Artisoft, Inc.
Vertical Communications (DBA Artisoft, Inc.) is a US-based business communications integrator delivering cloud and on-premises unified communications, contact center, and VoIP solutions to small, medium, and enterprise customers through a reseller channel and direct sales.
- Company typePrivate
- Founded1988
- HeadquartersCambridge, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Artisoft, Inc. does
Vertical Communications operates as a United States-based business communications solutions integrator, delivering unified communications (UC), contact center (CC), and voice-over-IP (VoIP) services to small, medium, and enterprise customers across the country. The platform is structured around three core solution areas: Unified Communications (voice, video, and messaging delivered via cloud PBX or on-premises PBX, with Microsoft Teams integration), Contact Center (human-focused multi-channel customer engagement supported by AI enhancements and customer experience consulting), and Voice Over Internet (SIP trunking and IP phone hardware). The product portfolio mixes proprietary offerings (Cloud PBX, On-Premises PBX, Vertical Summit, Contact Center platform) with partner-sold solutions from 8x8, Five9, iPECS Cloud, Mitel, RingCentral, Zoom, and NiCE, making Vertical effectively a multi-vendor UC/CC aggregator and reseller rather than a single-stack technology vendor.
The business model is hybrid. Recurring revenue comes from subscription-based cloud UC and contact center services and from SIP trunking, while one-time revenue comes from IP phone hardware sales and customer experience consulting engagements. Go-to-market is dual-track: a network of Vertical-Certified Resellers across the USA handles small and mid-market customers, while a direct enterprise sales motion (with "Talk to an expert" and "Request a Demo" funnels) targets larger accounts. Named case-study customers span government (Padre Dam, CSET), education (Pingree School, American College of Physicians referenced in healthcare/medical context), utilities (Cobb EMC), distribution (Callico Distributors), religious (FPC Houston), and insurance verticals. The company employs 11-50 people and operates from Cambridge, USA.
The corporate identity is unusual: the entity is filed as Artisoft, Inc. (founded 1988, originally associated with the LANtastic peer-to-peer network operating system) but does business as Vertical Communications, with current operations focused on UCaaS, CCaaS, and VoIP rather than the legacy LANtastic product line. No revenue figure, no public listing, and no recent funding rounds are disclosed; the only recorded funding event is a 1990 round led by Summit Partners tied to the legacy Artisoft entity. Pricing is quote-based and not publicly disclosed.
Artisoft, Inc. firmographics
Firmographics- Name
- Artisoft, Inc.
- Legal name
- Vertical Communications
- Website
- https://artisoft.com
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Vertical Communications (DBA Artisoft, Inc.) is a US-based business communications integrator delivering cloud and on-premises unified communications, contact center, and VoIP solutions to small, medium, and enterprise customers through a reseller channel and direct sales.
- Ownership category
- akta.pro rank
Artisoft, Inc. industry classification
Industry- Product category
- Unified Communications as a Service (UCaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- UCaaS Platforms & Suites (HDAIAHAA)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)
Keywords
Where Artisoft, Inc. is headquartered
LocationHeadquarters
- HQ city
- Cambridge
- HQ country
- United States
- HQ region
- North America
Markets served
Artisoft, Inc. business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Unified Communications Solutions: Subscription-based cloud and on-premises business communications including voice, video, and messaging services. Offered as cloud PBX and premise PBX solutions.
- Contact Center Solutions: Human-focused contact center solutions including AI enhancements, customer experience consulting, and omnichannel engagement.
- VoIP Services: SIP trunking services and IP phone hardware sales to optimize phone investments.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Artisoft, Inc. product offering
Product offeringCore offering
Artisoft, Inc. (operating as Vertical Communications) sells unified communications, contact center, and VoIP solutions to business customers in the United States. Offerings span cloud PBX, on-premises PBX, Microsoft Teams integration, AI-enhanced contact center capabilities, SIP trunking, and IP phones. The company also distributes partner UCaaS/CCaaS platforms (8x8, Five9, Mitel, RingCentral, iPECS Cloud, Zoom, NiCE) through its channel and provides customer experience consulting and certified-reseller support services.
Product overview
Vertical Communications (a business communications provider) offers a unified platform combining three core solution areas — Unified Communications (voice, video, and messaging via cloud PBX or on-premises PBX), Contact Center (human-focused multi-channel customer engagement with AI enhancements), and Voice Over Internet (VoIP services including SIP trunks and IP phones). Microsoft Teams Integration is offered as a sub-product bridging the platform with Microsoft Teams workflows. The company also distributes and supports a portfolio of partner UCaaS and contact center products (8x8, Five9, iPECS Cloud, Mitel, RingCentral, Vertical Summit, Zoom) alongside its own professional support, reseller, and consulting services. The overall architecture is a platform-plus-modules approach anchored by the core UC and Contact Center solutions, supplemented by partner ecosystems and managed services.
Differentiator
Problem solved
Functional benefit
Products and services
- Unified Communications Core communications platform delivering voice, video, and messaging capabilities for organizations, available via cloud (UCaaS) or on-premises (PBX) deployment across the organization's devices.
- Contact Center
- Voice Over Internet (VoIP) Services
- Cloud PBX
- On-Premises PBX
- SIP Trunks
- IP Phones
- Customer Experience Consulting
Companies that use Artisoft, Inc.
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles6 records
Artisoft, Inc. technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Artisoft, Inc. partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- 8x8core8x8 is listed as a trusted partner and product offering. Vertical provides 8x8 cloud communications solutions to customers, with case studies demonstrating successful implementations including Padre Dam and Pingree School.
- MitelcoreMitel is listed as a trusted partner product offering, providing business communications solutions through Vertical's channel.
- RingCentralcoreRingCentral is offered as a product through Vertical's solutions portfolio, providing cloud communications capabilities.
- Five9coreFive9 contact center solutions are offered as part of Vertical's product portfolio for customer engagement.
- iPECS CloudcoreiPECS Cloud is listed as a trusted partner product for business communications solutions.
- ZoomcoreZoom is offered as a product integration through Vertical, providing video communications and collaboration solutions.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Artisoft, Inc. competitors and assessment
Company assessmentDirect peers
- Five9: Cloud CCaaS market leader. Distributed by Vertical as a partner product, while also selling direct to enterprise — direct overlap on the contact center solution Vertical bundles with its UC offerings.
- NetCarrier: US-based hosted voice, SIP trunking, and UCaaS provider serving SMB and mid-market with a channel model. Directly comparable in product mix (cloud PBX, SIP, contact center) and in serving regulated verticals.
- Zoom: Video-first UCaaS provider with Zoom Phone and Zoom Contact Center. Distributed through Vertical's channel and increasingly competing for the same UC/CC deals, especially for SMB and mid-market customers.
- RingCentral: Cloud UCaaS market leader. Both a direct competitor in UCaaS and one of Vertical's key partner platforms; Vertical resells RingCentral while RingCentral also sells direct, creating the most direct product overlap and channel conflict.
- 8x8: Cloud UCaaS and CCaaS platform. Listed as a core Vertical partner with case studies (Padre Dam, Pingree School), but also competes head-to-head with Vertical's own UC/CC portfolio through direct enterprise sales.
- Mitel: UCaaS and on-premises PBX vendor. Vertical resells Mitel and also offers competing own-brand Vertical Summit on-prem PBX, creating direct overlap on hybrid deployments targeting regulated and mid-market customers.
- TelNet Technologies: Communications solutions integrator offering cloud, on-prem, and hybrid UC/contact center solutions through a channel partner network. Near-identical operating model to Vertical.
- Telesystem: UCaaS and hosted voice provider with strong channel/reseller model across the US. Closely mirrors Vertical's value proposition of combining cloud, on-prem, and hybrid communications for SMB and mid-market.
Broad incumbents
- Avant Communications: Large US master agent/distributor for UCaaS, CCaaS, and connectivity solutions. Operates a similar channel-driven model at significantly larger scale, competing for the same certified-reseller partnerships.
- NiCE (NICE Ltd.): Enterprise-scale contact center, analytics, and AI vendor. Listed as a minor Vertical partner for recording/analytics, but a much larger incumbent that competes for the same enterprise CC deals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Artisoft, Inc. social profiles
Digital presenceArtisoft, Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
Artisoft, Inc. leadership team
Management profileNumber of profiles
Artisoft, Inc. funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Artisoft, Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Artisoft, Inc.
What does Artisoft, Inc. do?
Artisoft, Inc. (operating as Vertical Communications) sells unified communications, contact center, and VoIP solutions to business customers in the United States. Offerings span cloud PBX, on-premises PBX, Microsoft Teams integration, AI-enhanced contact center capabilities, SIP trunking, and IP phones. The company also distributes partner UCaaS/CCaaS platforms (8x8, Five9, Mitel, RingCentral, iPECS Cloud, Zoom, NiCE) through its channel and provides customer experience consulting and certified-reseller support services.
Is Artisoft, Inc. a public or private company?
Artisoft, Inc. is a private company. It is classified as unknown and is currently operating.
When was Artisoft, Inc. founded?
Artisoft, Inc. was founded in 1988. It employs 11 to 50 people.
Where is Artisoft, Inc. based?
Artisoft, Inc. is headquartered in Cambridge, United States, in the North America region.
How does Artisoft, Inc. make money?
Three revenue lines are on record. Unified Communications Solutions are the primary driver. The others are contact Center Solutions and voIP Services.
Who are Artisoft, Inc.'s main competitors?
Direct peers on record are Five9, NetCarrier, Zoom, RingCentral, 8x8, Mitel, TelNet Technologies and Telesystem. Broad incumbents are Avant Communications and NiCE (NICE Ltd.).
Does Artisoft, Inc. have an API?
No public API is recorded for Artisoft, Inc..
What industry is Artisoft, Inc. in?
Artisoft, Inc.'s product category is Unified Communications as a Service (UCaaS). Its primary akta.pro industry code is HDAIAHAA, UCaaS Platforms & Suites, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 5182 and its SIC code is 7385.