Intercity Technology
Intercity Technology is a UK-based managed IT services provider founded in 1984, delivering integrated cloud, cyber security, communications, connectivity, and managed infrastructure solutions to small, mid-market, and enterprise customers plus the UK public sector from offices in Birmingham, Bedford, Bolton, and Nuneaton.
- Company typePrivate
- Founded1984
- HeadquartersBirmingham, United Kingdom
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Intercity Technology does
Intercity Technology is a UK-based managed IT services provider founded in 1984 and headquartered in Birmingham, operating across four offices (Birmingham, Bedford, Bolton and a dedicated site at HORIBA MIRA Technology Park, Nuneaton). The company delivers an integrated portfolio covering five pillars: Cloud & Infrastructure (Touch Cloud private cloud hosted in UK Tier 3 data centres, Cloud Management Platform/ICMP unifying AWS, Azure and Google Cloud, IaaS, PaaS, dedicated managed hosting with 99.98% availability, and colocation), Cyber Security (Touch Secure managed firewall, the 24x7x365 UK-based ISOC with 15-minute SLA, EDR, ransomware protection, penetration testing and CISOaaS), Communications (Unified Communications, Microsoft Teams Direct Routing, Digital Voice, Business Mobile with AirWatch MDM and Wandera MTD), Connectivity (SD-WAN, SIP trunking, leased lines, FTTP/SOGEA, MPLS and business broadband), and Managed IT (service desk, outsourcing, WAN/LAN, IT transformation). The proprietary 'Touch' product family and the ICMP hybrid-cloud control layer, plus the ISOC, anchor a multi-vendor stack that spans Microsoft (Solutions Partner and MISA member), Cisco/Juniper networking, Fortinet/CyGlass security and Veeam backup.
Revenue is predominantly recurring, generated through subscription, per-seat, per-user and bespoke contract pricing across managed services, with quote-based billing for bespoke integrations such as Touch Secure. The go-to-market is dual: direct enterprise field sales supported by a UK-wide 0808 sales line and dedicated account managers, complemented by a formal Channel Partner Programme for resellers and referral partners. Customer coverage spans small and medium businesses, large enterprises, the UK public sector (with Crown Commercial Service and Cyber Essentials Plus accreditations), and selected verticals including sports and hospitality venues, higher education, automotive R&D, retail and hospitality. Recognised enterprise customers include Royal Mint, HORIBA MIRA, Sport England, Saïd Business School (University of Oxford), Stonegate Pubs, Ingeus and London Borough of Redbridge, with Birmingham City Football Club serving as the flagship IT support partner announced in 2025.
The company describes itself as 'financially secure and privately owned', with no disclosed external funding rounds. Recent strategic activity includes the April 2024 acquisition of Centrality (undisclosed terms), the October 2025 acceptance into the Microsoft Intelligent Security Association, an AI-driven network solution co-developed with Juniper Networks targeting healthcare and enterprise, and a long-running on-site managed IT engagement at the 2-million-square-foot MIRA Technology Park. Differentiation rests on a stated 'People Power' culture (NPS of +93, 3 Star Best Companies accreditation, Gold EcoVadis rating), 40 years of operating history, and ISO 14001-certified environmental management.
Intercity Technology firmographics
Firmographics- Name
- Intercity Technology
- Legal name
- Intercity Technology Limited
- Website
- https://intercity.technology
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Intercity Technology is a UK-based managed IT services provider founded in 1984, delivering integrated cloud, cyber security, communications, connectivity, and managed infrastructure solutions to small, mid-market, and enterprise customers plus the UK public sector from offices in Birmingham, Bedford, Bolton, and Nuneaton.
- Ownership category
- akta.pro rank
Where Intercity Technology is headquartered
LocationHeadquarters
- HQ city
- Birmingham
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
Intercity Technology business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services: Ongoing managed services covering service desk, outsourcing, WAN/LAN, specialist support, telemedicine, and managed internet access. Delivered through dedicated account managers and 24/7 support teams. Revenue is recurring in nature, billed on a per-seat, per-user, or contract basis.
- Cloud Solutions: Private Cloud IaaS, PaaS, Cloud On-Premise, and Hybrid Cloud Management Platform. Provides scalable compute, storage, and cloud management with usage-based or subscription billing depending on the tier.
- Cyber Security Services: Managed security services including Touch Secure, managed firewalls (physical and virtual), endpoint detection and response, antivirus, ransomware protection, security awareness training, and network defence. Delivered as subscription or per-seat managed security services.
- Communications: Unified communications, business mobile, telephony, contact centre, Microsoft Teams Direct Routing, and digital voice services. Revenue from monthly subscriptions and usage-based mobile plans.
- Connectivity: SD-WAN, SIP trunking, leased lines, FTTP/SOGEA, MPLS, and business broadband. Revenue from monthly connectivity subscriptions and per-circuit pricing.
- Infrastructure and Hosting: Dedicated managed hosting and colocation services from UK-based Tier 3 data centres. Offers 99.98% availability guarantee. Revenue is recurring colocation or hosting fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Managed IT and support services are priced on a bespoke per-seat or contract basis |
| Unit Pricing | Monthly | Touch Secure pricing is based on user count and bandwidth |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Intercity Technology product offering
Product offeringCore offering
Intercity Technology is a UK-based managed IT services and telecoms specialist delivering cloud, cyber security, communications, connectivity, and managed IT support to businesses and public sector organisations. Services are delivered through a 24/7 UK-based Secure Operations Centre (ISOC) and underpinned by proprietary Touch-branded platforms (Touch Secure, Touch Cloud, Touch Technology) and partnerships with Microsoft, Cisco, Juniper, Fortinet, Veeam and CyGlass. Revenue is primarily recurring, sold through enterprise field sales and a channel partner programme on a per-seat, per-user or per-circuit subscription basis.
Product overview
Intercity Technology is a UK-based managed IT services provider offering a comprehensive portfolio of technology solutions organized around five core pillars: Cloud & Infrastructure (Touch Cloud private cloud, Cloud Management Platform, IaaS, PaaS, Dedicated Managed Hosting, Colocation), Cyber Security (Touch Secure, Managed Firewalls, ISOC, Endpoint Detection & Response, Penetration Testing), Communications (Unified Communications, Contact Centre, Microsoft Teams Direct Routing, Digital Voice, Business Mobile), Connectivity (SD-WAN, SIP Trunking, Leased Lines, MPLS, FTTP), and Managed IT (IT Support, Service Desk). Their solutions are delivered as an integrated portfolio with the Cloud Management Platform serving as a unified control layer across multi-cloud environments, while Touch Secure provides the security umbrella. Microsoft partnerships (Solutions Partner, MISA member) underpin their modern work and security offerings.
Differentiator
Problem solved
Functional benefit
Brands
- ISOC (Secure Operations Centre): A managed security operations centre providing 24/7 monitoring and protection services for client infrastructure.
- Touch Secure
- Touch Technology Portal
- Intercity Customer Portal
Products and services
- Touch Cloud (Private Cloud)
- Intercity Cloud Management Platform (ICMP) Proprietary hybrid cloud management platform providing unified management of private and public cloud environments (AWS, Azure, Google Cloud) from a single dashboard, with integrations to 80+ leading apps and analytics, governance and DevOps automation.
- IaaS (Infrastructure as a Service) Managed infrastructure services delivering compute and storage capabilities with security, agility and control for organisations adopting cloud infrastructure.
- PaaS (Platform as a Service) Secure, agile and scalable cloud platform service for organisations requiring managed platform capabilities for their IT infrastructure needs.
- Dedicated Managed Hosting Scalable, secure and reliable dedicated server hosting with 99.98% availability guarantee, including backup, management, monitoring, security and 24/7 support from UK Tier 3 data centres.
- Colocation Tier 3 data centre colocation services enabling businesses to host their own equipment in secure, connected UK facilities.
- Touch Secure Next-generation cloud-based managed firewall and unified threat management service including email filtering, web filtering, sandbox, remote access, intrusion prevention, antivirus and application control, monitored 24x7 from Intercity's UK-based Secure Operations Centre with 99.99% service availability.
- Cyber Security Managed Services Comprehensive managed security suite covering Endpoint Detection & Response, Antivirus Protection, Ransomware Protection, Security Awareness Training, Physical and Virtual Firewalls, and Network Defence for UK organisations.
- Secure Operations Centre (ISOC) 24x7x365 UK-based security and network operations centre delivering enterprise-class monitoring and support with 15-minute SLA response times, staffed by experienced engineers ensuring no GDPR or data sovereignty concerns.
- SD-WAN Software-defined WAN solution providing network visibility, traffic management and cost savings over traditional MPLS, enabling transport-agnostic networking with centralised control for multi-site organisations.
- Connectivity Solutions Full suite of UK connectivity services including SIP Trunking, Leased Lines, FTTP/SOGEA, MPLS and Business Broadband for organisations requiring reliable network connectivity.
- Unified Communications Cloud-based communications platform enabling voice, video, messaging and collaboration across devices and locations for enterprise and public sector customers.
- Contact Centre Omnichannel contact centre solution with agent experience focus, enabling seamless customer communications across voice, email, webchat and chatbot channels.
- Business Mobile Enterprise mobility solutions with flexible mobile plans, mobile device management via AirWatch, and Mobile Threat Defense via Wandera, including a proprietary Customer Portal for visibility and management of mobile estates.
- Managed IT Support Outsourced IT helpdesk and technical support services including monitoring, patching, management and IT transformation, delivered with dedicated account managers and 24/7 support teams for businesses across the UK.
- Microsoft Solutions Microsoft practice spanning Microsoft Licensing, Power Platform, Azure Cloud, Modern Work and Managed Security, delivered as a Microsoft Solutions Partner and MISA member.
- Penetration Testing & Vulnerability Assessment Security testing services identifying vulnerabilities and assessing the security posture of customer environments, delivered as a standalone security assessment offering.
- CISOaaS / Cyber Assessment Framework Virtual CISO services and Cyber Assessment Framework helping organisations evaluate and improve their cyber security posture without a full-time in-house CISO.
Quantifiable outcome
- NPS score of +93, described as world-class and sector leading
- +4 more outcomes
Companies that use Intercity Technology
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles4 records
Intercity Technology technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability5 records
Feature5 records
Intercity Technology partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, flagship and minor.
- MicrosoftcoreIntercity is one of the UK's leading Microsoft Solutions Partners and a member of the Microsoft Intelligent Security Association (MISA). The partnership provides expertise in M365, Azure Infrastructure, Azure Data & AI, Azure Digital App and Innovation, and Security. Intercity holds multiple Microsoft designations as shown in its Microsoft partner designations graphic.
- Virgin Media BusinesscoreVirgin Media Business was selected alongside Intercity through competitive tender by Sport England to provide comprehensive support and maintenance services across its critical communications infrastructure, including Cisco LAN, perimeter security hardware, and Check Point firewalls.
- Birmingham City Football ClubflagshipOfficial IT Support Partner of Birmingham City FC ('the Blues'). Intercity supports the club's IT transformation journey. Announced as a news story in January 2025. The partnership is prominently displayed on the Intercity homepage and includes the 'Keep Right On' tagline.
- HORIBA MIRAcoreIntercity provides dedicated on-site managed IT services at MIRA Technology Park, including BAU support team, network management, and project work. Intercity also assists HORIBA MIRA in marketing its capacity and capabilities to customers and tenants, reinforcing the technology park positioning.
- Pentest PeoplecoreMutual external auditor partnership: Pentest People identifies security vulnerabilities in customers' estates and recommends Intercity for remediation. Intercity uses Pentest People for independent third-party security reviews of customer environments. The relationship is built on trust and demonstrated reciprocal referral of customers.
- CyGlasscoreCyGlass is featured as a technology partner for cybersecurity solutions. Intercity co-hosts webinars with CyGlass on topics such as securing digital supply chains and ransomware protection. CyGlass provides a cybersecurity hygiene and threat detection platform integrated into Intercity's managed security services.
- VeeamcoreVeeam is listed as a key technology partner providing backup and disaster recovery solutions integrated into Intercity's managed hosting and BaaS offerings.
- Juniper NetworkscoreJuniper Networks is a key technology partner for networking and AI-driven network solutions. Intercity has developed AI-driven healthcare and enterprise network solutions with Juniper, leveraging Juniper's Mist AI and wired/wireless portfolio.
- FortinetcoreFortinet is listed as a technology partner providing firewall and network security technology integrated into Intercity's managed security services.
- InvosysminorInvosys is listed as a channel partner providing telecommunications and contact centre solutions that complement Intercity's communications portfolio.
- Data SelectminorData Select is listed as a channel partner, a telecommunications aggregator/distributor that provides mobile and connectivity services through the channel.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Intercity Technology competitors and assessment
Company assessmentBroad incumbents
- Softcat: Large UK IT infrastructure provider and Microsoft partner serving enterprise and public sector. Comparable as a UK IT services peer with overlapping Microsoft licensing, cloud, and managed services offerings, though considerably larger and broader in scope.
- Computacenter: Global enterprise IT infrastructure provider with substantial UK operations and a large managed services practice. Comparable on enterprise managed services and Microsoft ecosystem alignment, but operates at significantly greater scale and geographic breadth.
- Virgin Media Business: Major UK business connectivity, unified communications, and managed services provider. Comparable to Intercity on enterprise connectivity and UC, though significantly larger and more carrier-led.
Direct peers
- Node4: UK managed cloud, connectivity, and security services provider serving mid-market and enterprise. Comparable to Intercity on its cloud, networking, and managed security portfolio and its focus on regional UK enterprise.
- Daisy Communications: UK-based provider of unified communications, connectivity, cloud, and managed IT services to enterprise and public sector customers. Closely comparable to Intercity on portfolio breadth, UK mid-market focus, and recurring managed services model.
- ANS Group: Manchester-based UK managed cloud and security provider with strong public sector presence. Comparable to Intercity on Microsoft-aligned cloud, managed security, and Crown Commercial Service public sector positioning.
- KCOM: UK regional connectivity, cloud, and managed services provider (now part of Group Tiger). Comparable to Intercity on UK-centric enterprise communications, connectivity, and managed IT offerings.
- Exponential-e: UK provider of SD-WAN, cloud, connectivity, and managed security services to enterprise. Comparable to Intercity on networking-led differentiation and enterprise/government customer profile.
- Six Degrees: UK managed cloud, connectivity, and security provider to mid-market and enterprise. Comparable to Intercity on its integrated cloud, connectivity, and managed security portfolio for UK customers.
Emerging players
- BDR Group: UK managed IT, cloud, and security provider serving mid-market customers. Comparable to Intercity on managed services positioning for the UK SME/mid-market segment, though smaller in scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Intercity Technology social profiles
Digital presenceIntercity Technology compliance and trust
Trust signalCompliance3 records
Intercity Technology financial estimates
Financial estimateRevenue estimate
Valuation estimate
Intercity Technology leadership team
Management profileNumber of profiles
Profiles3 records
Intercity Technology funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Intercity Technology M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Intercity Technology
What does Intercity Technology do?
Intercity Technology is a UK-based managed IT services and telecoms specialist delivering cloud, cyber security, communications, connectivity, and managed IT support to businesses and public sector organisations. Services are delivered through a 24/7 UK-based Secure Operations Centre (ISOC) and underpinned by proprietary Touch-branded platforms (Touch Secure, Touch Cloud, Touch Technology) and partnerships with Microsoft, Cisco, Juniper, Fortinet, Veeam and CyGlass. Revenue is primarily recurring, sold through enterprise field sales and a channel partner programme on a per-seat, per-user or per-circuit subscription basis.
Is Intercity Technology a public or private company?
Intercity Technology is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Intercity Technology founded?
Intercity Technology was founded in 1984. It employs 251 to 500 people.
Where is Intercity Technology based?
Intercity Technology is headquartered in Birmingham, United Kingdom, in the Europe region.
How does Intercity Technology make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are cloud Solutions, cyber Security Services, communications, connectivity and infrastructure and Hosting.
Who are Intercity Technology's main competitors?
Broad incumbents on record are Softcat, Computacenter and Virgin Media Business. Direct peers are Node4, Daisy Communications, ANS Group, KCOM, Exponential-e and Six Degrees. BDR Group is listed as an emerging player.
Does Intercity Technology have an API?
No public API is recorded for Intercity Technology.