Telesystem
Telesystem is a US-based managed technology services provider that delivers voice, networking, security, and colocation solutions over its own fiber network to mid-market and enterprise customers across 38 states, complemented by Microsoft Teams Direct Routing automation and a channel partner program.
- Company typePrivate
- Founded1994
- HeadquartersNorthwood, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Telesystem does
Telesystem is a privately held US managed technology services provider headquartered in Northwood, Ohio, founded in 1994 and operating with 251-500 employees. The company delivers nationwide communications, networking, security, and infrastructure solutions to mid-market and enterprise customers across 38 states, delivered over its own local, private, fiber-based IP network. Telesystem organizes its offering around four service pillars: Managed Security (managed firewalls, SASE, cybersecurity solutions, compliance audits), Networking (SD-WAN, colocation, managed WiFi, LTE, DDoS-protected Internet), Voice + UC (hosted VoIP, video conferencing, SIP trunking, UCaaS, Microsoft Teams integration), and Enterprise Colocation.
The underlying technology stack is anchored by owned fiber infrastructure and a managed services platform with proprietary workflow automation. The flagship newer product, EasyRoute, automates Microsoft Teams Direct Routing deployment, reducing setup time from manual configuration to minutes. The portfolio also includes DDoS mitigation, managed SD-WAN, and private colocation facilities positioned as disaster-resilient infrastructure. Telesystem holds HIPAA and SOC 2 Type II compliance certifications supporting regulated-vertical sales.
Commercially, Telesystem runs a hybrid go-to-market combining direct enterprise field sales for mid-market and enterprise customers, inside sales for SMBs, and a channel partner/reseller network supported by a formal Partner Program. Pricing is quote-based and not publicly disclosed; revenue is predominantly recurring via managed service subscriptions. The company has expanded through acquisitions (VoxNet in 2021 extending reach to 38 states, Threat Protector in 2022 adding cybersecurity capability) and operates a customer base that includes University of Toledo, ROPPE Corporation, Promedica Credit Union, Red Cross, Kennedy Health, RE/MAX, and Westlake, with an 11-year average customer tenure and a +75 NPS score.
Telesystem firmographics
Firmographics- Name
- Telesystem
- Legal name
- Telesystem
- Website
- https://telesystem.us
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Telesystem is a US-based managed technology services provider that delivers voice, networking, security, and colocation solutions over its own fiber network to mid-market and enterprise customers across 38 states, complemented by Microsoft Teams Direct Routing automation and a channel partner program.
- Ownership category
- akta.pro rank
Telesystem industry classification
Industry- Product category
- Managed Communications and Network Services
- NAICS
- Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), All Other Telecommunications (5178), Telecommunications (517)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)
- akta.pro primary industry
- Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)
Keywords
Where Telesystem is headquartered
LocationHeadquarters
- HQ city
- Northwood
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Telesystem business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales, Others
Revenue model
- Managed Services (Voice, Networking, Security): Recurring managed services revenue from Voice + UC, Networking, and Security solutions delivered over Telesystem's fiber-based IP network
- Colocation Services: Enterprise-class private colocation facilities providing disaster resilient and ultra secure data hosting
- UCaaS and Microsoft Teams Integration: Hosted VoIP, Video Conferencing, SIP Trunking, UCaaS solutions with Teams integration
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Telesystem product offering
Product offeringCore offering
Telesystem is a US-based managed communications and technology provider delivering managed security, networking, unified communications (voice/UCaaS), and colocation services over its private fiber-based IP network. Its offering spans Managed Firewalls, SASE, SD-WAN, Managed WiFi, DDoS-protected Internet, Hosted VoIP, SIP Trunking, Microsoft Teams integration, and enterprise-class colocation facilities, with EasyRoute providing automated Microsoft Teams Direct Routing deployment.
Product overview
Telesystem offers a unified portfolio of managed technology solutions organized around four core service pillars: Managed Security (firewalls, SASE, cybersecurity, compliance audits), Networking (SD-WAN, colocation, managed WiFi, DDoS protection), Voice + UC (Hosted VoIP, video conferencing, SIP trunking, UCaaS, Microsoft Teams integration), and Colocation services. The company also provides specialized products like EasyRoute for Microsoft Teams Direct Routing deployment. Telesystem has expanded its portfolio through acquisitions including VoxNet (unified communications and managed security in 38 states) and Threat Protector (cybersecurity provider). Solutions are targeted at mid-market, enterprise, small/medium business, hybrid working, and home office segments across healthcare, education, financial, food service, retail, real estate, and manufacturing industries.
Differentiator
Problem solved
Functional benefit
Brands
- EasyRoute: A solution to accelerate and simplify the deployment of Microsoft Teams Direct Routing for voice functionality, automating complex setup procedures to reduce deployment time to minutes.
- EZRoute
Products and services
- Managed Security Managed security services including Managed Firewalls, SASE, Cybersecurity Solutions, and Compliance Audits designed to protect businesses against advanced threats and harmful traffic. Targeted at mid-market, enterprise, and SMB customers across healthcare, financial, and other regulated verticals.
- Networking Managed networking services including SD-WAN, Managed WiFi, LTE, and DDoS-protected Private/Public Internet access for seamless, reliable multi-site connectivity, delivered over Telesystem's private fiber-based IP network.
- Voice + UC Unified communications bundle including Hosted VoIP, Video Conferencing, SIP Trunking, UCaaS, and Microsoft Teams integration to streamline collaboration and business communications for organizations of all sizes.
- Colocation Enterprise-class private colocation facilities providing disaster resilience, ultra security, flexibility, reliability, and physical security for organizations with expanding data and hosting needs.
- EasyRoute Automated deployment solution for Microsoft Teams Direct Routing voice functionality. Eliminates manual voice configurations, reducing Teams calling deployment time to minutes for organizations of all sizes.
Quantifiable outcome
- 99.999% network uptime reliability
- +4 more outcomes
Companies that use Telesystem
Customer profileNamed customers10 records
Segments11 records
Ideal customer profiles3 records
Telesystem technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature5 records
Telesystem partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor and core.
- Alliance of Channel WomenminorTelesystem received Vanguard Sponsor Award at ACWConnect Live! 2026 event in Las Vegas, recognizing contributions to supporting and advancing women in the technology channel industry.
- Threat ProtectorcoreAcquisition of New Mexico-based cybersecurity provider Threat Protector to enhance Telesystem's entry into the growing cybersecurity market and expand its US service portfolio, including customer base, sales agreements, and vendor contracts.
- MicrosoftcoreTelesystem's EasyRoute solution integrates with Microsoft Teams Direct Routing for voice functionality, automating complex setup procedures and reducing deployment time to minutes.
- Channel Partners Conference & ExpocoreTelesystem showcases products at Channel Partners Conference & Expo, the premier event for technology channel partners, held annually at the Venetian Resort in Las Vegas.
- VoxNetcoreAcquisition of Pennsylvania-based managed services provider VoxNet, which provides unified communications, managed security services, and Internet access to end user customers in 38 states.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Telesystem competitors and assessment
Company assessmentDirect peers
- TPx Communications: TPx delivers managed UCaaS, SD-WAN, managed security, and Internet services to mid-market and enterprise customers across the U.S., closely matching Telesystem's converged voice/networking/security portfolio and SMB-to-enterprise customer mix.
- Granite Telecommunications: Granite provides one-stop managed communications, networking, and security solutions to multi-location U.S. enterprises and SMBs via a channel-driven model, making it a near-direct comparable to Telesystem on GTM and portfolio.
- Masergy Communications (Sangoma): Masergy (now part of Sangoma) sells managed SD-WAN, UCaaS, and security services to mid-market and enterprise customers over its own network, closely aligning with Telesystem's managed services and fiber/network positioning.
- Consolidated Communications: Consolidated Communications operates a regional fiber network offering voice, managed networking, and security to U.S. businesses; its network operator profile and managed services mix make it a direct regional comparable to Telesystem.
- WOW! Business (WideOpenWest): WOW! Business provides fiber-based Internet, voice, UCaaS, and managed services to U.S. SMB and mid-market customers, overlapping Telesystem on fiber footprint, managed voice, and channel-led sales.
Broad incumbents
- Comcast Business: Comcast Business is the large-incumbent cable/fiber provider selling voice, SD-WAN, security, and managed services nationwide; its scale, bundled pricing, and broad U.S. footprint make it Telesystem's most consequential competitor.
- Lumen Technologies: Lumen is a national carrier offering managed networking, UC, and security services to enterprise and mid-market customers; it competes with Telesystem on fiber reach, SD-WAN, and managed security RFPs.
- RingCentral: RingCentral is a leading pure-play UCaaS provider; while broader and software-led, it competes directly with Telesystem's Voice + UC portfolio and Microsoft Teams integration offerings.
- Cox Business: Cox Business delivers voice, managed networking, and security to mid-market and SMB customers over its regional cable/fiber footprint; it competes with Telesystem in overlapping verticals and geographies.
Emerging players
- Sangoma Technologies: Sangoma (via the Masergy and Star2Star acquisitions) competes in UCaaS, SD-WAN, and managed services; as a more recent consolidator with overlapping product lines, it functions as an emerging scaled peer to Telesystem's managed communications stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Telesystem social profiles
Digital presenceTelesystem compliance and trust
Trust signalCompliance2 records
Telesystem financial estimates
Financial estimateRevenue estimate
Valuation estimate
Telesystem leadership team
Management profileNumber of profiles
Telesystem subsidiaries and ownership
Company hierarchySubsidiaries2 records
Telesystem funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Telesystem M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Telesystem
What does Telesystem do?
Telesystem is a US-based managed communications and technology provider delivering managed security, networking, unified communications (voice/UCaaS), and colocation services over its private fiber-based IP network. Its offering spans Managed Firewalls, SASE, SD-WAN, Managed WiFi, DDoS-protected Internet, Hosted VoIP, SIP Trunking, Microsoft Teams integration, and enterprise-class colocation facilities, with EasyRoute providing automated Microsoft Teams Direct Routing deployment.
Is Telesystem a public or private company?
Telesystem is a private company. It is classified as unknown and is currently operating.
When was Telesystem founded?
Telesystem was founded in 1994. It employs 251 to 500 people.
Where is Telesystem based?
Telesystem is headquartered in Northwood, United States, in the North America region.
How does Telesystem make money?
Three revenue lines are on record. Managed Services (Voice, Networking, Security) is the primary driver. The others are colocation Services and UCaaS and Microsoft Teams Integration.
Who are Telesystem's main competitors?
Direct peers on record are TPx Communications, Granite Telecommunications, Masergy Communications (Sangoma), Consolidated Communications and WOW! Business (WideOpenWest). Broad incumbents are Comcast Business, Lumen Technologies, RingCentral and Cox Business. Sangoma Technologies is listed as an emerging player.
Does Telesystem have an API?
No public API is recorded for Telesystem.
What industry is Telesystem in?
Telesystem's product category is Managed Communications and Network Services. Its primary akta.pro industry code is BPAEAEAI, Unified Communications & Collaboration Network Services (VoIP/QoS). Its NAICS code is 517111 and its SIC code is 4813.