Kickserv
Kickserv is a cloud-based field service management SaaS platform serving small to mid-size plumbing, HVAC, electrical, construction, and restoration businesses with job scheduling, estimates, invoicing, GPS tracking, and award-winning two-way QuickBooks integration.
- Company typePrivate
- Founded1999
- HeadquartersDenver, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Kickserv does
Kickserv (legal entity Norman's Dojo, Inc.) is a cloud-based field service management SaaS platform founded in Denver, Colorado, that serves small to mid-size home-service businesses across plumbing, HVAC, electrical, restoration, landscaping, construction, and adjacent trades. The platform unifies customer management, job scheduling (Planner tool), estimates with digital signature capture, invoicing, online payment collection, and field-technician GPS/time tracking, delivered through a web application, native iOS/Android apps, and a self-service Customer Center portal. Core technology is hosted on AWS and centered on an award-winning two-way integration with QuickBooks Online and Desktop (Intuit Gold Developer award), integrated Stripe payment processing (with Tap to Pay, Klarna BNPL, and Stripe Capital), and an Open API supporting additional third-party integrations.
The company operates a product-led growth motion: self-serve signup with freemium entry and a 30-day free trial on paid plans, supported by an SEO- and content-driven marketing engine ("Built for Service Blog"), an active social presence, and a $300 referral credit program. Monetization is primarily per-user SaaS subscription across three tiers (Start $60/mo for 5 users, Run $119/mo for 10 users, Scale $199/mo for 20 users), with a secondary transaction-fee stream on Stripe-processed payments and a Kickserv Kickback program that returns a 5% subscription discount for customers meeting monthly payment-processing thresholds. Kickserv is privately held by its founders (Todd Eccles and CTO/co-founder Jonathan Vaught), who repurchased the company from Gannett in June 2021 after a prior 2014 acquisition by ReachLocal; the platform reports 14,000+ active users across 21 countries and category-leader recognition on G2, Capterra, Software Advice, and GetApp.
Kickserv firmographics
Firmographics- Name
- Kickserv
- Legal name
- Norman's Dojo, Inc.
- Website
- https://kickserv.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Kickserv is a cloud-based field service management SaaS platform serving small to mid-size plumbing, HVAC, electrical, construction, and restoration businesses with job scheduling, estimates, invoicing, GPS tracking, and award-winning two-way QuickBooks integration.
- Ownership category
- akta.pro rank
Kickserv industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Mobile App Development Platforms (MADP) (HDAEAKAD)
Keywords
Where Kickserv is headquartered
LocationHeadquarters
- HQ city
- Denver
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Kickserv business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure
Revenue model
- SaaS Subscription: Monthly or annual subscription tiers (Start, Run, Scale) with per-user pricing. Includes 5, 10, or 20 users depending on tier. Annual plans offer 20% savings.
- Payment Processing: Credit card transaction fees via Stripe integration. 2.9% for card-present (Tap to Pay), 3.9% for card-not-present. Additional 1% fee for instant payouts.
- Kickserv Kickback: 5% monthly subscription discount for meeting minimum online payment processing thresholds ($1,000-$3,000/month depending on plan).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Start: 5 users at $60/month |
| Subscription | Monthly | Run: 10 users at $119/month |
| Subscription | Monthly | Scale: 20 users at $199/month |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Kickserv product offering
Product offeringCore offering
Kickserv is a cloud-based SaaS field service management platform that helps small home service businesses manage customers, schedule and dispatch jobs, create estimates with digital signatures, send invoices, process payments, and track field technicians via GPS. The product is delivered through a web application, native iOS/Android mobile apps, and a self-service Customer Center portal, with two-way QuickBooks accounting integration and integrated Stripe payment processing.
Product overview
Kickserv is a unified all-in-one field service management platform designed for small home service businesses. The core product encompasses customer management, job scheduling with the Planner tool, estimates, invoicing, payment processing, and GPS/time tracking for field technicians. Key components include the mobile app (iOS/Android) for field operations, the Customer Center portal for customer self-service, and the Kickserv Kickback subscription discount program. EverPro Edge adds rewards and business insights. The platform features native two-way integrations with QuickBooks Online/Desktop and Stripe payment processing, with additional integrations to Mailchimp, Customer Lobby, Podium, Google, and Klarna. Available in three pricing tiers (Start, Run, Scale) with increasing user limits and feature sets.
Differentiator
Problem solved
Functional benefit
Brands
- Norman the Ninja: Kickserv's mascot brand - a ninja character representing the company's mission to make service simple. Introduced in 2011.
Products and services
- Kickserv Field Service Management Platform All-in-one cloud-based field service management software for small businesses to manage customers, schedule jobs, track field technicians, create estimates, send invoices, and process payments. Includes mobile app, Customer Center portal, and two-way QuickBooks integration.
- Kickserv Mobile App Native iOS and Android application enabling field technicians to manage job schedules, track time and expenses, navigate via GPS, capture digital signatures, process contactless payments on-site, and update job status in real time.
- Customer Center Self-service customer portal allowing clients to request service, view job history, approve estimates, pay invoices, and communicate with service providers online.
- Planner Tool
Quantifiable outcome
- 132.04% increase in job volume for customer Alpha Appliance
- +2 more outcomes
Companies that use Kickserv
Customer profileNamed customers6 records
Segments8 records
Ideal customer profiles2 records
Kickserv technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature6 records
Kickserv partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- Intuit (QuickBooks)coreAward-winning two-way integration with QuickBooks Online and Desktop versions. Kickserv was the first field service platform to offer this integration nearly 15 years ago and won Intuit's Gold Developer award. Data syncs in real-time including customers, invoices, payments, and items.
- StripecoreIntegrated payment processing via Stripe offering credit card processing (2.9% card-present, 3.9% card-not-present), Tap to Pay mobile functionality, Instant Payouts, and Klarna financing options. 52% of customers use online payments.
- Customer LobbyminorRemarketing campaigns and review request automation via text, email, or direct mail. Kickserv users receive discounted rates.
- PodiumminorAutomatic review request delivery via text and email when jobs are completed to boost online presence.
- Nexa 24/7 Answering Serviceminor24/7 professional receptionist services covering after hours, weekends, and holidays. Kickserv customers receive exclusive 10% discount.
- Coast Visa Fuel CardminorFleet fuel card with exclusive discounts for Kickserv customers. Cards restricted to fuel-only at gas stations with spend controls and reporting.
- The Home Depot (Pro Desk)coreEverPro Edge program offering cash-back rewards on materials purchases at The Home Depot and HD Supply. Expert content and streamlined access within Kickserv.
- HD SupplyminorEverPro Edge partner offering cash-back rewards on supplies and materials for Kickserv users.
- Sunbelt RentalsminorEverPro Edge partner offering cash-back rewards on equipment rentals for Kickserv users.
- Capital Wraps, Spartan Tool, We Supply Trades, Win SupplyminorEverPro Edge program partners offering cash-back rewards on various trade supplies and materials.
- Rinnai, EverConnect, Postcard ManiaminorEverPro Edge program partners providing expert content and promotional offers for Kickserv users.
Scale indicators7 records
Recent moves8 records
Expansion highlights5 records
Kickserv competitors and assessment
Company assessmentDirect peers
- Jobber: Field service software for small home service businesses covering scheduling, quotes, invoicing, and payments; one of the closest SMB-focused competitors to Kickserv with a comparable pricing tier structure.
- Workiz: All-in-one FSM platform for service businesses with scheduling, dispatching, invoicing, and payment processing — comparable in scope and SMB targeting to Kickserv.
- FieldEdge: Field service management software for HVAC, plumbing, electrical, and other trades, with dispatch, invoicing, and QuickBooks sync — a near-direct competitor in Kickserv's vertical.
- Housecall Pro: FSM SaaS for home service businesses offering scheduling, invoicing, payments, and customer management — overlapping almost exactly with Kickserv's core feature set and targeting the same SMB trades segment.
- Service Fusion: FSM platform for small to mid-size field service businesses with job management, dispatching, and QuickBooks integration — directly overlapping with Kickserv's mid-tier offering.
- ServiceTitan: Leading FSM SaaS for trades (plumbing, HVAC, electrical); directly comparable to Kickserv but targets the larger mid-market and offers more robust operational features. Most-funded competitor in the space and a key benchmark.
Broad incumbents
- Salesforce Field Service: Cloud-based FSM offering from Salesforce providing scheduling, dispatch, and mobile workforce management — operates broadly in the same space but as part of the wider Salesforce CRM platform rather than specializing in SMB trades.
- Microsoft Dynamics 365 Field Service: Enterprise FSM solution from Microsoft covering work order management, scheduling, and resource optimization — overlaps with Kickserv's category but targets larger organizations already on the Microsoft stack.
- ServiceMax: Enterprise FSM platform (now part of GE Digital / PTC) targeting asset-intensive industries with field service operations — adjacent space with overlapping scheduling and work-order capabilities, but oriented to enterprise customers.
Emerging players
- Connecteam: Deskless workforce management app with scheduling, time tracking, and job management features used by small service businesses — partial overlap with Kickserv's mobile/GPS tracking functionality and SMB target market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Kickserv social profiles
Digital presenceKickserv compliance and trust
Trust signalCompliance2 records
Kickserv financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kickserv leadership team
Management profileNumber of profiles
Profiles4 records
Kickserv funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kickserv M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kickserv
What does Kickserv do?
Kickserv is a cloud-based SaaS field service management platform that helps small home service businesses manage customers, schedule and dispatch jobs, create estimates with digital signatures, send invoices, process payments, and track field technicians via GPS. The product is delivered through a web application, native iOS/Android mobile apps, and a self-service Customer Center portal, with two-way QuickBooks accounting integration and integrated Stripe payment processing.
Is Kickserv a public or private company?
Kickserv is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Kickserv founded?
Kickserv was founded in 1999. It employs 11 to 50 people.
Where is Kickserv based?
Kickserv is headquartered in Denver, United States, in the North America region.
How does Kickserv make money?
Three revenue lines are on record. SaaS Subscription is the primary driver. The others are payment Processing and kickserv Kickback.
Who are Kickserv's main competitors?
Direct peers on record are Jobber, Workiz, FieldEdge, Housecall Pro, Service Fusion and ServiceTitan. Broad incumbents are Salesforce Field Service, Microsoft Dynamics 365 Field Service and ServiceMax. Connecteam is listed as an emerging player.
Does Kickserv have an API?
Yes. Kickserv has an Open API that allows users to build custom integrations. The API documentation is accessible at app.kickserv.com/api-docs. The API enables developers to connect Kickserv with third-party applications and build their own integrations. Developer documentation is at app.kickserv.com/api-docs.
What industry is Kickserv in?
Kickserv's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEAKAD, Mobile App Development Platforms (MADP). Its NAICS code is 5182 and its SIC code is 7372.