MultiCare Indigo Urgent Care

Name

MultiCare Indigo Urgent Care

Legal name

MultiCare Indigo Urgent Care

Website

https://indigohealth.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Urgent Care Services

NAICS

Ambulatory Health Care Services (621), Other Ambulatory Health Care Services (6219)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

After-Hours & Walk-In Primary Care Clinics (HLAFADAH)

akta.pro secondary industries

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Retail & Walk-In Primary Care Clinics (HLAFAGAC)

Keywords

• Urgent care services
• Walk-in medical clinic
• Virtual urgent care
• Digital X-ray diagnostics
• Telehealth video visits

Headquarters

HQ city

Federal Way

HQ country

United States

HQ region

North America

Offices49 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Urgent Care Visit Fees: Fee-for-service revenue from urgent care visits. For insured patients, Indigo bills insurance and collects copays, coinsurance, and deductibles. For self-pay patients, a flat fee of $250 covers exam, immediate lab tests, x-rays, and medications administered during visit.
2. Virtual Care Visits: Revenue from telehealth video consultations. Accepts most insurance for virtual visits. $99 visits available for uninsured patients seeking weight loss services.
3. COVID-19 Testing: COVID testing services billed to insurance or self-pay. Non-medically necessary tests (travel/work clearance) cost $250 at time of service.
4. Weight Loss Program: Medical weight loss management including GLP-1 medications. Accepts most insurance; $99 visits for uninsured patients. No membership fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

MultiCare Indigo Urgent Care operates a network of urgent care clinics providing same-day and walk-in medical care for minor illnesses and injuries, complemented by a telehealth video-visit platform. Core services include diagnosis and treatment of acute conditions, on-site digital X-ray imaging, immediate lab testing (COVID, strep, flu, UTI, TB), prescription refills, STI testing and treatment, and a GLP-1 medical weight loss program. Care is delivered at 44+ physical locations across Washington state and Idaho, with all clinics open 8 am to 8 pm, seven days a week, including holidays.

Product overview

MultiCare Indigo Urgent Care operates a network of over 44 urgent care clinics across Washington State and Idaho, offering a hybrid care model that combines in-person clinic visits with virtual/telehealth video visits. The core offering is urgent care for minor illnesses and injuries, supplemented by on-site diagnostic services including digital X-ray and lab testing (COVID, strep, flu, UTI, TB), plus specialized programs for weight loss (GLP-1 medications) and travel medicine. All locations operate 8am-8pm, 7 days a week, with online scheduling and walk-in options.

Differentiator

Problem solved

Functional benefit

Brands

• Indigo Virtual Care: Telehealth/virtual urgent care services offered by Indigo Urgent Care for Washington and Idaho residents
• GLP-1 Weight Loss Program

Products and services

• Indigo Urgent Care (In-Person) Walk-in and scheduled same-day urgent care for minor illnesses and injuries at 44+ physical clinic locations across Washington and Idaho; open 8am-8pm seven days a week.
• Indigo Virtual Care (Video Visits) Telehealth video visit service allowing patients to consult with Indigo providers remotely via phone or computer for urgent care conditions, available 8am-8pm daily in Washington and Idaho.
• COVID-19 Testing Rapid PCR and standard PCR COVID-19 testing with results in as little as 20 minutes for symptomatic patients or 1-2 days for exposure cases, available at all Indigo locations.
• Digital X-Ray Services On-site digital X-ray imaging for diagnosing minor injuries including sprains, strains, fractures, and pneumonia at all clinic locations.
• On-Site Lab Testing Immediate on-site lab tests for COVID-19, strep throat, flu, UTI, and TB with results available during the visit; complex tests sent to external labs.
• GLP-1 Weight Loss Program Virtual medical weight loss program offering GLP-1 medications (Ozempic, Wegovy, Zepbound, Mounjaro) with same-day/next-day provider appointments, no membership fees, $99 self-pay option.
• Travel Medicine Prescription refills and medical care for travelers, available as a virtual visit service.
• STI/STD Testing and Treatment Confidential testing and treatment for sexually transmitted infections including Chlamydia, Gonorrhea, Herpes, HIV, Syphilis, HPV, and Trichomoniasis.
• Urinary Tract Infection (UTI) Treatment Diagnosis and antibiotic treatment for urinary tract infections, available via in-person or virtual visits.
• Sprains and Strains Treatment Assessment and treatment for sprains and strains with on-site X-ray capability to rule out fractures, plus RICE method guidance.

Quantifiable outcome

• Rapid PCR COVID results available in as little as 20 minutes, generally within a few hours
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered minor and core.

• The Kroc CenterminorGTM or Marketing Partner · 1 August 2023Community partnership between Indigo Urgent Care and The Kroc Center (fitness and community center). Provides convenient healthcare access to Kroc Center members and the surrounding community.
• Kootenai HealthcoreStrategic or Co-development Partner · 15 February 2023Joint venture partnership between MultiCare and Kootenai Health for Idaho Indigo Urgent Care locations. Coeur d'Alene clinic opened as first location under this partnership, with Hayden clinic following. Combines MultiCare's urgent care expertise with Kootenai Health's regional healthcare presence in northern Idaho.

Scale indicators6 records

Recent moves20 records

Emerging players

• DispatchHealth: In-home acute care provider delivering urgent-level care to patients' residences — adjacent emerging model targeting the same low-acuity patient pool Indigo serves, but via a house-call delivery mechanism.

Direct peers

• ZoomCare: Hybrid urgent care + virtual care operator in the Pacific Northwest (Oregon and Washington) with on-site labs and transparent pricing — directly comparable on geography, hybrid model, and modern consumer experience to MultiCare Indigo.
• Carbon Health: Tech-enabled multi-state urgent and primary care provider offering in-person and virtual visits with mobile booking and transparent self-pay pricing — directly comparable on hybrid care model, digital experience, and urgent care scope.
• GoHealth Urgent Care: Large multi-state urgent care chain operating in partnership with health systems, combining walk-in clinics with online booking and integrated EHR — directly comparable as a system-affiliated, hybrid urgent care network.
• CityMD (VillageMD): Major walk-in urgent care chain in the Northeast and Midwest with on-site labs, x-ray, and extended hours — directly comparable as a high-volume, multi-clinic urgent care operator.
• American Family Care (AFC): Nation's largest independent urgent care franchise network with on-site diagnostics, occupational health, and walk-in service — comparable multi-state urgent care platform with similar scope and on-site lab/x-ray capabilities.
• NextCare Urgent Care: Multi-state urgent care chain offering walk-in care, virtual visits, occupational medicine, and on-site labs/x-ray — comparable on hybrid delivery, broad service line, and multi-clinic footprint.

Broad incumbents

• CVS MinuteClinic: Nation's largest retail clinic inside CVS pharmacies offering walk-in low-acuity care, virtual visits, and vaccinations — overlapping scope on minor illness/injury care with much broader geographic reach and pharmacy integration.
• Concentra: National occupational health and urgent care chain with on-site clinical services — comparable on urgent care + employer/occupational medicine focus, with broader employer-channel orientation.
• Amazon One Medical: Membership-based primary care platform with on-demand virtual care and in-person clinics — comparable on digital-first, hybrid urgent/primary care positioning and consumer experience focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCm_2gf0F-nCOO9ZAkRKoF3w/featured
• Facebookfacebook.com/MultiCareIndigoHealth
• LinkedInlinkedin.com/company/indigo-urgent-care
• Instagraminstagram.com/indigourgentcare
• Xx.com/multicareindigo

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MultiCare Indigo Urgent Care