REACH

What REACH does

REACH (legal entity: Vantage Solutions, Inc.) is a privately held SaaS company, founded in 2015 and headquartered in Youngstown, Ohio, that operates a Vehicle Maintenance and Repair Exchange connecting commercial fleet operators, service providers (dealers, repair shops, technicians), and equipment owners in a unified digital workflow. The platform is offered as a cloud-based web and mobile application suite with three primary modules — Fleet Solution, Services Solution, and Intermodal Solution — alongside dedicated Driver App and Technician App experiences available on iOS and Android. Core functionality includes work order tracking, real-time communication, automated technician dispatch, digital DVIR/DVER compliance, telematics and POS integrations, partner discovery, and an AI layer for predictive maintenance, vendor recommendation, and inspection anomaly detection. REACH reports having tracked more than 19 million service and inspection events and serves enterprise customers including Hub Group, Bridgestone, RXO, Kal Tire, STG Logistics, Fleet Pride, DCLI, COX Fleet Services, TravelCenters of America, and multiple intermodal operators.

The company generates revenue through annual SaaS subscriptions priced via custom enterprise quotes (no public pricing), sold primarily through a direct enterprise field-sales motion complemented by an inside-sales channel and self-serve mobile-app access for existing customers. Customer support, sales, and general inquiries route through dedicated reach24.net email channels. REACH has grown organically without disclosed institutional venture or private equity capital, expanding from 5 founders to approximately 90 employees across 36 cities, including a significant India-based engineering and operations team. The platform has achieved SOC 2 Type II attestation, holds registered trademarks (REACH, REACH24, REACH Exchange), and supports API/webhook-based integrations with ERP suites, POS systems, telematics platforms, dispatch systems, and BI tools.

Key documented customer outcomes include an 87% reduction in dispatch time at Kal Tire (45 minutes to 6 minutes), up to 35% reduction in unplanned vehicle downtime, 22% reduction in maintenance expenses, up to 18% reduction in fuel costs within the first six months, 40% improvement in issue-to-resolution response time, 41% improvement in mean time to repair at a regional equipment-rental customer, and a 60% reduction in manual coordination calls.

Name

REACH

Legal name

Vantage Solutions, Inc.

Website

https://reach24.net

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

REACH is a SaaS Vehicle Maintenance and Repair Exchange platform that connects commercial fleet operators, service providers, and technicians through web and mobile apps, serving enterprise transportation and intermodal customers with digital work orders, DVIR compliance, automated dispatch, and predictive maintenance analytics.

Ownership category

akta.pro rank

Product category

Fleet Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming Services (7371), Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Vehicle Services On‑Demand Platforms (Car Wash, Maintenance, Roadside) (BPAMAHAL)

Keywords

• Fleet management software
• Vehicle maintenance exchange
• Intermodal logistics platform
• Commercial trucking maintenance
• Service provider dispatch

Headquarters

HQ city

Youngstown

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscription: REACH operates as a SaaS-based fleet management and maintenance/repair marketplace platform. The platform provides digital infrastructure for repairs to happen faster, cleaner, and more transparently. Revenue is generated through subscription-based access to the platform for fleets, service providers, and technicians.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

REACH operates a SaaS-based Vehicle Maintenance and Repair Exchange platform connecting fleet operators, drivers, service providers, and technicians through web and mobile applications. The platform digitizes service requests, technician dispatch, work order tracking, vehicle inspections, and real-time communication for over-the-road repairs, preventative maintenance, and intermodal operations. Revenue is generated through subscription-based access for fleets, service providers, and technicians, sold via direct enterprise sales with custom quote-based pricing.

Product overview

REACH™ is a unified fleet management and vehicle maintenance repair exchange platform offered as a SaaS solution. The core REACH™ Platform connects fleets, drivers, service providers, and technicians through web and mobile applications. The platform is built around three main solutions: Fleet Solution (for fleet operators to reduce asset downtime), Services Solution (for service providers to maximize technician productivity), and Intermodal Solution (specialized for intermodal freight operations). The ecosystem includes Driver App and Technician App mobile applications, plus integrated features for DVIR compliance, work order tracking, real-time chat, and technician tracking. The platform has tracked over 19 million service and inspection events, distinguishing between Service Events (repairs, roadside assistance, preventive maintenance) and Equipment Inspections (pre-trip/post-trip inspections, condition reports, regulatory checks).

Differentiator

Problem solved

Functional benefit

Products and services

• REACH Platform A modern Vehicle Maintenance and Repair Exchange for cross-industry maintenance workflows. Cloud-based SaaS platform with web and mobile applications that connects fleets, drivers, vendors, and technicians for over-the-road repairs, preventative maintenance, and intermodal operations. Serves as a single source of truth for all stakeholders across the maintenance ecosystem.
• Fleet Solution Module helping fleets reduce their asset downtime through real-time visibility, event dispatching, partner discovery, and communication workflows. Includes features for driver productivity, vehicle inspection, and analytics dashboards. Designed for fleet operators managing commercial trucks, intermodal equipment, and transportation assets.
• Services Solution Module helping service providers maximize their technician productivity through technician dispatching, automated deployment, marketplace access, and workflow management. Includes Parts, Labor & Tariff tracking and Store Performance features. Built for dealers, repair shops, and maintenance technicians serving fleet customers.
• Intermodal Solution Specialized module for intermodal freight transportation and trucking operations. Provides total visibility, driver productivity tools, technician satisfaction features, and real-time communication between stakeholders across the intermodal ecosystem. Designed for managing chassis, containers, and trailers across rail and road networks with shared asset complexity.
• REACH24 Mobile App Downloadable mobile application for iOS and Android providing mobile access to the REACH platform. Enables drivers and technicians to create service requests, accept/reject jobs, upload photos, submit DVIR forms, and log interchange events from the field.

Quantifiable outcome

• 87% reduction in dispatch time (45 min to 6 min)
• +4 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature15 records

Partnerships

Four partnerships are on record, tiered core, key and minor.

• Hub GroupcoreStrategic or Co-development Partner · 1 January 2018Hub Group served as an early co-developer of the REACH platform, helping shape its earliest workflows. The partnership refined how inspections were logged, service events communicated, and DVIRs generated. Hub Group officially became a customer in 2018 after phased exploration beginning in 2016. More than a client, Hub Group became a collaborative partner in platform development.
• DCLIcoreStrategic or Co-development PartnerDCLI used REACH first for handling unplanned maintenance and later for powering its 24/7 roadside service called RapidLink. Their public praise in industry forums reinforces the effectiveness of the partnership.
• Bridgestone North AmericakeyStrategic or Co-development PartnerBridgestone North America and their network of dealers including Pomps and McGriff-Best One are integrated into the REACH ecosystem. These companies helped build the platform through active participation and feedback.
• TRAC IntermodalminorOthersFounder Paul Burgoyne previously worked at TRAC Intermodal where he gained deep industry experience before founding Vantage Solutions and the REACH platform.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Decisiv: Decisiv's SRM (Service Relationship Management) platform is a heavy-duty truck repair and maintenance management network connecting fleets, service providers, and vendors — directly comparable to REACH's Vehicle Maintenance and Repair Exchange for commercial trucking and intermodal.
• Fleetio: Fleetio is a fleet maintenance and management SaaS platform serving fleet operators with work orders, parts inventory, vendor management, and DVIR workflows. Closely comparable to REACH's Fleet Solution module in target customer (fleet operators), workflow (maintenance coordination), and SaaS delivery.
• Whip Around: Whip Around provides digital DVIR and vehicle inspection software for fleet operators and drivers. It overlaps directly with REACH's DVIR/DVER modules and targets similar commercial fleet customers.

Broad incumbents

• Samsara: Samsara is a public, well-capitalized IoT/fleet management platform bundling telematics, video, maintenance, and workflow tools for enterprise fleets. It competes with REACH at the high end of the market via integrated telematics-plus-maintenance bundles.
• Motive: Motive (formerly KeepTruckin) is a fleet management platform offering ELD compliance, telematics, video, and maintenance workflows for commercial fleets. It is a broad incumbent that overlaps with REACH on DVIR, maintenance, and fleet operator customers.
• Geotab: Geotab is a large telematics and fleet management platform with broad enterprise adoption. Its expanding maintenance and analytics offerings overlap with REACH's predictive analytics and fleet workflow capabilities.
• Verizon Connect: Verizon Connect is a telematics and fleet management suite offering GPS tracking, dispatch, maintenance, and driver workflow tools. Comparable to REACH as an enterprise fleet software suite, though broader and bundled with Verizon's connectivity.

Emerging players

• Platform Science: Platform Science provides a developer platform and integrated apps for in-cab fleet workflows, including maintenance and partner integrations. Comparable to REACH in API-first architecture and intermodal/commercial fleet focus, though differentiated by its driver-in-cab app marketplace model.
• Noregon: Noregon provides vehicle diagnostics, fault code data, and maintenance intelligence tools for commercial trucks. It overlaps with REACH's predictive maintenance and analytics layers within the same heavy-duty trucking customer base.
• ServiceChannel: ServiceChannel is a facilities and asset maintenance management platform connecting operators with service providers for repair workflows. Comparable to REACH as a multi-sided marketplace for maintenance services, though its primary vertical is facilities rather than mobile fleets.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/reach24/posts/?feedView=all
• Xx.com/Reach_24

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about REACH