Telaid
Telaid is a privately held, family-owned technology integrator founded in 1981 that designs, deploys, and supports multi-site technology lifecycle solutions for Fortune 500 enterprise clients in retail, QSR, grocery, logistics, finance, and healthcare verticals across the United States.
- Company typePrivate
- Founded1981
- HeadquartersNiantic, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Telaid does
Telaid is a privately held, family-owned technology integrator founded in 1981 and headquartered in Niantic, Connecticut. The company provides end-to-end technology lifecycle solutions for large multi-site enterprise clients, spanning design and engineering, procurement management, asset management, field integration and deployment, and ongoing Day 2 managed services. Its core operational assets include a proprietary 7-step Proven Process methodology and a 72,000 sq ft Technology Solution Center in Norcross, Georgia that handles device staging, configuration, kitting, shipping, and depot repair at scale. Field delivery is executed through a hybrid model combining direct employees with a nationwide Certified Field Technician (CFT) partner network.
Telaid's customer base is concentrated in retail, quick service restaurants, grocery, logistics, finance, healthcare, and convenience verticals, with disclosed engagements covering up to 7,600 retail pharmacy locations, 4,000+ QSR drive-thru sites, and workforce device management programs integrated with client ServiceNow instances. The company reports 25 Fortune 500 clients, a 98.8% on-time and on-budget project completion rate, and a 95% first-visit resolution rate. Named partners include Cleveron (authorized distribution in North America for click-and-collect automation), ADCom Solutions (network infrastructure), Clinton Electronics (public view monitors), AutoGate (perimeter security), Darvis (computer vision), and Centific (AI and computer vision).
The business is family-controlled under the Patsiga family, with Chris Patsiga as CEO since February 2019 (succeeding co-founder Bill Patsiga) and recent leadership expansion including a CIO (July 2024) and COO promotion (June 2024). Revenue is generated primarily through project-based professional services engagements and recurring managed services contracts negotiated per Statement of Work with enterprise clients; pricing is not publicly disclosed. The company has no outside institutional investment and acquired Technology Deployment Company (TDC) in December 2019 to extend capabilities in QSR, retail, and education.
Telaid firmographics
Firmographics- Name
- Telaid
- Legal name
- Telaid Industries, Inc.
- Website
- https://telaid.com
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Telaid is a privately held, family-owned technology integrator founded in 1981 that designs, deploys, and supports multi-site technology lifecycle solutions for Fortune 500 enterprise clients in retail, QSR, grocery, logistics, finance, and healthcare verticals across the United States.
- Ownership category
- akta.pro rank
Telaid industry classification
Industry- Product category
- Multi-Site Technology Integration Services
- NAICS
- Telecommunications (517)
- SIC
- Communications Services, Nec (4899), Computer Communications Equipment (3576)
- akta.pro primary industry
- Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet) (HDAIAFAL)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Industrial Networking & Communication Electronics Manufacturing (Ethernet switches, Fieldbus, Wireless) (IMAGAGAE)
Keywords
Where Telaid is headquartered
LocationHeadquarters
- HQ city
- Niantic
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Telaid business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Managed Services: Ongoing maintenance, monitoring, and support of technology infrastructure across multi-site enterprise clients. Includes IT support services minimizing downtime and proactive maintenance and repair.
- Integration and Deployment Services: Project-based technology integration and deployment services including technology vetting/selection, procurement management, asset management, and field implementation. Covers rollouts, remodels, and new store openings for multi-site clients.
- Design and Engineering: Solution design and engineering services to architect custom technology solutions that meet specific client business objectives, leveraging the Technology Solution Center and engineering team.
- Day 2 Services: Post-deployment services including monitoring, repair, and move/add/change (MAC) services after initial deployment is completed and operations are underway. Supports physical security, loss prevention, and other technology systems.
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Telaid product offering
Product offeringCore offering
Telaid is a technology integrator that designs, deploys, and provides ongoing support for multi-site technology infrastructure across retail, QSR, grocery, logistics, healthcare, finance, and convenience organizations. Core offerings include integration and deployment services, managed services, design and engineering, project management, Day 2 services, physical security, wireless networks, point-of-sale, interactive solutions, workforce device management, retail automation, and AI-powered Vision AI and DeviceWatch platforms. Service delivery combines a 72,000 sq ft Technology Solution Center for device staging and configuration with a hybrid field service organization spanning a nationwide Certified Field Technician (CFT) network.
Product overview
Telaid is a technology integration company offering a comprehensive portfolio of technology lifecycle solutions for multi-site clients. The company provides rapid deployments, cradle-to-grave technology solutions, wireless, and physical security services. The core offerings include Vision AI (AI-powered computer vision for loss prevention), DeviceWatch (device monitoring), Managed Services, and technology deployment solutions. Telaid's services span design and engineering, integration and deployment, project management, and Day 2 Services for ongoing support. The company serves retail, logistics, healthcare, finance, and QSR industries with solutions including physical security, wireless, interactive solutions, POS, workforce device management, and retail automation including automated pickup solutions.
Differentiator
Problem solved
Functional benefit
Products and services
- Vision AI AI-powered computer vision platform for retail loss prevention that identifies targeted and accidental inventory losses through video analytics and automated situational awareness. Targeted at large multi-site retail and QSR clients.
- DeviceWatch Device monitoring and visibility platform providing management capabilities for technology assets across multi-site deployments. Targets enterprise IT and operations teams responsible for distributed technology estates.
- Technology Deployments Rapid, large-scale technology deployment and upgrade services for complex multi-site rollouts with nationwide coverage. Delivered via Telaid's hybrid field service organization and Certified Field Technician network. Targets enterprise multi-site organizations.
- Technology Lifecycle Solutions Cradle-to-grave technology solutions covering the entire technology lifecycle from design and deployment through ongoing support and end-of-life management. Targets enterprises seeking a single provider accountable across the full lifecycle.
- Physical Security Unified physical security solutions combining video surveillance, intrusion detection, access control, and automated monitoring for loss prevention and operations. Includes keyless entry, 24x7x365 remote access management, and auto-alerts for propped doors. Targets retail, QSR, grocery, logistics, finance, and healthcare.
- Wireless Wireless design and deployment services including site surveys, equipment staging, and implementation for retail and enterprise environments. Covers in-store Wi-Fi and extended-range outdoor networks for QSR drive-thru applications.
- Interactive Solutions Interactive technology solutions including digital signage, kiosks, and customer-facing displays for retail environments. Targets multi-site retail and QSR customers seeking in-store customer engagement technology.
- Point of Sale (POS) Point of sale technology deployment and support services for retail and QSR environments, including rollout, configuration, and ongoing break/fix support across distributed locations.
- Workforce Device Management End-to-end employee device provisioning, configuration, onboarding, offboarding, repair, and replacement management services integrated with client ServiceNow instances. Targets large multi-site retailers with distributed workforces.
- Retail Automation Automation solutions for retail environments including click-and-collect systems, automated pickup kiosks, and robotic fulfillment systems, notably the Cleveron 501 temperature-controlled grocery pickup kiosk with refrigerated and freezer climate zones. Targets grocery and retail clients implementing contactless fulfillment.
- Managed Services Ongoing engineering, maintenance, and monitoring services to support clients' IT teams and technology infrastructure, including proactive maintenance, repair, and IT support services focused on minimizing downtime.
- Integration and Deployment Technology vetting, selection, procurement management, asset management, and field implementation services using Telaid's hybrid service delivery model. Cover rollouts, remodels, and new store openings for multi-site clients.
- Design and Engineering Solution design and engineering services to develop custom technology architectures that meet specific client business objectives, leveraging the Technology Solution Center and engineering team.
- Project Management Organization Professional project management services to ensure complex technology projects are delivered on time and on budget across distributed enterprise footprints, underpinned by Telaid's 7-step Proven Process.
- Day 2 Services Post-deployment ongoing monitoring, repair, and move/add/change (MAC) services delivered after initial deployment is completed and operations are underway. Supports physical security, loss prevention, and other technology systems for enterprise multi-site clients.
Quantifiable outcome
- 98.8% on-time, on-budget project completion rate across all client engagements
- +4 more outcomes
Companies that use Telaid
Customer profileNamed customers7 records
Segments7 records
Ideal customer profiles2 records
Telaid technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature4 records
Telaid partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered secondary and core.
- International Supply Chain Protection Organization (ISCPO)secondaryTelaid joined the ISCPO as a preferred vendor partner to further boost supply chain security for ISCPO members and the broader retail loss prevention community.
- CentificcorePartnership with Centific to bring AI-powered computer vision and deployment expertise to retail and QSR. Combines Centific's AI and computer vision capabilities with Telaid's deployment and support infrastructure.
- DarvissecondaryPartnership with Darvis to deploy AI and computer vision technology solutions that help major retail clients identify targeted and accidental inventory losses through automated situational awareness.
- Technology Deployment Company (TDC)coreAcquisition of Technology Deployment Company (TDC), a technology integrator serving clients in QSR, retail, and education. Based in Oklahoma, TDC brought expertise in procurement, integration, and installation services across the US, US territories, Canada, and portions of Europe and Asia. Acquisition completed December 31, 2019.
- CleveroncoreTelaid selected as authorized distributor in North America for Cleveron automated click-and-collect and parcel locker solutions. Telaid deployed the first Cleveron 501 solution (with refrigerated and freezer climate zones) for a grocer in North America. Partnership enables retailers and grocers to advance contactless customer service with deployment and ongoing support from Telaid.
- Loss Prevention Foundation (LPF)secondaryTelaid advanced its partnership with the Loss Prevention Foundation to Bachelor Level scholarship partner, providing LPQ and LPC certification course scholarships and complimentary LPF memberships for distribution to loss prevention professionals. LPF is dedicated to advancing the retail loss prevention/asset protection profession.
- Clinton ElectronicssecondaryStrategic partnership for deployment and support of Clinton Electronics' network-based public view monitors (PVMs) used for loss prevention, customer messaging, and promotions at shelf-level in retail, healthcare, and education environments.
- ADCom SolutionscoreStrategic partnership with ADCom Solutions, a top reseller of AT&T IP network, cloud solutions, and managed mobility services. Combined capabilities offer retailers turnkey network infrastructure from design and monitoring through deployment and ongoing support. Already completed a successful 700-store iPad rollout jointly.
- AutoGatesecondaryTelaid identified and deployed AutoGate vertical pivot gate systems for a leading retailer's distribution center, meeting comprehensive security and efficiency criteria including anti-climb design, 3-second gate open time, and automated gate activation to reduce reliance on security personnel.
Scale indicators8 records
Recent moves9 records
Expansion highlights6 records
Telaid competitors and assessment
Company assessmentEmerging players
- AVI-SPL: Large AV and unified communications integrator with multi-site enterprise deployment capabilities; comparable in deployment model and managed services overlay, with a heavier AV/UC tilt.
- 1Path: Mid-market managed services and IT integrator focused on multi-site enterprise environments; comparable scale and go-to-market with a similar lifecycle-services structure to Telaid.
- STANLEY Security: Specialist in enterprise physical security deployment and managed services for multi-site retail and commercial customers; directly comparable to Telaid's physical-security and loss-prevention practice, though Telaid combines this with broader IT deployment.
Direct peers
- Corporate Technologies Inc. (CTI): Mid-market systems integrator serving multi-site retail, hospitality, and QSR customers with security, AV, and managed services; comparable in scale and vertical mix to Telaid.
- Black Box Corporation: Network and communications integrator with a multi-site enterprise deployment practice spanning retail, financial, and public-sector clients. Closely comparable to Telaid in offering network/WiFi/cabling/security rollout plus managed services across distributed footprints.
- Convergint Technologies: Global systems integrator focused on electronic security, AV, and building technology across multi-site enterprises. Overlaps with Telaid's physical-security and access-control deployment practice and shares a project-plus-managed services revenue model.
- Pomeroy (HCLTech): Multi-site IT services and infrastructure provider serving enterprise retail, financial, and healthcare clients with field deployment and managed services — directly analogous to Telaid's technology integrator model.
Broad incumbents
- World Wide Technology (WWT): Large-scale technology solutions provider with supply chain integration, professional services, and a digital platform for enterprise technology rollouts; broader portfolio but addresses similar buyer needs.
- CDW: Large, public IT solutions provider with multi-site enterprise deployment capabilities and a managed services practice. Much broader catalog than Telaid but competes for the same enterprise deployment and lifecycle services budgets.
- Insight Enterprises: Global IT solutions and services integrator with enterprise hardware deployment, managed services, and Intelligent Workplace practices; competes for large multi-site rollout contracts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Telaid social profiles
Digital presenceTelaid compliance and trust
Trust signalCompliance1 record
Telaid financial estimates
Financial estimateRevenue estimate
Valuation estimate
Telaid leadership team
Management profileNumber of profiles
Profiles12 records
Telaid subsidiaries and ownership
Company hierarchySubsidiaries1 record
Telaid funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Telaid M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Telaid
What does Telaid do?
Telaid is a technology integrator that designs, deploys, and provides ongoing support for multi-site technology infrastructure across retail, QSR, grocery, logistics, healthcare, finance, and convenience organizations. Core offerings include integration and deployment services, managed services, design and engineering, project management, Day 2 services, physical security, wireless networks, point-of-sale, interactive solutions, workforce device management, retail automation, and AI-powered Vision AI and DeviceWatch platforms. Service delivery combines a 72,000 sq ft Technology Solution Center for device staging and configuration with a hybrid field service organization spanning a nationwide Certified Field Technician (CFT) network.
Is Telaid a public or private company?
Telaid is a private company. It is classified as family owned and is currently operating.
When was Telaid founded?
Telaid was founded in 1981. It employs 251 to 500 people.
Where is Telaid based?
Telaid is headquartered in Niantic, United States, in the North America region.
How does Telaid make money?
Four revenue lines are on record. Managed Services are the primary driver. The others are integration and Deployment Services, design and Engineering and day 2 Services.
Who are Telaid's main competitors?
Emerging players on record are AVI-SPL, 1Path and STANLEY Security. Direct peers are Corporate Technologies Inc. (CTI), Black Box Corporation, Convergint Technologies and Pomeroy (HCLTech). Broad incumbents are World Wide Technology (WWT), CDW and Insight Enterprises.
Does Telaid have an API?
No public API is recorded for Telaid.
What industry is Telaid in?
Telaid's product category is Multi-Site Technology Integration Services. Its primary akta.pro industry code is HDAIAFAL, Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet), with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 517 and its SIC code is 4899.