Byteworks
Byteworks is a private IT solutions and managed services provider based in Duluth, Georgia, delivering cybersecurity, infrastructure, collaboration, and cloud services to commercial, federal, state, education, and healthcare organizations through Cisco-centric multi-vendor partnerships and government contract vehicles.
- Company typePrivate
- Founded2011
- HeadquartersDuluth, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Byteworks does
Byteworks is a private IT solutions, services, and consulting firm headquartered in Duluth, Georgia, operating since 2004 with a staff of 11-50 employees. The company delivers engineering-led services across five core solution areas: security, infrastructure, collaboration, and cloud solutions, supplemented by managed services and technology consulting. Its customer base spans commercial enterprises, federal and state government agencies, K-12 and higher education institutions, and healthcare organizations, with named engagements including the Department of Defense, Envistacom, the Georgia Department of Economic Development, the Technical College System of Georgia, and the Georgia Hospital Association.
The company's technology stack is built around a multi-vendor partnership ecosystem anchored by Cisco Gold Partner status, with a Webex Contact Center Specialization achieved in 2020, and complementary relationships with Microsoft, AWS, Aruba, VMware, Fortinet, Palo Alto Networks, Dell, NetApp, and 25+ additional vendors. Byteworks operates the Cisco SMB Experience interactive assessment portal as a self-service channel for small-to-medium businesses, delivers content through the Bits and Bytes podcast and an active blog, and has introduced an AI in Contact Center offering that leverages autonomous agents across voice, chat, and email channels. Federal procurement access is established through NASA SEWP, SeaPort-NxG, and GSA Schedule 70 contract vehicles, with cleared personnel supporting Department of Defense and tactical edge deployments.
Byteworks generates revenue primarily through managed IT services, project-based technology consulting, and lifecycle management engagements. Pricing is quote-based with no publicly disclosed tiers, and services are delivered via direct enterprise field sales, technology vendor channel partners, and federal contract vehicles. The company's go-to-market emphasizes a structured Discover-Design-Plan-Implement-Train-Adopt methodology, relationship-based selling, and a vertical segmentation approach spanning commercial, federal, state and local government, education, and healthcare markets.
Byteworks firmographics
Firmographics- Name
- Byteworks
- Legal name
- Byteworks
- Website
- https://byteworks.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Byteworks is a private IT solutions and managed services provider based in Duluth, Georgia, delivering cybersecurity, infrastructure, collaboration, and cloud services to commercial, federal, state, education, and healthcare organizations through Cisco-centric multi-vendor partnerships and government contract vehicles.
- Ownership category
- akta.pro rank
Byteworks industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Incident Response, On-Call & Operational Readiness (BPAEAKAL)
- akta.pro secondary industries
- Intent-Based Networking & Automation (NetOps) (HDABAFAF), Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO)
Keywords
Where Byteworks is headquartered
LocationHeadquarters
- HQ city
- Duluth
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Byteworks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services revenue model where Byteworks acts as an extension of customer IT teams, providing ongoing management, monitoring, support, and optimization of security, network, collaboration, and cloud environments with defined SLAs.
- Technology Consulting: Project-based consulting services including technology roadmaps, strategic assessments, CIO advisory, business continuity planning, CIO-as-a-Service, and IT mergers and acquisitions support.
- Lifecycle Management: Services spanning the entire IT lifecycle from planning through disposition, including procurement, distribution, maintenance, upgrades, and end-of-life disposition of technology infrastructure.
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Byteworks product offering
Product offeringCore offering
Byteworks provides managed IT services, technology consulting, and lifecycle management built around five solution areas — Security (NGFW, endpoint security, IAM, SIEM), Infrastructure (networking, SD-WAN, wireless, virtualization), Collaboration (voice/video, Webex, contact center), and Cloud (IaaS, HCI, backup/recovery) — delivered through Cisco, Microsoft, AWS, and other major vendor partnerships. Services are organized through a six-step Discover-Design-Plan-Implement-Train-Adopt methodology and include ongoing managed monitoring, support, and SLAs for commercial, federal, state/local government, education, and healthcare clients.
Product overview
Byteworks is an IT solutions, services, and consulting firm offering a portfolio of integrated technology services organized around five core areas: Security Solutions (including NGFW, endpoint security, IAM, SIEM), Infrastructure Solutions (networking, SD-WAN, wireless, virtualization), Collaboration Solutions (voice/video telephony, conferencing, contact center), Cloud Solutions (IaaS, HCI, backup/recovery), and Managed Services/Lifecycle Management. The company complements these with strategic Technology Consulting and the Cisco SMB Experience interactive assessment platform. The product portfolio is delivered through engineering-led services rather than standalone software products, with AI capabilities embedded in Contact Center solutions via autonomous agents.
Differentiator
Problem solved
Functional benefit
Brands
- Bits and Bytes by Byteworks: The company's podcast series covering technology trends, innovations, and best practices in the technology space.
Products and services
- Security Solutions Comprehensive IT security consulting and deployment including next-generation firewalls (NGFW), endpoint security and mobile device management (MDM), vulnerability and patch management, identity and access management (IAM), and SIEM solutions to protect organizational networks, devices, and data for commercial and government clients.
- Infrastructure Solutions IT infrastructure consulting covering core, access, and data center switching; SD-WAN and WAN optimization; enterprise wireless network design and deployment; storage, computing, and data virtualization; core and edge routing; and ISP/carrier brokerage services for mid-to-large organizations.
- Collaboration Solutions Enterprise collaboration technology including voice and video telephony, audio/video/web conferencing, IoT technology extension for VoIP systems, crisis communication tools, customer experience platforms, and productivity applications with unified messaging capabilities for commercial and government clients.
- Cloud Solutions Cloud infrastructure services including backup and recovery, Infrastructure as a Service (IaaS), hyper-converged infrastructure (HCI), business continuity solutions, and cloud storage with data archival capabilities, including guidance for AWS and Microsoft Azure platforms.
- Managed Services Ongoing IT management and support services acting as an extension of the client's IT team, covering collaboration management, cloud management, network management, and cybersecurity management with proactive monitoring and defined SLAs.
- Lifecycle Management Technology lifecycle planning and management services covering procurement, deployment, maintenance renewals, upgrades, support contracts, and end-of-life disposition to optimize technology investments throughout their lifecycle.
- Technology Consulting Strategic technology advisory services including technology roadmaps, strategic assessments, CIO advisory, business continuity planning, CIO-as-a-Service, and IT mergers and acquisitions support for organizational transformation.
- Cisco SMB Experience An interactive assessment platform for small-to-medium businesses that evaluates current technology setups, provides personalized Cisco product recommendations across networking, security, and collaboration tools, and offers scalable solutions with step-by-step implementation guidance and 24/7 expert support.
- AI in Contact Center AI-powered contact center solution leveraging autonomous agents for intelligent customer interactions across multiple channels including voice, chat, and email with automated routing and response capabilities.
Quantifiable outcome
- Reduced IT operational costs through improved network security and resource sharing
- +2 more outcomes
Companies that use Byteworks
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles5 records
Byteworks technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration41 records
AI capability5 records
Feature5 records
Byteworks partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and major.
- CiscocoreCisco Gold Partner and Webex Contact Center Specialized partner. Byteworks provides sales, implementation, and support for Cisco collaboration, networking, security, and cloud solutions including Cisco Unified Communications, Webex, Meraki, ISE, Duo MFA, and UCS platforms.
- MicrosoftcoreMicrosoft Cloud Accelerate partner providing Azure cloud services, Microsoft 365 security, Teams collaboration, and Windows Server/Active Directory support.
- Amazon Web Services (AWS)coreAWS cloud platform partner providing VPC, WorkSpaces, and comprehensive AWS service support including security and backup solutions.
- Aruba (HPE)majorAruba AOS/AOS-CX switching and wireless solutions partner, including Aruba ClearPass for identity access management and the AMD Pensando-powered CX 10000 data center switches.
- VMwaremajorVMware virtualization solutions partner providing datacenter virtualization, VSphere, and related infrastructure solutions.
- FortinetmajorFortinet FortiGate firewall and network security solutions provider for NGFW deployments and network protection.
- Palo Alto NetworksmajorPalo Alto next-generation firewall (NGFW) solutions partner for enterprise network security.
- Dell TechnologiesmajorDell Partner Direct member providing Dell EMC storage, Dell Equallogic, Dell PowerEdge servers, and Dell infrastructure solutions.
- HP Inc.majorHP Partner delivering HP personal computing devices, printers, and related technology solutions.
- NetAppmajorNetApp Gold Partner providing FAS storage systems, dataONTAP, and cloud-integrated storage solutions.
- VeeammajorVeeam backup and replication solutions partner for data protection and disaster recovery.
- CohesitymajorCohesity DataProtect backup and data management solutions partner.
- VerkadamajorVerkada IP security cameras and access control systems partner for physical security solutions.
Scale indicators1 record
Recent moves6 records
Expansion highlights6 records
Byteworks competitors and assessment
Company assessmentDirect peers
- Red River Technology: Mid-sized IT solutions and managed services provider with deep federal government and DoD exposure, holding multiple federal contract vehicles. Directly comparable to Byteworks on Cisco-centric delivery model, managed services motion, and government customer base, though at a larger revenue scale.
- Dataprise: Mid-market managed services and cybersecurity provider delivering 24/7 IT support, network management, and security operations to SMB and mid-market customers. Comparable business model and customer profile to Byteworks' commercial segment with similar managed-services-as-extension-of-IT positioning.
- Coretelligent: Managed services and cloud provider focused on security, collaboration, and infrastructure for mid-market organizations. Comparable to Byteworks in combining managed services, security operations, and multi-vendor support across Microsoft, Cisco, and cloud stacks.
- Spry Squared: Smaller-scale Cisco-focused managed services and IT solutions provider serving commercial and government clients. Closest comparable in headcount and vendor-anchored delivery model, making it a useful benchmark for Byteworks' trajectory.
- Iron Bow Technologies: Cisco Gold Partner with substantial federal government practice (DoD, civilian agencies, healthcare) and end-to-end collaboration, networking, security, and cloud solutions. Closely mirrors Byteworks' vendor-anchored, multi-vertical IT solutions model with comparable federal contract vehicle strategy.
- NexusTek: Managed IT services and cloud solutions provider offering managed cybersecurity, cloud hosting, and IT support to SMB and mid-market clients. Closely aligned with Byteworks' recurring managed services model and SLAs-driven delivery across security, infrastructure, and cloud.
Broad incumbents
- CDW Government (CDW-G): Government-focused arm of CDW selling IT hardware, software, and services to federal, state, and education customers. Directly comparable customer overlap with Byteworks' public sector segments and represents a much larger competitive incumbent in shared bids.
- Presidio: Large publicly-traded IT solutions provider offering Cisco, security, cloud, and managed services to enterprise and government clients across the US. Provides scale comparison point for Byteworks' go-to-market motion while representing competitive pressure from larger incumbents in shared accounts.
- World Wide Technology (WWT): One of the largest Cisco Gold Partners globally with extensive federal, enterprise, and service-provider practices and a large Advanced Technology Center. Represents the upper bound of the Cisco-centric solutions provider model Byteworks operates in.
- Carahsoft: Leading federal IT solutions provider and value-added reseller holding GSA Schedule and major federal contract vehicles, distributing security, cloud, and collaboration software. Directly comparable on federal go-to-market and contract vehicle strategy, though substantially larger.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Byteworks social profiles
Digital presenceByteworks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Byteworks leadership team
Management profileNumber of profiles
Profiles9 records
Byteworks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Byteworks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Byteworks
What does Byteworks do?
Byteworks provides managed IT services, technology consulting, and lifecycle management built around five solution areas — Security (NGFW, endpoint security, IAM, SIEM), Infrastructure (networking, SD-WAN, wireless, virtualization), Collaboration (voice/video, Webex, contact center), and Cloud (IaaS, HCI, backup/recovery) — delivered through Cisco, Microsoft, AWS, and other major vendor partnerships. Services are organized through a six-step Discover-Design-Plan-Implement-Train-Adopt methodology and include ongoing managed monitoring, support, and SLAs for commercial, federal, state/local government, education, and healthcare clients.
Is Byteworks a public or private company?
Byteworks is a private company. It is classified as unknown and is currently operating.
When was Byteworks founded?
Byteworks was founded in 2011. It employs 11 to 50 people.
Where is Byteworks based?
Byteworks is headquartered in Duluth, United States, in the North America region.
How does Byteworks make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are technology Consulting and lifecycle Management.
Who are Byteworks's main competitors?
Direct peers on record are Red River Technology, Dataprise, Coretelligent, Spry Squared, Iron Bow Technologies and NexusTek. Broad incumbents are CDW Government (CDW-G), Presidio, World Wide Technology (WWT) and Carahsoft.
Does Byteworks have an API?
No public API is recorded for Byteworks.
What industry is Byteworks in?
Byteworks's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAKAL, Incident Response, On-Call & Operational Readiness, with a secondary code of HDABAFAF, Intent-Based Networking & Automation (NetOps). Its NAICS code is 541513 and its SIC code is 7370.