ServiceBench

What ServiceBench does

ServiceBench is a cloud-based field service management software platform that operates as a wholly-owned subsidiary of Asurion, LLC, headquartered in Nashville, Tennessee (with operations historically associated with Sterling, Virginia). The platform connects enterprise organizations, independent service providers, and field technicians across the full service lifecycle — from first customer contact through scheduling, work order management, parts ordering, claims processing, invoicing, and payment collection. ServiceBench has been deployed for over 20 years and reports scale metrics of approximately 83.3 million users, 158.6 million completed repairs, and 1.77 billion annual transactions processed through the platform.

The product surface is organized around two primary variants: ServiceBench for Enterprise, which provides large organizations with end-to-end network management, real-time service-event analytics, claims automation, workforce management, and a multi-lingual customer self-service portal; and ServiceBench for Service Providers, which enables small and mid-sized field service companies to manage technicians, customers, work in progress, parts, claims, and invoicing in a unified workflow. A ServiceBench Mobile companion app — available on the Apple App Store (ID 1401175948) and Google Play — extends the platform to field technicians with configurable dynamic workflows, offline job processing, and onsite payment capture. The underlying architecture is mobile-first, cloud-hosted, and emphasizes real-time data synchronization and offline resilience for jobs without internet connectivity.

ServiceBench generates revenue through SaaS subscription licensing sold primarily via direct enterprise field sales with demo-driven engagement (asukurion.com/servicebench), supplemented by app-store-driven self-serve access for smaller service providers. Pricing is quote-based and not publicly disclosed. The company serves a hybrid customer mix spanning large enterprise organizations managing complex multi-touch service provider networks and SMB appliance repair and field service businesses (e.g., Appliance Medic, All Brand Appliance Repair). Asurion ownership provides distribution leverage into the device protection and warranty ecosystem but constrains independent capital-raising and public-market visibility.

Name

ServiceBench

Legal name

Asurion, LLC

Website

https://servicebench.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

ServiceBench is a cloud-based field service management software platform operated by Asurion that connects enterprise organizations, service providers, and field technicians across scheduling, work orders, parts, claims, and invoicing workflows, with a companion mobile app for onsite job processing.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL)

Keywords

• Field service management
• Service management software
• Workforce management
• Claims processing software
• Mobile field operations

Headquarters

HQ city

Sterling

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: ServiceBench operates as a SaaS platform offering subscription-based access to its field service management software. The platform is used by large organizations and service providers, suggesting enterprise licensing arrangements.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

ServiceBench is a cloud-based field service management SaaS platform that connects enterprise organizations, service providers, and field technicians to manage the entire service lifecycle. It offers real-time visibility into service events, automated claims processing, parts/inventory management, workforce dispatch, customer self-service scheduling, and a mobile app with offline capabilities for onsite job processing.

Product overview

ServiceBench is a unified field service management platform offered by Asurion, available in two primary variants: ServiceBench for Enterprise (for large organizations managing complex service provider networks) and ServiceBench for Service Providers (for independent field service companies). The platform connects the entire service lifecycle from customer scheduling through claims processing and invoicing, with a companion mobile application (ServiceBench Mobile) enabling field technicians to process jobs onsite with offline capabilities and guided workflows. The platform emphasizes network connectivity, process automation, real-time visibility, and productivity optimization across the service supply chain.

Differentiator

Problem solved

Functional benefit

Products and services

• ServiceBench Platform

Quantifiable outcome

• 83.3M+ users on platform
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Workiz: Workiz provides FSM software for field service industries including appliance repair, HVAC, and locksmiths, with dispatching, invoicing, and payment features targeted at SMB service providers — directly comparable to ServiceBench's Service Provider module.
• Housecall Pro: Housecall Pro is a field service management platform for SMB home service professionals with mobile apps, scheduling, invoicing, and payment processing — competing head-on with ServiceBench for the appliance/repair service provider segment.
• Jobber: Jobber is an FSM SaaS serving SMB home-service businesses (appliance repair, HVAC, cleaning, landscaping) with quoting, scheduling, dispatching, and customer communication features — competing directly with ServiceBench's Service Provider offering.
• ServiceTitan: ServiceTitan is the leading cloud-based FSM SaaS for trades (HVAC, plumbing, electrical, appliance repair), targeting similar SMB and mid-market service providers with mobile technician apps, scheduling, dispatching, and invoicing — directly overlapping ServiceBench's Service Provider module.

Emerging players

• FieldAware: FieldAware is a cloud FSM platform built on Salesforce targeting mid-market service organizations with mobile-first field operations — an emerging competitor overlapping ServiceBench's enterprise and SMB service provider modules.
• Kickserv: Kickserv is a cloud FSM platform aimed at small and mid-sized field service businesses with dispatching, invoicing, and customer management features — an emerging competitor in the same SMB service provider market as ServiceBench.

Broad incumbents

• Microsoft Dynamics 365 Field Service: Dynamics 365 Field Service is Microsoft's enterprise FSM offering within its broad CRM/ERP platform, targeting large organizations needing integrated scheduling, resource optimization, and IoT — comparable to ServiceBench's Enterprise module for large service networks.
• Oracle Field Service Cloud: Oracle Field Service Cloud is the enterprise FSM offering within Oracle's CX/ERP portfolio, focused on complex scheduling and routing for large field operations — comparable to ServiceBench's enterprise tier for large service provider networks.
• ServiceNow Field Service Management: ServiceNow FSM extends the company's ITSM platform into field operations, targeting large enterprises with mobile workforce, dispatching, and parts management needs — overlapping with ServiceBench's enterprise service operations capabilities.
• Salesforce Field Service: Salesforce Field Service (incorporating ClickSoftware) is a broad enterprise FSM offering within Salesforce's CRM/Service Cloud ecosystem, providing workforce optimization and mobile workforce management — competing with ServiceBench's enterprise module for large network operators.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ServiceBench1
• YouTubeyoutube.com/user/ServiceBench
• Facebookfacebook.com/servicebench1
• LinkedInlinkedin.com/company/servicebench

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds4 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ServiceBench