded in 2016 and headquartered in Athens, Greece. The company builds and operates a proprietary AI Agent platform that enables large organizations to build, deploy, and manage conversational and agentic AI workflows across three solution areas: customer operations, employee enablement, and business automation. Its customer base is concentrated in mid-to-large enterprises and public sector bodies, with named deployments at Kelly Services, Athens International Airport, Generali, Kleemann, PPC (DEI), isolved, and the Greek Ministry of Labor's ERGANI national information system.
Underlying technology combines retrieval-augmented generation (RAG), large language model orchestration, and proprietary evaluation tooling such as GRACE (Grounded Retrieval-Augmented Citation Evaluation) and Hypothetical Document Embeddings (HyDE). The platform exposes a no-code Designer (Agent Platform 6) and an analytics/observability layer for production monitoring, and integrates natively with Microsoft Teams, Slack, CRM, HRIS, and ATS systems. Specialized offerings include Helvia People (an AI HR assistant within Teams) and a Digital Employee Readiness Check service. The company also maintains research and open-source contributions including the GR-NLP-TOOLKIT for Modern Greek (presented at COLING 2025).
Helvia.ai operates a field-sales, enterprise-focused go-to-market supplemented by channel partnerships — notably a subcontractor role with 01 Solutions Hellas on the ERGANI national project and a Program Tech Advisor role with Found.ation for AI business training. Revenue derives from subscription-based enterprise platform licensing and co-delivered professional services; pricing is quote-based and not publicly disclosed. The company reports 11–50 employees, is founder-owned by CEO Stavros Vassos and CTO Dimi Balaouras, and holds ISO 27001, ISO 9001, WCAG 2.1 AA, and GDPR compliance certifications.
Helvia.ai firmographics
Firmographics- Name
- Helvia.ai
- Legal name
- Helvia Technologies IKE
- Website
- https://helvia.ai
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Helvia.ai is a privately held Greek enterprise AI software company that builds and operates a proprietary AI Agent platform for customer operations, employee enablement, and business automation, serving large enterprises and Greek public sector organizations with deployments at clients including Kelly Services, Novibet, Athens International Airport, Generali, and the ERGANI national labor system.
- Ownership category
- akta.pro rank
Helvia.ai industry classification
Industry- Product category
- Enterprise AI Agent Platform
- NAICS
- Software Publishers (51321), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
Keywords
Where Helvia.ai is headquartered
LocationHeadquarters
- HQ city
- Athens
- HQ country
- Greece
- HQ region
- Europe
Offices1 record
Markets served
Helvia.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- AI Agent Platform Subscription: Enterprise SaaS platform licensing for AI Agents with subscription-based pricing. Includes access to the proprietary platform, agent deployment, monitoring, and continuous optimization capabilities.
- Professional Services & Implementation: Value-first solution design, implementation, and continuous improvement services. Co-designing solutions with clients, implementing AI Agents, and providing ongoing support based on real usage.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Platform - Custom enterprise agreements |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Helvia.ai product offering
Product offeringCore offering
Helvia.ai builds and sells a proprietary Enterprise AI Agent Platform that lets large organizations build, deploy, and manage AI Agents trained on their own data and integrated with their existing systems. The platform targets three use cases — Customer Operations, Employee Enablement, and Business Automation — and delivers conversational AI capabilities, Retrieval-Augmented Generation (RAG), autonomous agentic workflows, and analytics via a no-code interface with enterprise-grade security, integrations into CRMs, HR systems, Microsoft Teams, and Slack, and Greek-language NLP expertise.
Product overview
Helvia.ai offers an enterprise AI Agent platform with three primary solutions: Customer Operations (automating customer interactions, support, and service delivery), Employee Enablement (empowering teams with AI-driven tools for HR, IT, and business operations), and Business Automation (orchestrating workflows across the enterprise). The platform is augmented by specialized modules including Helvia People (an AI-powered HR assistant integrated with Microsoft Teams), a Recruiting Automation module, and an Analytics and Insights layer. All solutions leverage a proprietary AI Agent Platform built on no-code architecture with enterprise-grade security, integrations with Microsoft Teams, Slack, CRM systems, HR systems, and ATS platforms, and support for generative AI, knowledge retrieval (RAG), and process automation capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Helvia People: An AI-powered HR platform integrated with Microsoft Teams, designed to streamline HR processes, provide real-time insights, and enhance the employee experience.
Products and services
- Helvia.ai AI Agent Platform Enterprise AI Agent platform for building, deploying, and managing AI agents that automate customer operations, business workflows, and employee interactions, with no-code customization, real-time monitoring, and enterprise-grade security (single sign-on, role-based access, audit logs).
- Helvia People AI-powered HR platform integrated with Microsoft Teams that handles onboarding, daily HR queries, and provides real-time insights on employee engagement and HR metrics for enterprise HR teams.
- AI Shopping Assistant Conversational AI shopping assistant for retail and e-commerce that lets users query product catalogs in natural language by combining RAG with HyDE to improve retrieval accuracy and recommendation quality.
- Toraksero.gr Conversational AI platform for political information retrieval that allowed voters to ask natural-language questions about Greek political parties' positions during the June 2023 Greek elections, built on an NLP system with GPT-4 and RAG.
Quantifiable outcome
- 74% positive user satisfaction rating on toraksero.gr platform
- +3 more outcomes
Companies that use Helvia.ai
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles4 records
Helvia.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability12 records
Feature7 records
Helvia.ai partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- Found.ationcoreFound.ation and Helvia.ai join forces to help organizations embrace AI confidently and responsibly. Helvia.ai acts as Program Tech Advisor, contributing AI expertise and validating technological accuracy of three AI-focused training programs: 'Transforming Business Using AI', 'AI Prompting Essentials', and 'AI Prompting Advanced'. Programs carry 'Approved by Helvia.ai' seal, bridging technological excellence with human-centered learning.
- 01 Solutions HellasflagshipHelvia.ai is subcontractor to 01 Solutions Hellas following their award of the national project to upgrade ERGANI, Greece's Ministry of Labor core information system. Helvia.ai will design and deliver the new Generative AI-powered Digital Assistant (AI Agent) for ERGANI - supporting 2.2 million employees, 600,000 businesses, and 5,500 public officials.
- NovibetcoreLarge-scale GenAI project for customer experience enhancement. Novibet, a leading GameTech company present in 12 countries, partnered with Helvia.ai to transform customer service in Greek online gaming through AI customer support chatbots using natural language processing and deep learning.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Helvia.ai competitors and assessment
Company assessmentRegional players
- Moveo.AI: Moveo.AI is a Greek enterprise AI company building proprietary LLMs and AI agents for customer experience, frequently cited alongside Helvia.ai as one of Greece's leading AI-native companies. It is the closest regional peer by geography.
Direct peers
- DRUID AI: DRUID AI is a Romania-based enterprise conversational AI platform for HR, IT, and customer service automation, with a no-code authoring environment. It overlaps directly with Helvia.ai in the EMEA enterprise agent market.
- Inbenta: Inbenta provides an enterprise AI platform combining conversational AI, knowledge management, and orchestration for customer and employee support. Comparable to Helvia.ai on RAG-driven enterprise agents for support automation.
- boost.ai: boost.ai builds enterprise conversational AI for customer service and internal support, with a no-code builder and LLM-backed virtual agents. Comparable to Helvia.ai on enterprise deployment model and use-case coverage.
- Yellow.ai: Yellow.ai provides an enterprise-grade AI agent platform (Dynamic AI Agents / Agentic AI) for customer service and employee workflows across multiple channels. It targets the same use cases (CX automation, HR/IT bots, orchestration) as Helvia.ai and competes on no-code agent building.
- Kore.ai: Kore.ai is an enterprise conversational and generative AI platform that builds AI agents for customer service, employee engagement, and process automation. It directly competes with Helvia.ai in the no-code/low-code enterprise agent platform category.
- Cognigy: Cognigy (now part of NICE) provides an enterprise AI agent platform for customer service automation with visual conversation design, low-code tooling, and integrations with contact center stacks. It is a direct competitor to Helvia.ai in enterprise agentic CX.
- Aisera: Aisera offers an enterprise AI agent platform for customer service, IT, HR, and operations with RAG, LLM orchestration, and no-code workflow design. It overlaps directly with Helvia.ai's Employee Enablement and Customer Operations solutions.
Emerging players
- Decagon: Decagon builds AI agents for customer support using generative AI and conversational tooling, targeting enterprise CX teams. Less focused on regional specialization than Helvia.ai but directly competes for enterprise CX-agent budgets.
Broad incumbents
- Amelia (SoundHound for Enterprise): Amelia (now part of SoundHound) is a long-standing enterprise agent platform (formerly IPsoft) targeting customer experience, IT, and operations automation. It is a broader incumbent operating across the same problem space as Helvia.ai.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key highlights7 records
Customer concentration
Helvia.ai social profiles
Digital presenceHelvia.ai compliance and trust
Trust signalCompliance4 records
Helvia.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
Helvia.ai leadership team
Management profileNumber of profiles
Profiles2 records
Helvia.ai funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Helvia.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Helvia.ai
What does Helvia.ai do?
Helvia.ai builds and sells a proprietary Enterprise AI Agent Platform that lets large organizations build, deploy, and manage AI Agents trained on their own data and integrated with their existing systems. The platform targets three use cases — Customer Operations, Employee Enablement, and Business Automation — and delivers conversational AI capabilities, Retrieval-Augmented Generation (RAG), autonomous agentic workflows, and analytics via a no-code interface with enterprise-grade security, integrations into CRMs, HR systems, Microsoft Teams, and Slack, and Greek-language NLP expertise.
Is Helvia.ai a public or private company?
Helvia.ai is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Helvia.ai founded?
Helvia.ai was founded in 2016. It employs 11 to 50 people.
Where is Helvia.ai based?
Helvia.ai is headquartered in Athens, Greece, in the Europe region.
How does Helvia.ai make money?
Two revenue lines are on record. AI Agent Platform Subscription is the primary driver. The others are professional Services & Implementation.
Who are Helvia.ai's main competitors?
Moveo.AI is listed as a regional player. Direct peers are DRUID AI, Inbenta, boost.ai, Yellow.ai, Kore.ai, Cognigy and Aisera. Decagon is listed as an emerging player. Amelia (SoundHound for Enterprise) is listed as a broad incumbent.
Does Helvia.ai have an API?
No public API is recorded for Helvia.ai.
What industry is Helvia.ai in?
Helvia.ai's product category is Enterprise AI Agent Platform. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs). Its NAICS code is 51321 and its SIC code is 7371.