IDSS
- Company typePrivate
- Founded2003
- HeadquartersPhiladelphia, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
IDSS firmographics
Firmographics- Name
- IDSS
- Legal name
- Tempest Inc.
- Website
- https://idss.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
IDSS industry classification
Industry- Product category
- Destination Marketing CRM Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Agency CRM, Sales Automation & Client Servicing (THALAGAB)
Keywords
Where IDSS is headquartered
LocationHeadquarters
- HQ city
- Philadelphia
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
IDSS business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS CRM Subscription: Cloud-based CRM subscription model providing software and technical support services to DMOs (Destination Marketing Organizations). The Terms of Service reference a Master Services Agreement covering Website Design & Development Services, CRM, Web Hosting, Advertising, and Digital Marketing Services, indicating a subscription-based revenue model for software and related professional services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise pricing based on organization needs |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
IDSS product offering
Product offeringCore offering
IDSS sells iDSS Cyclone, a cloud-based CRM platform built for Destination Marketing Organizations (DMOs) in the travel and tourism industry. The platform unifies sales, membership, services, marketing, and finance operations through an account-based architecture on a single shared .NET codebase, and serves more than 170 destinations worldwide. It is positioned as the first web-based CRM in the DMO industry, enabling monthly feature deployments across the entire customer community.
Product overview
IDSS offers iDSS Cyclone, a single cloud-based CRM platform designed specifically for the travel and tourism industry. The platform is described as a unified account-based system that provides sales, membership, services, marketing, and finance capabilities in one shared platform. The company positions itself as having been SaaS from inception, with over 170 destinations worldwide using the platform.
Differentiator
Problem solved
Functional benefit
Brands
- iDSS Cyclone: A cloud-based CRM platform built for the travel and tourism industry, serving more than 170 destinations worldwide. Features include sales, membership, services, marketing, and finance modules.
Products and services
- iDSS Cyclone
Companies that use IDSS
Customer profileSegments1 record
Ideal customer profiles1 record
IDSS technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
IDSS partnerships and signals
Strategic signalScale indicators2 records
Recent moves4 records
Expansion highlights3 records
IDSS competitors and assessment
Company assessmentDirect peers
- Zartico: Zartico is a destination intelligence platform purpose-built for DMOs, combining visitor data, marketing analytics, and stakeholder reporting. It competes for the same DMO technology wallet, particularly around the marketing and analytics surface.
- Simpleview: Simpleview is the most direct DMO CRM competitor, offering a destination management platform with CRM, CMS, and marketing tools for CVBs and DMOs worldwide. They overlap IDSS in nearly the same product category and target buyer.
- CrowdRiff: CrowdRiff provides a visual content and UGC platform specifically designed for DMOs and tourism boards, competing for the same DMO digital marketing budget that IDSS's marketing and services modules target.
Broad incumbents
- Salesforce: Salesforce is the dominant horizontal CRM with vertical clouds (including Hospitality/Travel) that increasingly target tourism buyers. It represents the most credible above-IDSS competitive threat with vastly greater R&D resources.
- Sojern: Sojern is a digital marketing platform focused on the travel industry, offering demand-generation and audience targeting tools that DMOs buy. It overlaps IDSS's digital marketing services offering at a much larger scale.
- HubSpot: HubSpot is a leading horizontal CRM and marketing automation platform widely adopted by mid-market organizations, including tourism boards. It overlaps with IDSS's sales, membership, services, and marketing modules at a higher level of generality.
- Microsoft Dynamics 365: Microsoft Dynamics 365 is a broad enterprise CRM/ERP suite sold into government, tourism authorities, and large organizations. It competes with IDSS at the larger end of the DMO market where enterprise IT prefers Microsoft stacks.
Regional players
- Triptease: Triptease is a direct booking platform for hotels that increasingly intersects with tourism boards and destination marketing budgets for conversion-focused campaigns. The overlap is partial but increasingly relevant as DMOs prioritize booking conversion.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
IDSS social profiles
Digital presenceIDSS financial estimates
Financial estimateRevenue estimate
Valuation estimate
IDSS leadership team
Management profileNumber of profiles
IDSS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IDSS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IDSS
What does IDSS do?
IDSS sells iDSS Cyclone, a cloud-based CRM platform built for Destination Marketing Organizations (DMOs) in the travel and tourism industry. The platform unifies sales, membership, services, marketing, and finance operations through an account-based architecture on a single shared .NET codebase, and serves more than 170 destinations worldwide. It is positioned as the first web-based CRM in the DMO industry, enabling monthly feature deployments across the entire customer community.
Is IDSS a public or private company?
IDSS is a private company. It is classified as unknown and is currently operating.
When was IDSS founded?
IDSS was founded in 2003. It employs 11 to 50 people.
Where is IDSS based?
IDSS is headquartered in Philadelphia, United States, in the North America region.
How does IDSS make money?
One revenue line is on record: saaS CRM Subscription.
Who are IDSS's main competitors?
Direct peers on record are Zartico, Simpleview and CrowdRiff. Broad incumbents are Salesforce, Sojern, HubSpot and Microsoft Dynamics 365. Triptease is listed as a regional player.
Does IDSS have an API?
No public API is recorded for IDSS.
What industry is IDSS in?
IDSS's product category is Destination Marketing CRM Software. Its primary akta.pro industry code is THALAGAB, Agency CRM, Sales Automation & Client Servicing. Its NAICS code is 5132 and its SIC code is 7372.