What EnableX does

EnableX, operated by Singapore-incorporated VCLOUDX PTE. LTD. and founded in 2017, is a full-stack Communications Platform as a Service (CPaaS) and conversational AI provider serving 7,000+ enterprises primarily across India, the Middle East and Southeast Asia. The platform is structured around three product clouds: Programmable Cloud (Voice, Video, SMS, WhatsApp Business, RCS, Unified Messaging, FaceAI, ASR, Virtual Numbers, Low-Code Visual Builder), Dialogs Cloud (GenAI chatbot, AI voice agent, live chat with co-browsing, AI agent assist), and Campaigns Cloud (bulk personalized messaging across SMS, WhatsApp, Voice and RCS). Underlying technology is WebRTC-based with REST APIs and WebSocket streaming, supports public cloud, on-premise and hybrid deployment, and integrates with CRMs (Salesforce, HubSpot, Zoho, Freshdesk, ServiceNow) and payment gateways (Stripe, PayU). Proprietary components include the FaceAI DNN engine, an IndicVoices-trained ASR for 95%+ accuracy on Indian languages, and a Unified Messaging orchestration layer with SMS↔WhatsApp↔RCS fallback.

The company's commercial differentiation rests on deployment flexibility for regulated industries — on-premise/hybrid is required by RBI-regulated Indian banks, SAMA-regulated Saudi entities, MAS-regulated Singapore firms, HIPAA healthcare providers and FedRAMP-bound federal customers — a capability Twilio does not offer at parity. EnableX holds Meta Tech Provider status for WhatsApp Business API and direct Tier-1 carrier relationships with Indian operators (Jio, Airtel, Vodafone Idea, BSNL) and telcos in the UAE and Saudi Arabia, enabling DLT-registered commercial communications, TRA/CITC-compliant voice broadcasting, and Arabic/Hindi-English/Bahasa localization. Named customers include Paytm, Tech Mahindra, Infosys, Deloitte Digital, GlobalLogic, Quantman, Rubix, HealthOnUs, Wrizto Healthcare and Parul University across BFSI, healthcare, education, retail, logistics, government and HR/recruitment verticals.

Revenue is generated through usage-based API consumption ($0.004/participant-minute for Video, $0.007/minute for Voice, $0.03432 per international SMS, ₹0.98 per WhatsApp template message), supplemented by platform subscriptions for Dialogs and Campaigns Cloud and professional services for DLT registration, WhatsApp onboarding, and custom integrations. Go-to-market combines an API-first self-service funnel (free trial with $5 credit, no credit card, integrations live within 48 hours for SMS/RCS) with enterprise field sales for on-premise/hybrid deployments requiring custom SLAs and compliance certifications. The company maintains 51-100 employees across Singapore (HQ), India, UAE and Saudi Arabia operations.

Name

EnableX

Legal name

VCLOUDX PTE. LTD.

Website

https://enablex.io

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

EnableX (VCLOUDX PTE. LTD.) is a Singapore-based full-stack CPaaS provider offering AI-powered omnichannel customer engagement via voice, video, SMS, WhatsApp, RCS, and conversational AI APIs, serving 7,000+ enterprises in BFSI, healthcare, and government sectors across India, the Middle East, and Southeast Asia.

Ownership category

akta.pro rank

Product category

Communications Platform as a Service (CPaaS)

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

Keywords

• Communications platform as a service
• Video calling API
• Omnichannel customer engagement
• Conversational AI platform
• Cloud telephony services

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Usage-based API consumption: Pay-as-you-go consumption model for Video API, Voice API, SMS API, WhatsApp API, and RCS API. Customers pay per participant-minute (video), per call-minute (voice), or per message (messaging). Enterprise volume discounts available with committed usage plans.
2. Platform subscription: Base platform fees for Dialogs Cloud and Campaigns Cloud services with per-minute or per-campaign charges. Enterprise plans include dedicated support, custom SLAs, and compliance certifications.
3. Professional services: Implementation support, DLT registration guidance for India compliance, WhatsApp Business API onboarding, and custom integration services for enterprise deployments.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

EnableX is an AI-powered omnichannel Customer Engagement Platform delivered as a full-stack Communications Platform as a Service (CPaaS). It sells programmable communication APIs (Video, Voice, SMS, WhatsApp, RCS, Unified Messaging), conversational AI products (FaceAI, ASR, AI Chatbot, AI Voice Agent, Live Chat), and bulk messaging services through three interconnected clouds: Programmable Cloud, Dialogs Cloud, and Campaigns Cloud, with deployment options across public cloud, on-premise, and hybrid.

Product overview

EnableX is an AI-powered Omnichannel Customer Engagement Platform offering a full-stack CPaaS (Communications Platform as a Service) architecture. The platform consists of three interconnected clouds: Programmable Cloud (Voice API, Video Call API, SMS API, WhatsApp Business API, RCS API, Unified Messaging API, FaceAI API, Automatic Speech Recognition, Virtual Numbers), Dialogs Cloud (Conversational AI Platform with AI Chatbot, AI Voice Agent, Live Chat, AI Agents), and Campaigns Cloud (SMS and Messaging, WhatsApp Messaging, RCS Business Messaging, Voice Broadcasting). Additional products include Low-Code Builder for no-code video app development, IVR Service for AI-powered call routing, Missed Call Service for lead capture, and Voice Streaming API for real-time WebSocket audio streaming to external AI systems. The platform serves enterprises across healthcare, BFSI, retail, education, and government sectors in India, Southeast Asia, and the Middle East with deployment options including public cloud, on-premise, and hybrid.

Differentiator

Problem solved

Functional benefit

Brands

• Programmable Cloud: CPaaS platform offering Video API, Voice API, SMS API, WhatsApp API, RCS API, and other communication APIs for developers.
• Dialogs Cloud
• Campaigns Cloud
• FaceAI
• Visual Builder

Products and services

• Programmable Cloud Core CPaaS platform providing programmable communication APIs (Voice, Video, SMS, WhatsApp, RCS) and SDKs for embedding real-time communications into web and mobile applications, offered to developers and enterprises.
• Video Call API WebRTC-based Video API for embedding live video calling, recording, and streaming into websites and mobile apps. Supports 1-to-1 calls, group calls up to 3,000 participants, and RTMP/HLS streaming, with HIPAA/GDPR compliance.
• Voice API Programmable Voice API for A2P, P2A, and P2P voice communication with carrier-grade uptime SLAs. Features include IVR, click-to-call, call masking, voice broadcasting, and AI voice automation, priced at $0.007 per minute per call.
• SMS API Global SMS Gateway API for sending OTPs, alerts, and marketing messages with Tier-1 carrier connections, intelligent routing, and compliance support across 200+ countries, priced at $0.03432 per outbound international message.
• WhatsApp Business API Meta-approved WhatsApp Business API provider for sending rich, personalized messages, automating support with AI chatbots, and enabling WhatsApp Business Calling (beta) for voice conversations inside WhatsApp, priced at ₹0.98 per template message.
• RCS API Rich Communication Services API for branded, interactive messaging with images, videos, carousels, and actionable buttons. Delivers enhanced customer engagement with verified sender IDs and end-to-end encryption, reaching Android and iOS users.
• Unified Messaging API Omnichannel messaging API that unifies SMS, WhatsApp, and RCS under a single endpoint with smart routing, automatic fallback, and unified webhook tracking. Routes messages across channels and ensures delivery in 100+ countries.
• FaceAI API Facial Emotion AI API based on Deep Neural Network for real-time facial expression and emotion recognition. Analyzes 130+ facial expressions, attention levels, liveness, age/gender, and head pose for Video KYC, customer engagement, and exam proctoring.
• Automatic Speech Recognition (ASR) AI-powered ASR that converts spoken language to text in real time. Supports 100+ languages and dialects with 95%+ accuracy on Indian languages (Hindi, Tamil, Telugu, Bengali, Marathi), including speaker diarization, noise cancellation, and profanity filtering.
• Voice Streaming API Real-time audio streaming API over WebSocket for forking live call audio to external systems. Enables bidirectional streaming for AI voice agents, real-time transcription, fraud detection, and live call monitoring with sub-100ms latency and 99.99% uptime SLA.
• Voice Broadcasting AI-powered bulk voice calling platform that delivers personalized voice messages to thousands simultaneously using neural TTS with dynamic variables. Supports 15+ languages including Hindi-English code-switching, with up to 100K concurrent calls.
• IVR Service AI-powered Interactive Voice Response system with conversational AI for natural language interactions. Supports personalized greetings via CRM integration, dynamic menu trees, multi-level DTMF, and 15+ language TTS. Available with on-premise deployment for regulated industries.
• Missed Call Service Missed call alert service for capturing incoming call data (caller number, timestamp) to power lead generation, opt-ins, and campaign tracking. Caller is never charged while application receives data in real-time via webhooks.
• Virtual Numbers Virtual phone number service providing local, mobile, toll-free, and short code numbers in 100+ countries for SMS and voice communication with exclusive brand recognition options and pay-as-you-go pricing.
• Live Streaming API Live Streaming API enabling RTMP/HLS streaming for embedding live broadcast experiences into applications.
• Low-Code Visual Builder No-code Visual Builder for creating video calling experiences with drag-and-drop interface. Supports up to 100 participants for video meetings and 1,000 for webinars with features including lobby, breakout rooms, recording, and HIPAA/GDPR compliance.
• Conversational AI Platform (Dialogs Cloud) Enterprise Dialogs Cloud platform for deploying GenAI-powered chatbots and voicebots across web, WhatsApp, RCS, and voice channels with live agent support. Includes no-code bot builder, smart routing, AI assist features, and omnichannel analytics.
• AI Chatbot GenAI-powered conversational chatbot for omnichannel customer engagement across webchat, WhatsApp, and social channels. Automates routine support, boosts sales, and provides personalized human-like interactions with smart routing to live agents.
• AI Voice Agent Two-way AI voice agent powered by conversational AI and speech recognition for automating collections, lead qualification, appointment scheduling, and customer support via PSTN, IP, and WhatsApp Business Calling.
• Live Chat Human agent assistance platform for handling complex issues in real-time via voice, video chat, and co-browsing. Provides seamless handoff from AI chatbot with full context and behavior history.
• AI Agents AI agent assistant empowering agents and sales reps with chat summaries, reply suggestions, and reply rephrase features for quicker and more effective customer interactions.
• Campaigns Cloud Bulk messaging platform for broadcasting personalized messages across SMS, WhatsApp, Voice, and RCS via self-service portal. Includes campaign analytics, scheduling, DLT compliance, and omnichannel fallback capabilities.

Quantifiable outcome

• Insurance lapse rate reduction of 22% through personalized AI voice calls
• +4 more outcomes

Named customers15 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability16 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Meta (WhatsApp Business Solution Provider)coreTechnology or IntegrationEnableX holds Tech Provider (TP) status enabling businesses to access WhatsApp Business API infrastructure. EnableX manages phone number verification, Facebook Business Manager linkage, template approvals, and quality rating monitoring. WhatsApp Business Calling (VoIP) available on supported accounts. This partnership enables omnichannel messaging and voice capabilities for enterprise customers in India, SEA, and Middle East markets.
• Indian Telecom Carriers (Jio, Airtel, Vodafone Idea, BSNL)coreTechnology or IntegrationPartnership with major Indian telecom operators for DLT registration, number provisioning, and Tier-1 carrier SMS routes. Enables TRAI-compliant commercial voice and SMS communications across India with direct carrier connections for improved deliverability and cost efficiency.
• IIT Madras (IndicVoices Dataset)minorStrategic or Co-development PartnerASR engine trained on IIT Madras IndicVoices dataset for 95%+ recognition accuracy on major Indian languages (Hindi, Tamil, Telugu, Marathi, Bengali, and code-mixed Hinglish). Strategic data partnership enabling superior Indic language speech recognition capabilities compared to global ASR engines.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Vonage (Ericsson): Vonage, now part of Ericsson, offers CPaaS APIs (Voice, SMS, Video, WhatsApp) alongside its UCaaS/CCaaS portfolio under the broader Ericsson enterprise wireless strategy. Comparable as a larger incumbent with overlapping messaging and voice API products.
• Tata Communications (with Kaleyra / Jazz): Tata Communications, post-Kaleyra acquisition, is a global telecom incumbent offering CPaaS APIs (SMS, voice, WhatsApp, conversational AI) alongside broader network services. Comparable as a large incumbent in the same CPaaS and WhatsApp Business space, with significant enterprise reach in India and globally.

Direct peers

• Sinch: Sinch is a Sweden-headquartered CPaaS provider offering messaging, voice, and verification APIs with a strong emerging-markets footprint following its MessageBird-related consolidation. Highly comparable on omnichannel CPaaS, especially for India and Latin America cross-border messaging.
• MessageBird (Bird): MessageBird (rebranded Bird) is an Amsterdam-based omnichannel CPaaS player offering Cloud, Marketing, and Service flows with strong WhatsApp, SMS, and conversational AI capabilities. Comparable as a direct competitor in CPaaS and conversational AI for global mid-market and enterprise customers.
• Plivo: Plivo is a US-headquartered CPaaS provider focused on voice and SMS APIs for developers and enterprises. Comparable as a developer-first API competitor with similar pricing-style transparency and Pay-as-you-go model.
• Twilio: Twilio is the global CPaaS leader offering Voice, SMS, Video, WhatsApp, and conversational AI APIs. Directly comparable as the dominant full-stack CPaaS incumbent; EnableX explicitly positions against it for on-premise/hybrid BFSI deployments where Twilio's cloud-only model is insufficient.
• Infobip: Infobip is a Croatia-headquartered CPaaS platform with strong CPaaS, conversational AI, and WhatsApp Business API offerings, particularly active in EMEA and emerging markets. Comparable as a full-stack CPaaS competitor with WhatsApp BSP status and conversational AI capability.

Regional players

• Ozonetel (Kommunicate / Ozonetel Communications): Ozonetel is an India-headquartered cloud telephony and contact center AI vendor offering IVR, voicebots, and omnichannel customer engagement. Comparable as a regional voice/IVR and conversational AI provider competing in the same India-focused enterprise segment.
• Gupshup: Gupshup is an India-headquartered conversational messaging and CPaaS company with deep WhatsApp Business API and conversational AI capabilities across emerging markets. Comparable as a regional competitor offering conversational AI plus messaging APIs targeted at India and SEA enterprises.
• Netcore Cloud (with Karix): Netcore Cloud (formerly Netcore Solutions), which acquired Karix, is an India-headquartered CPaaS and martech platform with strong Indian carrier relationships and WhatsApp BSP status. Highly comparable as a regional CPaaS competitor focused on the Indian enterprise market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/EnablexIo
• GitHubgithub.com/EnableX
• YouTubeyoutube.com/@enablex
• LinkedInlinkedin.com/company/vcloudx

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EnableX