Techfive

What Techfive does

Techfive is a Midwest US-based managed IT services provider (MSP) headquartered in Joplin, Missouri, delivering integrated managed IT and cybersecurity services to small and mid-sized businesses (20-500 employees) across Kansas, Missouri, Oklahoma, and Arkansas. Founded in 2014 by Jason Pierce as Monitor Technology and rebranded to Techfive in 2021, the company operates regional offices in the Kansas City metro, Overland Park, Olathe, Tulsa, and Northwest Arkansas, and reports more than 200 active business customers and 2,500+ protected end users. The firm is privately held (TechFive IT LLC, Kansas-domiciled) with no disclosed external institutional capital, and ownership is concentrated with founder Jason Pierce and Pierce family members.

The company's core platform combines Microsoft 365 administration, remote monitoring and management (RMM) tooling, and a 24/7 Security Operations Center, with delivery embedded directly inside customers' Microsoft Teams environments to bypass traditional ticketing portals. Service offerings comprise four main tiers: Co-Managed IT (for organizations with existing internal IT), Fully-Managed IT (end-to-end outsourcing), a standalone Cybersecurity Suite covering CMMC, NIST 800-171, and HIPAA frameworks, and project-based engagements. Underlying security stack relies on third-party partners including SentinelOne, Huntress, ConnectWise, and Microsoft Defender/Entra ID, layered onto a zero-trust architecture. Techfive differentiates on service experience (named engineers, 4-minute average Teams response, 96.4% CSAT) rather than proprietary technology.

Revenue is generated primarily through per-user monthly subscriptions under 12-month agreements, supplemented by project-based professional services (minimum $1,000 per engagement), add-on modules (managed firewalls, VoIP, AI tooling, compliance frameworks), and hardware reselling. The go-to-market is sales-led with a hybrid inside/field motion, supported by vertical-specific content marketing targeted at healthcare/pharmacies, CPAs, law firms, car dealerships, and Walmart suppliers. The company has executed a rollup acquisition strategy (Hanebutt 2022, Advanced Network Solutions 2023, Prime Time Integrators 2024) and operates a sister company, AAL Systems, providing custom software development and SaaS replacement services under shared founders.

Name

Techfive

Legal name

TechFive IT LLC

Website

https://t5it.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Techfive is a Midwest US-based managed IT and cybersecurity provider serving 200+ small and mid-sized businesses across Kansas, Missouri, Oklahoma, and Arkansas through Microsoft Teams-embedded support, 24/7 SOC monitoring, and compliance frameworks. Founded 2014 and headquartered in Joplin, Missouri.

Ownership category

akta.pro rank

Product category

Managed IT & Cybersecurity Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cybersecurity Management for SMB (Managed Security Add‑ons) (BPAEABAG)

akta.pro secondary industries

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Security Operations Center (SOC) as a Service (BPAEADAB), Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)

Keywords

• Managed IT services
• Cybersecurity services
• Microsoft 365 management
• IT helpdesk support
• Compliance frameworks

Headquarters

HQ city

Overland Park

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services (Co-Managed & Fully-Managed): Monthly recurring per-user subscription model. Co-Managed tier provides shared support for companies with internal IT teams. Fully-Managed tier includes comprehensive IT & cybersecurity coverage. Both require 12-month agreement and Master Services Agreement signing.
2. Cybersecurity Suite: Standalone cybersecurity services available separately or bundled with Fully-Managed plans. Includes 24/7 SOC, endpoint detection & response, vulnerability management, email protection, MFA enforcement, and compliance frameworks.
3. One-Time Projects: Project-based professional services for specific IT needs including cybersecurity audits, server upgrades/migrations, network deployment, cloud optimization, and infrastructure assessments. Minimum $1,000 per project.
4. Add-On Services: Optional add-ons including managed firewalls, managed infrastructure, compliance frameworks (CMMC, NIST, HIPAA), Microsoft 365 licensing, VoIP phone systems, AI tooling, website development, new computer setup, and dedicated Tier 3 support.
5. Hardware Sales: Hardware purchasing and deployment services billed separately from monthly service agreements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Techfive is a Midwest-focused managed service provider (MSP) that delivers integrated managed IT services and cybersecurity to SMBs (20-500 employees) through a Microsoft Teams-embedded helpdesk platform. Its core service portfolio includes Co-Managed IT (for companies with existing internal IT), Fully-Managed IT (end-to-end outsourced IT with bundled Cybersecurity Suite), a standalone Cybersecurity Suite (24/7 SOC, managed EDR, MFA, vulnerability management, compliance frameworks), and One-Time Projects for audits, migrations, and network deployments, with add-ons for managed firewalls, VoIP, hardware deployment, and AI tooling.

Product overview

Techfive is a managed service provider (MSP) offering a unified platform of IT and cybersecurity services for Midwest businesses. The core portfolio consists of four service tiers: Co-Managed IT (for companies with existing internal IT), Fully-Managed IT (end-to-end outsourced IT), the Cybersecurity Suite (standalone or bundled security), and One-Time Projects (discrete engagements). The Fully-Managed tier is the flagship offering, bundling Microsoft 365 management, 24/7 helpdesk via Teams-embedded support, infrastructure monitoring, and the full Cybersecurity Suite. The Cybersecurity Suite includes 24/7 Security Operations Center (SOC) monitoring, managed endpoint detection and response (EDR), vulnerability management, email protection, MFA enforcement, and compliance frameworks (CMMC, NIST 800-171, HIPAA). Add-on modules extend core services with managed firewalls, VoIP, mobile device management, hardware deployment, AI tooling, and website development. Techfive operates embedded within customers' Microsoft Teams environment, delivering support through dedicated channels rather than traditional ticketing portals. The company also has a sister company, AAL Systems, that offers custom software development and SaaS replacement services.

Differentiator

Problem solved

Functional benefit

Products and services

• Co-Managed IT Managed IT service for companies that have an internal IT team and need specialized support, additional capacity, or cybersecurity expertise alongside existing staff. Includes shared Teams/Slack channel, escalation support for internal IT, endpoint monitoring and alerting, Microsoft 365 co-administration, secure off-site backups, and quarterly business reviews, billed monthly per user.
• Fully-Managed IT End-to-end outsourced IT and cybersecurity solution for organizations that want a single partner covering the full stack. Includes direct Teams/Slack access (no portals), strategic IT and automation consulting, unlimited 24/7 remote helpdesk, unlimited on-site support, complete Microsoft management, hardware purchasing and deployment, and the bundled Cybersecurity Suite, billed monthly per user.
• Cybersecurity Suite Standalone or add-on cybersecurity offering available with or without managed IT. Includes strategic cybersecurity consulting, 24/7 Security Operations Center, managed endpoint detection and response, business email compromise protection, vulnerability management, multi-factor authentication, email spam filtering and backup, and cybersecurity insurance questionnaire support.
• One-Time Projects Project-based professional services for specific IT needs, scoped and quoted individually with a $1,000 minimum. Includes cybersecurity audits, server upgrades and migrations, network deployment, cloud optimization, infrastructure assessments, and custom projects.
• Modern Workplace Managed Microsoft ecosystem services covering Microsoft 365, SharePoint Online, OneDrive for Business, and Exchange Online, including license optimization, cloud migration with zero downtime, and automated onboarding and offboarding, delivered through the Teams-embedded helpdesk with an average 4-minute response time.
• Security & Compliance Layered cybersecurity offering combining 24/7 threat monitoring and incident response with endpoint detection, email security, MFA enforcement, quarterly penetration testing, vulnerability scans, and built-in compliance frameworks for CMMC, NIST 800-171, and HIPAA, supported by Microsoft Defender, Microsoft Entra ID, and Microsoft Purview Information Protection.

Quantifiable outcome

• Average 4-minute response time via Microsoft Teams
• +4 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology partner providing core platform integration. Techfive operates inside Microsoft Teams environment as primary support delivery mechanism. Microsoft 365 management and optimization is core service offering. Uses Microsoft Defender, Microsoft Entra ID (Azure AD), Azure, and related Microsoft security tools.
• SentinelOnecoreTechnology or IntegrationEndpoint detection and response (EDR) platform partner providing advanced endpoint protection against modern threats including zero-day attacks.
• HuntresscoreTechnology or IntegrationManaged detection and response platform partner for endpoint security, providing threat detection and managed EDR capabilities.
• ConnectWisecoreTechnology or IntegrationPSA (Professional Services Automation) and RMM (Remote Monitoring and Management) platform used for ticketing, project management, and infrastructure monitoring.
• AAL SystemscoreStrategic or Co-development PartnerSister company under same founders. SaaS replacement studio that builds custom software to replace bloated subscription tools. Shared security standards (CySA+, Security+ certifications, 25+ years cybersecurity experience) and seamless handoff between teams — Techfive manages infrastructure while AAL builds custom software. Same leadership enables single conversation for both IT and software needs.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Intrust IT: Cincinnati-based managed IT and cybersecurity provider serving SMBs in the Midwest and beyond, with co-managed, fully managed, and 24/7 SOC offerings directly comparable to Techfive's tiered bundles.
• Rocket IT: Mid-market MSP with bundled cybersecurity, proactive monitoring, and compliance support for SMBs across multiple US regions, very similar service mix and customer profile to Techfive.
• Kelser Corporation: Managed IT and cybersecurity MSP targeting SMB and mid-market customers with fully managed, co-managed, and compliance offerings analogous to Techfive's structure.
• iCorps Technologies: Northeast US managed IT services and cybersecurity firm serving SMBs with IT support, cloud, security, and compliance — comparable tiered service model and customer scale to Techfive.
• Datapath LLC: Midwest/South-central US managed IT and cybersecurity services provider working with small and mid-market clients — overlapping regional footprint and service-line match to Techfive.

Broad incumbents

• Thrive (NextGen): National managed services and cybersecurity provider with deep MSSP/SOC capabilities across Cloud, Security, and Managed IT; competes with Techfive in the broader SMB/mid-market managed services category with substantially greater scale.
• Netgain Technology: National managed IT, cloud, and cybersecurity provider serving SMB and mid-market firms; a larger incumbent with comparable managed IT + MSSP positioning that Techfive competes against regionally.
• CMIT Solutions: National franchise network of managed IT and cybersecurity providers serving SMBs with managed IT, security, and compliance services directly comparable to Techfive at small/mid-market scale.

Emerging players

• Huntress: Managed detection and response / endpoint security platform that Techfive currently partners with; serves SMB-focused MSPs offering competing in-house SOC and EDR alternatives to Techfive's bundled Cybersecurity Suite.

Others

• ConnectWise: PSA/RMM platform provider that Techfive uses operationally; also enables competing MSPs and the broader IT service management ecosystem, making it an adjacent technology partner that influences Techfive's competitive landscape.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/techfive-managed-services

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Techfive