BestNotes
- Company typePrivate
- Founded2004
- HeadquartersTwin Falls, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What BestNotes does
BestNotes is a privately-held software company that develops a HIPAA-compliant Electronic Health Record (EHR) and Customer Relationship Management (CRM) platform purpose-built for behavioral health and addiction treatment providers. The core product, BestNotes EHR, combines clinical documentation, billing, scheduling, telehealth, electronic medication administration (eMAR), and CRM within a single shared database, with a next-generation FHIR-based release branded BestNotes Fresh. The platform ships with pre-built clinical templates aligned to Joint Commission, CARF, and 42 CFR Part 2 standards, integrated DSM-5 criteria, native ASAM Continuum and CO-Triage decision-support modules, and an AI documentation layer delivered through a Videra Health Sidekick Notes partnership that enables ambient-listening and dictation-driven clinical note generation.
BestNotes firmographics
Firmographics- Name
- BestNotes
- Legal name
- BestNotes, LLC
- Website
- https://bestnotes.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
BestNotes industry classification
Industry- Product category
- Behavioral Health EHR Software
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
- akta.pro secondary industry
- Patient Intake, Digital Registration & eForms (HLACAEAF)
Keywords
Where BestNotes is headquartered
LocationHeadquarters
- HQ city
- Twin Falls
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
BestNotes business model
Business model- GTM type
- B2B
- Offering type
- Software
Revenue model
- Subscription-based SaaS Licensing: Per-user monthly subscription model with tiered volume pricing. 1-10 users at $59/user/month, 11-100 users at $25/user/month (first 10 remain at $58), 101+ users at $13/user/month. Includes $100 setup fee, unlimited data storage, month-to-month contracts with unlimited training and support.
- ASAM Integration Add-ons: Additional revenue from ASAM Continuum at $504/user annually and CO-Triage at $144/user annually as optional add-on modules for organizations requiring ASAM level tracking capabilities.
- Built-in Telehealth Sessions: Pay-as-you-go telehealth sessions included in platform. Individual sessions approximately $1 per 50-minute session, group sessions with one clinician and four patients totaling $2.50. Eliminates need for separate third-party telehealth contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Small teams (1-10 users): $59/user/month |
| Per seat | Monthly | Mid-size teams (11-100 users): $25/user/month for additional users |
| Per seat | Monthly | Large organizations (101+ users): $13/user/month |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
BestNotes product offering
Product offeringCore offering
BestNotes provides a cloud-based, HIPAA-compliant Electronic Health Record (EHR) and Customer Relationship Management (CRM) platform purpose-built for behavioral health and addiction treatment providers. The platform unifies clinical documentation, scheduling, billing, telehealth, medication management, and outcomes measurement in a single shared database, with pre-built templates aligned to Joint Commission, CARF, and 42 CFR Part 2 standards. Customers subscribe on a per-user monthly basis with optional add-on modules such as AI-powered clinical notetaking (Videra Health Sidekick Notes), ASAM Continuum/CO-Triage, and integrated telehealth.
Product overview
BestNotes is a unified all-in-one behavioral health EHR and CRM platform purpose-built for behavioral health and addiction treatment providers. The core offering is the BestNotes EHR system (with a next-generation version called BestNotes Fresh built on FHIR standards), which integrates clinical documentation, billing, customer relationship management, telehealth, and medication management in a single shared database. The product portfolio includes modular add-ons: CRM for admissions and referral tracking, eMAR for medication administration, AutoNotes for point-and-click documentation, OutcomeTools for measurement-based care with 100+ assessments, AI Solutions powered by Videra Health Sidekick Notes for ambient listening and dictation, Patient Portal for secure intake and engagement, Telehealth for video sessions, and native integrations with ASAM Continuum and CO-Triage for level-of-care decisions. The platform is complemented by a mobile app for iOS and Android, and billing is supported through CollaborateMD integration.
Differentiator
Problem solved
Functional benefit
Brands
- BestNotes Fresh: Next generation EHR built with cutting-edge FHIR standards for seamless data exchange and future-proof connectivity.
- BestNotes Classic Edition
Products and services
- BestNotes EHR
- BestNotes Fresh
- OutcomeTools (Outcome Measures Library)
Quantifiable outcome
- AI documentation reduces note time by up to 70% (from 10-12 minutes to under 3 minutes per note)
- +5 more outcomes
Companies that use BestNotes
Customer profileSegments5 records
BestNotes technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability6 records
Feature12 records
BestNotes partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and supporting.
- Videra HealthcoreVidera Health's Sidekick Notes clinical AI notetaker integration launched in May 2025. Provides HIPAA-compliant ambient listening (session recording) and dictation capabilities for automatic clinical note generation. Generated 167,899 clinical notes and saved 47,571 hours of clinician time in first year with 518 active users across 110 organizations. Includes narrative-focused progress updates and clinical diagnostic-focused medical necessity reviews.
- SalesforcesupportingSalesforce integration available through BestNotes CRM Intelligence module for tracking phone calls, emails, and continuing communication with referral source management and lead conversion reporting.
- CollaborateMDsupportingIntegration with CollaborateMD for professional and institutional billing workflows, electronic claims submission, eligibility verification, and reporting within BestNotes platform.
- ASAM (American Society of Addiction Medicine)coreNative ASAM Continuum and CO-Triage integration providing structured assessment templates for all six ASAM dimensions, automatic level-of-care recommendations based on risk ratings, and automatic criteria updates for compliance. Supports ASAM Level of Care certification requirements.
- American Psychiatric Association (APA)supportingLicensed DSM-5 content integration within BestNotes documentation system for clinical reference. Users granted nontransferable, nonexclusive license for internal use within United States for accessing DSM-5 Classification and Diagnostic Criteria.
- Joint CommissioncorePre-built clinical documentation templates aligned with Joint Commission behavioral health standards including National Performance Goals for 2026. Templates automatically update when standards change to maintain survey readiness.
- CARF InternationalcorePre-built clinical documentation profiles aligned with CARF accreditation standards. Supports ASPIRE framework continuous assessment cycle with templates covering admission through discharge.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
BestNotes competitors and assessment
Company assessmentDirect peers
- SimplePractice: Leading cloud-based EHR/practice management platform for solo and small-group behavioral health practitioners. Directly competes with BestNotes on clinical documentation, scheduling, billing, and telehealth for therapists, counselors, and psychologists.
- TherapyNotes: Cloud-based EHR and practice management system purpose-built for mental health professionals. Competes head-to-head with BestNotes on therapy notes, scheduling, claims, and patient portal features for outpatient behavioral health practices.
- Valant: Behavioral health EHR specializing in psychiatry, therapy, and addiction treatment practices. Comparable to BestNotes in its focus on outcomes measurement, ASAM-aligned workflows, and integrated billing for mental health providers.
- Qualifacts: Behavioral health EHR provider offering CareLogic, Credible, and InSync platforms to human services and addiction treatment organizations. A more enterprise-scale direct peer competing for the same behavioral health and SUD provider market as BestNotes.
- Netsmart: Large-scale behavioral health and human services EHR with deep ASAM and 42 CFR Part 2 support. Comparable to BestNotes in vertical specialization but competes at the larger enterprise and public-sector end of the behavioral health market.
- Kareo (Tebra): Cloud-based EHR and practice management platform for small and mid-sized independent practices. Competes with BestNotes for behavioral health and small practice customers seeking integrated clinical, billing, and patient engagement functionality.
Emerging players
- DrChrono: Mobile-first ambulatory EHR with built-in telehealth and patient engagement tools. Comparable to BestNotes in combining EHR, scheduling, and telehealth, though it serves a broader ambulatory market rather than specializing in behavioral health.
- Mend: Telehealth and patient engagement platform with behavioral health specialization including AI-assisted documentation. Comparable to BestNotes' integrated telehealth and AI notetaker offerings targeting mental health and SUD providers.
Broad incumbents
- Athenahealth: Large cloud-based ambulatory EHR and revenue cycle platform serving practices and health systems nationwide. Represents broad incumbent competition for BestNotes' mid-market and enterprise expansion opportunities.
- Oracle Health (Cerner): Enterprise EHR and health IT giant serving hospitals and large health systems. Comparable as a general EHR competitor that increasingly targets behavioral health and ambulatory verticals where BestNotes competes.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
BestNotes social profiles
Digital presenceBestNotes compliance and trust
Trust signalCompliance3 records
BestNotes financial estimates
Financial estimateRevenue estimate
Valuation estimate
BestNotes leadership team
Management profileNumber of profiles
BestNotes funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BestNotes M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BestNotes
What does BestNotes do?
BestNotes provides a cloud-based, HIPAA-compliant Electronic Health Record (EHR) and Customer Relationship Management (CRM) platform purpose-built for behavioral health and addiction treatment providers. The platform unifies clinical documentation, scheduling, billing, telehealth, medication management, and outcomes measurement in a single shared database, with pre-built templates aligned to Joint Commission, CARF, and 42 CFR Part 2 standards. Customers subscribe on a per-user monthly basis with optional add-on modules such as AI-powered clinical notetaking (Videra Health Sidekick Notes), ASAM Continuum/CO-Triage, and integrated telehealth.
Is BestNotes a public or private company?
BestNotes is a private company. It is currently operating.
When was BestNotes founded?
BestNotes was founded in 2004. It employs 11 to 50 people.
Where is BestNotes based?
BestNotes is headquartered in Twin Falls, United States, in the North America region.
How does BestNotes make money?
Three revenue lines are on record. Subscription-based SaaS Licensing is the primary driver. The others are ASAM Integration Add-ons and built-in Telehealth Sessions.
Who are BestNotes's main competitors?
Direct peers on record are SimplePractice, TherapyNotes, Valant, Qualifacts, Netsmart and Kareo (Tebra). Emerging players are DrChrono and Mend. Broad incumbents are Athenahealth and Oracle Health (Cerner).
Does BestNotes have an API?
Yes. BestNotes offers API integrations that enable syncing with payers, vitals, medications, and extend functionality with ledger code services, diagnoses, allergies, and problem lists. The API documentation is available to guide implementation.
What industry is BestNotes in?
BestNotes's product category is Behavioral Health EHR Software. Its primary akta.pro industry code is HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated), with a secondary code of HLACAEAF, Patient Intake, Digital Registration & eForms. Its SIC code is 7372.