ServiceBench
ServiceBench is a cloud-based field service management software platform operated by Asurion that connects enterprise organizations, service providers, and field technicians across scheduling, work orders, parts, claims, and invoicing workflows, with a companion mobile app for onsite job processing.
- Company typePrivate
- Founded1995
- HeadquartersSterling, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ServiceBench does
ServiceBench is a cloud-based field service management software platform that operates as a wholly-owned subsidiary of Asurion, LLC, headquartered in Nashville, Tennessee (with operations historically associated with Sterling, Virginia). The platform connects enterprise organizations, independent service providers, and field technicians across the full service lifecycle — from first customer contact through scheduling, work order management, parts ordering, claims processing, invoicing, and payment collection. ServiceBench has been deployed for over 20 years and reports scale metrics of approximately 83.3 million users, 158.6 million completed repairs, and 1.77 billion annual transactions processed through the platform.
The product surface is organized around two primary variants: ServiceBench for Enterprise, which provides large organizations with end-to-end network management, real-time service-event analytics, claims automation, workforce management, and a multi-lingual customer self-service portal; and ServiceBench for Service Providers, which enables small and mid-sized field service companies to manage technicians, customers, work in progress, parts, claims, and invoicing in a unified workflow. A ServiceBench Mobile companion app — available on the Apple App Store (ID 1401175948) and Google Play — extends the platform to field technicians with configurable dynamic workflows, offline job processing, and onsite payment capture. The underlying architecture is mobile-first, cloud-hosted, and emphasizes real-time data synchronization and offline resilience for jobs without internet connectivity.
ServiceBench generates revenue through SaaS subscription licensing sold primarily via direct enterprise field sales with demo-driven engagement (asukurion.com/servicebench), supplemented by app-store-driven self-serve access for smaller service providers. Pricing is quote-based and not publicly disclosed. The company serves a hybrid customer mix spanning large enterprise organizations managing complex multi-touch service provider networks and SMB appliance repair and field service businesses (e.g., Appliance Medic, All Brand Appliance Repair). Asurion ownership provides distribution leverage into the device protection and warranty ecosystem but constrains independent capital-raising and public-market visibility.
ServiceBench firmographics
Firmographics- Name
- ServiceBench
- Legal name
- Asurion, LLC
- Website
- https://servicebench.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ServiceBench is a cloud-based field service management software platform operated by Asurion that connects enterprise organizations, service providers, and field technicians across scheduling, work orders, parts, claims, and invoicing workflows, with a companion mobile app for onsite job processing.
- Ownership category
- akta.pro rank
ServiceBench industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL)
Keywords
Where ServiceBench is headquartered
LocationHeadquarters
- HQ city
- Sterling
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ServiceBench business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: ServiceBench operates as a SaaS platform offering subscription-based access to its field service management software. The platform is used by large organizations and service providers, suggesting enterprise licensing arrangements.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
ServiceBench product offering
Product offeringCore offering
ServiceBench is a cloud-based field service management SaaS platform that connects enterprise organizations, service providers, and field technicians to manage the entire service lifecycle. It offers real-time visibility into service events, automated claims processing, parts/inventory management, workforce dispatch, customer self-service scheduling, and a mobile app with offline capabilities for onsite job processing.
Product overview
ServiceBench is a unified field service management platform offered by Asurion, available in two primary variants: ServiceBench for Enterprise (for large organizations managing complex service provider networks) and ServiceBench for Service Providers (for independent field service companies). The platform connects the entire service lifecycle from customer scheduling through claims processing and invoicing, with a companion mobile application (ServiceBench Mobile) enabling field technicians to process jobs onsite with offline capabilities and guided workflows. The platform emphasizes network connectivity, process automation, real-time visibility, and productivity optimization across the service supply chain.
Differentiator
Problem solved
Functional benefit
Products and services
- ServiceBench Platform
Quantifiable outcome
- 83.3M+ users on platform
- +3 more outcomes
Companies that use ServiceBench
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
ServiceBench technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
ServiceBench partnerships and signals
Strategic signalScale indicators4 records
Recent moves5 records
Expansion highlights5 records
ServiceBench competitors and assessment
Company assessmentDirect peers
- Workiz: Workiz provides FSM software for field service industries including appliance repair, HVAC, and locksmiths, with dispatching, invoicing, and payment features targeted at SMB service providers — directly comparable to ServiceBench's Service Provider module.
- Housecall Pro: Housecall Pro is a field service management platform for SMB home service professionals with mobile apps, scheduling, invoicing, and payment processing — competing head-on with ServiceBench for the appliance/repair service provider segment.
- Jobber: Jobber is an FSM SaaS serving SMB home-service businesses (appliance repair, HVAC, cleaning, landscaping) with quoting, scheduling, dispatching, and customer communication features — competing directly with ServiceBench's Service Provider offering.
- ServiceTitan: ServiceTitan is the leading cloud-based FSM SaaS for trades (HVAC, plumbing, electrical, appliance repair), targeting similar SMB and mid-market service providers with mobile technician apps, scheduling, dispatching, and invoicing — directly overlapping ServiceBench's Service Provider module.
Emerging players
- FieldAware: FieldAware is a cloud FSM platform built on Salesforce targeting mid-market service organizations with mobile-first field operations — an emerging competitor overlapping ServiceBench's enterprise and SMB service provider modules.
- Kickserv: Kickserv is a cloud FSM platform aimed at small and mid-sized field service businesses with dispatching, invoicing, and customer management features — an emerging competitor in the same SMB service provider market as ServiceBench.
Broad incumbents
- Microsoft Dynamics 365 Field Service: Dynamics 365 Field Service is Microsoft's enterprise FSM offering within its broad CRM/ERP platform, targeting large organizations needing integrated scheduling, resource optimization, and IoT — comparable to ServiceBench's Enterprise module for large service networks.
- Oracle Field Service Cloud: Oracle Field Service Cloud is the enterprise FSM offering within Oracle's CX/ERP portfolio, focused on complex scheduling and routing for large field operations — comparable to ServiceBench's enterprise tier for large service provider networks.
- ServiceNow Field Service Management: ServiceNow FSM extends the company's ITSM platform into field operations, targeting large enterprises with mobile workforce, dispatching, and parts management needs — overlapping with ServiceBench's enterprise service operations capabilities.
- Salesforce Field Service: Salesforce Field Service (incorporating ClickSoftware) is a broad enterprise FSM offering within Salesforce's CRM/Service Cloud ecosystem, providing workforce optimization and mobile workforce management — competing with ServiceBench's enterprise module for large network operators.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ServiceBench social profiles
Digital presenceServiceBench financial estimates
Financial estimateRevenue estimate
Valuation estimate
ServiceBench leadership team
Management profileNumber of profiles
ServiceBench funding detail
Funding detailFunding overview
Funding rounds4 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ServiceBench M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ServiceBench
What does ServiceBench do?
ServiceBench is a cloud-based field service management SaaS platform that connects enterprise organizations, service providers, and field technicians to manage the entire service lifecycle. It offers real-time visibility into service events, automated claims processing, parts/inventory management, workforce dispatch, customer self-service scheduling, and a mobile app with offline capabilities for onsite job processing.
Is ServiceBench a public or private company?
ServiceBench is a private company. It is classified as corporate owned and is currently operating.
When was ServiceBench founded?
ServiceBench was founded in 1995. It employs 51 to 100 people.
Where is ServiceBench based?
ServiceBench is headquartered in Sterling, United States, in the North America region.
How does ServiceBench make money?
One revenue line is on record: saaS Subscription.
Who are ServiceBench's main competitors?
Direct peers on record are Workiz, Housecall Pro, Jobber and ServiceTitan. Emerging players are FieldAware and Kickserv. Broad incumbents are Microsoft Dynamics 365 Field Service, Oracle Field Service Cloud, ServiceNow Field Service Management and Salesforce Field Service.
Does ServiceBench have an API?
No public API is recorded for ServiceBench.
What industry is ServiceBench in?
ServiceBench's product category is Field Service Management Software. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAD, ITSM Tooling Integration, Automation & Orchestration. Its NAICS code is 518 and its SIC code is 7372.