Telavox

What Telavox does

Telavox is a Sweden-based telecommunications platform provider, founded in 2003 and headquartered in Malmö, that builds white-label Unified Communications as a Service (UCaaS) infrastructure for telecom operators and service providers. The company's modular platform combines a cloud-native cloud PBX foundation, fixed-mobile convergence (FMC), a Business Support System (BSS), wholesale connectivity, and AI voice capabilities delivered at the network layer rather than as an OTT overlay, enabling partners to launch branded B2B communications services without developing their own stack.

Telavox's product portfolio centers on three pillars: UCaaS with AI-powered call handling (AI Receptionist, AI Personal Assistant, AI Assist), BSS covering product catalog, billing, CRM and self-care, and wholesale carrier-grade voice, SMS, MMS, and data services. Deployment models include Telavox-hosted, public cloud (available via Google Cloud Marketplace and powered by Gemini), private cloud for regulated workloads, and a Bring-Your-Own-Traffic (BYOT) option that lets operators retain their telephony infrastructure while layering Telavox's applications. The platform supports 99.9%+ service availability across redundant European environments, integrates with major CRM, helpdesk, and productivity suites, and is certified to ISO/IEC 27001 with GDPR-compliant EU data residency.

Telavox monetizes through subscription-based white-label platform licensing to operators, recurring AI voice add-ons sold as premium upgrades, usage-based wholesale connectivity, and BSS subscription services. Pricing is quote-based and not publicly disclosed. The go-to-market is entirely channel-led: MNOs, MVNOs, and service providers such as e& UAE, 3 Sweden, Free Pro, Voip Unlimited, Ålcom, and Fortnox resell Telavox-powered services under their own brands, serving a combined +1M active users and handling +10M daily interactions across more than 150 in-house developers and global markets spanning the Nordics, UK, France, Belgium, and the UAE.

Name

Telavox

Legal name

Telavox

Website

https://telavox.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

Telavox is a Swedish-founded white-label UCaaS platform provider that supplies telecom operators and service providers with cloud PBX, fixed-mobile convergence, BSS, wholesale connectivity, and network-level AI voice capabilities for resale under their own brands.

Ownership category

akta.pro rank

Product category

Unified Communications as a Service (UCaaS)

NAICS

Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

UCaaS Platforms & Suites (HDAIAHAA)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Unified Communications (UCaaS) Apps (BPAMACAE), Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)

Keywords

• Cloud telephony platform
• Unified communications
• AI voice agents
• Wholesale connectivity
• Business support systems

Headquarters

HQ city

Malmö

HQ country

Sweden

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. UCaaS Platform Licensing: White-label UCaaS platform licensed to telecom operators and service providers, who resell under their own brand. Creates recurring revenue for both Telavox and its partners through subscription-based licensing.
2. AI Voice Add-ons: AI capabilities (Receptionist, Personal Assistant, Assist) offered as standalone upgrades on business numbers, creating premium tiers that lift ARPU without changing core bundles.
3. Wholesale Connectivity: Carrier-grade voice, SMS, MMS, and data traffic services sold to telcos and service providers, with transparent commercial terms and predictable quality.
4. BSS Services: Business Support System services including product catalog, billing, charging, and revenue assurance for operators launching and managing telecom services.

Pricing tiers

Go-to-market motion4 records

Distribution channels3 records

Marketing channels8 records

Core offering

Telavox sells a white-label UCaaS, AI voice, BSS, and wholesale connectivity platform that telecom operators and service providers resell to their B2B customers under their own brand. The platform is built on an operator-backed cloud PBX foundation, combining fixed-mobile convergence, network-level AI, business support systems, and carrier-grade connectivity in a single modular stack with hosted, public cloud, and private cloud deployment options.

Product overview

Telavox offers a modular platform architecture centered on UCaaS (Unified Communications as a Service) for telecom operators and service providers. The platform combines three core product areas: UCaaS (built on operator-backed cloud PBX with fixed-mobile convergence and AI capabilities), BSS (Business Support System covering sales, activation, support, billing, and payments), and Wholesale Connectivity (carrier-grade voice, SMS, data and API access). AI capabilities including AI Receptionist, AI Personal Assistant, and AI Assist are network-level features that differentiate from OTT players. The Telavox Platform itself serves as the white-label foundation enabling operators to deliver these services under their own brand. Deployment is flexible through Telavox-hosted, public cloud (including Google Cloud Marketplace), private cloud, or BYOT models. The platform also offers FMC (Fixed Mobile Convergence) for integrating mobile services. Product portfolio includes specialized offerings like 3Koppla (tiered B2B solution), various applications (mobile, desktop, web), and add-on modules for CRM integration, contact lookup, statistics, and analytics.

Differentiator

Problem solved

Functional benefit

Brands

• 3Koppla: 3 Sweden's tiered B2B offering built on Telavox Platform, including 3Koppla Light (mobile-first subscription with AI and collaboration) and 3Koppla Complete (full UCaaS solution).
• Vox One

Products and services

• UCaaS (Unified Communications as a Service) Cloud-native UCaaS platform built on an operator-backed cloud PBX foundation, delivering fixed-mobile convergence, apps for every device, AI call handling, and integrations. White-labeled and resold by telecom operators and service providers to their B2B customers.
• AI Voice Capabilities Network-level AI voice capabilities including AI Receptionist (virtual front-desk answering and routing), AI Personal Assistant (answers when unavailable and captures call context), and AI Assist (call transcription and summarization). Delivered as premium bundles or standalone upgrades for operators' business customers.
• BSS (Business Support System) Cloud-ready business support system enabling operators to launch, manage, and monetize telecom services end-to-end, covering product catalog, rating, CRM, self-care, billing, invoicing, order management, payments, and accounts receivable.
• Wholesale Connectivity Carrier-grade wholesale access to mobile and fixed telephony including voice services, global messaging (SMS/MMS), data connectivity, and flexible APIs for integration. Sold to telecom operators and service providers with transparent commercials.
• Telavox Platform (White-Label Platform) Modular white-label platform combining UCaaS, AI voice, BSS, and FMC in a single stack. Enables telecom operators to deliver B2B communications services under their own brand via Telavox Hosted, Public Cloud, Private Cloud, or BYOT deployment models.

Quantifiable outcome

• Operators report simplified administration, faster customer routing, and strategic foundation for future AI-driven support capabilities
• +3 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration31 records

AI capability8 records

Feature9 records

Partnerships

16 partnerships are on record, tiered flagship, core and minor.

• e& UAEflagshipStrategic or Co-development Partner · 2 March 2026Global technology group e& and Telavox announced UAE availability of AI-powered cloud-native UCaaS platform at MWC 2026. Partnership brings modern B2B service experience to SMBs and large enterprises, reaching 200,000+ B2B customers. New offering includes major service upgrade with unified administration, elastic scale, and cloud-first architecture for growing and distributed teams.
• 3 Sweden (Tre)flagshipStrategic or Co-development Partner · 20 February 2026Three Sweden selected Telavox Platform for tiered B2B communications strategy with 3Koppla product. Mobile-first entry tier adds AI and collaboration to existing business SIMs; full UCaaS for advanced requirements. Creates clear digital journey for business customers with accessible entry tier and built-in expansion opportunities.
• FortnoxcoreStrategic or Co-development Partner · 27 May 2025Fortnox, a Swedish cloud-based business software company, selected Telavox as unified communications partner to replace two separate suppliers for mobile telephony and contact center operations. The integration combined Telavox telephony with Fortnox's existing Zendesk case management system, enabling automated customer callbacks, case routing, and real-time agent access to customer history.
• Google CloudcoreTechnology or Integration · 9 April 2025Telavox joined Google Cloud Marketplace, making it easier for operators to integrate cloud-native communication solutions with existing Google Cloud infrastructure. Powered by Google Cloud and Gemini, Telavox's Cloud PBX helps operators quickly deploy and monetize B2B voice services with AI-driven insights.
• Free ProcoreStrategic or Co-development Partner · 26 March 2025Free Pro (iliad Group's B2B subsidiary) partnered with Telavox to provide French businesses with complete and future-ready communication platform. Telavox's cloud-native UCaaS enhances Free Pro's portfolio with modern, intuitive, and scalable offering combining voice, broadband, and collaboration tools.
• ÅlcomcoreStrategic or Co-development Partner · 1 January 2024Ålcom (Åland's local telecom operator) partnered with Telavox to offer UCaaS solution with mobile integration. Telavox selected for advanced, future-proof design aligning with Ålcom's vision for flexible and easy-to-use UCaaS solution empowering customers across both fixed and mobile services.
• Voip UnlimitedcoreStrategic or Co-development Partner · 1 January 2022Voip Unlimited partnered with Telavox to bring mobile into core business communications proposition. Deployed Telavox Platform enabling single-portal experience and launching Vox One as UK's first fully white-labelled Telavox deployment. Integrating mobile numbers into wider communications environment.
• GSMAminorStrategic or Co-development PartnerTelavox is an official GSMA member, delivering wholesale connectivity that meets world's most widely adopted mobile-industry standards with secure routing, predictable quality across borders, and seamless interoperability with operators worldwide.
• VoiceflexminorStrategic or Co-development PartnerVoiceflex CEO James Arnold Roberts cited Telavox's commitment to partnership and dedication to understanding partner needs, enabling significant strides in the UC market.
• Microsoft TeamscoreTechnology or IntegrationIntegration between Telavox and Microsoft Teams allows users to synchronize availability, contacts, and calendar in real time. Users can make, answer, and manage calls directly in Teams without switching applications. Supports presence sync, business telephony, and international calls at affordable rates.
• SalesforcecoreTechnology or IntegrationTelavox app in Salesforce allows users to make and receive calls, see customer information automatically on incoming calls, manage call history, transfer and park calls, and automatically log transcription of phone calls.
• ZendeskcoreTechnology or IntegrationTelavox-Zendesk integration enables users to manage calls directly in Zendesk, see customer information automatically on incoming calls, synchronize information, and access transcribed calls linked to customer profiles.
• HubSpotcoreTechnology or IntegrationCRM integration allowing users to gather all information in one place, offer fast and relevant customer service without manual lookup, and automatically retrieve customer data during calls.
• Microsoft Dynamics 365coreTechnology or IntegrationCRM integration connecting telephony with Microsoft Dynamics for unified customer experience and streamlined workflows.
• Microsoft 365coreTechnology or IntegrationUsers can sign in with Microsoft account, connect calendar, and synchronize contacts with Telavox for seamless productivity workflow.
• Google WorkspacecoreTechnology or IntegrationUsers can log in with Google account, connect calendar, and synchronize contacts with Telavox for seamless productivity workflow.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Alianza: Alianza provides a white-label cloud communications platform built specifically for broadband operators and telcos to deliver UCaaS and voice services under their own brand. Most direct comparison to Telavox's operator-channel, white-label UCaaS go-to-market.
• Vonage (Ericsson): Vonage, now part of Ericsson, offers a UCaaS and communications platform targeting both enterprises and service providers. Direct overlap with Telavox on UCaaS, APIs, and AI-enhanced voice, with comparable service-provider/wholesale go-to-market.
• RingCentral: RingCentral is a leading pure-play UCaaS provider offering cloud PBX, contact center, and AI-driven voice capabilities to businesses globally. Direct competitor in the UCaaS category, including operator and service-provider partnerships.
• 8x8: 8x8 provides UCaaS, contact center, and communication APIs with strong international presence. Comparable to Telavox in offering a unified communications stack with AI features and service-provider channel relationships.
• Genesys: Genesys is a major contact-center-as-a-service and customer experience platform with growing UCaaS and AI capabilities. Overlaps with Telavox on contact center, AI voice agents, and enterprise/telco deployments.
• Dstny: Dstny is a European UCaaS and cloud communications provider serving operators, service providers, and SMBs across multiple markets. Closely comparable to Telavox on geography, operator-channel model, and product breadth (UCaaS, contact center, BSS).

Broad incumbents

• Microsoft (Teams Phone): Microsoft Teams Phone is a broad incumbent offering UCaaS, telephony, and AI capabilities embedded in the Microsoft 365 ecosystem. A key competitive force for Telavox in both operator and enterprise deals.
• Cisco (Webex): Cisco's Webex suite provides UCaaS, collaboration, and contact center to enterprises and service providers globally. Broad incumbent competing for the same operator and large-customer UCaaS budgets as Telavox.
• Zoom: Zoom has expanded from meetings into Zoom Phone UCaaS, Zoom Contact Center, and AI Companion features. Comparable to Telavox on cloud voice, AI, and SMB/mid-market focus, and a major OTT-style competitor.

Emerging players

• Sinch: Sinch is a CPaaS and messaging platform serving enterprises and operators globally, with growing UCaaS and conversational AI capabilities. Adjacent to Telavox on wholesale connectivity, messaging, and AI voice, with overlapping operator customer base.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/telavox
• Facebookfacebook.com/telavox
• LinkedInlinkedin.com/company/telavox

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telavox